The document summarizes the state of IT in Massachusetts government and outlines MassIT's priorities and initiatives to improve digital services. MassIT aims to drive digital transformation across state agencies and support local governments. It discusses findings from an IT review that found low citizen satisfaction with digital services and immature security practices. MassIT plans to invest in core infrastructure, partner with local governments, and facilitate regional collaboration on IT projects and shared services.

1. Draft for Policy Planning Purposes Only | 11
Making IT Work
October 2016
MassIT’s mission is to drive the digital business of state government to meet the
continually evolving needs of constituents, schools, businesses, and local government.
Mark Nunnelly, Executive Director of MassIT
Commonwealth of Massachusetts

2. 2
Introduction: Mark Nunnelly
 Executive Director of Massachusetts Office of Information Technology,
April 2016
 Special Advisor to the Governor for Technology and Innovation
Competitiveness
 Former Commissioner of the Department of Revenue
 Career building and transforming companies, especially in the
technology sector

3. 3
State of IT in the Commonwealth
Findings from 2015 IT Review
 Digital: 76% of constituents interact with us online, yet satisfaction is low
 Security: Immature practices across decentralized organization increase
our risk
 Spending: Under-invested in core infrastructure, operating, and end-user
support; Over-invested in bespoke application development
MassIT’s mission is to drive the digital business of state government to meet the
continually evolving needs of constituents, schools, businesses, and local
government.

4. State of IT in the Commonwealth
budgets constituent
and end-user
expectations
The only solve is technology enablement

5. Our core prioritiesVision for IT in the Commonwealth

6. 6
MassIT Partners with Local Government
MassIT’s Office of Municipal and School Technology supports local
government by leveraging the Commonwealth’s technology resources,
sharing best practices, and facilitating state and local collaboration.
 Grants and Consulting
 Procurement Support
 Providing Data and Recommending Standards
 Collaboration Facilitation
www.mass.gov/massit/omst

7. 7
Community Compact Cabinet
IT Best Practices
 Of communities who have signed a compact, IT is one of the most popular
options for best practices to pursue.
 MassIT is working with more than 90 communities on the implementation of
IT best practices
– Business Continuity – IT assessment, identifying critical applications, backup and
recovery
– Cyber Security Assessments
– Citizen Engagement
– Open Data policies
– Open Budget and Open Checkbook tools
– Regional collaboration and shared services

8. 8
Community Compact Cabinet : Grants
IT Efficiency and Regionalization Program
 You can submit a local and regional application
 Bonus points for CCC Best Practice communities
 Round 1 applications now through November 15th, 2016
Round 2 applications January 1, 2017 through February 1, 2017
IT Grant for Capital Investment
 Applications for IT Grants are open to communities with a best practice compact
that did not receive an IT Grant last year
 Application will open in March 2017
www.mass.gov/ccc

9. 9
Schools: Digital Connections Partnership Grants
 Executive Office of Education and MassIT joint program
 In school year 2015-2016, 75 schools received grants to prepare for next
generation teaching and learning
 Another 87 schools from 20 districts have applied this month for the next round
of grant funding
 We have been able to expand the program in partnership with the Mass School
Building Authority (MSBA)

10. 10
Schools: Procurement
 Creating a vehicle that will make it easier for school to purchase devices
and training off of the state contract
-chromebooks with the accessories,
-professional development, etc.
 Later this year, RFQ will be issued that any school district can leverage
Follow us on Twitter for up to the minute municipal updates:
@MassITMunicipal

11. 11
Sharing Technology: Mapping
 In summer 2016, MassIT introduced a master address database for muni use
 Last month, high-resolution Google imagery is now available at no cost
 MuniMapper provides access to a selection of map information from the
MassGIS statewide GIS data.
 Muni Mapper provides basic capabilities for displaying, searching, and
sharing map information relevant to municipalities. Of particular interest to
assessors, MuniMapper includes an abutter identification capability.
www.mass.gov/mgis

12. 12
Sharing Technology: Regional Collaboration
Office of Municipal and School Technology supports and facilitates regional
coalitions
 Information Sharing: Western Mass IT group
 A longstanding example of regional IT collaboration
 Shared Services: CCC Initiatives in Hampshire and Berkshire County
 Collaboration around municipal functions and education
 Shared IT Staffing: Regional IT Director in Central Mass
 Barre, Rutland & Rutland Regional Dispatch Center
 South Shore Regional IT group created in 2015
 Information sharing and shared-service ambitions
 Metro-west coordination underway now

13. 13
Sharing Technology: Information Collaborative
 Just launched the Interactive Collaborative Exchange (ICE) in partnership
with the City of Lowell.
 A community-initiated, state-funded, portal to simplify collaboration among
IT staff within communities and within state government. Provides:
 A searchable archive so everyone has access to all responses
 A space for shared documents – e.g. acceptable use policy can be readily
available in a library
 A calendar of relevant events
 Decentralized management of users
We hope you’ll sign-up and take full advantage.
https://ice.lowellma.gov

14. 14
Thank you
MassIT's Office of Municipal and School Technology
Follow us: @MassITMunicipal
Mike Hamel, Director
Email: Michael.Hamel@mass.gov or OMST@mass.gov
Phone: (617) 626-4501
www.mass.gov/massit/omst