Nspire ppt

Ground Floor, F 436 Sector 63 Noida Uttar Pradesh 201301 DELIVERY CENTRE

Index ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

OVERVIEW ,[object Object],[object Object]

India Advantage A Mckinsey study shows that when processes are outsourced to India, companies not only get the advantage of low cost but also experience improvement in productivity and Quality .

CENTRE ,[object Object],[object Object]

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Support Ops ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

INBOUND CALL FLOW NSPIRE Toll Free no ACD Associates International PSTN Dialer CLIENT Toll Free No. CLIENT Toll Free No. PSTN Dedicated Link . INDIA USA / UK Redirected by CLIENT’S TELCO

Quality Assurance ,[object Object],[object Object],[object Object],[object Object]

Recruitment Process Key personnel: Internal resources: Implementation Manager, Team Leaders & Supervisors with relevant exp. Team members: External resources: Agents with similar background to be hired as below ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Final Interview with front line supervisor/Manager (involvement of client team in case required ) Background check before final offer Candidates’ profile for client program: English speaking candidates Experienced in similar services programs Empathy, Professionalism, fact finding & interpersonal skills Excellent customer care orientation

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Nspire ppt

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