How home builders can drive exceptional digital customer experience — a presentation by Constructive Software CEO, James Salt, from the Companion Systems 2022 User Group Conference.

1. How home
builders can
drive exceptional
digital customer
experiences.

2. James Salt
CEO
Steph Schumer
Business Development
Manager

3. Hello.

4. Customer Portal
Easy build
management
Online Selections
Reduce Selections
meeting time
3D Selections
Remove the guesswork
for your clients
Intelligence
Make data-driven
decisions

6. Customer
Portal
Digital Customer
Satisfaction
1. Receive timely
updates
2. Be Informed
3. Feel seen
& heard
4. Consistency
5. 24/7 Access & Self
Serve

7. Onsite as
the source.

8. Customer
View
Your
window for
the client

9. Progress

10. Progress

11. Orchestrate
Comms to
Clients

12. Photos
direct from
Onsite

13. Documents
From
Onsite!

14. Surveys
Feel seen
and heard.

15. Messages
Feel seen
and heard.

16. Informed

17. SOURCE — CONSTRUCTIVE INTELLIGENCE DATA
Receive
timely
updates.

18. SOURCE — CONSTRUCTIVE INTELLIGENCE DATA
Educated.

19. SOURCE — CONSTRUCTIVE INTELLIGENCE DATA
Feel seen
and heard.

20. Online
Selections
with 3D!
1. What Choices!
2. How Much?
3. Clear and Visual
4. Consistency
5. 24/7 Access & Self
Serve

21. Informed
of choices.

22. Informed
of choices.

23. Visuals

24. Consistent

25. SOURCE — CONSTRUCTIVE INTELLIGENCE DATA
Informed
of choices.

26. SOURCE — CONSTRUCTIVE INTELLIGENCE DATA
Informed
of choices.

27. SOURCE — CONSTRUCTIVE INTELLIGENCE DATA
Digital
focus.

28. Informed
of choices.
• Give clients the tools they need to make
decisions.
• Clients feel in control.
• Everything is transparent & accessible 24/7.
• Eliminate human error.
• Uplift your upgrades $.
• Streamline: remove options that are never
selected.
• Access & review discontinued products.
• Negotiate with suppliers.

29. Informed
of choices.
• Give clients the tools
they need to make
decisions.
• Clients feel in control.
• Everything is transparent
& accessible 24/7.
• Eliminate human error.
• Uplift your upgrades $.
• Streamline: remove
options that are never
selected.
• Access & review
discontinued products.
• Negotiate with suppliers.

30. SOURCE — CONSTRUCTIVE INTELLIGENCE DATA

31. Constructive at a glance.
Making every
home build
an excellent
experience.

32. Try Constructive today.
constructivesoftware.com.au