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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Nuevas oportunidades de negocio en
turismo
El cliente digital
Arturo Luna & Ignacio Ayerbe
Services & OMC Sales Lead
Oracle Customer Experience
Febrero, 2015
Oracle Confidential – Internal/Restricted/Highly Restricted
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Agenda
Oracle CX
La nueva comunicación digital
1
2
Oracle Confidential – Internal/Restricted/Highly Restricted 3
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Agenda
Oracle CX
La nueva comunicación digital
1
2
Oracle Confidential – Internal/Restricted/Highly Restricted 4
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
“Las grandes campañas son el resultado
de una gran colaboración entre
departamentos, y la tecnología debe
apoyar esa colaboración. Agrupando
procesos individuales a una plataforma
común, hemos ganado eficiencia y nos
ha permitido conseguir mayores niveles
de creatividad en la organización”.
Oracle Confidential – Internal/Restricted/Highly Restricted 5
– Mary Beth Parks, SVP Global Marketing Hilton Worldwide
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 6
33% 20%
40% 1000%
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Oracle CX
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Agenda
Oracle CX
La nueva comunicación digital
1
2
Oracle Confidential – Internal/Restricted/Highly Restricted 8
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 9
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 10
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