I look forward to a dynamic career in an organization, which creates a benchmark in best practice & quality in the industry to which it belongs.

1. NIKHIL SHARMA
A-313 Sector 19
Noida-201301
Mb.no:- +91-7838333570
E-mail: niknikey@gmail.com
Objective
I look forward to a dynamic career in an organization, which creates a benchmark in best
practice & quality in the industry to which it belongs. The career should afford me an
opportunity to refine capabilities and tap my versatility to the hilt, which proves to be
beneficial in the growth of the organization as whole.
• 2+ years of experience in C-Zentrix Dialer Technical Support and Maintenance
Engineer.
• Installation of Linux Operating system on different client servers with application
installed.
• Providing Backup and Restoration Strategy
• Troubleshoot various problems with LIVE production Linux servers & fixing day to
day issues.
• Installing, Configuring and Maintaining NFS, FTP, YUM, SAMBA, NTP, APACHE
(HTTP) servers.
• RAID Configuration on different RAID levels.
• Logical volume Management (LVM).
• Managing Firewalls/IP tables on server.
• Writing Bash Shell Scripting to automate jobs.
• Running Cron jobs to automate daily tasks.
• Managing Disk problems (Mounting issues and space issues).
• Monitoring of the server hardware, Software & database, system logs, http logs,
Mysql logs, messages and other system logs to troubleshoot the system issues.
• Creating reports/fixing reports related issues with the help of SQL queries.
• Provides outstanding technical support to customers and partners via the web, email
and phone.
• Working on ticketing system to manage daily tickets for the issues.
• On-site support as per the client requirement.
• Providing training to the client’s on the product & the technology.
Professional Summary

2. Experience & Recognition
1) Towards Vision Technology Pvt Ltd. (TVT) AUG 2012 - Present
Designation: - Sr Technical Engineer
Responsibilities:
• Installation of Linux server & configuring C-Zentrix application and various
services.
• Managing the Live server’s remotely/on-site for all aspects of hardware &
software related issues.
• Design Architecture for servers, routing, campaigns, Asterisk services etc.
• Configuring various VOIP gateways (Patton Smart Node VoIP Gateway,
Vega Voice Gateway, Grandstream Voice Gateway, Audio Codes Voice
Gateway, Sangoma and Digium Card, Soft Phones, IP Phones) for calling
purposes.
• Implementation of data and voice network to use Call contact Centre for
International/Domestic BPOs.
• Managing data backups through scripts and predefined procedures.
• Providing and configure FTP-Client and Samba Access to limited users.
• Writing Scripts of IVR (Instant Voice Response).
• Performed Monitoring modifications on existing SNMP.
Handling Live Projects Individually:-
• Cluster Setup of 1400 seats at Augment (Noida).
• Cluster Setup of 500 seats at Snap Deal (Noida).
• 2 Box Setup of 300 seats at CCC (Saudi-Arab).
• SS7 Setup of 1000 seats at Tech Mahindra (Nigeria).
• ILS (Individual Learning Solution) at NIIT LTD (Gurgaon).
• SLS (Students Learning Solution) at NIIT Technologies (Gurgaon).
• TRPS (Tax return Prepare Helpline) Govt. Process (Gurgaon).
• NIIT University (Online Helpline) at NIIT LTD (Gurgaon).
• Uniqua (Genpact Process for recruitment) at NIIT LTD (Gurgaon).
• Single Box Setup at Delivery (Gurgaon).
Recognition at work:
• Recommend for Nigeria, within a year as Sr Technical Support Engineer for
SS7 5 boxes Architecture Setup.
• Recognition for taking initiatives and working on escalated issues itself.
• Recognition from Clients for display of technical proficiency coupled with
excellent communication skills while communicating with IT team or clients.
• Recognition from ILS and SLS process manager for adhesive training.

3. Technical skills
Operating System Windows - XP, 7, 8, Linux – Red hat 6, Centos 6.2, Fedora10,
Mint and Ubuntu.
Programming Languages Familiar with C&C++, Data Structures and algorithms, OOPS.
Scripting Languages HTML,XML,CSS,perl
Database Preliminary knowledge of Mysql 5.0.67
Other Skills Asterisk-1.2, 11 SIP, ISDN, VoIP, IVR’s, Networking
VOIP Gateways Audio Codes, IP Phones, Soft Phones, Patton Gateways,
Digium/Sangoma PRI & FXO Gateway.
Support tools Putty, WinScp, Team viewer, Showmypc, Ammy, VPN Clients,
WebX.
Hardware Knowledge of hardware content of a computer system
Internet Ethical Hacking and knows Googling.
Professional/Academic Qualifications
B.Tech- Computer Science & Engineering 2012 69.9%
Gautam Buddh Technical University (Formerly UPTU), Lucknow, UP.
Marathwada Institute of Technology, Bulandshahr
Polytechnic- Computer Science & Engineering 2008 65 %
Punjab State Board of Technical and Industrial Training Board, Chandigarh
Rayat Polytechnic, Ropar
PROFESSIONAL TRAINING & CERTIFICATION PROGRAMME
• Red Hat Certified Engineer (RHCE) Certification Id (140-235-979)
• Red Hat Certified System Administrator (RHCSA).
• Certification in “INTERNET SECURITY & ETHICAL HACKING” from Kyrion
Technologies.
PERSONAL DOSSIER
Languages: - English, Hindi & Punjabi
Date of Birth: - 10th OCT 1989
Hobbies: - Swimming, Gym, Playing
Volleyball, Cricket and Dancing.
Permanent Address: - V.P.O-Depur, Tehsil-Mukerian,
District-Hoshiarpur
Punjab-144222
Certification ID: - 140-235-979
I hereby certify that above mentioned information is correct to the best of my knowledge.

4. (Nikhil Sharma)