The document summarizes Mississippi Interactive's work with the Mississippi Department of Public Safety and other state agencies. It discusses the launch of a successful mobile Driver's Practice Test app by MSI in partnership with DPS that has been downloaded over 4,700 times. It also mentions MSI's focus on expanding Mississippi's mobile presence and developing additional mobile apps for state agencies.
This document summarizes Kentucky Interactive's work in 2014 to make Kentucky government services mobile-friendly and accessible online. Some key points:
- Kentucky Interactive launched over 275 mobile-friendly websites and applications using responsive design since 2012. This ensures consistent experience across devices.
- In 2014, they processed over $2.5 billion in payments for 117 government agencies and developed 133 new eGovernment projects, most at no cost to the agencies.
- They have helped more agencies offer services like business registration, license renewal, and bill payment online through the Kentucky.gov portal. This increases access and convenience for citizens.
The City of Detroit's Mayor's Office applied to Code for America to address issues related to blight and vacant properties. Through meetings with over 200 city staff and community leaders, the team gathered information to focus on increasing access to information and community group capacity. They developed the LocalData platform to help community groups collect and visualize neighborhood data, and the TextMyBus service to provide real-time bus arrival information via text. Both projects aimed to support existing community efforts and improve connections between groups and the city government.
BlackBerry Helps Connect The City of WaterlooBlackBerry
The City of Waterloo has developed a long-term relationship with BlackBerry, and recently migrated to BlackBerry Enterprise Service 10 (BES10) and BlackBerry 10 smartphones for its workforce. 183 employees were issued BlackBerry 10 devices, and BES10 has been deployed throughout the organization. City employees at every level, from “planners to bylaw personnel to firefighters” all use BES10 to communicate quickly and securely.
Towards “Deep” Personalisation of E-Government ServicesAdegboyega Ojo
Abstract:
Next Generation Electronic Public Service Infrastructure are expected to provide highly personalized, context-aware services to citizens and businesses; exploit feedback and comments about public services on social web for continuous service improvement and enable the participation of citizens in the re-design of existing services or design of new value-added services of interest.
In the area of service personalization there are at least two major active streams of research. The first stream of work which is carried out by the Computing and Informatics community attempts to transfer ideas on personalization and recommender systems from domains such as e-commerce and e-learning to the public sector domain. These efforts have delivered some results on self-adaptive government websites, personalized citizen searches and dialogues, and co-design of e-government services. The second stream of work involving personalization of public services is carried out within the Public Administration (PA) practice and research community. The goal of the PA community in the Personalisation Agenda is to tailor public services to individual beneficiary needs as much as possible. This is done through a number of related approaches including connected government, participatory public service development, and provision of people–centred services. Interestingly, there is yet to be any significant interactions among these two closely related research communities.
In this talk, I shall argue that developing a viable personalization program for e-government services is contingent on its careful alignment and co-evolution with supporting PA personalization efforts. This viable personalization program, which I call “Deep Personalization” entails delivering personalised e-government services over Flexible and Adaptive Public Services. Consequently, I will further argue that while the development of effective citizen models and acquisition of functional and behavioural data from citizens are critical for delivering personalized citizen e-services, the fundamental challenge is in ensuring that the underlying public service is sufficiently flexible and adaptive.
An October 2010 white paper that outlines the benefits of a self-funded digital government approach -- including greater efficiencies, additional cost savings, and higher constituent satisfaction with state government.
IJCER (www.ijceronline.com) International Journal of computational Engineeri...ijceronline
This document discusses a web service management system (WSMS) called WebSenior that aims to provide e-government services to senior citizens. It focuses on key components like service composition, optimization, and privacy preservation. Service composition automatically selects and integrates individual web services. Service optimization selects services and composite services to generate execution plans based on quality of service models. The paper also discusses related work and proposes that WebSenior provides an integrated framework for seamless cooperation between government agencies to deliver customized senior citizen services. It analyzes the components of WebSenior and how they contribute to providing dynamic, optimized, and private services for citizens.
The Vision & Value of a Connected_GovernmentAllCloud
With the right partner, government organizations can take advantage of everything the digital world has to offer –
technology to connect people to government in innovative new ways – improving the delivery of services while building a
more intimate connection with citizens.
For 14 years, Salesforce has been a driver for enterprise cloud computing. Salesforce has mapped out the strategy and
guided many government partners through this terrain already. Now, let us guide you.
Go to citizen.agency for more real world case studies of innovation in action: https://www.citizen.agency/
Social media and networking are driving changes in financial services. Customers are increasingly using social media and expect tailored online banking services available anywhere. This has led to the rise of social lending platforms that operate outside traditional banks. While this poses risks and challenges to banks, there are also opportunities to partner with social lending platforms to offer new services or provide payment processing and risk management. Banks will need to differentiate their offerings and rebuild customer trust to remain competitive as networking continues to change customer expectations and behaviors.
This document summarizes Kentucky Interactive's work in 2014 to make Kentucky government services mobile-friendly and accessible online. Some key points:
- Kentucky Interactive launched over 275 mobile-friendly websites and applications using responsive design since 2012. This ensures consistent experience across devices.
- In 2014, they processed over $2.5 billion in payments for 117 government agencies and developed 133 new eGovernment projects, most at no cost to the agencies.
- They have helped more agencies offer services like business registration, license renewal, and bill payment online through the Kentucky.gov portal. This increases access and convenience for citizens.
The City of Detroit's Mayor's Office applied to Code for America to address issues related to blight and vacant properties. Through meetings with over 200 city staff and community leaders, the team gathered information to focus on increasing access to information and community group capacity. They developed the LocalData platform to help community groups collect and visualize neighborhood data, and the TextMyBus service to provide real-time bus arrival information via text. Both projects aimed to support existing community efforts and improve connections between groups and the city government.
BlackBerry Helps Connect The City of WaterlooBlackBerry
The City of Waterloo has developed a long-term relationship with BlackBerry, and recently migrated to BlackBerry Enterprise Service 10 (BES10) and BlackBerry 10 smartphones for its workforce. 183 employees were issued BlackBerry 10 devices, and BES10 has been deployed throughout the organization. City employees at every level, from “planners to bylaw personnel to firefighters” all use BES10 to communicate quickly and securely.
Towards “Deep” Personalisation of E-Government ServicesAdegboyega Ojo
Abstract:
Next Generation Electronic Public Service Infrastructure are expected to provide highly personalized, context-aware services to citizens and businesses; exploit feedback and comments about public services on social web for continuous service improvement and enable the participation of citizens in the re-design of existing services or design of new value-added services of interest.
In the area of service personalization there are at least two major active streams of research. The first stream of work which is carried out by the Computing and Informatics community attempts to transfer ideas on personalization and recommender systems from domains such as e-commerce and e-learning to the public sector domain. These efforts have delivered some results on self-adaptive government websites, personalized citizen searches and dialogues, and co-design of e-government services. The second stream of work involving personalization of public services is carried out within the Public Administration (PA) practice and research community. The goal of the PA community in the Personalisation Agenda is to tailor public services to individual beneficiary needs as much as possible. This is done through a number of related approaches including connected government, participatory public service development, and provision of people–centred services. Interestingly, there is yet to be any significant interactions among these two closely related research communities.
In this talk, I shall argue that developing a viable personalization program for e-government services is contingent on its careful alignment and co-evolution with supporting PA personalization efforts. This viable personalization program, which I call “Deep Personalization” entails delivering personalised e-government services over Flexible and Adaptive Public Services. Consequently, I will further argue that while the development of effective citizen models and acquisition of functional and behavioural data from citizens are critical for delivering personalized citizen e-services, the fundamental challenge is in ensuring that the underlying public service is sufficiently flexible and adaptive.
An October 2010 white paper that outlines the benefits of a self-funded digital government approach -- including greater efficiencies, additional cost savings, and higher constituent satisfaction with state government.
IJCER (www.ijceronline.com) International Journal of computational Engineeri...ijceronline
This document discusses a web service management system (WSMS) called WebSenior that aims to provide e-government services to senior citizens. It focuses on key components like service composition, optimization, and privacy preservation. Service composition automatically selects and integrates individual web services. Service optimization selects services and composite services to generate execution plans based on quality of service models. The paper also discusses related work and proposes that WebSenior provides an integrated framework for seamless cooperation between government agencies to deliver customized senior citizen services. It analyzes the components of WebSenior and how they contribute to providing dynamic, optimized, and private services for citizens.
The Vision & Value of a Connected_GovernmentAllCloud
With the right partner, government organizations can take advantage of everything the digital world has to offer –
technology to connect people to government in innovative new ways – improving the delivery of services while building a
more intimate connection with citizens.
For 14 years, Salesforce has been a driver for enterprise cloud computing. Salesforce has mapped out the strategy and
guided many government partners through this terrain already. Now, let us guide you.
Go to citizen.agency for more real world case studies of innovation in action: https://www.citizen.agency/
Social media and networking are driving changes in financial services. Customers are increasingly using social media and expect tailored online banking services available anywhere. This has led to the rise of social lending platforms that operate outside traditional banks. While this poses risks and challenges to banks, there are also opportunities to partner with social lending platforms to offer new services or provide payment processing and risk management. Banks will need to differentiate their offerings and rebuild customer trust to remain competitive as networking continues to change customer expectations and behaviors.
Exploring digital consumer behaviours in Kenya to provide new insights on how people engage with digital financial services
Download the full slide deck here: https://www.financedigitalafrica.org/research/2019/03/dfs-use-among-digital-kenyans/
social media and networking drive changes in financial servicesBoni
Banking and insurance companies are facing changes driven by social media and an increasingly participatory online environment. Customers expect banking services that allow full interaction and customization. Social lending websites now facilitate peer-to-peer lending outside the traditional banking system. While these developments present opportunities, banks also face challenges in adapting to changing customer expectations and behaviors.
Government agencies are increasingly using multiple digital channels like websites, email, social media, and text messaging to communicate with citizens. However, integrating these various channels effectively remains a challenge. An integrated platform like GovDelivery allows government to automatically send alerts about updated information across websites, YouTube, Twitter, blogs and more. This helps agencies like the Driving Standards Agency better engage citizens and increase awareness of important updates.
This article provides an overview of current international e-Government practices and the role of the national identity management infrastructure program in the United Arab Emirates (UAE) in supporting e-Government development. It describes the benefits of e-Government that various governments worldwide have identified, sheds light on some recent surveys on the delivery of e-Government by some countries, highlights some examples and puts the position of the United Arab Emirates into context. It then discusses the program's use of Identity Management in the strategic initiatives, explains their purpose in the facilitation of e-Government within the United Arab Emirates and describes a general roadmap for implementation.
Why Broadband Matters: A Look at its Impact and Application for CitiesEd Dodds
By Julia Pulidindi May 2013 1301 Pennsylvania Ave., NW, Washington, DC 20004-1763 | 202-626-3000 | Fax: 202-626-3043 | www.nlc.org National League of Cities
Trends in e-government reflect trends in society but also help shape public services and governance. What really is happening now and how will this continue up to 2020? Why we should be both excited yet cautious.
(public) Smart Cities How the Internet is Changing the Way Local Governments...Sharie Blanton
1. The document discusses how internet technologies are changing citizen engagement with local government. Open data initiatives and internet of things technologies provide new opportunities for citizens to access information and provide feedback that can improve services.
2. Citizen hacktivists are now analyzing open government data to develop policy recommendations and identify budgeting priorities. Technologies like smart parking and gunshot detection sensors provide data that can help governments optimize services.
3. Greater connectivity through internet of things devices and open data platforms can allow governments to be more proactive in addressing issues. However, challenges remain in fully engaging groups without internet access or language barriers.
Presentazione di Antonio Cordella al seminario "E-Government: Teorie e Pratiche nei Paesi Maturi e in via di Sviluppo"
www.thinkinnovation.org
www.forumpa.it
Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact.
This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens.
This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.
This document discusses how analyzing large amounts of data from mobile phone usage can provide insights to help address challenges in international development. Specifically, patterns in mobile money transactions, call records, social media posts and other digital activities can help governments and organizations better understand public needs, predict crises, and target services. However, privacy concerns and lack of data sharing incentives currently limit these benefits. The document outlines opportunities and obstacles to establishing a "data commons" where information is openly and responsibly shared between public, private and nonprofit sectors for social good.
The GCC e-Participation & e-Governance Forum will examine the regional developments in how GCC Governments are making the transition of their key services to online digital platforms and increasingly engaging citizens in online conversations and allowing them to be involved in decision-making. It will also examine the latest trends in delivering e-services to a more connected, mobile, internet savvy and demanding public, who have increasing expectations from government to be provided with services that are both highly convenient and of the topmost quality.
Smart Cities - Smart(er) cities with geolocative technologiesSmart Cities Project
This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information.
This edition of the document covers personalization, rise of data journalism, and near field communication (NFC). On personalization, it discusses how consumers now expect customization across industries and media. It also covers challenges in personalizing for multi-identity consumers. On data journalism, it discusses how data now sits at the core of journalistic work and how data is being democratized. On NFC, it discusses the technology's role in mobile payments and reasons for delays in widespread adoption, including issues around standards, business models, and security concerns.
Technology Forecast 2013: What State and Local Government Technology Programs Can Expect - by Doug Robinson, Executive Director, National Association of State Chief Information Officers (NASCIO) - Presented by Public Technology Institute, Dec. 19, 2012
MSI partnered with the Mississippi Department of Finance and Administration (DFA) to expand government transparency. They redeveloped the State Transparency Website (transparency.mississippi.gov) which features regularly updated budget, expenditure, and workforce data for agencies. Citizens can search this data to view the financial activities of government. MSI also helped launch the Public Meeting Notices website and Online Contract and Procurement Search to further transparency. These initiatives allow citizens and businesses to more easily view and engage with state government activities and opportunities.
The document summarizes the state of IT in Massachusetts government and outlines MassIT's priorities and initiatives to improve digital services. MassIT aims to drive digital transformation across state agencies and support local governments. It discusses findings from an IT review that found low citizen satisfaction with digital services and immature security practices. MassIT plans to invest in core infrastructure, partner with local governments, and facilitate regional collaboration on IT projects and shared services.
The document discusses how Salesforce can help cities become connected through its government platform. It explains that as more people live in cities, challenges are growing for local governments to provide modern digital services with shrinking budgets. Salesforce's platform allows cities to connect citizens, data, departments and services through the cloud. This creates efficiencies, transparency and stronger community engagement to meet rising citizen expectations.
ServiceOne-Integrated Service Delivery a paradigm shiftJury Konga
The document discusses the need for integrated service delivery and a paradigm shift in how government services are provided. It outlines Service New Brunswick's efforts to offer integrated, user-centered services across multiple channels. It argues that truly integrated service requires moving beyond individual agencies and technologies to a holistic, collaborative approach that includes users in design and breaks down silos between levels of government. Achieving this vision will require calculated risks, open data sharing, and engaging partners across government, the private sector, non-profits and academia.
Future of Citizen Engagement & Asset Management with CitySourced and Cityworksandrewkkirk
Mobile Platform as a Service for Citizens can provide a turnkey solution to extend access to a city's work reporting system through a mobile app. It allows citizens to quickly submit service requests that are routed directly to the cityworks system. The solution costs $3,600 for 3 years and requires no software installation or IT support. It offers benefits like reducing costs from fewer calls and emails being handled and improving citizen engagement through a more streamlined mobile experience.
Exploring digital consumer behaviours in Kenya to provide new insights on how people engage with digital financial services
Download the full slide deck here: https://www.financedigitalafrica.org/research/2019/03/dfs-use-among-digital-kenyans/
social media and networking drive changes in financial servicesBoni
Banking and insurance companies are facing changes driven by social media and an increasingly participatory online environment. Customers expect banking services that allow full interaction and customization. Social lending websites now facilitate peer-to-peer lending outside the traditional banking system. While these developments present opportunities, banks also face challenges in adapting to changing customer expectations and behaviors.
Government agencies are increasingly using multiple digital channels like websites, email, social media, and text messaging to communicate with citizens. However, integrating these various channels effectively remains a challenge. An integrated platform like GovDelivery allows government to automatically send alerts about updated information across websites, YouTube, Twitter, blogs and more. This helps agencies like the Driving Standards Agency better engage citizens and increase awareness of important updates.
This article provides an overview of current international e-Government practices and the role of the national identity management infrastructure program in the United Arab Emirates (UAE) in supporting e-Government development. It describes the benefits of e-Government that various governments worldwide have identified, sheds light on some recent surveys on the delivery of e-Government by some countries, highlights some examples and puts the position of the United Arab Emirates into context. It then discusses the program's use of Identity Management in the strategic initiatives, explains their purpose in the facilitation of e-Government within the United Arab Emirates and describes a general roadmap for implementation.
Why Broadband Matters: A Look at its Impact and Application for CitiesEd Dodds
By Julia Pulidindi May 2013 1301 Pennsylvania Ave., NW, Washington, DC 20004-1763 | 202-626-3000 | Fax: 202-626-3043 | www.nlc.org National League of Cities
Trends in e-government reflect trends in society but also help shape public services and governance. What really is happening now and how will this continue up to 2020? Why we should be both excited yet cautious.
(public) Smart Cities How the Internet is Changing the Way Local Governments...Sharie Blanton
1. The document discusses how internet technologies are changing citizen engagement with local government. Open data initiatives and internet of things technologies provide new opportunities for citizens to access information and provide feedback that can improve services.
2. Citizen hacktivists are now analyzing open government data to develop policy recommendations and identify budgeting priorities. Technologies like smart parking and gunshot detection sensors provide data that can help governments optimize services.
3. Greater connectivity through internet of things devices and open data platforms can allow governments to be more proactive in addressing issues. However, challenges remain in fully engaging groups without internet access or language barriers.
Presentazione di Antonio Cordella al seminario "E-Government: Teorie e Pratiche nei Paesi Maturi e in via di Sviluppo"
www.thinkinnovation.org
www.forumpa.it
Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact.
This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens.
This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.
This document discusses how analyzing large amounts of data from mobile phone usage can provide insights to help address challenges in international development. Specifically, patterns in mobile money transactions, call records, social media posts and other digital activities can help governments and organizations better understand public needs, predict crises, and target services. However, privacy concerns and lack of data sharing incentives currently limit these benefits. The document outlines opportunities and obstacles to establishing a "data commons" where information is openly and responsibly shared between public, private and nonprofit sectors for social good.
The GCC e-Participation & e-Governance Forum will examine the regional developments in how GCC Governments are making the transition of their key services to online digital platforms and increasingly engaging citizens in online conversations and allowing them to be involved in decision-making. It will also examine the latest trends in delivering e-services to a more connected, mobile, internet savvy and demanding public, who have increasing expectations from government to be provided with services that are both highly convenient and of the topmost quality.
Smart Cities - Smart(er) cities with geolocative technologiesSmart Cities Project
This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information.
This edition of the document covers personalization, rise of data journalism, and near field communication (NFC). On personalization, it discusses how consumers now expect customization across industries and media. It also covers challenges in personalizing for multi-identity consumers. On data journalism, it discusses how data now sits at the core of journalistic work and how data is being democratized. On NFC, it discusses the technology's role in mobile payments and reasons for delays in widespread adoption, including issues around standards, business models, and security concerns.
Technology Forecast 2013: What State and Local Government Technology Programs Can Expect - by Doug Robinson, Executive Director, National Association of State Chief Information Officers (NASCIO) - Presented by Public Technology Institute, Dec. 19, 2012
MSI partnered with the Mississippi Department of Finance and Administration (DFA) to expand government transparency. They redeveloped the State Transparency Website (transparency.mississippi.gov) which features regularly updated budget, expenditure, and workforce data for agencies. Citizens can search this data to view the financial activities of government. MSI also helped launch the Public Meeting Notices website and Online Contract and Procurement Search to further transparency. These initiatives allow citizens and businesses to more easily view and engage with state government activities and opportunities.
The document summarizes the state of IT in Massachusetts government and outlines MassIT's priorities and initiatives to improve digital services. MassIT aims to drive digital transformation across state agencies and support local governments. It discusses findings from an IT review that found low citizen satisfaction with digital services and immature security practices. MassIT plans to invest in core infrastructure, partner with local governments, and facilitate regional collaboration on IT projects and shared services.
The document discusses how Salesforce can help cities become connected through its government platform. It explains that as more people live in cities, challenges are growing for local governments to provide modern digital services with shrinking budgets. Salesforce's platform allows cities to connect citizens, data, departments and services through the cloud. This creates efficiencies, transparency and stronger community engagement to meet rising citizen expectations.
ServiceOne-Integrated Service Delivery a paradigm shiftJury Konga
The document discusses the need for integrated service delivery and a paradigm shift in how government services are provided. It outlines Service New Brunswick's efforts to offer integrated, user-centered services across multiple channels. It argues that truly integrated service requires moving beyond individual agencies and technologies to a holistic, collaborative approach that includes users in design and breaks down silos between levels of government. Achieving this vision will require calculated risks, open data sharing, and engaging partners across government, the private sector, non-profits and academia.
Future of Citizen Engagement & Asset Management with CitySourced and Cityworksandrewkkirk
Mobile Platform as a Service for Citizens can provide a turnkey solution to extend access to a city's work reporting system through a mobile app. It allows citizens to quickly submit service requests that are routed directly to the cityworks system. The solution costs $3,600 for 3 years and requires no software installation or IT support. It offers benefits like reducing costs from fewer calls and emails being handled and improving citizen engagement through a more streamlined mobile experience.
Redland City Council in Australia leveraged its existing Microsoft Citizen Services Platform to develop a graffiti management application. The application allows citizens and council workers to report graffiti using smartphones, photos, and maps. It provides automated updates on graffiti removal. This has improved community engagement and simplified processes for managing graffiti reports and removal. The application was developed quickly using the Citizen Services Platform at low cost, demonstrating the benefits of the platform for developing additional citizen-focused applications.
The document summarizes initiatives and projects from Tennessee in 2012. Key points:
- NIC partnered with state agencies to roll out new services like TDOT's SmartWay mobile apps and a handgun permit system. Usage of existing online services also grew.
- The Department of Safety & Homeland Security launched iPad kiosks (ASSETS project) at driver's license centers, reducing wait times by over 40% and avoiding over 8,000 staff hours annually.
- NIC adopted agile development practices for projects, using frequent feedback to focus on delivering business value, as with a new app for managing school bus driver training and certification.
The Michigan Department of Human Services launched the MI Bridges online application system in 2009 to allow citizens to easily access assistance programs like Food Assistance and LIHEAP during high unemployment rates. Over 500,000 applications have been submitted online. The system was expanded in 2011 to include additional assistance programs. It was designed using a three-tier architecture and leveraged technologies like data caching and connection pooling to handle a projected tripling of traffic. Surveys found 90% of clients preferred the online application to paper. It provided independence and dignity by allowing anyone with internet access to apply without taking time off work.
The Digital India programme is a flagship programme of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy.
The Super App presentation for NEOM outlines a comprehensive strategy for the development of a groundbreaking digital platform that integrates essential services and functions. It showcases how the Super App will revolutionize the daily lives of NEOM residents, providing a seamless, all-in-one solution that caters to their diverse needs and enhances their overall experience within the city
Why GPMS?
GPMS is a Cloud Computing solution that is set to become an integral part of modern life in this Information age. GPMS is the foundation on which Knowledge is pooled, to imbibe Professionalism, and improve Efficiencies so that Excellence becomes the norm. GPMS facilitates better health, Good Governance and Commerce to thrive. With improved Communication and Collaboration, Entertainment and societal Interactions flourish, to improve the quality of life.
Cloud Computing is a growing public resource that leverages responsible sharing and access rights to deliver a robust decision support system in time all the time, in any situation. GPMS is built on robust principles of Open source, and Transparency, Empowerment and Stakeholder involvement, Accountability and Mutual cooperation.
While Individual Privacy and Security are underlying themes on which GPMS is built, responsible sharing between stakeholders on the same platform is facilitated by the creator of any on line content. Public funded data however remains in the Public domain in the true spirit of Right to Information and public Interest.
Users of the GPMS Cloud Computing environment have the ability to shape policies and decisions in their areas of interest in a truly democratic decision making process. Increasing participation and building trusted relationship is the key to maximising the benefits that an individual user, a Project Team, or an enterprise can derive from using GPMS. www.vigeyegpms.in/bbmp
The article summarizes the activities and goals of the Asia Pacific Board (APB) of the IEEE Communications Society. It discusses the structure and committees of the APB, including the Membership Development Committee, Chapters Coordination Committee, Technical Affairs Committee, Information Services Committee, and Meetings and Conferences Committee. It outlines the objectives and plans of each committee, such as organizing events, distributing information, coordinating chapters, and selecting award winners. The overall aim of the APB and its committees is to support and promote the IEEE Communications Society within the Asia Pacific region.
Global communications newsletter september 2010Arief Gunawan
The article summarizes the activities and goals of the Asia Pacific Board (APB) of the IEEE Communications Society. It discusses the structure and committees of the APB, including the Membership Development Committee, Chapters Coordination Committee, Technical Affairs Committee, Information Services Committee, and Meetings and Conferences Committee. It outlines the objectives and plans of each committee, such as organizing events, distributing information, and coordinating activities in the Asia Pacific region. It also describes the APB Young Researcher Award program.
The document provides an overview of the successes of the first year of the eGovernment partnership between the Wisconsin Interactive Network (WIN) and the state of Wisconsin. Some key accomplishments include launching 21 services, including 5 mobile apps, 9 participating agencies, and handling over 29,000 customer support requests. Looking ahead, WIN plans to launch more services and mobile apps in 2015 and revamp some agency websites.
The document also summarizes some specific services launched in the first year, including an online and phone deer harvest registration system for the Department of Natural Resources that has registered over 10,000 deer, and two mobile apps related to fishing/wildlife and state parks that have been downloaded over 100,000 times total. It also discusses
Richard Baird, Vice President of IBM, presented on capabilities for digital transformation in government. He discussed systems of engagement that focus on citizen services through mobile apps, web apps, and social/location data. These systems need to be connected to systems of record for full transaction capabilities. IBM's systems of interaction portfolio bridges different systems and technologies like cloud, mobile, analytics and IoT. Case studies showed how systems of interaction improved emergency response times and patient care. The presentation promoted an integrated approach using IBM technologies to deliver digital government services.
The Macon Code for America team sought to increase transparency, civic engagement, and use of technology in Macon, Georgia. They identified opportunities like transportation, code enforcement, and business licensing. Projects included an interactive transit map, a SPLOST budget website, an app to report issues via text, and a map of property compliance. The team engaged with residents through meetings, presentations, and skill-sharing events to understand community needs and showcase their work.
This document is the winter 2015 issue of a Socitm publication. It includes the following articles:
1) An article previewing Socitm's upcoming Spring Conference, focusing on a debate around how far councils can share IT networks, applications, and systems before losing local autonomy.
2) A letter from Socitm President Nick Roberts reflecting on the past year and looking ahead to initiatives in 2015, including a Socitm Technology Board and an open systems alliance.
3) A news section covering various topics, including an update from Nick Roberts on a member survey and board strategy review conducted in late 2014.
NIC Inc., Tennessee Division, 2015 Annual ReportNIC Inc | EGOV
The document summarizes the 15-year partnership between NIC and the state of Tennessee to develop and manage online government services on TN.gov. It discusses how over 15 million transactions and $6 billion are processed annually through TN.gov applications. It also highlights new services launched, awards received, and increasing mobile traffic to the site.
This document summarizes innovations in Utah's online government services. It discusses new exam software that allows agencies to create customizable online exams. It also discusses how mobile access is increasingly important as over 90% of Americans now have smartphones. The document also advises not to rush security breach notifications and to thoroughly investigate before sharing information to avoid providing inaccurate details. It highlights how Utah's online services have saved $46 million over five years through lower costs compared to offline services.
Vermont Information Consortium 2014 ReportNIC Inc | EGOV
This document provides an overview of the Vermont portal's achievements over its first seven years and introduces some upcoming services. It discusses the launch of the electronic Current Use application (eCUSE) which allows landowners to apply for the Current Use Tax program online. It also summarizes an article about not rushing security breach notifications and following an incident response plan. Finally, it announces a new flexible template for the Content Management System that was designed to meet Vermont's needs and allow agencies to communicate more effectively with citizens.
The document discusses SC.gov being selected to continue as South Carolina's eGovernment provider through 2021. It highlights the growth of Palmetto Pay for online payments processing and new features like encrypted card swipes. It also summarizes the online consumer complaint system developed with the Department of Consumer Affairs that won an award and how the Department of Natural Resources implemented a new online licensing system.
Pre-Employment Screening Program 2014 ReportNIC Inc | EGOV
The PSP annual report summarizes the program's accomplishments in 2014. Key points include:
1) The PSP customer service team was awarded for excellent service metrics like answering calls within 30 seconds and responding to emails the same day.
2) Over 97% of audited companies could provide driver consent forms as required. Education efforts helped improve compliance for companies that initially failed audits.
3) Enhancements to reflect FMCSA's new adjudicated citation policy were successfully implemented, and an education campaign prepared users for the changes.
The document provides an overview of Hawaii Information Consortium's (HIC) activities and accomplishments in 2014. Key points include:
- HIC partnered with over 95% of Hawaii government agencies to provide online services to citizens at no cost to the state.
- In 2014, HIC launched 11 new services, upgraded 17 existing services, launched 4 websites and 1 mobile app. They also processed over $1.6 billion in payments.
- HIC provided over 23,000 hours of labor to partners at no cost, saving the state over $5 million in costs. Further engagement could save $10-15 million more.
Colorado Interactive was awarded a new five-year contract with two additional two-year renewals to continue providing services to Colorado through 2023. The contract includes improved service levels and commitments to world-class service. Colorado Interactive has enhanced its infrastructure, training, and project management to improve services. In 2014, over 3 million transactions were processed and nearly $1 billion was collected and distributed to government agencies across Colorado.
NIC 2013 Annual Report: It's All About Access -- Anatomy of Modern GovernmentNIC Inc | EGOV
The document discusses NIC Inc., a company that builds online government services to improve access to government. It summarizes that NIC has been applying technology to connect citizens directly to government for over 20 years, making the process more accessible, responsive, understandable and simple. It details NIC's focus on innovation, partnerships with governments, and commitment to communities as key to its success and mission of enhancing access to government through technology.
1) The document discusses a survey of 200 Federal managers about how budget cuts are impacting their agencies. 62% have personally experienced tighter budgets and 73% believe budgets will be even lower in 2015.
2) Respondents say budget cuts are having a devastating (12%) or significant (58%) impact on their agency's ability to perform its mission.
3) The document finds that about 1 in 5 Federal employees can be considered "innovators" who are more open to alternative approaches like new funding methods or outsourcing to address budget cuts. Innovators believe up to 25% of their agency's budget could come from new sources.
NIC 2012 Annual Report: We Build on InnovationNIC Inc | EGOV
NIC had a very successful year in 2012, with record revenues and earnings. The company continued its strategy of innovation, focusing on mobile technologies and expanding its portfolio of government services. It also grew its business through new partnerships, contract renewals, and sole-source agreements. A key study found that NIC's self-funded eGovernment model has helped states avoid millions in costs.
The document provides an executive summary and overview of projects completed in 2012 by Arizona Interactive for the state of Arizona. Some key accomplishments include launching the first successful online hunt draw application for the Arizona Game and Fish Department, redesigning the state's official website AZ.gov in Drupal, and establishing a secondary disaster recovery site to ensure continuity of operations. In total, Arizona Interactive completed 30 projects for state agencies and 39 internal projects.
This annual report summarizes Kansas.gov's activities and accomplishments in 2012. Key points include:
- Kansas.gov celebrated its 20th anniversary of providing online government services to Kansas.
- The report discusses challenges faced in 2012 like an application maintenance backlog, and efforts made to address issues and improve performance.
- New business development managers were hired to strengthen relationships with partners and identify new opportunities.
- Employees supported the Topeka Rescue Mission through donations of items and volunteering, helping provide meals and services to those in need.
New Mexico Interactive's mission is to assist the New Mexico Taxation and Revenue Department and Motor Vehicle Division in becoming more accessible and responsive through online services. In 2012, NMI continued developing new online services for TRD and MVD while maintaining existing ones. Some of the new services included feedback forms, appointment setting, and small business driver monitoring. NMI also helped redesign the TRD and MVD websites to incorporate new features. Traffic to the MVD website increased in 2012 with over 400,000 more visits and 700,000 additional page views compared to 2011. Mobile visits to the MVD site more than doubled from 2011 to 2012.
The document provides an overview of the Pre-Employment Screening Program (PSP) in 2012. It discusses how the PSP allows motor carriers to access driver records through NIC without cost to the Federal Motor Carrier Safety Administration. It highlights new features launched in 2012 like PSP 2.0 which allows industry service providers direct access, a PSP iPhone app, and improved account holder audits. It also discusses how NIC conducts outreach to promote PSP adoption through presentations, webinars, and attending industry events.
NIC Technologies provides innovative digital government solutions to federal agencies using a self-funded contracting model. It has developed mobile applications to deliver campaign finance information and helps agencies manage the federal rulemaking process through its Searchable Electronic Rulemaking System, which streamlines public comments and access to regulations. The company pioneered this approach to deliver services without taxpayer cost through transaction-based models and has supported over 17 million visits and 29.5 million transactions for the Federal Election Commission.
The IN.gov Program had an exceptional year of innovation and growth in 2012. It deployed over 50 new or enhanced applications and websites, and showcased an innovative tool to increase child safety at the Indiana State Fair. The program efficiently supported over 180 existing applications and websites, fulfilling over 6,300 service requests. It focused on providing innovative solutions, reinvesting in technology infrastructure, and providing community support. The program achieved these goals through the partnership between Indiana and Indiana Interactive, and an dedicated staff.
Middle market companies are proving resilient in the face of economic uncertainty. While executives are optimistic about their own company's growth prospects, they are less confident in a broader economic recovery. To thrive, companies recognize the need for strategic agility and many expect to see growth through new products/services, marketing efforts, and technology. Maintaining flexibility is seen as key to adapting to changing market conditions.
This Old Portal -- Good Bones, Great PossibilitiesNIC Inc | EGOV
A white paper that explores the fundamental components of any eGovernment initiative -- including governance, executive championship, architecture, infrastructure, capacity planning, funding, application development, and design.
The Case For Portals -- When Citizens Demand Online Access to Their Governmen...NIC Inc | EGOV
A three-part series from Governing magazine that discusses the paths several states took after deciding to establish public-private partnerships to manage their eGovernment services.
Simply Green -- A Few Steps in the Right Direction toward Integrating Sustain...NIC Inc | EGOV
A white paper that discusses various ways that technology is delivering green benefits to government -- including the value of online services in reducing paper flow and eliminating vehicle traffic for in-person office visits.
Simply Green -- A Few Steps in the Right Direction toward Integrating Sustain...
Nic 2012 statereport_miss
1. m ov
MISSISSIPPI’S OFFICIAL STATE WEBSITE
Mississippi INTERACTIVE REPORT 2012
INSIDE
Agency Spotlight................ 2
Message From the
General Manager............... 3
MSI Gives Back.................. 4
Focused On Mobile ms.gov – From 0 to 60 In One Year
I
Mississippi Department of n 2012, the state of Mississippi and MSI collaborated on a significant undertaking:
Public Safety Launches to redesign the state’s website for the first time in more than 10 years. The result,
ms.gov, was a landmark eGovernment accomplishment for Mississippi in greatly
Successful Mobile Applications
improving online service delivery to citizens and businesses.
T
his year Mississippi Interactive (MSI) The refreshed appearance modernizes ms.gov with citizen-submitted imagery
expanded the state’s mobile presence by that highlights Mississippi’s unique heritage. However, ms.gov is more than just an
partnering with the Department of Public Safety eye-catching site. A sample of ms.gov’s new functionality includes an interactive
(DPS) to release a Driver’s Practice Test mobile services directory, GeoIP mash-up mapping, search optimization, customized live
application. A first of its kind for Mississippi, the chat, and extensive social media integration.
mobile Driver ’s Practice Test is an interactive The redesigned ms.gov was accomplished at no cost to the state or citizens using a
application featuring graphics, pictures, and road self-funded model with Mississippi’s eGovernment partner, Mississippi Interactive
signs to test users’ knowledge of the road. (MSI). Though ms.gov is hosted in Mississippi’s robust State Data Center, MSI covers
The Driver’s Practice Test has been downloaded all operational expenses, valued at more than $345,000 thus far, such as the hardware,
more than 4,700 times and has been featured in content management system, third-party tools, and customer support as well as the
local newscasts, radio programs, and various social design, development, and ongoing enhancements.
media channels. Citizen response to the mobile The design’s unveiling was announced during Governor Phil Bryant’s inaugural
application has been very positive. One reviewer “State of the State” address in January. In addition to the initial extensive coverage
of the app said, “With two kids who will be taking via press releases and local media outlets, ms.gov has been recognized as an award-
this test in the next two years, this app will see a winning national leader by seven organizations, including a 5th place win in the Center
lot of use. Very well done!” Another citizen for Digital Government’s prestigious Best of the Web Contest. Cathilea Robinett,
commented on the usefulness of the app for all executive vice president for the center, described the redesign as going from
| continued on page 4 | “0 to 60” in one year. n
2. Agency Spotlight State of Mississippi’s
Mississippi Department of
Wildlife, Fisheries & Parks
Official Payment Processor
I
n December 2010, Mississippi Interactive (MSI) was selected as the
I n partnership with the Mississippi Department
of Wildlife, Fisheries & Parks (MDWFP), MSI
has implemented several key new services and
state’s partner of electronic government (eGovernment) services
following a competitive bid process. The contract between Information
Technology Services (ITS), the Department of Finance and Administration (DFA),
solutions to support the agency’s commitment to and Mississippi Interactive allows any Mississippi state agency, locality, board, or
providing value to its constituents. commission to partner with MSI to provide self-funded eGovernment services to
In early 2012, the partnership launched over-the- their constituent base. Additionally, under this eGov contract, MSI was named as
counter payments for Quail Hollow Golf Course. the state’s official payment processor.
For the first time, MDWFP clerks were able to accept Streamlining Mississippi’s official government payments through one solution
credit card payments for tee times and pro shop has created efficiencies for integrating state solutions and provided a trusted,
merchandise. The solution has generated more branded interface to citizens. Today more than 34 official Mississippi entities use
than $230,000 in revenue for the Department. the MSI payment processor to securely process self-funded online, point-of-sale,
After the launch of the over-the-counter solution, and mobile payments.
MDWFP met with MSI to work on the launch of an At the heart of MSI’s comprehensive payment processing approach is the NIC
iPhone application to appeal to Mississippi’s Payment Engine (TPE), a fully hosted, Web-based, enterprise-class payment
mobile-ready outdoor enthusiasts. The application, processing solution that exceeds all processing requirements outlined by the state
launched in July 2012, contains fun, innovative, and of Mississippi. TPE was specifically designed for use by state governments and
useful features such as online license purchasing, has been seamlessly
state park GPS mapping, and social media integrated with
integration. To date, the mobile app has been Mississippi’s Statewide
downloaded 5,400 times. To accompany the mobile Automated Accounting
application, MSI worked with the department to System (SAAS).
redesign its online hunting, fishing, and boating Future integration
licensing system, updating the interface and with MAGIC will be
ensuring the service was mobile-optimized. MSI completed in 2013.
was able to create one seamless dynamic system By using NIC’s
for users to purchase a license or a boating renewal payment solution,
from their computer, smartphone, or tablet by using the state is relieved
responsive design. The responsive design present in of most of the burdens
the application changes to the user’s own browser and costs of PCI
and device orientation automatically. compliance. NIC’s
Curtis Thornhill, MDWFP chief information corporate and portal
systems officer, said of the services and relationships security teams
MDWFP has developed with MSI, “MSI created continuously monitor 2012 Mississippi payment processing highlights
a new customized portal for the sale of hunting online applications and
and fishing licenses as well as renewal of boat systems to detect vulnerabilities, and adhere to the highest levels of payment card
registrations. The new portal application requires less industry (PCI) compliance. Yet, even with most of the risk outsourced, partners
time for a customer to make a purchase and complete still need to be aware that 100 percent of the risk cannot be outsourced.
the payment process. The MSI staff has been very As the state’s official payment processor, MSI looks forward to assisting
dedicated to the projects initiated by MDWFP agencies and localities with online, over-the-counter, and mobile payment
and strives to provide a quality service for the state of solutions. Our technical integration options, security practices, robust reporting,
Mississippi and to the citizens using our services.” n and customer service set us apart from our competitors. n
2 | Mississippi INTERACTIVE REPORT 2012
3. Looking Local Message From the
General Manager
I
n 2012 MSI began working with the Mississippi State Extension
Services’ e-BEAT to establish a local government initiative focused
on building Web presences for Mississippi communities. The
initiative’s first goal was the construction of an attractive and flexible website
template that would enable localities to highlight their unique branding and
O ne person with passion is better than
40 people merely interested.” E. M.
Forster’s quote hints at the obstacles that can
heritage while allowing for rapid deployment. This approach, which utilizes be overcome and the vast possibilities that can
the content management software SharePoint, also allows cities and counties be accomplished by garnering the power of
to easily manage content specific to their citizens. In December 2012, the city enthusiastic, inspired, and driven individuals.
of Leakesville, MS, launched its first website using this model generating an Over the past two years, as general manager
outpouring of citizen support and appreciation. Through organization with of Mississippi Interactive (MSI), I’ve had
the e-BEAT coordinators there are currently 14 municipalities across the state the privilege to witness the role passion has
who are interested in a similar website solution. played in the state’s eGovernment program’s
In addition to local websites, a number of municipalities have expressed success. With Mississippi’s leaders embracing
a need to offer online payments to their citizens. From utility payments to innovation and agency partners seeking the
parking fees, MSI is working to provide a payment solution that can be latest technical solutions, the partnership
quickly implemented and easily maintained by city and county staff between the state and MSI has achieved
members. Like the online solutions developed for state agencies, the local remarkable milestones:
payment solution will use a self-funded model and will require no monies • edesigned the nationally recognized,
R
from the municipality’s budgets. award-winning ms.gov
With the successful launch of local websites, anticipated release of • reated ms.gov’s first social
C
payment services, and continued support from the e-BEAT coordinators, media presences
the list of cities and counties, regardless of population size or budget, with • aunched six websites, 19 applications,
L
attractive Web presences and efficient online services will spread throughout and seven mobile services
the entire state of Mississippi. • Drafted 11 press releases
• Earned seven awards
• rovided enterprise, secure and reliable
P
Embracing Innovation payment processing for more than 35
state entities
State of Mississippi Establishes Mobile Presence The MSI team thrives off the state’s
excitement for efficient, digital solutions.
Every day, I hear their brainstorming and
collaboration as they strive to deliver new
services utilizing pioneering technologies to
propel Mississippi’s eGovernment. On behalf
of MSI, I want to thank the state of Mississippi
for embracing the same passion we do for
innovation. Sharing this vision, I look forward
to celebrating many more “first in the state –
and nation” achievements in the years ahead.
Deanna Gronlie
MSI General Manager
Citizens are on the go and so is Mississippi!
Mississippi INTERACTIVE REPORT 2012 | 3