Jithin Joy is a network security, web CDN and Juniper TAC engineer with over 4 years of experience. He has worked as a Juniper Senior TAC engineer at Infosys Technologies and as a Security Analyst and interview panel member at British Telecom. Currently, he works as a Technical Solutions Engineer (Level 2) at Akamai Technologies where he helps customers resolve technical issues with Akamai's products and services. He has expertise in routing, security, CDNs, Juniper, ScreenOS and the Akamai CDN platform.

1. JITHIN JOY
A-1/2 F second Floor
AshirwadApartments
Paryavaran Complex
Saket, new Delhi-110030
Phone:09561462231
Email:joyjithin262@gmail.com
DOB: 26-02-1989
Network Security, Web CDN and Juniper TAC Engineer
Persistence / Thoroughness / Precision
Results oriented Network Engineer who is creative in identifying and designing effective solutions to meet
the current needs and future expectations of the organization. I have more than 3 years of relevant
experience in Juniper TAC.
 Profile : Juniper Escalation TAC engineer ,AkamaiCDN Engineer
 Area of Expertise : Routing, Security, CDN
 Platform : Juniper, ScreenOS, AKAMAI CDN PLATFORM
 Experience : 4.9 Years
Professional Systems and Network Engineer with adequate IT experience in delivering proper solutions
and improving overall operation. Proficient in front-end and back-end operations. Strong Interpersonal,
communication and Organizational skills. Team facilitator. Intuitive analytical ability to attain network and
system level solutions.
PROFESSIONAL EXPERIENCE
Infosys Technologies Limited Feb 2012-Mar 2015
JUNIPER NETSCREEN FIREWALL TAC
Designation: Juniper Senior TAC Engineer
Environment: Juniper Netscreen Devices (JTAC).
Work Profile:
 Configuration and Implementation of Juniper (Netscreen) range of firewalls
for Corporate and Enterprise customers. Installation and configuration of SSG
5 ,SSG 140, SSG 320 ,SSG350 ,SSG 550 ,SSG 520.
 Configuring and Troubleshooting VPN issues.
 Intrusion detection and prevention (DI) integrated with Juniper Devices.
 Troubleshooting Site-Site VPNs between Juniper devices, Site-Site VPNs
between Juniper and Cisco PIX, Checkpoint.
 Dial up VPNs, Redundant VPN.
 Site-to-Site VPN, Dialup VPN, PKI (Public Key Infrastructure), Group/Shared
IKE, L2TP over IP-SEC, GRE, Advanced Designs using VPNs and routing
protocols. Advanced TCP/IP troubleshooting using Wireshark and Snoop.
 NSRP, NAT, Traffic shaping, AV, URL filtering, RIP, OSPF, Policy based routing.
 Advanced TCP/IP troubleshooting using Wireshark and Snoop packet capture
utilities.
 Handling advanced troubleshooting and configuration setups for Strategic
Juniper customers.

2. CURRICULUM VITA’E JITHIN JOY
British Telecom Mar 2015-Jan 2015
Designation: Security Analyst (SME) and Interview panel member
Environment: SOC
Work Profile:
 Served as a member of Technical Interview Panel of British Telecom.
Interviewed around 200 candidates during my stint in British Telecom.
 Served as the SME (Subject Matter Expert) for 2 Major clients of British
Telecom.
 Configuration and Implementation of Juniper (Netscreen) range of firewalls,
Checkpoint, Cisco ASA, Bluecoat proxy for Corporate and Enterprise
customers. Installation and configuration of SSG 5 ,SSG 140, SSG 320
,SSG350 ,SSG 550 ,SSG 520, Cisco ASA and checkpoint firewalls.
 Managing highly critical and network effecting Incidents and troubleshooting
the same on a live call through remote sessions.
 Configuring and Troubleshooting VPN issues.
 Intrusion detection and prevention (DI) integrated with Juniper Devices.
 Troubleshooting Site-Site VPNs between Juniper devices, Site-Site VPNs
between Juniper and Cisco ASA and Checkpoint.
Akamai Technologies Ltd. Jan 2016-Present
Designation: Technical Solutions Engineer (Level 2)
Environment: Akamai Product support (Akatec)
Work Profile:
 Clearly communicate with customers via telephone, email, and occasional
face-to-face contact to ensure that you understand the issue and they
understand the resolution
 Work independently with our customers' technical teams on post -sales
technical issues. The investigation of technical issues may involve complex
data analysis from Akamai's distributed network and an in-depth examination
of the interaction between Akamai and the customer's infrastructure
 Work closely with and manage issue-specific cross-functional teams
composed of Engineering, Operations, Sales, Professional Services, and
Account Management representatives
 Design and implement solutions to address a given customer issue after
gathering & understanding customer requirements
 Assume a technical account management role for designated named accounts
or strategic customers by analyzing existing technical issues and proposing
solutions for the customer
 Manage custom support of special high-profile network events
 Develop methods and best practices for delivering outstanding service

3. TECHNICAL SKILLS
Operating System Windows 7/UBUNTU/ Juniper Net screen OS
Programming
Languages
Java Applet, RDBMS, Microprocessor Lab
Tools Citrix, Clarify ,Apropos Agent and ININ Client
Networking Skill Set
 SeniorLevel 2 technical support engineerinJuniper
Technical Assistance Centre.
 HandlingescalationsandPriority 1 caseswith rigid
timelinesandworkingwiththe endcustomerswith
configurationof/troubleshootingontheirJuniper
firewalls.
 Handlingdifferentkindsof customersfromall across
the world.
 Working on expansion/migration projects for
the existing customers which includes studying
the existing network and preparing the inputs for
sites, Planning and implementation and
troubleshooting core ISP/Customers’ network
(managed solutions).
 Direct interaction with customers/third parties
while assisting them in critical system outages,
upgrades to the Network and capacity planning
providing support in a 24X7 availability
environment to companies from across the
globe.
 Proper documentationof each and everychange
made on the customer’sfirewall alongwiththe
properlogsand rationale behindit.
 Helpingcustomersmake designchangesintheir
networksbasedonthe bestpractice
recommendations.
 Network Trouble Shooting and Firewall
Configuration
 Hands on experience in Juniper Firewall
configuration
 Experience in Routing, Policy, Deep Inspection
and Traffic Shaping
 Worked on VPN’s and relative troubleshooting
 Experience in NSRP implementation, BGP
routing ,MPLS routing and Juniper Proprietary
tools
 Detailed Knowledge about Routing and
Network protocols
 Experience in Network Traffic Congestion,
Latency and DSCP marking
 Firewall Security and Administration
 Fortigate firewall knowledge .
 basic knowledge on Bluecoat proxy,
Checkpoint, Cisco ASA and on Cisco Scansafe

4. server.
EDUCATIONAL QUALIFICATION
Qualifications Year Institute / Board Specialization
Bachelor of Technology 2011 University of Calicut Electronics & Communication
High School. 2007 CBSE Science.
10th standard. 2005 CBSE NA
PROFESSIONAL CERTIFICATIONS
Certifications Specialization Member Since
JNCIA Security. 29/01/2014.
CURRICULUM VITA’E JITHIN JOY
PROJECT PROFILE:
Project Title British Telecom (Multi-vendor) (SOC)
Duration 19 March 2015 to 13 March 2015
Operating Systems Windows 7
Tools
Citrix Clarify, NSM(Juniper), Checkpoint
management, User Remedy tool,
IMPSS TACACS
Location
British Telecom , Gurgaon, Haryana,
India
Project Title Juniper Networks (TAC)
Duration 11 November 2012 to 13 March 2015
Operating Systems Windows 7/ Screen OS
Tools
Citrix Clarify, ININ client, WEBUI and
Putty

5. Location
Infosys Technologies limited, Pune
,Maharashtra, India
Achievements
 Served as the IEEE ( Institute of electrical and electronics engineers)
CHAIRMAN of Jyothi Engineering College for the year 2010-2011
 Served as the CHAIRMAN of ECSA (Electronics and Communication
Student Association) for the year 2010
 Conducted a Technical Fest and Technical Seminar called ‘ENIGMA’ serving
as IEEE Chairman of Jyothi Engineering college for the year 2010-2011
 Got Shortlisted for the INDIAN NAVY SSB –Bangalore 2011

6. DECLARATION:
I consider myself familiar with Information Technology Engineering and Network Security Aspects. I am
also confident of my ability to work as well manage a team. I hereby declare that the information furnished
above is true to the best of my knowledge.
Date: July, 2016 JITHIN JOY
Place: Bangalore. ----------------------------------------
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(Signature)