This document is a curriculum vitae for Gagandeep Singh Chopra that provides details about his personal and professional experience. It includes his contact information, education history, professional certifications, work experience in network and IT support roles over the past 2 years and 5 months, skills, and references. His objective is to obtain a responsible position in information security where he can apply his abilities and contribute to organizational goals.

1. Gagandeep Singh Chopra – Curriculum Vitae
CURRENT LOCATION: New Delhi (INDIA)
DATE OF BIRTH: 09-Oct-1992
NATIONALITY: INDIAN
MARITAL STATUS: Single
INDIA ADDRESS: GC-11A, 1st Floor, G block, Hari Nagar, New Delhi 110058
INDIA CONTACT: +91-9958636969
SINGAPORE ADDRESS: 2 Flora Drive Carissa Park condo Tampinies
SINGAPORE CONTACT: 97302655, 93299694
EMAIL ID: gagandeepschopra@gmail.com
LANGUAGE: English, Hindi, Punjabi.
Passport: Details Upon request
Objective: To contribute the organization with best of skills and abilities in achieving organizational goals
and handling multi priorities with a bias for action and a genuine interest in personal and professional
development. To obtain a responsible position as Information Security Engineer where my abilities will
have valuable application in a progressive organization
Experience Summary
2 years 5 Months of Level 2 IT experience (Network & Security) in APAC and supporting Global customers via support
Centers.
Qualification:
ACADEMIC QUALIFICATIONS
Examination Institute/School University/Board Year of
Passing
Percentage/CGPA
B.E (Electronics &
comm. Engg.)
IIITM Gwalior RGPV Bhopal 2014 6.56 CGPA
CBSE(XII) Gwalior Glory High
School, Gwalior
CBSE 2010 62.8
CBSE(X) Gwalior Glory High
School, Gwalior
CBSE 2008 77.4
.

2. B. Professional Certificates:-
Certifications: ID
CCNA Network CSCO12598413
ITIL V3
AREAS OF EXPOSURE
• Extensive knowledge of Network/Support Operations/equipment, Network Routers, Switches, Hubs.
• Skilled up for IP Protocols, Routing Protocols, TCP/IP, OSI Model along complete Support Structure.
understanding of routing protocols like OSPF, BGP,
• Skilled up on Cisco Packet Tracer.
• Experience with card readers
• Experience to provide on-call support.
• Good communication and coordination skills with both internal and external stakeholders.
• Deliver support for Security technologies like Remote Access VPN, SSL VPN and troubleshooting.
• Deliver support for Blackberry Enterprise Issues and troubleshooting.
• Strong communication, collaboration & interpersonal skills with proficiency in grasping new
technical concepts quickly and utilizing them in an effective manner.
• Strong Customer Relationship building capabilities along advance management skills.
• Proficient in troubleshooting networking/support faults and other associated devices.
• Proficient in troubleshooting hardware/network printers, Spoolers other associated devices.
• Knowledge of mapping of network drives and PST's.
• Deliver support for Remote Access VPN, SSL VPN and troubleshooting.
• Deliver support for Blackberry Enterprise Issues and troubleshooting via Blackberry Enterprise
Server (BES).
• Proficient on VM resets via servers for Virtual Machines and knowledge of Citrix Receiver.
• Deliver Support on Internet Connectivity Issues.
EMPLOYERS:-
1) Capgemini INDIA -Dec 2014 to present-Permanent
Position – Senior System Engineer
Provide first-level technical support; assisting users of RBC (Royal Bank Of Canada), Performing high level
troubleshooting and diagnostics for networking problems.
Maintaining and monitoring performance of network, Deliver support for Remote Access VPN, SSL VPN and
Blackberry Enterprise troubleshooting.
• Primary help desk technical assistance and troubleshooting on IT platform.
• Experience of IP addressing, administrating subnets and various routing models.
• Deliver support for Remote Access VPN, SSL VPN and troubleshooting.
• Deliver support for Blackberry Enterprise Issues and troubleshooting via Blackberry Enterprise
Server (BES).
• Deliver extensive support via Re-imaging of computers/machines.
• Knowledge of mapping of network drives and PST's.

3. • Troubleshooting on Microsoft Office including extensive troubleshooting on Microsoft Outlook
Issues.
• Deliver Support on Internet Connectivity Issues.
• Deliver support for VM Resets for virtual machines (Citrix receiver) and WBT's.
• Routing Protocol Configurations.
• Sound knowledge of OSI 7 Layer Model.
• Installation and setup of routers and switches.
• Setting up Serial and Ethernet Interfaces.
• Support for specialized applications of Royal bank of Canada via SQL+.
2) INFO EGDE (INDIA) LTD -June 2014 to Dec 2014 Permanent
Position – Executive Key Accounts Servicing
• Serve as liaison between departments and operating units in the resolution of day-to-day
administrative and operational problems along software operations relating to server file upload
and downloads using network IP keys.
• Support and provide solutions for network failures, making recommendations for possible fixes.
• Exceptional customer service and communication skills. Strong problem solving capabilities using
historical knowledge, logical and systematic approaches.
• Skilled up on Cisco Packet Tracer for setting up project based thinking for router setups.
• Extensive troubleshooting on Microsoft Outlook issues.
• Support on Server file uploads/downloads and operational issues.
CO-CURRICULARS
• Vocational training Intern (Four Week) with Bharat Sanchar Nigam Limited (BSNL) in
Communication & Wireless sector under SDE (CTTC, Gwalior).
• Trainee at E-Biz Technocrats for Basic CCNA Networking including configurations and test
functionality for CISCO networking devices (firewalls, routers, switches, hubs).
• Training program with CETPA INFOTECH PVT LTD.
• Soft Skills Training Program with HP at ITM Universe, Gwalior.
• Training program on Multimedia Technology with Silverlight-Microsoft Multimedia Technology
conducted by HP.
• Trainee at workshop on Robotics (IIT Delhi) sponsored by Robosapiens India.
• Achievement of 1st
position in ‘Presentation skills’ at Soft skills training module conducted by HP.
ACHIEVEMENTS EXTRA-CURRICULAR
• Participation in Inter School sports Hand Ball Competition at Zonal Level held by Central Board of
Secondary Education, New Delhi at Kota, Rajasthan.
• Team Lead appreciation in March Past competition by NCC at LNIPE Gwalior.
• Achieved 1st position in Treasure Hunt Competition held by Gwalior Glory High School, Gwalior.

4. • Achieved 1st position in Treasure Hunt competition held by SAGACITAS Fest at ITM Universe.
RESPONSIBILITIES, INTRESTS AND HOBBIES
• Lead Coordinator at TRAINING AND PLACEMENT CELL.
• Represented School as a Sports Captain.
• Represented School as a House Captain.
• Participating in every sport specifically cricket and badminton.
• Reading.
INTERNSHIP
• Bharat Sanchar Nigam Limited (A Govt. of India Enterprise)
Name of the Course: VOCATIONAL TRAINING
Commencing Date: 17-06-13
Completion Date: 12-07-13
REFERENCE
Nitin Sood
Regional Technical Account Manager (Websense IT Security)
Singapore
Date Gagandeep Singh Chopra
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