Alan is a new tester working on a project with a new business, team, and challenges. He starts by planning test designs and tool selection, and choosing areas for manual and automated testing. Although he finds some bugs, the same tests are being repeated without finding new defects. To address this, Alan engages in user acceptance testing, having business users test the application to find bugs under real-life conditions. His goals are to reduce costs, prevent production defects, provide quality information, and gain confidence, while also building rapport with stakeholders to identify product value and support customer retention.