Shriramulu Tota seeks a position that utilizes over 14 years of experience in customer service, retail sales, administration, and process management. He has worked for Reliance Communication, Reliance Retail, and other companies, taking on roles like cluster acquisition lead, assistant store manager, customer care lead, and administrative coordinator. Tota has a Master's degree in Commerce, postgraduate diplomas in business management and computer applications, and is proficient in SAP, MS Office, and other software.

1. SHRIRAMULU TOTA
Objective Acquiring a suitable position in the Company by utilizing my skills and experience with dedication & supportiveness towards duty.
Key Skill Customer Service & Process, Retail & Channel Sales
Experience Total 14+ Years Experience in Customer Care, Administration, & Retail Sales.
17th March’08 to Till Date Reliance Communication Ltd (Reliance ADA Group ),
Responsibilities of Cluster Acquisition Process Interface Lead, (COSD-API) Nagpur
 Closely monitor delays in CAF uploads.
 Receive data for welcome call & disseminate results of welcome call.
 Prepare & publish MIS on welcome call on a weekly / monthly basis.
 Coordination with AV/CV agencies & monitoring their performance.
 Ensuring timely address & credit verification (AV/CV) as per the defined SLA.
 Monitoring of agencies for CAF pickups from RC & RW stores.
 Interaction with channel partners in terms of the following:
 1) Documentation process,
 2) CAF Filling Process,
 3) Dos & Don’ts of process.
 Identifying training needs & organizing training for respective channel partners.
 Ensure post paid & pre paid CAF & documentation adherence regarding to policies
 Storage & timely achievement of CAFs & documentation.
 Coordination with sales team to reduce CAF barring percentage (%) & positive & negative percentage.
 Constantly look & review at acquisition of customers & profiling to be done to ensure right customers come in on right
plan.
 Coordination with VTM cell for VTM compliance.
 Managing agency for CAF management & ensuring channel / agency payout in time.
 Liaison with the billing & collection team for the first bill & second bill.
 Achiving the Target Continiously Quarter wise Performance <10% in FB SB TB Collection (0-30) 1st Rank in MHHUB.
 Successfully Implemented New Scan basesd CAF Management at Distributor End.
 Co-ordination with Agency & monitoring their Performance
4th June 2007 to 10th March 2008 Reliance Retail Ltd.
( Reliance Industries Group)
Key Skills :- Retail Sales & Channel Sales, Customer Service after Sales
Responsibilities of Assist Manager Retail Store Operation , Nagpur
• Store Operations
• Customer management
• Stock Management
• Man management
• Visual Merchandising
• Achieving sales targets of the store
• Understanding customer requirements and addressing the same effectively.
• Day to day activities of Stores operations.
• Training given to all the Store Operation Executives.
• Monitoring Stock Reconciliation.
• Motivating the Stores Staff to increase the sales.
• Daily Banking follow-up with all the stores.
• Cash & Gift Vouchers Reconciliation.
• Weekly & Monthly Stock Reconciliation of all the stores.
• Auditing of Stores Stocks, Banking.
• Cash/Credit Card/Gift Vouchers Reconciliation.
• Material Management (Retail Sector)
• Working on ERP - SAP Platform – Order Processing.

2. March’2004 to 31st May,2007 Reliance Integrated Services Pvt. Ltd.
(Reliance ADA Group ), Nagpur Cluster.
Key Skills :- Customer Support/CRM/Customer Care/Process
Responsibilities of Cluster Customer Care Operation (FAB Lead)
• Form Verification, Documents Verification, Generating Service Orders & Issuing New Connections
• AV Agency management / TAT for AV/CV
• CAF Audit & Dispatch to DAKC.
• AV Pending Cases Daily Report to Cluster Head & Functional Heads.
• Retention, Churn Management, Relationship Management, Corporate / SME Visits
• Working on SAP Platform for order processing.
• Create Sales Order as per Sales Requirement.
Reliance Web Stores Pvt. Ltd. C.A. Road, Nagpur. : 18th Dec 2002 to 10th March,2004
Operation Executive:
Responsibilities of Operation Executive at WEB WORLD
Key Skill – Retail Sales & Services
• Store Operations
• Customer Management
• Stock Management
• Man Management
• Visual Merchandising
• Working on SAP Platform for order processing.
• Achieving Sales targets of the Store.
• Understanding customer requirements and addressing the same effectively
• Walkin Sales.
• Prepaid Card & Handset Sale.
• Form Verification, Documents Verification, Generating Service Orders & Issuing New Connections (Postpaid & Prepaid)
• Summary of daily Handset Reconciliation Report.
• Weekly Accessories Reconciliation Report
• Customer queries, billing issues, Customer Care, Plan Migration, Customer Retention, Collection & Banking
• Administration & day-to-day office work.
14th August 1998– 3rd December 2002 Nagpur Foundries Limited, Nagpur.
Admin & Sales Co-ordinator
Key Skill – Co-ordination with Sales & Govt Officers. Administration & Management.
 Co-ordinating with all Sales.
 Liasoning with all Govt Officers for Tender.
 Administration & day to day office work.
 Hotel Booking, House Keeping, Travel arrangement.
 Co-coordinating to all the staff members & Guests.
6th July 1997– 30th July 1998 EasyCall Communications ( Paging Services)., Nagpur
Customer Service Executive
• Accepting and paging correct messages to Pager holders
• Generating MIS Reports. Handling Value Added Services.
• Customers Satisfaction & E- Mail, Internet Operation.
Education • Master of Commerce
1996-1998 Nagpur University, Nagpur
• Post Graduate Dip. in Business Management
1999-2000 Bharatiya Vidhya Bhavan, Nagpur
• Post Graduate Dip. in Computer Application
1995-1996 Nagpur University, Nagpur
 Bachelor of Commerce
1991–1994 Nagpur University, Nagpur

3. Training Six Months SAP – MM Module Training at Reliance Industries Ltd., Pune.
Computer Litercy • Operating System : MSDOS, WINDOWS.
 Programming Exposure : Foxpro, Oracle, Developer-2k, C.
 Software Packages : MS Office - XP Word, Excel, PowerPoint, Access, E-Mail & Internet.
Personal Details SHRIRAMULU TOTA
Flat No. 5 , 1st Floor, Shanti Apartment,
Saraswati Vihar Colony, Ramanagar,
Opp. Lohar Samaj Bhavan, Rameshwari Ring Road
Nagpur – 440027
+919370766611
Contact No.
Passport No. K1731766 ( Validity – 29.01.2022)
Passport Details
totasr2007@gmail.com, totasr2007@rediffmail.com, shriramulu.tota@relianceada.com
E- Mail IDs
20th Novemeber, 1970
Date of Birth
Languages Known Telugu, Hindi, Marathi & Telugu
(Read/Write/Speak)
Married
Marital Status