2. CUSTOMER FOCUS
We are an offshore outsourcing company, and we’re based in
Hyderabad , India, a globally renowned offshore hub. We offer the
entire range of BPO and web services for Domestic & international
markets.
We bring to the table customization and flexibility rather than a
strait-jacketed and fixed approach. And we take pride on our ability
to work out solutions from the customers’ perspective rather than
thrust them down mindlessly.
3. VISION & MISSION
MISSION
We have a mission to support clients/businesses through our
best services and innovative ideas. We are fully committed to
providing a hassle-free outsourcing experience and outstanding
customer supports
VISION STATEMENT
We are a Least-cost organization and we aim to become the most
admired and trusted group. We believe that our growth and success is
interlinked with our client's prosperity. So, we provide the best in
terms of services by delivering:
• Quality
• Speed
• Cost Advantage
5. TALENT POOL
TRAINING PROCESS
We follow a highly professional training process for our employees.
Professionally qualified trainers help our employees attain benchmark
efficiency in their specific areas of operation.
STRINGENT RECRUITMENT POLICY
Our competitive environment is flush with abundant supply of skilled labour.
But we make it a point to follow a highly structured recruitment policy that
helps us obtain the best available talent at optimum cost.
Sourcing
• Networking
• Placement Vendors
• Job Portals
• Walk-Ins
• Internal Referrals
• Recruitment Drive at various colleges
7. SERVICE DELIVERY
Our entire service delivery model is based on our well-orchestrated team work.
Accordingly we have dedicated teams that oversee the smooth delivery of our
services.
No one knows your business process better than you!! But outsourcing with
ECHT INFO SOLUTIONS Private Limited permits you to reduce the cost of
operations, decrease risks, shorten cycle times, lower investments, and create an
organization that is responsive to your needs. Our processes architects will work
with you to assimilate your business processes, systems, and technology makes it
easy for us to achieve your objectives.
Dedicated Client Service Manager for each process who acts as One Point of
Contact for Client available 24X7
Dedicated Operation Team for each process with strong domain expertise
Team Leaders : Agent ratio is 1: 10
8. QUALITY MANAGEMENT
Offshore outsourced work requires commitment to quality because volume frame
of reference and thus process always has differences at client side and at
processing unit. Here arises the opportunity to define the process requirements
and output in detailed and measurable ways. Right from the infrastructure level
we have kept quality in mind. Stable and efficient operating environments along
with various tools are the base.
Our workforce is equally passionate about quality. They put strong emphasis on
each step of the process. All of us at ECHT INFO SOLUTIONS know, Quality is
not an instance but the process. And, we are committed to it.
9. INFRASTRUCTURE HIGHLIGHTS
ECHT INFO SOLUTIONS has state of the art infrastructure that answers
today's demanding requirements.
1. Adequate workplace
2. Separate storage area
3. Adequate security
4. Networked Workstations
5. Laser and Inkjet Printer
6. Dedicated communication links
7. Continuous Power Backup
8. Data Backup on Backup Server, CD-DVD
IT Environment
Workstations connected with structured caballing
Hi-speed broadband internet access
Large data transfer capability in batches
10. SECURITY POLICY
Security is the responsibility and core aspect at each stage of offshore outsourced
work. ECHT INFO SOLUTIONS has well-defined security policy and implemented
through security practices.
Some of the note worthy features of security policy and thus practices are described
under.
Non-Disclosure and Non-Compete agreement binding all the employees.
Nothing is allowed to take in or out of work area.
Separate, areas for servers and data storage allowing only authorized and
logged access.
Strict time bound authorized access to work area and work stations.
11. WHY WE’RE IRRESISTIBLE
Every profit oriented business organization has now realized the importance of
business process outsourcing to countries like India. The benefits attached to
offshore outsourcing is an open secret now. By outsourcing, companies get qualified,
skilled, English speaking staff that too charging only about one third of the salary
that their western counterpart would seek.
Proper facilities
Proper planning and research
Well trained and qualified staff
Use of best practice
Adequate resources
Suitable infrastructure
Round the clock service
In a nutshell, following are the benefits of outsourcing business process to
ECHT INFO SOLUTIONS Private Limited.
