The document highlights recent achievements and events related to the GT Group of Institutions and its associates, including GTAVM being named the 'Best Tech School' in India for the second consecutive year and recognitions for leaders within Vindhya e-Infomedia and Bridgei2i. It also details a training session for the Inspace software development team and presents insights from customer feedback analysis for a retail chain conducted by Inspace. The newsletter encourages contributions from its readers and aims to enhance communication within the organization.

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“Our greatest weakness lies
in giving up. The most
certain way to succeed is
always to try just one more
time.”
Our Inspiration From
Thomas Alva Edison
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2. GTAVM School Award Best Tech
School of the Year 2016!
Recently our associates GTA VidhyaMandir School (part of the GT
GROUP OF INSTITUTIONS) was credited by ICTACT TN as being the “BEST
TECH SCHOOL”, a school that makes optimum use of technology to enhance
the teaching – learning experience for both students and teachers. This
honour was conferred to GTAVM – 2nd Time in row (one of three in the
country), competing with 1131 schools across 12 states of India.
A special word of mention is that GTAVM is utilising Chalo Software –
Schools Automated (developed by Inspace) an end-to-end School
Management Software for automating its operations and thus enabling
technology advancements.
We take this opportunity to congratulate GTAVM and Team for this
achievement and wish them many more such too!
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MAKING NEWS...

3. Vindhya e-Infomedia MD Awarded 100
Women Achievers!
Ms. Pavithra Y.S., Managing Director of our associates
Vindhya e-Infomediawas honoured with the title as one among 100 Women
Achievers, where the President of India, Honourable Pranab Mukherjee
hosted a lunch for them at Rashtrapati Bhavan, New Delhi.
Bridgei2i CEO Awarded in 10 Most
Influential Analytics Leaders (India 2016)!
COO Features in Economic Times!
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MAKING NEWS...
Mr. Prithvijit Roy Mr. Ashish Sharma

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MAKING NEWS...
We take this opportunity to congratulate Mr. Ashish Sharma!
Recently the CEO and Co-founder (Mr. Prithvijit Roy) of
Bridgei2i Analytics Solutions (Bengaluru), our associates, was
awarded as part of the 10 Most Influential Analytics Leaders (India
2016). In addition, Bridgei2i’s COO (Mr. Ashish Sharma) was featured
in the Economic Times, while being part of an esteemed panel of
comprised of leaders from the IT industry who came together to
draw up a digital agenda with a difference.
We take this opportunity to congratulate Mr. Prithvijit Roy!

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We take this opportunity to thank Mr. Anil for providing a wonderful
training session for our SW Team and also wish the team success in its
endeavours with renewed and revived energy!
Inspace SW Development
Team Training Event!
Recently a specialised training programme was organised for Software
Development team of Inspace on topics like Project time Vs. Profit
relationship, Leadership and Communication, Stress management,
Deadline consciousness in Projects and Conflict management. The
training sessions were handled superbly by Mr. Anil and all the team
members learning key aspects of training while enjoying the methods
applied by Mr. Anil.

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WELCOME TO THE CLUB…
Recently Inspace secured few prestigious client and added them to their
esteemed list of clientele. Some of them are,

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Recently Inspace Team conducted a feedback analysis for a reputedchain of
retail stores in Chennai by utilising the Feedex Tool developed by Inspace.
Based on the sample feedback collected from valuable customers, Inspace
Team were able to present good insights. Sample questions that were part
of the Analysis taken:
The following rating scale was utilised during feedback process:
Business Aligned IT (BAIT Series 11)
By Samuel Raj Anbudaiyan (Technology Auditor)
FEEDEX DATA ANALYTICS
Customer services experience at this store
Pricing of products
Products range at this store
Promotions / Offers provided to customers
Sales staff knowledge rating
Likelihood of recommending this store to your contacts

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CONTENTS Business Aligned IT (BAIT Series 11)
By Samuel Raj Anbudaiyan (Technology Auditor)
A sample analysis of the feedback taken is given below. For instance the
following pie chart shows the responses received from valuable customers for
the question no. 1 “Customer Service Experience at this store”.
The analysis gives the following insights on the above response received.
• 5% have rated as “Average”. Average rating triggers immediate alert to
Managers
• Customer List report with mobile nos. / email ids. for the above ratings can
be sent to CRM Team
• CRM Team can connect / reach out to this segment and understand their
concern
• Management can explore to fulfil genuine customer expectations and
improve upon existing Customer Services
• Thank you note for the feedback given can be sent to the customers
Similar insights have been presented on other responses as well. In addition
to analysing individual responses an overall analysis of the store’s
performance and ranking in terms of all the parameters (as per the questions),
gives an overall picture as shown below.
Excellent
25%
Very Good
43%
Good
26%
Average
5%
Poor
0%
No Answer
1%Respondents

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CONTENTS Business Aligned IT (BAIT Series 11)
By Samuel Raj Anbudaiyan (Technology Auditor)
Thus based on the analysis, Inspace team were able to suggest the following
way forward pointers:
 Revenue generation possibilities can be discerned through deeper analytic
reports derived from customer feedbacks across branches.
 Based on rating analysis chart, we can generate report of positive and
negative feedbacks.
 Sales person login and feedback collection can be planned to improve
feedback collection.
 With additional information such as Total store-wise Sales figures, a
comparative analysis with the feedback data can be done.
 It could answer critical questions such as which is the highest contributor
to sales or what is the bottleneck towards achieving sales targets.
0
5
10
15
20
25
30
35
40
45
Excellent Very Good Good Average Poor
1
23
4
5
1
2
34
5
1
2
3 4
5
1
2
3 4
5
1
2
3 4
5

10. LOL!
Lets relax…
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Get in touch with us! All are encouraged to contribute towards the contents
of this newsletter. Please reach out to Editor’s Desk @
newsletter@inspacetech.com
(This newsletter is for private circulation only. The Editorial committee
reserves the right to publish contributed contents).
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