N(i)2 is a Montreal-based company that provides asset, change, and configuration management software. Their suite includes a next-generation CMDB, discovery tools, and supports ITIL processes like change, incident, and problem management. It provides visibility across multiple layers including infrastructure, applications, and business services to help optimize service delivery and reduce IT costs. N(i)2 targets both large enterprises and SMBs and sells primarily through partners and integrators.

1. N(i) 2 Overview N(i)2 Overview Industry Trends Product Functions N(i)2 Business Model N(i)2 and Smarts

2. About N(i) 2 Founded in 2003 Headquarters in Montreal, Canada with European offices in Belgium Same team launched Lat45, acquired by MetaSolv in 2001 Forerunner in Asset, Change, & Configuration Management Leveraging its telecom expertise in the enterprise market The N(i) 2 Suite was commercially introduced in Q4 2005 http:// www.ni2solutions.com

3. Industry Trends EMA’s Twenty Hot Markets for 2007: Next-Generation Management will be one of the surprising “rockets” to watch in 2007 and next 5 years. Its growth will be directly linked to CMDB deployments, innovative auto-discovery and inventory capabilities ITIL’s notion of the CMDB is taking the industry by surprise with a Market awareness of 61% ITIL, 84% CMDB

4. Customer Challenges Context 80% of problems are reported by users 85% of problems are caused by IT changing something Total labor represents 70% of CIO budgets (64% in 2001, 73% in 2008)* Cause Architectural complexity reduces IT efficiency and exposes organizational complexity Technology should serve people! Actual Application Architecture for Consumer Electronics Company

5. Solution Attributes: A Federation of Data Complexity Clarity Performance Management Asset Management Fault Management Network Discovery Application Mapping Incident Management Request Management Application Configuration Network Configuration Contract Management Performance Management Asset Management Fault Management Network Discovery Application Mapping Incident Management Request Management Application Configuration Network Configuration Contract Management CM DB

6. The N(i) 2 Technology Document a “ single source of truth” and share it with all IT domains. Information is accurate and updated by tracking all sources of changes Information is organized, therefore manageable, via CIs and relationships. Data is truly leveraged via analytics - without it the CMDB would be useless! Enforce a standardized, end-to-end change process. Processes are automated : taking action based on business policies Track and optimize all resources at every stage of the asset lifecycle Streamline service delivery and resolve problems quickly N(i) 2 CMDB Change Management Service Management Infrastructure Management

7. Extended Scope of CIs The N(i) 2 Suite provides visibility on all discoverable and non-discoverable configuration items Services Services Incidents Problems Tasks … Applications Software Package Applications Databases Architecture … Business Consumer SLA Contracts Cost … Facilities Buildings Rooms Workspace Racks … Structure Cables Serving Areas Antennas Conduits … Employee Support PCs Laptops PDAs Badges … Network Routers Subnets Circuits IP Address … Infrastructures

8. Support for Service & Infrastructure Management Process ITIL Process Change Management Incident Management Problem Management Configuration Management Incidents Problems Known errors Changes Cis Relationships Error Control CMDB Service Lifecycle Operations Design & Planning Deployment Management Technical Support ICT Infrastructure Lifecycle

9. Visibility on Multi-Layered Dependency Mapping Infrastructure Layer System Server Router Router Subnet Software Management Tool Business Layer User users Cost Center Contract Service Provider Organization Service Layer Hardware Service Network Service Application Service

10. Management of All Sources of Change C onfiguration M anagement D atabase ( CMDB ) Network Infrastructure Discovery tool discovers Changes on the network Requester Supervisor request changes System administrator imports changes from 3 rd party applications Excel sheet, bar code scanning, monitoring, … Deployment plan Project manager reconciles modeled changes

11. N(i) 2 Functional Architecture

12. Change & Configuration Management Accurate source of truth Policy & Standards Enforcement Next generation CMDB platform N(i) 2 Dashboard Tracking of all sources of change Automated tracking of non-discoverable change Service Management Infrastructure Management CMDB Platform Discovery Configuration Management N(i) 2 CMDB Task Management Deployment Management Change Management

13. Visibility on Configuration Items and their Relations

14. Synchronize Change with Workforce Activities Maps automatically designed changes to tasks Mange generated deployment plans in Gantt charts

15. Full Visibility on Configuration Items Track CIs in different contexts Provide visibility to costs, history, specifications, incidents…

16. Infrastructure Management Central repository where all asset information are modeled, including network related assets Optimize designs through alternate scenarios Manage software license compliance and entitlements Control expenses through budget management Service Management Infrastructure Management Inventory Management Structure Design Network Design Connectivity Design Cost & Contract Planning & Auditing Change Management N(i) 2 CMDB

17. Tracking Inventory

18. Demystifying Connectivity

19. Data Center Management Establish power requirement and heat dissipation Manage physical connectivity Manage chassis in racks

20. Understanding WAN Assets

21. Service Management Reduces service restoration time Streamlines incident prioritization Enables capture and re-use of incident solution Streamlines request, ordering, and fulfillment processes Infrastructure Management Service Desk Incident Management Problem Management Request Management Change Management Service Management N(i) 2 CMDB

22. Web based Incident Service Desk

23. Technical Architecture The N(i) 2 Suite N(i)2 Java Clients Database Services N(I)2 Web Clients Clustered Web Server & Java Application Server (JBoss, BEA, Oracle, Sun, IBM) RMI/IIOP HTTP 3 rd party Apps EJB/Hibernate API’s (SOAP, Java) Map Services OpenGIS JDBC, LDAP, JDO, JCA, OSS/J EMC|Smarts, Voyence, HPOV, CiscoWorks,SAP, Infovista,…) HW and SW assets SNMP, WMI (V)LAN Infrastructure (MapServer, GoogleMaps, ESRI, …) Oracle, SQLServer, PostgreSQL, … 3 rd Party Apps

24. N(i) 2 Positioning

25. The N(i) 2 Suite Strategy: ACCM for the Enterprise N(i) 2 CMDB Open API Contract SLA Management Incident Problem Request Management Infrastructure (L1 to L7 & Services) Management Asset & Change Management Performance Management Fault Management Release Management Customer Relationship Management InfoVista, PVSR EMC2 | Smarts, HP OpenView nLayers The N(i) 2 Suite , HP Service Desk InfoVista The N(i) 2 Suite CiscoWorks / IP SC Voyence, MS-SMS The N(i) 2 Suite

26. Competitive Analysis Clear Gap in Infrastructure Management SD’ Service Level Manager SD’s Help Desk Manager SD’s Help Desk Manager SD’s Help Desk Manager SD’s Help Desk Manager SD’s Change Manager SD’s Change Manager (via other HP platforms) SD’s Help Desk Manager Service Desk’s CMDB (SD CI’s only) HP Service Desk ServiceCenter Change Management Service Management Request Management ServiceCenter Help Desk Service Management Self Care AssetCenter AssetCenter AssetCenter ServiceCenter ServiceCenter ServiceCenter ServiceCenter ServiceCenter Ent. Discovery Active CMDB (IT assets only) Peregrine Infrastructure Mgmnt Planning & Auditing Infrastructure Mgmnt Structure Design Help Desk Service Management Incident Management Asset Management Infrastructure Mgmnt Financial Management Asset Management Infrastructure Mgmnt Contract Management Infrastructure Mgmnt Network Design Infrastructure Mgmnt Connectivity Design Asset Management Infrastructure Mgmnt Inventory Management Service Level Agreement SLA Management Help Desk Service Management Problem Management Change Management Change Management Deployment Management Change Management Change Management Task Management Discovery Services N(i) 2 CMDB Discovery N(i) 2 CMDB Configuration Management Atrium (sold with BMC products) N(i) 2 CMDB CMDB BMC Remedy N(i) 2 Features

27. N(i) 2 Key Differentiators N(i) 2 CMDB is not just a repository of configurations 3rd party application access to services for efficient remote configuration Extended CI scope: structure, connectivity, & network related CIs Dashboard with generic reporting and analytics, leveraging globally the CMDB CI management via business rules N(i) 2 Infrastructure Management goes beyond IT asset management Treats structure, connectivity, and network items as assets Supports planning and design of major infrastructure projects with alternate scenarios Supports automation of deployment related to major infrastructure projects N(i) 2 Service Management is not just sophisticated help desk Notion of service : bridging the gap between business and infrastructure configurations Visibility on dependency between services and infrastructure items for SLA compliancy

28. Roadmap Q306 Q406 Release 2.5.x Financial Management SLA Management Enhanced Smarts Interface HPOV/NNM Interface Release 3.0.x Voyence Interface nLayers/ADM Interface MS-SMS Interface Interoperable Model&API Release 3.5.x InfoVista Interface CiscoWorks Interface Interoperable Model&API Q107 Q207 … Release 4.0.x Business Process Modeling HPOV/SD Interface

29. N(i) 2 Business Development Strategy

30. 100% indirect sales model 3 rd party software companies in the network space Delivering a federated CMDB Offering pre-integrated solutions to reseller channel Solution integrators Positioned in the network space Implementing ITIL’s best practices Network Equipment Vendors Value added offering Managed service providers Via solutions area

31. Target Markets Large enterprises with over 2000 employees ACCM leaderships Management through technology silos Large network deployment Manufacturers (Managed) Service Providers Governments Energy & utilities Small and Mid-sized business under 2000 employees Integrated infrastructure & service management Need for basic IT management solution Ecom businesses Small cities, counties Banks The N(i) 2 Suite For large enterprises N(i) 2 Essentials For Mid-Sized businesses

32. EMC Smarts Partner Vision (Verso) N(i) 2 central to reference architecture

33. Enterprise Model Discovery Strategy 1 Discovery of WAN Infrastructure (Discoverable Configurations and Topology) 2 Discovery of LAN Infrastructure (Discoverable HW/SW) 1 2 2 2 2 3 4 5 3 3 Import of device locations (Excel, Legacy Data, …) Services and user allocation (Excel, Legacy Data, …) 5 Discovery of distributed applications 4 4 4 4 5 5 5

34. N(i) 2 CMDB for EMC Smarts ® Enhancing Fault Management Visibility

35. Leveraging a Federated CMDB CMDB Enhanced Fault Management for Smarts Customer & End-to-end Visibility for N(i) 2 Customer Enhanced problem resolution End-to-end change process Physical Infrastructure Applications Location Deployment History Visibility on Layer 2 & 3 Topologies & Device Configurations Visibility on Non-Discoverable Resources & Information Logical Network

36. Extending Service Management with Root Cause Analysis Problem Management Change Management N(i) 2 Reconciliation Engine Full CMDB Configuration Management Integrated ITIL ® Processes Known Errors

37. N(i) 2 Benefits for EMC-Smarts Customers The N(i) 2 CMDB for Smarts Increase incident response time & MTTR Reduce risks associated to change Reduction of costly downtime Optimize resources and compliance (SOX)