The document discusses how technical communicators wear many hats beyond just documentation. It provides examples of additional roles technical communicators take on such as entomologist when debugging issues, gendarme when enforcing standards, firefighter when mediating conflicts, and evangelist when persuading others of the need for documentation. Overall, it argues that technical communicators act as the glue that holds projects together by understanding all perspectives and contributing to team cohesion.
New Media Academic Summit 2010 by Richard EdelmanEdelman Digital
Richard Edelman's presentation from the fourth annual New Media Academic Summit held at NYU on June 23rd and 24th, 2010.
Presentation by Richard Edelman
New Media Academic Summit 2010 by Richard EdelmanEdelman Digital
Richard Edelman's presentation from the fourth annual New Media Academic Summit held at NYU on June 23rd and 24th, 2010.
Presentation by Richard Edelman
Presentazione KIID Key Information Investor DocumentGiorgio Taccconi
riferimento alle linee guida sviluppate da CESR (Committe of European Securities Regulators) per la gestione del Documento con le Informazioni Chiave per gli investitori (KIID), in base al Regolamento della Commissione Europea (EU) 583/2010, che applica la Direttiva 2009/65/EC (cd. UCITS IV).
Proven Presentation Techniques, an InfoComm approved workshop by Thomas ZangerleThomas Zangerle
This workshop will show you how you can transform your ideas into convincing interactive presentations. The most important elements of successful presentations, training sessions and meetings are straightforward to name, but not always quite so easy to implement. It's essential for the presenter to capture and maintain the attention of the audience, to present effectively, create interest, encourage excitement and to captivate the participants. In this training session we will explore how you can increase understanding and retention in a presentation. You will receive background information based on scientific research, about improving communication techniques and about the workings of the brain. You will also see examples of best practices, effective communication, and presentation designs, all of which contribute to the creation of long-lasting impressions.
Codebase orienteering, how to gain confidence with an unknown codebaseMauro Murru (brainrepo)
ecoming familiar with a codebase could be overwhelming, and its effectiveness is often one of the key differences between a senior and a junior developer. Is there a strategic way to do it? To answer this question, we have to touch on psychological topics like the fear of the unknown, the unknowns mapping and the cognitive load theory. With this broader frame in mind, we will convert some "code search techniques" or "git exploring tricks" into bricks of a more systematic approach.
How to deliver effective presentations, by using the time-tested power of story-telling. Based largely upon guidance provided in Alexi Kapterev's book "Presentation Secrets."
First delivered at the Software Engineering Institute's (SEI's) CMMI Workshop in St. Petersburg, Florida, October 2012. [CmmiTraining.com]
Presentazione KIID Key Information Investor DocumentGiorgio Taccconi
riferimento alle linee guida sviluppate da CESR (Committe of European Securities Regulators) per la gestione del Documento con le Informazioni Chiave per gli investitori (KIID), in base al Regolamento della Commissione Europea (EU) 583/2010, che applica la Direttiva 2009/65/EC (cd. UCITS IV).
Proven Presentation Techniques, an InfoComm approved workshop by Thomas ZangerleThomas Zangerle
This workshop will show you how you can transform your ideas into convincing interactive presentations. The most important elements of successful presentations, training sessions and meetings are straightforward to name, but not always quite so easy to implement. It's essential for the presenter to capture and maintain the attention of the audience, to present effectively, create interest, encourage excitement and to captivate the participants. In this training session we will explore how you can increase understanding and retention in a presentation. You will receive background information based on scientific research, about improving communication techniques and about the workings of the brain. You will also see examples of best practices, effective communication, and presentation designs, all of which contribute to the creation of long-lasting impressions.
Codebase orienteering, how to gain confidence with an unknown codebaseMauro Murru (brainrepo)
ecoming familiar with a codebase could be overwhelming, and its effectiveness is often one of the key differences between a senior and a junior developer. Is there a strategic way to do it? To answer this question, we have to touch on psychological topics like the fear of the unknown, the unknowns mapping and the cognitive load theory. With this broader frame in mind, we will convert some "code search techniques" or "git exploring tricks" into bricks of a more systematic approach.
How to deliver effective presentations, by using the time-tested power of story-telling. Based largely upon guidance provided in Alexi Kapterev's book "Presentation Secrets."
First delivered at the Software Engineering Institute's (SEI's) CMMI Workshop in St. Petersburg, Florida, October 2012. [CmmiTraining.com]
A short journey across several technical subjects to help people to be open-minded.
Video (Spanish): https://youtu.be/CILmSB90swY
Podcast (Spanish): https://t.co/WGthGnyWKt
Social Intranet Design Strategies presented by Intranet Connections CEO Carolyn Douglas at the 19th Annual Intranets for Internal Communications, Vancouver, BC
Presented at SCREENS 2013 in Toronto.
Details at fitc.ca/screens
InteraXon is bringing wearable technology and EEG – technology until only recently available in medical labs – to the consumer space with Muse: a flexible light 6 sensor brain sensing headband and software platform.
Peek underneath the hood of a brain-sensing device like Muse, and you’ll find an innovate process for evaluating, validating and executing user experience into the product design.
In this talk InteraXon CPO and co-founder Trevor Coleman will discuss how his company’s technology is also changing (and challenging) UX and product design conventions. Why this is mission critical to address consumer needs; and how this builds a superior quality product in a still emerging market.
When you’re creating the future of technology you can’t work using outdated methodologies. Peek underneath the hood of Muse, and you’ll find not just the next generation of user interfaces but a cutting edge approach to determining what that exactly is.
Developing a software project is definitely not like building a house. If you focus on the learning aspects instead of the simple building you'll probably discover something interesting and unexpected.
Describing the elephant: Moving beyond professional silos when defining UXEric Reiss
Professional factions have made it impossible for the business community to make educated decisions – or even understand what UX is. Content strategists scream “Content is King”. The information architects yell “Structure the kingdom”. The SEO folks say “There is no data without metadata”.
And the business community is frustrated. Who should they hire?
The answer is simple: the agency that tells them: “No worries. We’ll get it done for you and you will love it.”
I’d like to see these professional barriers broken down. We ALL bring something valuable to the table – if we’re ever allowed to sit at that table. And I’d like to share a model for UX that respects our differences, but provides an easy-to-understand framework on which businesses can build their UX strategies.
Describing the Elephant: UX Cambridge 2014Eric Reiss
My keynote from UX Cambridge 2014. My personal review of some of the problems we face communicating the value of user experience community today, a couple of practical, actionable tools, and suggestions as to how we can strengthen our community.
Pro Bono Speech Support Deck on: a Parallel between one of Renaissance's literature masterpieces secret Codes and modern Art of Coding and its Security implications.
Copyright Note: All contents, trademarks, brands, models or designs of copyrighted materials are property of the respective copyright owner, please contact the author for removal, if inadvertently infringing it.
The elements of product success for designers and developersNick Myers
All software, whether it's for consumers or workers, needs to meet the ever growing demands people have in today’s world. Greater user expectations and influence are forcing companies to create and deliver better products, but not every organization has a rich heritage in software creation like tech giants Apple and Google. Most companies need to be more customer-focused, become design specialists, and transform their cultures as they shift to become both software makers and innovators.
Myers, head of design services at Cooper, will share the elements of product success that companies need to possess and be market leaders: user insight, design, and organization. Myers will share principles and techniques that successful innovative companies use to truly understand their customers. He’ll also discuss the methods effective designers use to support their customers and create breakthrough ideas and delightful experiences. And he’ll finish by sharing the magic formula organizations need to deliver ground-breaking experiences to market.
This talk was given at UX Day.
This is a deck i would often use highlighting the mess of website irrelevance I call today, Microsoft.com and its associate sites.
There is way to much noise and not enough signal and the deck hopefully highlights one slice of this reasoning.
La Realidad Aumentada y su evolución en el futuro Metaverso: ¿Qué papel tend...The Transformation Society
Lorenzo, N. & Gallon, R. La Realidad Aumentada y su evolución en el futuro Metaverso:
¿Qué papel tendrá la Realidad Simplificada?. Transformation Society, Jornadas Aumentame 2022 de ODITE-ESPIRAL. Barcelona.
Presentación y reflexión sobre el papel de la Realidad Simplificada en un mundo de Realidad Aumentada, Realidad Virtual, y en el Metaverso.
This is from Ray Gallon's opening presentation at the 2022 SOAP! conference in Krakow, Poland.
It tackles some major problems of communication about Covid, and examines how we need to restore trust at a variety of levels.
It addresses the role of technical communicators in providing verified, truthful information when "truth" - i.e. what we know to be true at the moment - is constantly changing
One of our two presentations at the 2022 conference of the Canadian Network for Innovation in Education (CNIE).
We present a simple tool that can help instructional designers position their learning objectives in a 3D matrix. This tool, which requires no technology, is intended to help navigate the complex waters of education with immersive technologies as are found in the metaverse, and understand what we're doing it for.
One of our two presentations at the 2022 conference of the Canadian Network for Innovation in Education (CNIE)
We propose that the advent of the Metaverse and the technologies associated with it will make most universities irrelevant in the next decades. What should higher education do to adapt to this major paradigm shift? We'd better figure it out, or it will be technology and commercial interests who will determine what higher education means.
One of three presentations we did for the Canadian Network for Innovation in Education (CNIE) online 2021 conference. It is a much more extensive version of material we also presented at UNESCO's Mobile Learning Week.
This talk presents two case studies that emphasize the importance of collaboration between governments, the private sector, and civil society (SDG 17). The cases involve Virtual Reality applications used with at-risk populations, and for prevention of bullying and violence. This is especially important as new technologies become a vector of rapidly accelerating change, and can offer significant opportunities to solve problems of equity and inclusion for learners in fragile condition or in socially isolated situations.
One of three presentations we did for the Canadian Network for Innovation in Education (CNIE) online 2021 conference.
A workshop to approach how to encourage creativity in the context of educational applications based on Artificial Intelligence (AI), which are personalising learning sequences adapted to each student’s competency level, learning style, and rhythm, and can adjust the physical environment to provide greatest comfort for learning. Smart learning spaces use accumulated data from each student as well as “big data” from all users to improve the accuracy of its choices. This can introduce a “digital bubble” that limits, shapes, and defines the space where the learner can grow and explore, produced when AI takes control of the student’s immediate learning zone. To benefit from AI-based personalisation, we need strategies for avoiding risks of isolation and cognitive bias; we need to create a hybrid learning environment that federates teachers, learners, and AI agents.
In this environment, creativity is not just a global competence. It is the core skill, needed in all types of lifelong learning scenarios, to meet the challenges of the SDG’s, including inclusion and equity. As educators we need to help learners to live in a world where intelligent non-human agents are commonplace. This means learning new ways of collaborating with each other and with machines. Faced with so much disruption from environmental, social, and technological challenges, we need to integrate notions of mediation, co-working and negotiation, and foster flexibility of response in a smart pedagogy that encourages creativity along with communication, digital culture, and collaborative problem-solving – a pedagogy that highlights the importance of surprise, inquiring minds, ethics, aesthetics, self-realization, motivation, joy, and other essentially human learning characteristics.
One of three presentations we did for the Canadian Network for Innovation in Education (CNIE) online 2021 conference.
In this workshop we presented an inquiring experiential approach inspired by the Gamification Pyramid (Werbach & Hunter, 2012) which correlates with the three levels of the most common OECD PISA Frameworks. By promoting knowledge building, collective engagement and action with purpose, the activities presented during this session promote collaborative dynamics based on the structured development of inquiring mindsets for personal growth and professional development.
Slides from my webinar for TEKOM Israel, 2 September 2020:
When machines make decisions for us, what is our responsibility? Indeed, what is responsibility at all? Who - or what - is accountable when something untoward happens, and how do we document, trace, and archive it? This presentation looks at how Information in the era of artificial intelligence intersects with ethical issues, and how we, as information specialists, need to deal with them. And of course, we'll raise more questions than we can answer, as we start the conversation. Subjects include:
-MIT’s “Moral Machine”
-Cognitive bias
-Moving it to the real world (we’ll touch briefly on COVID)
-Current actions for ethical practice in AI
El teléfono chismoso, el ordenador indiscreto y el reloj parlanchín: Inform...The Transformation Society
¿Cómo nos prepara la educación para entender, valorar, y participar en la comunicación constante y instantánea del mundo hiperconectado y globalizado? Estos diapositivos de la ponencia de Ray Gallon al SIMO 2019 plantean los retos urgentes de la Información 4.0 en el ecosistema automatizado de la cultura digital, con actividades de comunicación fáciles de reproducir en la aula escolar entre:
- máquina-máquina,
- máquina-humano,
- humano-humano.
Incluyen propuestas educativas competenciales para vivir y convivir en un mundo híbrido y global.
Presentation by Ray Gallon and Neus Lorenzo at UNESCO Mobile Learning Week, March, 2019.
How collaboration between enterprises, schools, and institutions, aided by Artificial Intelligence, can help promote learning of all SDG's not just SDG 4.
These slides are from a workshop we conducted in Melbourne, Australia, at the biennial conference of the World Federation of Associations for Teacher Education (WFATE).
What does digital inclusion mean? How can we ensure that not only children, but also adults, who must live through the transition to the fourth industrial revolution when machines make decisions in our place, are equipped to evaluate the information they receive, and interact appropriately in a hybrid society?
How do we guaranty a common, humanist digital culture that contributes to the common good?
Slides from workshop by Neus Lorenzo and Ray Gallon at UNESCO Mobile Learning Week 2018 on Artificial Intelligence in Education. This workshop focuses on practical ways that we can implement learning adapted to an era where machines share our world almost as equals, taking autonomous decisions and participating with us in communities. It calls on existing, free applications that represent the tendencies in new technologies that can be exploited to develop humanistic approaches to achieving the Common Good and Sustainable Development Goals (SDG's).
What role for the information specialist in the era of autonomous machines? What responsibilities attach to information that is in machine code, unreadable to humans, and how do we manage it? What new opportunities exist in a world of highly contextualised, personalised information that may be valid only for a few minutes?
These and other questions are addressed in this presentation, given at the Lavacon Conference in Portland, Oregon, November 7, 2017, by Ray Gallon and Andy McDonald.
The ideas in it are closely connected to the Information 4.0 Consortium: http://information4zero.org
Presentation by Neus Lorenzo and Ray Gallon for the ATEE Spring Conference in Riga, 12-13 May, 2017.
It is difficult to clearly identify the world in which future teachers are going to work, and the contexts in which students will have to learn. The proliferation of connected objects known as the Internet of Things is leading us toward an uncertain and unseen horizon of wearables, embedded, and implanted devices. The development known as Industry 4.0 means that robotics, artificial intelligence agents, and hybrid reality universes are expanding and creating their own transmedia ecosystems.
Educational needs become unclear when communication processes escape the human environment and enter the hidden realm of machine-machine exchange, where deep learning and big data evolve autonomously. The event horizon of communication, in a robot-based educational ecosystem, is veiled by the unknown, unreachable by basic human communication skills. As teacher educators, we face the immense challenge of preparing young teachers not only to face this unknown world, but also to help their pupils learn to navigate in it, and decide how it should evolve.
Ray Gallon's presentation at the Friends of Education conference in Struga, Macedonia, 8-9 April, 2017.
Industry 4.0 works on the mariage of the Internet of Things and Artificial Intelligence, among other things. In a world where decisions are taken autonomously by machines, there are ethical implications, questions of responsibility. Educators need strategies for preparing young people to deal with these questions, and to be flexible enough to change as the many unknowns of this development evolve. This presentation looks at the unknowns, and the questions we don't have answers to, in an attempt to focus attention on what needs to happen next, and proposes a collective space in which to start dealing with it.
Neus Lorenzo's presentation at Friends of Education conference, Struga, Macedonia, 8-9 April, 2017.
In an era where technology is moving at astonishing rates, we need to draw on all forms of learning to give children the skills, resiliency, and flexibility they need to meet the challenges of the UNESCO 2030 goals for sustainable development, and to face a global, interconnected, plurilingual and pluricultural world. This presentation provides some ideas and guidelines.
A case study of how integrating Agile software with Content Strategy poses challenges to a team that is more service oriented than product and customer oriented. How we have dealt with it, and how we are moving forward. This talk was presented at the Content Strategy Applied Conference in London, January 2017, by The Transformation Society's Ray Gallon and Andy McDonald of TECH'advantage.
Webinar in collaboration with Adobe Technical Communication, as part of a research project by The Transformation Society.
This webinar explores desires and challenges for the future of technical communication as they emerged during a workshop at the 2016 TCUK conference in Wyboston Lakes, UK.
You can see a recording of the full webinar at https://2016-10-04-tcuk-techcomm-think-tank.meetus.adobeevents.com/
Slides from my keynote address at TCUK 2016 Conference
Technological change advances at a dizzying rate, we are all inundated with a host of names and acronyms that we can barely manage. We’re urged to “be creative” at the same time that we must follow orders. Information changes in the time it takes to verify it. Welcome to chaos!
You can fight against the tide, trying to make order, or you can accept that we will never know it all, will never master it all, but we can deal with it all.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
The Art of the Pitch: WordPress Relationships and Sales
It's Not in the Job Description
1. IT’S NOT IN THE
JOB DESCRIPTION
OR HOW BEING A TECHNICAL COMMUNICATOR
CAN ALSO TURN YOU INTO A(N). . .
Ray Gallon
Culture Communication Technologie
2. ENTOMOLOGIST... Wait a minute!
The control room
is AC, but the
Take your place in the rocket is DC!
never-ending search
for BUGS
Get your company out
of impossible situations
6. FIREFIGHTER...
Be the first to discover
that two teams in your
project are working at
cross purposes
without realizing it!
Mediate conflicts
Be the user’s advocate
when someone
proposes a solution
that’s easy for them,
but bad for...
7. EVANGELIST...
Someday, sometime, you will
certainly need to persuade some
colleague or other that your
customers need to be informed.
Typical counter-arguments (I didn’t
make any of these up):
“The interface is so good you
don’t need information”
“Nobody reads the
documentation anyway”
“Who cares, we’re M___soft!”
“Interface? Choices? Everything
needs to be configurable”
Just like an evangelist, sometimes
you have to thump “the bible” and
fight against ignorance.
12. HUMAN FACTORS
EXPERT...
Performing serious Meeting user
analysis needs
13. HUMAN FACTORS
EXPERT...
Meeting user
needs
Using common
sense
14. PSYCHOTHERAPIST...
You understand
everyone, and
everyone’s point of view
- because you’re a
translator
Because you understand
everyone, you can make
them feel good about
themselves
When you make people
feel good about
themselves, you
contribute to team unity!
15. ...IN SHORT, THE GLUE
THAT HOLDS IT ALL
TOGETHER
HAPPY STICKING!
16. THANKS - ENJOY THE
CONFERENCE!
infodesign@culturecom.net