NG9-1-1: How New Tech Gets Us There Faster
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Next Generation 9-1-1 Networks are real, and happening here as well as NG1-1-2 networks in the EU. Detailed situational awareness from the enterprise is ready to feed these new networks with additional data that they have never before seen. Public Safety solutions at the PSAP need to understand the value this new data stream will provide, and those providing technology need to embrace it.
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NG9-1-1: How New Tech Gets Us There Faster
- 1. NG9-1-1 Next Generation Emergency Services Where WE need to go . . . And how WE get there Mark J. Fletcher, ENP (Fletch) Chief Architect – Worldwide Public Safety Solutions FletcherM@Avaya.com +1 908 848-2602 Twitter: @Fletch911
- 2. Past 5 Years INFLECTION POINT Emergency Services Technology 45 Years of Public Safety Technology Stagnation 134 Years of Communications Technology Innovation 1860 1880 1900 1920 1940 1960 1980 2000 2020 2040 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 2
- 3. E9-1-1 Fundamentals Where is the caller? – PHONE NUMBERS NO LONGER EQUAL LOCATION? What PSAP does the caller need to reach? – 9-1-1 IS VERY REGIONALIZED How do I manage user mobility? – MY USERS MOVE, A LOT! $$$ $$$ $$$ © 2014 Avaya Inc. All rights reserved. 3
- 4. The NETWORK Problem 9-1-1 is based on 1970’s technology: – Telephone Number (TN) presentation to the network for routing instructions Citizen 555-1234 Public Safety Agency “A” Public Safety Agency “B” Telecom Provider Public Safety Agency “C” SRDB* 555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C *Selective Router Data Base Citizen 555-4567 Citizen 555-6789 © 2014 Avaya Inc. All rights reserved. 4
- 5. Telecom Provider CLocDB* 555-1234 = Addr A 555-4567 = Addr B 555-6789 = Addr C The PSAP Problem 911 is based on 1970’s technology: – Telephone Number (TN) presentation to the network for routing instructions – TN Presentation to the 9-1-1 Center for incident location reference – Registered name – Registered address – While this is typically sufficient for a Citizen 555-1234 residential citizen, individuals at work have additional challenges due to: – Large Campuses with multiple buildings – Unclear street addresses or no address – Buildings with access control and multiple floors Public Safety Agency “A” SRDB 555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C 555-1234 David Smith 3324 Arch St *Caller Location Data Base © 2014 Avaya Inc. All rights reserved. 5
- 6. E9-1-1 Fundamentals Where is the caller? – PHONE NUMBERS NO LONGER EQUAL LOCATION? What PSAP does the caller need to reach? – 9-1-1 IS VERY REGIONALIZED How do I manage user mobility? – MY USERS MOVE, A LOT! $$$ $$$ $$$ © 2014 Avaya Inc. All rights reserved. 6
- 7. Switchport (Station Level reporting) Maps to jack via wiremap Near real-time discovery Cable Mgmt PBX User Data VoIP Location Discovery Solutions and Additional Data Enviro Info WLAN User Data Subnet (Zone Level reporting) IP Subnet maps to floor plan Instantaneous discovery LDAP Active Directory Smart Building Opt In Info ADLR Additional Data Location Repository Data is packaged ready for pick-up by Public Safety or Designated 1st Responders © 2014 Avaya Inc. All rights reserved. 7
- 8. E9-1-1 Fundamentals Where is the caller? – PHONE NUMBERS NO LONGER EQUAL LOCATION? What PSAP does the caller need to reach? – 9-1-1 IS VERY REGIONALIZED How do I manage user mobility? – MY USERS MOVE, A LOT! $$$ $$$ $$$ © 2014 Avaya Inc. All rights reserved. 8
- 9. Enhanced On Site Notification with ADDITIONAL DATA Correlation of Information • Screen Pop Alert Clients can be anywhere • Detailed Floor Plans / Video • Integrations with Smart Building Data • Mobile apps, Web based or Reader boards By empowering the Enterprise with information about the incident they can contribute additional data simplifying the call for help. A hang up call now becomes a hang up with high temperature readings in the area. © 2014 Avaya Inc. All rights reserved. 9
- 10. Tomorrows network is sleek and rich with user data from the source Emergency SESSION with PIDF-LO Information Elements Next Generation 911 ESINet Enterprise Location Database Calltaker Screen Pop 908-848-2602 CUBE 2C231 Got anything else? Like a floor plan maybe? SURE DO! HERE IT IS . . . © 2014 Avaya Inc. All rights reserved. 10
- 11. Time for NEW tricks AND A NEW DOG. . . Take a nap ALI. . . I got this covered . . . © 2014 Avaya Inc. All rights reserved. 11
- 12. © 2014 Avaya Inc. All rights reserved. 12
Editor's Notes
- I’m Mark Fletcher Chief Architect for Worldwide Public Safety Solutions at Avaya. Today will be talking about Next Generation 911 Emergency Services, - Where we need to go and how were going to get there.
- Over the last hundred and 34 years communications technology has been innovating from its initial invention by Alexander Graham Bell to the modern devices that we use every day came up all of most like media multimodal communications. Telephony Technology has been on a much slower pace, and for all intensive purposes, there is been 45 years public Safety technology stagnation, with new mechanisms being put in place over the last five years. This places us at an inflection point, where citizens are demanding more services from Public Safety agencies, yet the architecture is just beginning to mature. This raises several questions.
- Where is the caller? PHONE NUMBERS NO LONGER EQUAL LOCATION? Do I even need PS-ALI Databases as this basic premise behind them is no longer valid. What PSAP does the caller need to reach? 9-1-1 IS VERY REGIONALIZED Businesses are FCE’ing their networks, again, the model is broken. How do I manage user mobility? MY USERS MOVE, A LOT! Once again the basic premise is broken, and I don’t have real time access to the data store.
- The problem today is that emergency call routing is based on a few basic principals. The first is the telephone number being presented to the network for routing. It assumes that each address has a unique telephone number, therefore making the phone number the database key for the emergency call routing entity in the network. The selective routing database manages the mapping of telephone numbers to their proper agency for call delivery.
- While this is typically sufficient for residential citizens, individuals within a corporate enterprise have additional challenges due to large campuses with multiple buildings. These may have no, or unclear, street addresses as they are on private property, and secure buildings may have access control requirements and multiple floors serviced by various entrances. Enterprise users are typically not afforded the same level of location granularity, and while technology is available, it is often too confusing or expensive to deploy. Because of this, Enterprise Public Safety issues are often pushed to the side or forgotten about, until a tragedy happens.
- while this level of information certainly adds relevant data to the question of location, it by itself is not typically enough to provide discrete information to specifically locate an individual. Fortunately corporate enterprise networks contain additional data resources that can be utilized and queried. Information from LDAP and active directory can provide details on the individual. The user themselves may even contribute additional personal or medical information that they have opted in for. Relevant data points from the wireless LAN infrastructure or the ML TS PBX itself can provide visibility into the device that was used to place an emergency call. That information, correlated with cable management records can be utilized to fine tune the location. And finally, critical environmental information from smart buildings or HVAC systems can provide important clues such is ambient temperature or smoke conditions in the origination area of the emergency call. When looking at an emergency call hangups, this additional information can be critical in determining real calls from hoax calls. This model also neatly packages this information for retrieval or transmission to public safety entities, once a next generation emergency services network infrastructure is put in place.
- Inexpensive, yet highly functional software modules are that provide verbose notification to emergency call events on the network. 1st Responder clients can be anywhere on the network that has connectivity to the enterprise will. This would include remote branch offices or VPN users. In addition to providing local on-site responders with critical information the server also acts as an integration point for the conveyance of rich location data to public safety.