19 October 2016 Presentation to Municipal Relations and Northern Engagement M...Ian Hanna
This document provides guidance on effective written communication. It discusses how to structure documents clearly, focus on the audience's needs, use concise language, and support arguments with data and concrete examples. Specific tips include writing in a readable tone between 6th to 8th grade level, using 12-15 words per sentence, and ensuring the readability score is 50 or above. The document also emphasizes conveying a central idea or problem to be solved, and convincing the audience of the importance and implications of the topic.
The document discusses various techniques and activities for effective communication and negotiation training. It describes barriers to communication like language, emotional and perceptual barriers. It provides tips for negotiating effectively, probing successfully, and managing time. Various activities are listed like riddles, wrestling, speech giving, and finding hidden objects to practice skills like rate of speech, pronunciation, filling pauses and prioritizing tasks.
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Frontiers of Interaction 2011 - Successful CollaborationSteve Portigal
This document outlines an agenda and presentation about successful collaboration between designers and clients. It discusses establishing shared experiences and understanding different professional cultures to improve collaboration. Through role-playing exercises, it explores how breakdowns in dialogue can occur and best practices that lead to success, such as empathy, shared activities, treating collaboration as a design problem, and going beyond superficial engagement to deeply understand each other. The goal is providing philosophies and tactics for collaboration to transform potential conflicts into harmony.
This is an abbreviated version of a presentation given as part of a Residency program for graduate education students earning their Superintendent's letter.
Linked in speaker series nancy duarte- By MausumiSameer Mathur
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Linkedin speaker series nancy duarte- By MausumiSameer Mathur
Nancy Duarte discusses how to effectively communicate ideas to others through stories. She explains that stories should establish the current status quo, contrast it with an alluring future, and move between the present and future states. Symbols and signals that resonate with the audience should be used to connect them to the proposed future. Examples are given of how Steve Jobs and Martin Luther King Jr. successfully used storytelling techniques like envisioning an ideal future and symbolic imagery to engage their audiences.
19 October 2016 Presentation to Municipal Relations and Northern Engagement M...Ian Hanna
This document provides guidance on effective written communication. It discusses how to structure documents clearly, focus on the audience's needs, use concise language, and support arguments with data and concrete examples. Specific tips include writing in a readable tone between 6th to 8th grade level, using 12-15 words per sentence, and ensuring the readability score is 50 or above. The document also emphasizes conveying a central idea or problem to be solved, and convincing the audience of the importance and implications of the topic.
The document discusses various techniques and activities for effective communication and negotiation training. It describes barriers to communication like language, emotional and perceptual barriers. It provides tips for negotiating effectively, probing successfully, and managing time. Various activities are listed like riddles, wrestling, speech giving, and finding hidden objects to practice skills like rate of speech, pronunciation, filling pauses and prioritizing tasks.
Speaking involves the interactive process of constructing meaning through verbal and non-verbal symbols according to experts. It requires both producing and receiving information. Speaking skills enable effective communication of messages and involve proper use of words as well as body language. Some key speaking skills include being prepared, practicing instead of memorizing, knowing your audience, speaking with sincerity and passion, interacting with the audience, keeping messages short and simple, and closing speeches memorably. Fluency is also an important speaking skill that can be developed through reading, practice, and interacting with others.
This document contains notes from a speech presentation by Bill Peng on developing a good speech. It discusses various elements to consider such as story, script format, practicing, body language, stage presence, and audience interaction. The notes provide tips on using different script formats, incorporating pauses effectively, using body language like eye contact and gestures, and engaging audiences through techniques like questioning and examples. Overall, the document offers guidance on crafting speeches with elements like simplicity, unexpectedness, credibility and stories for success.
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This document outlines an agenda and presentation about successful collaboration between designers and clients. It discusses establishing shared experiences and understanding different professional cultures to improve collaboration. Through role-playing exercises, it explores how breakdowns in dialogue can occur and best practices that lead to success, such as empathy, shared activities, treating collaboration as a design problem, and going beyond superficial engagement to deeply understand each other. The goal is providing philosophies and tactics for collaboration to transform potential conflicts into harmony.
This is an abbreviated version of a presentation given as part of a Residency program for graduate education students earning their Superintendent's letter.
Linked in speaker series nancy duarte- By MausumiSameer Mathur
Nancy Duarte discusses how to effectively communicate ideas to others through stories. She explains that stories should establish the current status quo, contrast it with an alluring future, and move between the present and future states. Symbols and signals that resonate with the audience should be used to connect them to the proposed future and give them space to dream. Effective storytelling provides a structure, uses symbols to make the idea resonate, and emphasizes an alluring future state.
Linkedin speaker series nancy duarte- By MausumiSameer Mathur
Nancy Duarte discusses how to effectively communicate ideas to others through stories. She explains that stories should establish the current status quo, contrast it with an alluring future, and move between the present and future states. Symbols and signals that resonate with the audience should be used to connect them to the proposed future. Examples are given of how Steve Jobs and Martin Luther King Jr. successfully used storytelling techniques like envisioning an ideal future and symbolic imagery to engage their audiences.
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All'interno del ciclo di incontri "Digital Heroes" ne abbiamo parlato con Serena Giust, Team Leader & UX Copywriter da Booking.com.
The document provides information about Ozlem Williams and her role at Babylon Health. Babylon's mission is to provide accessible and affordable healthcare to everyone using artificial intelligence and medical expertise. Babylon recently raised $550 million in funding, the largest fundraising round for digital health in Europe or the US. Williams' contact information is provided to express interest in open roles at the company.
The document provides information about Ozlem Williams and her role at Babylon Health. Babylon's mission is to provide accessible and affordable healthcare to everyone using artificial intelligence and medical expertise. Babylon recently raised $550 million in funding, the largest fundraising round for digital health in Europe or the US. Williams' contact information is provided to express interest in open roles at the company.
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Adventure On A Magic Carpet Essay. Online assignment writing service.Kris Colorado
The document discusses genetic algorithms and their advantages and limitations. Genetic algorithms are a popular technique in evolutionary computation that use representations of fixed-length bit strings to simulate evolution. The advantages of genetic algorithms include their ability to search large spaces and find good solutions. Limitations include their inability to effectively handle constraints or optimize problems with complex dependencies between variables.
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1) Know your audience and speak to them in a way they can understand by understanding their goals, context, and preferences.
2) Test assumptions about your audience through A/B testing, surveys, and by challenging your own assumptions.
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To view a copy of this license, visit
http://creativecommons.org/licenses/by-nc-sa/3.0/
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Jess Mitchell discusses inclusive design, which considers the full diversity of humanity in design. Inclusive design results in better experiences for everyone. Mitchell acknowledges the traditional lands they are on and reflects on the need to reconcile past injustices. Complex problems require design thinking and inclusive design thinking to create solutions that work for more people and address existing gaps. Inclusive design recognizes diversity, uses an inclusive process, and aims to have broader beneficial impact. It challenges assumptions and designs for the edges to benefit the majority.
How Usable Are You? Heather O'Neill, Blend Conference 2014pixelsforhumans
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The document discusses the importance of empathizing with users in UI/UX design. It provides questions designers should ask to understand who users are, where they live, what technologies they use, their skills, daily routines, and more. The document emphasizes that designers should seek to understand users' perspectives, simplify complicated tasks for users, and not overload them cognitively or emotionally. It offers tips for practicing empathetic design such as involving users, observing them, conducting interviews, and testing designs with users.
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The document provides guidance on using plain language when communicating complex information to general audiences. It discusses several techniques for testing language such as speaking to the intended audience, avoiding jargon, using common words with common meanings, knowing which grammar rules are most important for clarity, being precise, promoting descriptions over exceptions, avoiding hidden verbs, being actionable, and using visual aids. The goal is to provide concise yet comprehensive summaries.
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So what is UX Writing?
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4. To learn about each other,
the world around us,
and exchange ideas.
An informal exchange of ideas by spoken words.
Two people, talking back and forth.
Conversation
Why?
Through context
and subtext.
How?
5. Words, sentences, languages, gesture, expression.
Can be imprecise, inaccurate, ambiguous.
Near infinite aperture.
The human condition, in all its breath and depth.
And sometimes, shockingly efficient.
With other People
7. In a conversation, we all think about both what is being said
as well as who is saying it.
These two concepts are inseparable.
Regardless if you’re having a conversation with a person or a thing.
Thinking about who you’re talking to
8. Who Said…
“No, I am your father.” “I have a dream.”
“To be, or not to be…” “Mmoommmyyy. Ddaaaddddyyy.”
9. It is in our nature to attribute human
qualities to things.
Like puppies, the weather, and wifi.
Your voice app has a character, a
backstory, motivations, wants, and
needs.
Because we, as humans speaking
with your voice app, ascribe those
qualities to it.
Anthropomorphism
& Personification
10. “Human fidelity” is a convenient start.
More a measure of complexity than
quality.
Today, we’re within an order of
magnitude in width / # of different
topics.
But we are nowhere near human
fidelity in depth of conversation today.
How should we
measure quality?
Success?
12. This isn’t mobile. This isn’t web.
• No Graphical User Interface (GUI).
• With a GUI, user’s choices are limited by the options presented.
• Even with visuals/touch (Echo Show), it’s still voice-first.
• With voice, the user can say anything, and often does.
13. The basic building blocks
• static
• dynamic
• fallback
Content
• machine learned
• rules based
• blended
Intent
• global
• local
• scoped
Context
14. …the user says something you
expect?
Your basic functionality, your golden
path, and the core utility in your
experience.
You’re likely to get this right.
It’s the business reason you are
building your voice app in the first
place.
What happens when...
15. …the user says something you
DON’T expect?
You communicate the tone, mood,
and style of your experience.
Which is a direct expression of the
core personality of your brand.
When you least expect it.
What happens when...
16. True character is
only revealed
under pressure
How your voice app respond when the
user surprises or challenges it is
crucial.
True character is revealed when one
makes decisions under pressure. And
your voice app is now under pressure.
How will it respond? What will it say?
This is when the true nature of your
experience is shared with the user.
Spend as much time working on this
as you do working on your core
functionality.
18. This is hard. Very, very hard.
It’s how we all talk to each other.
To achieve this, we will all need…
• high quality intent recognition
• scoped intent matching
• content, intent, and content
• integrated in the same toolset
Wide and deep
conversations
19.
20. Some content should be scripted,
some should be dynamic.
Need runtime access to previous
intents and conversation flow.
Full use of state at all points in the
conversation (memory).
Natural language
responses
21.
22. Technical and creative teams,
working together
This is an interactive art.
Think gaming, but with voice and language.
Need technical and creative contributions to build the best work.
Need tools and a platform to encourage, solicit, and combine these together.
Technologists likely best at integrations into existing runtime systems (webAPIs).
Creatives likely best at dialog and conversation flow to craft the tone, mood, and style of
your voice app.