Avalance Global Solutions is a multinational information technology and outsourcing company headquartered in Vadodara, India and Mountain View, California.

1. Company Profile
Avalance Global Solutions is dedicated to providing
uncompromised professional IT &Business Process Outsourcing.In
order to assist our clients achieve their goals and objectives, we
shall remain independent of financial relationships with vendors,
while delivering personalized services and informed advice, on
schedule, within budget, and in accordance with applicable
guidelines and regulations, the industry best practices and the
highest standard of fiduciaryresponsibility.
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2. Contents
Company Overview
Management Team
Leadership Team
Business Mix
Contact Center BPO
– Infra
Contact Center BPO-
Our Technology
Contact Center BPO–
DiVerentiator
Contact Center BPO–
What we do
Clientele
Partner with Technocom
Other Projects
Employee Engagement
and Social Activities
Contact Us
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3. Company
Avalance delivers digital transformation
and technology services from ideation to
execution, enabling Global 2000 clients to
outperform the competition. “Borndigital,”
Avalance takes an agile, collaborative
approach to creating customized solutions
across the digital valuechain.
Mission &Vision
To Provide High Quality and State of the Art
Infrastructure as per the Customers need in a Timely
and Cost EVective Manner, supported by expert team
ensuring excellent customer service at all times.
Company Overview
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4. Name: Mr. NiralPatel Name: Mr. MananShah
Director at Vadodara Stock Exchange (VSE).
Director at Neptune Realty Private Limited.
Director at Amod Stamping Private Limited.
Director at Atlanta Electrical Private Limited.
Director at BTW Atlanta PrivateLimited.
KeyForte: KeyForte:
Key Contribution& Role: Key Contribution& Role:
Director at Avalance InfocorpLLP.
Director at NxtGen Security LLC.
Director at Megh Group ofTechnologies.
Director at XovakStudio
Designation: Co-Founder &Director
Qualification: Holds Masters and
Bachelor Degree from Maharaja
Sayajirao University (MSU),Vadodara.
Designation: Co-Founder&CTO
Qualification:MCSE, CCNA, CCNP, CEH, CHFI,
LPT, ECSA,CSO,
25 Years experience of Shares and Security Business
20 Years experience of real estate market
Has put into action various programs that
focus on activities to benefit not only the
employees but society.
Committed to build a value based company for
its variousstakeholders.
Management Team
Financial Services &Technologies
Associated withCISA.
2 Years experience of real estate market
Has an ability to form and nourish the team for better
performance
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5. Leadership Team
Name: Mr. SurajMeena Name: Mr. GurusharanThakkar
KeyForte:
KeyForte:
Has work experience of 5 years of which more
than 4 years in Talent acquisition
Associated with AMODSTAMPINGS
GROUP from itsinception
Key Contribution& Role: Key Contribution& Role:
Excellence in inter personal and communication skills
Designation: OperationsHead
Qualification: Persuing BachelorsDegree in
Electronics &Communication
Designation:Human Resource Head
Qualification: Holds PGDM –HR from Maharaja
SayajiRao University
Excellence in data research &analysis,
specific business &company research and
execution of plans to achieve various
process targets andservice levels.
3 years of Experience in International process
Sales Manager atTechSquads
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6. MANAGEMENTTEAM
InboundAsst.
Manager
Team
Leader
Team
Leader
Team
Leader
Team
Leader
Team
Leader
QualityAsst.
Manager
MISAsst.
Manager
200+ Customer ServiceExecutives
IT Asst.
Manager
OutboundAsst.
Manager
HRManagerOperations
Manager
Manager BD&
Marketing
Organization Structure
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7. Contact Center
BPO Solutions
Business Investor
Advisory &Consultancy Services
Leasing ofProperties
Real Estate Developer
500+ Seater Capacity ContactCentre
Buying &Selling of Properties
Weare having various projectsunder
our brand name “ Neptune Realty as
under : till date we have developed
around 1,00,00,000 square feet of
commercial area inVadodara.
Business Mix
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8. Prime Location – Alkapuri,Vadodara
2 minutes from railway station and 10 minutes away from airport.
500 Seats – ReadyCapacity
1000 Seats – Expandable as per Requirement
State of the art infrastructure for BPO
Secured DataCenter
Systems TrainingRoom
Bio Metric for attendance &CCTVCameras
Inbuilt resilience to ensure 100% uptime
150 MBPS Lease line between Mumbai and Vadodara
4 MBPS InternetBandwidth
18 x E1 = 480 International Voice Circuits
VPN Connectivity to clients for securedcommunication
Predictive Dialer, EPABX and CTI, HP Enterprise Class servers and
Database for B2C and B2B campaigns
Avaya CM, AES, CMS, Avaya Gateway, Nice IntegratedEnterprise
Solution for recording, 24 x 7 support.
Infra
Technology
Contact Center – BPO- Infra
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9. Avalance Network Diagram
VPN LINE ISP
Access layer
switch
Cisco CoreSwitch
Agent Pcs
Servers Servers
Cybercomfirewall
TL/ATL PCs
Contact Center – BPO- Infra
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10. Contact Center- BPO- Our Technology
Network Diagram For IN-BoundProcess
LAN
CM6 Duple x
Soluta
tion G450 Gateways
Loggen 1608 L/9608 IP
phones forAgents
PRI
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11. Core Switch
Cyberoam Firewall
Network Switches
Agent Pcs Agent Pcs Agent Pcs Agent Pcs
CTI Server
PRI
LINES
SQL Database
Server
Contact Center- BPO- Our Technology
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12. Infra:
1.Quick Scalability - Our infrastructure as well as manpower resource can be
augmented to scale up at short notice
2.Inbuilt Disaster Recovery options in every respect like: 2 diVerent
lines for Internet connectivity (you Broadband)
3.Multiple UPS in “n+1” redundancy mode
backed up by 450 KVADiesel Generator
4.Stringent Data Security Management Our information security
policy covers the Operations, IT, MIS, Admin, Finance and Quality
Departments
5.Presenceof Management team at the premises helps to increase the
eViciency and quality of work, makes employees more responsible abou
work and helps in reducing cost.
6.Cost Savings –Our properties are owned by us and hence the
same benefit can be passed to the client.
Contact Center – BPO – DiWerentiator
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13. Contact Center – BPO – DiWerentiator
A
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B
C
D
3 minute walking distance from Railway station
and Central BusDepot.
Located opposite to M.S.University, so we can
get students easily as agents, to work in our
call center.
Newly made first class infrastructure having state
of the art networking and centrally
air-conditioned work environment.
Abundant supply of qualified manpower enables our
client to scale up the call center at short notice.
7.LocationAdvantage

14. Contact Center – BPO – DiWerentiator
Avalance encourages intra /
entrepreneurial managerial
talent and the ownership of
responsibility
Candidates are screened and tested for
Interpretation skills, both written and
spoken, as well as pressure taking
capabilities.
All CSR are from premium
colleges and havesuitable
skills
Avalance looks for folks with the kind of
skill, interests and background that
would be anasset for the business
8.Hiring
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15. Consistent and committed deliveryof value to our customers and innovate to
continuallyimprove our oWerings by review of people, and processes.
Well documented policies and processes.
Innovationand continualimprovement –
integral part ofour QMS framework.
Continuously striving to achieve the best quality
Contact Center – BPO – DiWerentiator
9.Quality
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16. Exterior Server RoomReception
Production Floor Production Floor Training Room
Contact Center – BPO- Pictures
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17. Weprovides Inbound &
Outbound Voice based
services, Web based and
E-mail based services,
Back OVice servicesand
services related to Data
Processing and Data
Analytics. Based on our
rich domain
understanding and vast
experience, Ketan
Technocom Limited
provides solutions for
Healthcare
Banking
YellowPages
Travel
Insurance
Retails
Tele – Communication
Services
What weDo
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18. Clientele Many Solutions, One focus
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19. High Value Delivery
Affordable Solutions
Domain Expertise across Industries
End to End Contact Center – BPO Solutions
Statutory Complaint
24X7 Operations
Tailored Solutions
Customized for a Perfect Fit
Partner withTechnocom Many Solutions, One focus
Customer OrientedOrganization
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20. Geological map Many Solutions, One focus
WORLDWIDE
USA- California
USA- North Carolina
Canada, Ontario
UK - London
PHILLIPINE - Mania
AUSTRALIA - Sudney
Vadodara, Gujarat,India
CORPORATE HEADQUATER
REGIONAL OFFICE
Bharuch, Gujarat,India Rajkot, Gujarat,India Ahemdabad Banguluru Noida
Udaipur Pune Mumbai Kolkata Hydrabad
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21. FutureClientele Many Solutions, One focus
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22. www.avalance.in
info@avalance.in
CorporateHeadquater
Avalance InfocorpLLP.
Near Bombay Shopping Center
Alkapuri Vadodara - 390 007
Gujarat,India
+91 2652359929
Please Contact us on Many Solutions, One focus
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