1. SHRIRAMULU TOTA
Objective Acquiring a suitable position in the Company by utilizing my skills and experience with dedication & supportiveness towards duty.
Key Skill Customer Service & Process, Retail & Channel Sales
Experience Total 14+ Years Experience in Customer Care, Administration, & Retail Sales.
17th March’08 to Till Date Reliance Communication Ltd (Reliance ADA Group ),
Responsibilities of Cluster Acquisition Process Interface Lead, (COSD-API) Nagpur
 Closely monitor delays in CAF uploads.
 Receive data for welcome call & disseminate results of welcome call.
 Prepare & publish MIS on welcome call on a weekly / monthly basis.
 Coordination with AV/CV agencies & monitoring their performance.
 Ensuring timely address & credit verification (AV/CV) as per the defined SLA.
 Monitoring of agencies for CAF pickups from RC & RW stores.
 Interaction with channel partners in terms of the following:
 1) Documentation process,
 2) CAF Filling Process,
 3) Dos & Don’ts of process.
 Identifying training needs & organizing training for respective channel partners.
 Ensure post paid & pre paid CAF & documentation adherence regarding to policies
 Storage & timely achievement of CAFs & documentation.
 Coordination with sales team to reduce CAF barring percentage (%) & positive & negative percentage.
 Constantly look & review at acquisition of customers & profiling to be done to ensure right customers come in on right
plan.
 Coordination with VTM cell for VTM compliance.
 Managing agency for CAF management & ensuring channel / agency payout in time.
 Liaison with the billing & collection team for the first bill & second bill.
 Achiving the Target Continiously Quarter wise Performance <10% in FB SB TB Collection (0-30) 1st Rank in MHHUB.
 Successfully Implemented New Scan basesd CAF Management at Distributor End.
 Co-ordination with Agency & monitoring their Performance
4th June 2007 to 10th March 2008 Reliance Retail Ltd.
( Reliance Industries Group)
Key Skills :- Retail Sales & Channel Sales, Customer Service after Sales
Responsibilities of Assist Manager Retail Store Operation , Nagpur
• Store Operations
• Customer management
• Stock Management
• Man management
• Visual Merchandising
• Achieving sales targets of the store
• Understanding customer requirements and addressing the same effectively.
• Day to day activities of Stores operations.
• Training given to all the Store Operation Executives.
• Monitoring Stock Reconciliation.
• Motivating the Stores Staff to increase the sales.
• Daily Banking follow-up with all the stores.
• Cash & Gift Vouchers Reconciliation.
• Weekly & Monthly Stock Reconciliation of all the stores.
• Auditing of Stores Stocks, Banking.
• Cash/Credit Card/Gift Vouchers Reconciliation.
• Material Management (Retail Sector)
• Working on ERP - SAP Platform – Order Processing.

2. March’2004 to 31st May,2007 Reliance Integrated Services Pvt. Ltd.
(Reliance ADA Group ), Nagpur Cluster.
Key Skills :- Customer Support/CRM/Customer Care/Process
Responsibilities of Cluster Customer Care Operation (FAB Lead)
• Form Verification, Documents Verification, Generating Service Orders & Issuing New Connections
• AV Agency management / TAT for AV/CV
• CAF Audit & Dispatch to DAKC.
• AV Pending Cases Daily Report to Cluster Head & Functional Heads.
• Retention, Churn Management, Relationship Management, Corporate / SME Visits
• Working on SAP Platform for order processing.
• Create Sales Order as per Sales Requirement.
Reliance Web Stores Pvt. Ltd. C.A. Road, Nagpur. : 18th Dec 2002 to 10th March,2004
Operation Executive:
Responsibilities of Operation Executive at WEB WORLD
Key Skill – Retail Sales & Services
• Store Operations
• Customer Management
• Stock Management
• Man Management
• Visual Merchandising
• Working on SAP Platform for order processing.
• Achieving Sales targets of the Store.
• Understanding customer requirements and addressing the same effectively
• Walkin Sales.
• Prepaid Card & Handset Sale.
• Form Verification, Documents Verification, Generating Service Orders & Issuing New Connections (Postpaid & Prepaid)
• Summary of daily Handset Reconciliation Report.
• Weekly Accessories Reconciliation Report
• Customer queries, billing issues, Customer Care, Plan Migration, Customer Retention, Collection & Banking
• Administration & day-to-day office work.
14th August 1998– 3rd December 2002 Nagpur Foundries Limited, Nagpur.
Admin & Sales Co-ordinator
Key Skill – Co-ordination with Sales & Govt Officers. Administration & Management.
 Co-ordinating with all Sales.
 Liasoning with all Govt Officers for Tender.
 Administration & day to day office work.
 Hotel Booking, House Keeping, Travel arrangement.
 Co-coordinating to all the staff members & Guests.
6th July 1997– 30th July 1998 EasyCall Communications ( Paging Services)., Nagpur
Customer Service Executive
• Accepting and paging correct messages to Pager holders
• Generating MIS Reports. Handling Value Added Services.
• Customers Satisfaction & E- Mail, Internet Operation.
Education • Master of Commerce
1996-1998 Nagpur University, Nagpur
• Post Graduate Dip. in Business Management
1999-2000 Bharatiya Vidhya Bhavan, Nagpur
• Post Graduate Dip. in Computer Application
1995-1996 Nagpur University, Nagpur
 Bachelor of Commerce
1991–1994 Nagpur University, Nagpur

3. Training Six Months SAP – MM Module Training at Reliance Industries Ltd., Pune.
Computer Litercy • Operating System : MSDOS, WINDOWS.
 Programming Exposure : Foxpro, Oracle, Developer-2k, C.
 Software Packages : MS Office - XP Word, Excel, PowerPoint, Access, E-Mail & Internet.
Personal Details SHRIRAMULU TOTA
Flat No. 5 , 1st Floor, Shanti Apartment,
Saraswati Vihar Colony, Ramanagar,
Opp. Lohar Samaj Bhavan, Rameshwari Ring Road
Nagpur – 440027
+919370766611
Contact No.
Passport No. K1731766 ( Validity – 29.01.2022)
Passport Details
totasr2007@gmail.com, totasr2007@rediffmail.com, shriramulu.tota@relianceada.com
E- Mail IDs
20th Novemeber, 1970
Date of Birth
Languages Known Telugu, Hindi, Marathi & Telugu
(Read/Write/Speak)
Married
Marital Status