ASQ is a global organization focused on quality improvement. It provides resources like training, conferences, and certifications to help individuals and organizations enhance quality. ASQ publishes knowledge resources and research on quality topics. Its goals are to advance quality approaches, connect the quality community worldwide, and help organizations and individuals achieve career success and improve performance through quality.
The document summarizes the roles and responsibilities of various organizations involved in the Malcolm Baldrige National Quality Award program. It discusses how the Foundation raises funds to support the program. The National Institute of Standards and Technology manages the program to promote U.S. innovation. The American Society for Quality assists in administering the program. A Board of Overseers and Board of Examiners evaluate applications and provide feedback. Award recipients are required to share best practices with other organizations. The Alliance for Performance Excellence aims to enhance the success of Baldrige-based programs.
Governance and Emergency Management Canada is a pioneer leader in emergency management founded in 2005. It has proven innovative and inspirational leadership through partnerships and the development of academic and healthcare programs. It is committed to excellence and transforming organizations to be more resilient through integrated training. The company provides expert services in governance, emergency management, risk management, business continuity planning and more to help organizations across Canada build resilience and sustainability.
The document provides guidelines for Enactus team membership and participation. It outlines eligibility rules for student and faculty involvement on Enactus teams. The guidelines also establish standards of conduct for team activities and interactions with Enactus organizations, boards, staff, and other members. Teams must adhere to the membership guidelines to officially represent Enactus.
Business consulting Firm focused on Human Capital solutions contributing to align talent management with business strategy in order to strengthen long-term competitiveness. We offer Outsourcing -Payroll & Staffing- as well as a wide range of HR consulting services.
Change Better Change, Creating a Change Capable Organisation. 16 June 2015Catherine Smithson
Presentation on how to build enterprise Change Management capabilities, delivered to the Change Management Institute, Canberra, by Catherine Smithson, Being Human June 16 2015.
Lakshy Management Consultant Pvt. Ltd. is a leading global management consulting firm that provides consulting services across various industries and management systems. It has over 25 years of experience in management consulting and process optimization. The company has a team of over 17 ISO consultants with expertise in domains like quality, operations, finance, IT, and laboratory services. It has successfully served over 6,100 clients in 41 countries globally.
The document summarizes the roles and responsibilities of various organizations involved in the Malcolm Baldrige National Quality Award program. It discusses how the Foundation raises funds to support the program. The National Institute of Standards and Technology manages the program to promote U.S. innovation. The American Society for Quality assists in administering the program. A Board of Overseers and Board of Examiners evaluate applications and provide feedback. Award recipients are required to share best practices with other organizations. The Alliance for Performance Excellence aims to enhance the success of Baldrige-based programs.
Governance and Emergency Management Canada is a pioneer leader in emergency management founded in 2005. It has proven innovative and inspirational leadership through partnerships and the development of academic and healthcare programs. It is committed to excellence and transforming organizations to be more resilient through integrated training. The company provides expert services in governance, emergency management, risk management, business continuity planning and more to help organizations across Canada build resilience and sustainability.
The document provides guidelines for Enactus team membership and participation. It outlines eligibility rules for student and faculty involvement on Enactus teams. The guidelines also establish standards of conduct for team activities and interactions with Enactus organizations, boards, staff, and other members. Teams must adhere to the membership guidelines to officially represent Enactus.
Business consulting Firm focused on Human Capital solutions contributing to align talent management with business strategy in order to strengthen long-term competitiveness. We offer Outsourcing -Payroll & Staffing- as well as a wide range of HR consulting services.
Change Better Change, Creating a Change Capable Organisation. 16 June 2015Catherine Smithson
Presentation on how to build enterprise Change Management capabilities, delivered to the Change Management Institute, Canberra, by Catherine Smithson, Being Human June 16 2015.
Lakshy Management Consultant Pvt. Ltd. is a leading global management consulting firm that provides consulting services across various industries and management systems. It has over 25 years of experience in management consulting and process optimization. The company has a team of over 17 ISO consultants with expertise in domains like quality, operations, finance, IT, and laboratory services. It has successfully served over 6,100 clients in 41 countries globally.
The executive team at Raaziq has over 90 years of combined experience in supply chain management. Raaziq has redefined products and implemented technology-enabled business processes compatible with global best practices. The growth and reputation of Raaziq is due to the leadership qualities of ethics, foresight and focus that emanate from the experienced executive team.
The document summarizes Fiji Electricity Authority's (FEA) journey with Quality Circles over several years from 2012-2016. It began with 12 observers attending a convention in 2012 and grew to include 44 Quality Circle teams by 2015 with over 400 employee participants. Key achievements included FEA teams winning awards at national and international conventions. The Quality Circles program helped boost employee morale, teamwork, and continuous improvement efforts. It established FEA as a model organization for Quality Circles in Fiji and inspired other organizations like Future Farms Ltd to implement similar programs.
This document summarizes the key points in linking quality management systems with finance and governance functions. It recommends using a Hoshin Kanri planning process to connect organizational strategies with quality initiatives, tactics, and key performance indicators. This creates alignment across functions and demonstrates how quality systems provide value. The summary outlines the Hoshin Kanri approach, including listing strategies, quality initiatives to achieve them, tactics to accomplish initiatives, and metrics to measure outcomes and improve processes. It emphasizes the importance of both leading and lagging indicators to manage inputs and outputs. Developing these linkages through a collaborative planning process helps quality professionals integrate strategically and overcome perceptions of being non-value-added overhead.
KM SHOWCASE 2020 - "Opportunities with ISO 30401" - John ColesKM Institute
ISO 30401 provides a framework for organizations to establish an effective knowledge management system based on best practices. It outlines requirements in areas like leadership, planning, operations, and improvement. Certification allows organizations to claim they meet a global standard for knowledge management and access new markets. The standard also provides opportunities to integrate knowledge management practices with other ISO standards like ISO 9001 on quality management. Overall, ISO 30401 helps organizations formalize and improve their approaches to creating, sharing, and applying knowledge.
The EFQM Excellence Model provides a framework for organizations to assess their performance and drive continuous improvement. It includes 9 criteria across enablers and results. The 5 enabler criteria cover leadership, strategy, people, partnerships/resources, and processes/services. The 4 results criteria cover customer, people, social, and business outcomes. Organizations can use the RADAR logic to structure self-assessment of their approaches and achievement of results. The model takes a holistic view to help organizations meet stakeholder expectations and achieve sustainable excellence.
Insights Success Magazine, we have introduced The 10 Most Valuable ISO Certification Companies, in order to assist businesses to choose their right ISO Certification. Assessing the scenario in versatile perceptions our magazine has brought into light the companies, who have flaunted some excellent ISO Certification.
This document provides an overview of services offered by Jadarat, including Jadarat Consulting, Jadarat Learning, Jadarat Solutions, and Jadarat Research. Jadarat Consulting offers various services including performance management, assessment centers, competency frameworks, innovation management, strategy making, Investors in People excellence, and excellence readiness. Jadarat Learning provides learning programs, professional certificates, and blended learning approaches. Jadarat Solutions and Jadarat Research are also mentioned but no details are provided about their services.
CASI Global, New York is the apex body dedicated to promoting corporate social responsibility (CSR) and sustainability through certifications, alliances, student chapters, and research. It offers world-class certification programs for people, products, and companies in CSR and sustainability. To promote its mission, CASI provides an integrated Global Student Associate certification program to students to help them gain an understanding of CSR and sustainability.
EFQM European Foundation Of Quality Management - Radar ModelShashank Varun
The RADAR logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation. At the highest level, RADAR logic states that an organisation needs to: Determine the Results it is aiming to achieve as part of its strategy.
The document introduces the EFQM Excellence Model, which provides guidance for organizations to achieve sustainable excellence. It is comprised of fundamental concepts of excellence, the EFQM excellence model framework, and RADAR logic. The framework contains 9 criteria including leadership, strategy, people, partnerships/resources, processes/products/services, customer results, people results, society results, and key results. It is a non-prescriptive model that can help organizations understand the relationships between what they do and the results they achieve to plan strategic improvements.
The document discusses moving from an operational excellence focus to an enterprise excellence focus. It describes how most companies start with tools in operations but need principles across the entire enterprise for long term sustainability. The Shingo Model provides a framework from tools to principles. Leaders must define the desired culture and align systems to support behavioral changes. Workshops are offered to help organizations discover the principles underlying operational excellence.
In this webinar, Sallie George of the Robert Wood Johnson Foundation and Lynn Fick-Cooper and Sarah Stawiski of the Center for Creative Leadership share the story of how their organizations partnered to develop 220 emerging community health leaders and in the process how their work effected meaningful change in 8 different vulnerable communities across the United States.
During the Webinar they share:
Why the Robert Wood Johnson Foundation made this investment;
An overview of the program the Center for Creative Leadership designed and delivered to achieve RWJF’s intended outcomes; and
How successful they were in achieving these outcomes.
Organization Competitiveness Index client report vs all IndiaIndresh Saluja
The document describes the results of an Organizational Competitiveness Index (OCI) assessment conducted at a client organization. The OCI measures managerial beliefs across four factors: alignment with organizational goals, leadership/culture, customer sensitivity, and operational excellence. The client's scores were lower than average in most areas, particularly leadership/culture. Their strongest belief was in the current competitiveness of the organization. This suggests the client may benefit from initiatives to strengthen leadership and align managers behind future organizational goals and success.
Lundbeck is transitioning from a European single-product company to a global multiple product company. It aims to expand into new markets, deliver its late-stage pipeline, execute new product launches, and diversify its portfolio.
Over eight years, Lundbeck underwent a cultural transformation to embed operational excellence principles. It progressed through four phases - "Better for Less" focused on lean tools, "Create Results Together" developed leadership, "Own the Future" empowered employees, and the current "Principle-Driven Culture".
As a result, Lundbeck improved delivery performance, quality, costs and productivity over time. It also received the Shingo Silver Medallion, recognizing its progress in establishing a culture
The document discusses the importance of talent management and developing HR standards in South Africa. It notes that attracting, developing, and retaining talent is a top strategic priority for organizations globally. Furthermore, talent affects a company's ability to implement strategy, capitalize on opportunities, and deliver leading products and services. The document then outlines South Africa's process of developing national HR standards over several phases from 2013 to 2014 through workshops with over 400 HR professionals. This included creating standards for the HR management system and specific HR practices like talent management, succession planning, and learning culture.
KM: Improving and Sustaining Quality - Some Opportunities and Challenges of I...Dr. Helen Paige
The document discusses the opportunities and challenges of implementing ISO 9001:2015 for quality management. Some key challenges include lack of top management commitment, employee resistance to change, and insufficient resources. Two crucial factors for successful implementation are top management involvement and effectively engaging employees. While standards can benefit businesses by improving quality, consistency and compliance, they also require organizational knowledge management. The new ISO 9001:2015 standard emphasizes determining, developing and evaluating organizational knowledge. Quality management practices like continuous improvement, statistical quality control and customer satisfaction management can enable knowledge creation within organizations.
EFQM Sustainable Excellence -Primer and Good PracticesChris Hakes
Primer on the 2010 EFQM Excellence Model.
Examples of International good practices for Leadership, Strategy, People, Process and Resource Management.
Examples of sound of measurement practices for People, Customer, Societal and Business results.
Ocupational Health Training - HSE - NeuroCoachingLuis Gaviria
http://gaventerprise.com/hse/ocupational-health-training-1/ HSE: Ocupational Health Training - Behavior Based Safety. NeuroCoaching.
Training for managers and leaders.
Luis Gaviria
Marty J. Evert has received the ASQ-Certified Manager of Quality/Organizational Excellence certification from the American Society for Quality after completing its requirements. This certification demonstrates proficiency in quality management principles and practices, and allows the use of "ASQ-CMQ/OE" in professional correspondence. A CMQ/OE leads process improvement initiatives in organizations of all sizes and sectors by facilitating teams, establishing customer relations, supporting strategic planning and using measurement systems. Since 1968 over 170,000 individuals have become ASQ-certified in their fields, and ASQ is a global community dedicated to improving quality worldwide.
The document outlines many benefits of becoming an ACCA (Association of Chartered Certified Accountants) member. It discusses how ACCA membership provides globally transferable qualifications that are recognized by employers worldwide. It also provides access to job opportunities across sectors, networking opportunities through online communities, career resources and jobs portal, professional development and events. Members can strengthen their skills and integrity while enjoying customer support.
iEDGE is now the exclusive reseller and distributor of assessments from Assessments 24x7 in Pakistan. Assessments 24x7 is a global leader in assessment technology that has conducted over 7 million assessments. They offer a wide range of assessment types to evaluate things like personality, leadership skills, sales aptitude, and more. iEDGE is authorized to market, distribute, and provide support for all of Assessments 24x7's products and platforms to clients in Pakistan.
The executive team at Raaziq has over 90 years of combined experience in supply chain management. Raaziq has redefined products and implemented technology-enabled business processes compatible with global best practices. The growth and reputation of Raaziq is due to the leadership qualities of ethics, foresight and focus that emanate from the experienced executive team.
The document summarizes Fiji Electricity Authority's (FEA) journey with Quality Circles over several years from 2012-2016. It began with 12 observers attending a convention in 2012 and grew to include 44 Quality Circle teams by 2015 with over 400 employee participants. Key achievements included FEA teams winning awards at national and international conventions. The Quality Circles program helped boost employee morale, teamwork, and continuous improvement efforts. It established FEA as a model organization for Quality Circles in Fiji and inspired other organizations like Future Farms Ltd to implement similar programs.
This document summarizes the key points in linking quality management systems with finance and governance functions. It recommends using a Hoshin Kanri planning process to connect organizational strategies with quality initiatives, tactics, and key performance indicators. This creates alignment across functions and demonstrates how quality systems provide value. The summary outlines the Hoshin Kanri approach, including listing strategies, quality initiatives to achieve them, tactics to accomplish initiatives, and metrics to measure outcomes and improve processes. It emphasizes the importance of both leading and lagging indicators to manage inputs and outputs. Developing these linkages through a collaborative planning process helps quality professionals integrate strategically and overcome perceptions of being non-value-added overhead.
KM SHOWCASE 2020 - "Opportunities with ISO 30401" - John ColesKM Institute
ISO 30401 provides a framework for organizations to establish an effective knowledge management system based on best practices. It outlines requirements in areas like leadership, planning, operations, and improvement. Certification allows organizations to claim they meet a global standard for knowledge management and access new markets. The standard also provides opportunities to integrate knowledge management practices with other ISO standards like ISO 9001 on quality management. Overall, ISO 30401 helps organizations formalize and improve their approaches to creating, sharing, and applying knowledge.
The EFQM Excellence Model provides a framework for organizations to assess their performance and drive continuous improvement. It includes 9 criteria across enablers and results. The 5 enabler criteria cover leadership, strategy, people, partnerships/resources, and processes/services. The 4 results criteria cover customer, people, social, and business outcomes. Organizations can use the RADAR logic to structure self-assessment of their approaches and achievement of results. The model takes a holistic view to help organizations meet stakeholder expectations and achieve sustainable excellence.
Insights Success Magazine, we have introduced The 10 Most Valuable ISO Certification Companies, in order to assist businesses to choose their right ISO Certification. Assessing the scenario in versatile perceptions our magazine has brought into light the companies, who have flaunted some excellent ISO Certification.
This document provides an overview of services offered by Jadarat, including Jadarat Consulting, Jadarat Learning, Jadarat Solutions, and Jadarat Research. Jadarat Consulting offers various services including performance management, assessment centers, competency frameworks, innovation management, strategy making, Investors in People excellence, and excellence readiness. Jadarat Learning provides learning programs, professional certificates, and blended learning approaches. Jadarat Solutions and Jadarat Research are also mentioned but no details are provided about their services.
CASI Global, New York is the apex body dedicated to promoting corporate social responsibility (CSR) and sustainability through certifications, alliances, student chapters, and research. It offers world-class certification programs for people, products, and companies in CSR and sustainability. To promote its mission, CASI provides an integrated Global Student Associate certification program to students to help them gain an understanding of CSR and sustainability.
EFQM European Foundation Of Quality Management - Radar ModelShashank Varun
The RADAR logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation. At the highest level, RADAR logic states that an organisation needs to: Determine the Results it is aiming to achieve as part of its strategy.
The document introduces the EFQM Excellence Model, which provides guidance for organizations to achieve sustainable excellence. It is comprised of fundamental concepts of excellence, the EFQM excellence model framework, and RADAR logic. The framework contains 9 criteria including leadership, strategy, people, partnerships/resources, processes/products/services, customer results, people results, society results, and key results. It is a non-prescriptive model that can help organizations understand the relationships between what they do and the results they achieve to plan strategic improvements.
The document discusses moving from an operational excellence focus to an enterprise excellence focus. It describes how most companies start with tools in operations but need principles across the entire enterprise for long term sustainability. The Shingo Model provides a framework from tools to principles. Leaders must define the desired culture and align systems to support behavioral changes. Workshops are offered to help organizations discover the principles underlying operational excellence.
In this webinar, Sallie George of the Robert Wood Johnson Foundation and Lynn Fick-Cooper and Sarah Stawiski of the Center for Creative Leadership share the story of how their organizations partnered to develop 220 emerging community health leaders and in the process how their work effected meaningful change in 8 different vulnerable communities across the United States.
During the Webinar they share:
Why the Robert Wood Johnson Foundation made this investment;
An overview of the program the Center for Creative Leadership designed and delivered to achieve RWJF’s intended outcomes; and
How successful they were in achieving these outcomes.
Organization Competitiveness Index client report vs all IndiaIndresh Saluja
The document describes the results of an Organizational Competitiveness Index (OCI) assessment conducted at a client organization. The OCI measures managerial beliefs across four factors: alignment with organizational goals, leadership/culture, customer sensitivity, and operational excellence. The client's scores were lower than average in most areas, particularly leadership/culture. Their strongest belief was in the current competitiveness of the organization. This suggests the client may benefit from initiatives to strengthen leadership and align managers behind future organizational goals and success.
Lundbeck is transitioning from a European single-product company to a global multiple product company. It aims to expand into new markets, deliver its late-stage pipeline, execute new product launches, and diversify its portfolio.
Over eight years, Lundbeck underwent a cultural transformation to embed operational excellence principles. It progressed through four phases - "Better for Less" focused on lean tools, "Create Results Together" developed leadership, "Own the Future" empowered employees, and the current "Principle-Driven Culture".
As a result, Lundbeck improved delivery performance, quality, costs and productivity over time. It also received the Shingo Silver Medallion, recognizing its progress in establishing a culture
The document discusses the importance of talent management and developing HR standards in South Africa. It notes that attracting, developing, and retaining talent is a top strategic priority for organizations globally. Furthermore, talent affects a company's ability to implement strategy, capitalize on opportunities, and deliver leading products and services. The document then outlines South Africa's process of developing national HR standards over several phases from 2013 to 2014 through workshops with over 400 HR professionals. This included creating standards for the HR management system and specific HR practices like talent management, succession planning, and learning culture.
KM: Improving and Sustaining Quality - Some Opportunities and Challenges of I...Dr. Helen Paige
The document discusses the opportunities and challenges of implementing ISO 9001:2015 for quality management. Some key challenges include lack of top management commitment, employee resistance to change, and insufficient resources. Two crucial factors for successful implementation are top management involvement and effectively engaging employees. While standards can benefit businesses by improving quality, consistency and compliance, they also require organizational knowledge management. The new ISO 9001:2015 standard emphasizes determining, developing and evaluating organizational knowledge. Quality management practices like continuous improvement, statistical quality control and customer satisfaction management can enable knowledge creation within organizations.
EFQM Sustainable Excellence -Primer and Good PracticesChris Hakes
Primer on the 2010 EFQM Excellence Model.
Examples of International good practices for Leadership, Strategy, People, Process and Resource Management.
Examples of sound of measurement practices for People, Customer, Societal and Business results.
Ocupational Health Training - HSE - NeuroCoachingLuis Gaviria
http://gaventerprise.com/hse/ocupational-health-training-1/ HSE: Ocupational Health Training - Behavior Based Safety. NeuroCoaching.
Training for managers and leaders.
Luis Gaviria
Marty J. Evert has received the ASQ-Certified Manager of Quality/Organizational Excellence certification from the American Society for Quality after completing its requirements. This certification demonstrates proficiency in quality management principles and practices, and allows the use of "ASQ-CMQ/OE" in professional correspondence. A CMQ/OE leads process improvement initiatives in organizations of all sizes and sectors by facilitating teams, establishing customer relations, supporting strategic planning and using measurement systems. Since 1968 over 170,000 individuals have become ASQ-certified in their fields, and ASQ is a global community dedicated to improving quality worldwide.
The document outlines many benefits of becoming an ACCA (Association of Chartered Certified Accountants) member. It discusses how ACCA membership provides globally transferable qualifications that are recognized by employers worldwide. It also provides access to job opportunities across sectors, networking opportunities through online communities, career resources and jobs portal, professional development and events. Members can strengthen their skills and integrity while enjoying customer support.
iEDGE is now the exclusive reseller and distributor of assessments from Assessments 24x7 in Pakistan. Assessments 24x7 is a global leader in assessment technology that has conducted over 7 million assessments. They offer a wide range of assessment types to evaluate things like personality, leadership skills, sales aptitude, and more. iEDGE is authorized to market, distribute, and provide support for all of Assessments 24x7's products and platforms to clients in Pakistan.
The document describes the various organizations that are involved in administering the Malcolm Baldrige National Quality Award program. It explains that the Foundation for the Malcolm Baldrige National Quality Award was created to permanently endow the award program. It also discusses the roles of the National Institute of Standards and Technology, the American Society for Quality, the Board of Overseers, and the Board of Examiners in managing various aspects of the award program. Finally, it provides information on the annual Quest for Excellence conference where award recipients share best practices.
Business Academy is a skills training provider established in 2003 that offers public and customized in-house training programs. It has a wide range of accredited management, leadership, personal development, and industry-specific courses. It is committed to delivering high quality, relevant, and ethical training to organizations and individuals using experienced facilitators in order to maximize professional and organizational growth.
An overview of ASQ Quality Auditor (CQA) certification program with tips for passing exam
http://seetharamkandarpa.webnode.in/news/web-series-session-1-overview-of-asq-certified-quality-auditor-conducted-on-21-may-2017/
This document provides an overview of a company that provides training and consulting services related to sustainability, ESG, and development. Some key points:
- The company was established in 2016 by industry professionals to promote sustainability through training and development.
- It has a team of consultants with 20+ years of experience and collaborates with industry bodies, institutions, and certification organizations.
- Services include ESG consulting, sustainability reporting, training, and professional certifications. Training topics cover areas like leadership, sales, project management, and technical skills.
- The company has international partners across regions like North America, Europe, Asia, and Australia to deliver services globally.
How to improve your organization's performance with DawnInterfacing
Attend this session to learn about this formula and how your organization can apply it to achieve exceptional results - good governance, trust in leadership, customer delight, employee engagement, continually improving work processes, strong supplier and partner relationships, better utilization of resources, balanced system of measurement, and financial results.
This document outlines Pakistan's commitment to creating a quality environment. It discusses establishing a National Quality Council to develop quality strategies and programs. It also discusses the government promoting the purchase of goods and services that meet quality standards from public sector organizations. Additionally, it proposes organizing an annual National Quality Award scheme in various categories to recognize producers and service providers for quality efforts. A similar award scheme for education is also proposed to recognize outstanding students and teachers. The document emphasizes promoting best management practices to improve quality.
This document provides an introduction and overview of Anexas Consultancy Services, a global management consulting firm based in Copenhagen, Denmark. It states that Anexas offers a wide range of consulting services including Lean Six Sigma, project management, business process management, data analytics, and training programs. It provides examples of Anexas' credentials and client portfolio across various industries such as manufacturing, engineering, pharmaceuticals, banking, IT, and healthcare.
Star Services LLC is a leading outsourcing company in the UAE that provides high-quality staffing solutions and personnel to hundreds of major companies across various industries. They have over 25 years of experience recruiting and screening candidates to match their clients' requirements. The document describes Star Services' vision, services, processes, clients, and qualifications to demonstrate why they are the top outsourcing provider in the UAE.
DigiLEAF is a knowledge-based solutions provider specializing on Enterprise Quality Management and Information Technology Infrastructure and Governance. DIGILEAF offers training, audit and consulting as the primary service areas capturing the end-to-end roadmap of building a Quality Culture from conceptualization to execution of quality assurance, quality control, and deployment of organizational excellence methodologies. DIGILEAF prides itself in being vertically-strong in its chosen niche, in the wealth of industry experience it has and its capability to ENGAGE to its clients in the most unconventional, versatile and innovative way possible, giving the clients that delighted & worthwhile experience.
The document discusses integrating ISO (International Organization for Standardization) and process improvement (PI) through a Healthcare Improvement Model. The model aims to help healthcare systems continuously improve processes, policies, and patient care while reducing costs. It establishes five tiers from the system level down to individual facilities. By combining ISO's standardization approach and PI's focus on identifying and addressing issues, the model intends to promote continuous quality improvement throughout a healthcare organization.
This document summarizes a presentation given by Rre Elijah Litheko, CEO of IPM, to discuss emerging trends in the HR field. Litheko discusses how the world is changing with increased connectivity, technology advances, and less ability to predict the future. HR professionals must innovate to stay competitive and collaborate to remain ahead of changes. Litheko promotes the benefits of professional recognition and membership with IPM, including credentials, career support, learning opportunities, and contributing to the profession through mentoring.
Organization Quality Culture Development by STACSwapnil Karale
This document discusses developing and sustaining a quality culture within an organization. It outlines a three-part test for quality culture, which includes leadership prioritizing quality, clear communication of quality messages, and empowering employees. It then assesses different aspects of quality culture, such as governance structures, compliance activities, metrics, leadership, human resources practices, training, rewards, and information sharing. Finally, it outlines what a high-performing, sustainable quality culture could look like, including employees understanding their quality roles, leadership engagement, communication, training, consistent standards, and institutionalizing lessons learned.
Malcolm Baldrige National Quality AwardAmir NikKhah
The document provides an overview of the Malcolm Baldrige National Quality Award, which was created in 1987 to promote quality awareness and share best practices among U.S. organizations. It describes the award's aims of enhancing competitiveness, identifying role models, and establishing evaluation criteria. It also outlines the criteria used for the award, including leadership, strategic planning, customer focus, measurement/analysis, workforce focus, and operational effectiveness.
Advantis consulting 2011 - dynamic and cutting edge business improvement specialists. Enabling sustainably Business Improvement through Education and Engagement.
The document summarizes key findings from a survey conducted by the American Society for Quality (ASQ) on how organizations around the world manage quality. Some of the main findings include:
- The survey received responses from 1,991 organizations across 22 countries, representing 75% of global GDP.
- 51% of respondents report quality measures across their entire organization and 68% share quality performance information with customers.
- 88% of organizations offer incentives to staff for meeting quality targets, most commonly in the form of manager recognition (55%) or financial incentives (30%).
- Reporting of quality measures varies, with senior leadership typically receiving quarterly/annual reports while frontline staff receive weekly/daily reports.
2. 2
2
What Is 21st
Century Quality?
About 60 percent
of quality professonals say their
organization exhibits a culture of
quality—which means there are
many opportunities to enhance and
improve quality programs to realize
quality’s full potential. ❶
• Being able to charge more for products and services
• Increasing revenue through innovation and new
product development
• Using data more effectively to drive business strategy
• Delivering a better customer experience
• Improving processes and operations
• Enhancing brand reputation
• Reducing waste
A quality-driven
culture accelerates
organizational
performance by:
Over the last three decades, quality has evolved from a manufacturing focus largely on compliance to a
more holistic approach that affects the daily work of every employee, regardless of industry. Today, it is
a business imperative used by organizations of every size and industry.
Businesses today are facing relentless competition, where a clear return on investment is a competitive
must. Industry leaders are focused on innovation, increased productivity, data management and analytics,
continuous improvement, customer satisfaction, and project and risk management.
Organizational survival depends on the ability to respond quickly and cost effectively to pressures created
by new regulations, global challenges, industry-changing innovation, and the constant need to unlock
value for customers, partners, and stakeholders. It requires organizations to focus on delivering the
improvements, differentiation, excellence, and driving growth.
The funny thing is: that’s the language of quality. It always has been. No matter what it’s called by an
organization—quality, continuous improvement, enterprise quality, performance excellence—quality is
what differentiates the value of goods and services organizations and businesses create.
3. 3
About ASQ
ASQ provides the global community with the expertise, tools, and
solutions to help organizations and individuals improve the products,
services, and experiences we rely upon for our safety, health, and
daily lives. Our mission is to increase the use and impact of quality in
response to the diverse needs of the world.
Founded in 1946, ASQ has been at the forefront of the quality
movement. We trace our beginnings to the end of World War II,
as quality experts sought ways to sustain quality improvement.
Today, we continue to support innovations in many fields.
• We help individuals achieve career success by offering
knowledge resources, professional training, and certification.
• We offer organizational assessment tools and culture of quality
workshops to help businesses and organizations strengthen and grow.
• We help organizations find solutions to their business problems while
uncovering opportunities to make their organizations work better.
• We facilitate a global community through networking,
geographic and topic-specific member units, career
development, and the sharing of ideas.
• And we serve industries as diverse as manufacturing,
software, healthcare, service, banking, and beyond.
The ASQ family of companies includes accreditation leaders ANSI-ASQ National Accreditation Board and Exemplar
Global. ANAB is the U.S. accreditation body for management systems, laboratories, inspection bodies, proficiency test
providers, and reference material producers. Exemplar Global provides personnel certification, credential management
for individuals seeking further professional recognition, and independent certification for training providers to enhance
their course quality and outcomes.
www.asq.org • www.anab.org • www.exemplarglobal.org
1. ASQ Global State of Quality Research, 2013
We advocate and
advance quality
approaches, systems,
and tools that make
our businesses,
organizations, and
communities work better.
A Global Community
ASQ champions people who are passionate about quality in more than 150 countries. We operate regional centers in
the U.S./Canada, in North and South Asia, Latin America, and in the United Arab Emirates serving the Middle East and
Africa. ASQ also leverages its network of World Partners®
in multiple countries to advance quality around the world.
Our global presence provides local access to community, career development, credentials, knowledge, and
information services, and works with local businesses, governments, and other institutions to improve organizational
performance. And, our network of Country Counselors and Local Member Communities serves as focal points for
members outside the United States and Canada by providing member services and networking opportunities.
asq.org/global
4. 4
The Quality Advantage
According to a study by the Center for
Economic and Business Research, every
US$1 spent on a quality management
program returned:
93% of responding organizations agreed QM was a
significant driver of success
$
$
83% of responding organizations agreed that without
QM they could not justify their pricing to customers ❸
In addition, the study found that:
in profit
$6
$16
$3
in revenue
in cost reduction
Quality makes organizations more competitive and yields improved bottom-line results. On a wider scope,
the benefits of quality to society include economic growth and stability, increased employment opportunities,
reductions in environmental contamination, and product safety.
ASQ’s Global State of Quality research shows that 72 percent of respondents agreed that quality measures
at their organizations were used to drive higher performance. ❷
2. June 2012 study by the Center for Economic and Business Research. From Lasting Impression, QP, November 2012
3. Costs and Savings of Six Sigma Programs, Quality Management Journal, October 2012
innovation
efficiency
performance
excellence
standards
supplychain
voice of
increased
the customer
riskm
anagement
culture
ofquality
5. 5
Quality Programs
Team Excellence
ASQ’s Team Excellence program provides tools and resources for developing
and evaluating high‐performing teams. Since 1985, the Team Excellence framework
has empowered more than 1,150 teams to deliver system-wide enhancements and
champion quality within their organizations—saving millions by creating efficiencies
and reducing waste.
Team Excellence training and coaching services are taught by master trainers
and improve project team effectiveness within an organization.
ASQ’s International Team Excellence Award Process is the world’s premier
team recognition program—acknowledging teams from companies large and
small for their achievements in improving business performance.
wcqi.asq.org/team-competition/index.html
Emerging Quality Leaders
The Emerging Quality Leaders Program is a one-year, leadership development
experience for high-potential quality professionals in organizations focused
on establishing a culture of quality and performance excellence. The program
prepares a select group of rising professionals for high-impact quality leadership
in the 21st
century.
asq.org/emerging-quality-leaders
Standards
As an accredited standards developer, ASQ has played a vital role in the
process of setting standards on quality management, environmental management,
statistics, and social responsibility that facilitate global commerce. We provide
support to a number of volunteer groups that develop and approve international
and American National Standards. This includes the most widely known standards,
such as ISO 9001, ISO 26000, and ISO 14001, as well as other standards and
technical reports that apply quality management principles, tools, and technology.
asq.org/standards
Social Responsibility
Quality plays an indispensable role in helping companies achieve
their social responsibility (SR) objectives. ASQ is the administrator for the
U.S. Technical Advisory Group for ISO 26000, an international social
responsibility guidance standard.
ASQ has created an SR Technical Community to demonstrate the connections
between quality and social responsibility. Organizations can use quality tools
to plan and measure their social responsibility success and business impact.
asq.org/learn-about-quality/social-responsibility/index.html
6. 66
Career and Organizational Development
Certification
Endorsed by more than 125 companies around the world, ASQ’s certifications are a formal recognition that an
individual has proficiency within, and a comprehension of, a specified body of knowledge. It’s also a mark of
excellence. Recognized globally, our certifications are essential development tools that help quality professionals show
they’re on top—of regulations, of expertise, and of industry standards. People with ASQ credentials don’t just improve
their companies’ bottom lines; they build careers.
ASQ offers 18 certifications, many translated into four languages, including basic quality tools, Six Sigma programs,
quality engineering, and management. Our certification examinations are administered at 250 testing locations in the
United States and an additional 90 worldwide.
asq.org/cert
Training
ASQ offers a variety of classroom, virtual, blended, and Web-based training for both individuals and organizations
through its ASQ Learning Institute®
. The Learning Institute provides off-the-shelf and customized trainings taught by
industry experts with an average of 25 years of on-the-job and teaching experience.
From courses focused on compliance to best practices, quality fundamentals, Six Sigma and lean, to certification
preparation, ASQ offers diverse training methods and experiences that let organizations and individuals gain and
apply the knowledge to get a competitive advantage.
asq.org/learninginstitute
“My experience with
ASQ training has been
outstanding. These courses
have taken the ‘fear factor’
out of complex concepts.
They’ve functioned as
a stepping stone for my
career, and allowed
me to become a more
significant contributor
at my company.”
– ASQ member
7. 7
“In addition to
opportunities to participate
in quality improvement
projects, within two years
I received two promotions
and tripled my salary.”
– ASQ member
Events and Conferences
ASQ connects the global quality community through conferences
and meetings throughout the year—and every event pays off in
dividends for learning and networking opportunities. Our premier
event is the annual World Conference on Quality and Improvement.
The conference offers a forum of ideas and an international network
of thought leaders, experts, and peers eager to share the proven
results achieved through quality. Attendees learn new and classic
methodologies while networking with thousands of global professionals.
Other ASQ conferences include the Lean and Six Sigma Conference,
the ASQ Standards Conference, and many regional and industry events.
Connections from an ASQ conference don’t end on the last day; they
continue to inspire, educate, and promote a culture of quality long after
the event is over.
asq.org/conferences-events.html
8. 8
8
“Being a member of ASQ
immediately conveys the
fact that I am a quality
professional. Being a
member of ASQ conveys
that I know what I’m
talking about because
they know what they’re
talking about.”
– Luke Stark
Quality Assurance
Technicolor
ASQ Membership
An ASQ membership is a membership of results, from career advancement that comes via training and
networking, to enterprise-wide financial results, increased efficiencies, productivity, and customer satisfaction.
ASQ offers different levels of customized membership to fit everyone from individuals to small companies and
nonprofits to large global organizations.
When members join ASQ, they become a part of a community of people who are passionate about quality.
They can immediately build connections with other quality professionals and gain access to knowledge resources,
professional development opportunities, and a global network of experts and resources.
Enterprise Quality Roundtable Membership
Ignite performance excellence to transform your enterprise into a continuous improvement culture. ASQ’s premier
Enterprise membership empowers every employee in your organization with the full portfolio of knowledge,
certification paths, access to executive communities of problem solvers and experts, and delivers opportunities for
long-term global partnerships. This is the perfect membership for large organizations in all sectors. The Enterprise
Quality Roundtable membership offers member discounts, access to members-only content on asq.org, free
subscriptions to Enterprise Excellence newsletters, and electronic access to all forums and divisions.
Corporate Membership
A corporate membership is well-suited for midsized organizations across all fields, and includes benefit add-ons
that companies can choose based on their preference. Your company or organization will soon benefit from trusted
methodologies leading to a strong supply chain, enhanced customer experience, and an increased bottom line.
9. 9
“When I think
about why I value
ASQ, it’s because of
the quality of other
members I have met.
I value the confidence
I’ve gained as a young
professional by interacting
with them.”
– Stephanie Thompson
Quality Manager
Campcorp Structures
asq.org/membership
Individual Membership
Your journey to professional success begins here. As an ASQ member, you
will appreciate the latest development tools, networking opportunities, and
access to unlimited knowledge to guide you in your career and beyond.
Take your current job to the next level, find solutions to all of your
quality problems—large and small—and secure your future in quality.
Meet, communicate, and collaborate with your peers within the quality
community through ASQ’s numerous networking opportunities.
There are four levels of individual memberships designed to fit your
distinct career needs: Full, Associate, Student, and Senior.
Full Membership
This level provides learning and networking opportunities, professional
development, and knowledge exchange. You will gain immediate access
to a global community of quality professionals through regional and
topic-specific member units. These groups provide many in-person
networking and learning opportunities. There is a wide database of
quality research, case studies, publications, and training options offered
to you through the ASQ Learning Institute. ASQ members also enjoy
special pricing on training, certifications, and leadership development
as well as leadership opportunities within your section and region.
Associate Membership
At the Associate level, busy, on-the-go professionals will enjoy the
experience of an electronic membership in addition to the learning
and networking opportunities, professional development, and
knowledge exchange.
Student Membership
This affordable level gives full-time students access to networking and
training opportunities. By joining ASQ early in your career, you can help
guarantee later success.
Senior Membership
Leadership and professional achievement do not go unnoticed by
ASQ, and this level rewards members with enhanced recognition and
benefit selections.
10. 10
10
Family Legacy
p. 46
The Ishikawa
Putting Best Practices to Work www.qualityprogress.com | September 2015
PQUALITY
KEEP
CALM
AND
PREPARE FOR
ISO 9001:2015
Let our experts help p.18
The Global Voice of QualityTM
How to select
an ISO 9001
consultant p. 8
Retool audits
using the Kano
model p. 38
Plus:
QUALITYPROGRESS|SEPTEMBER2015IS09001:2015VOLUME48/NUMBER9
People | Pride | Performance
January 2016 | www.asq.org/pub/jqp
Vol. 38, No. 4
The Journal for
Quality and
Participation
Understanding the
Need for Socially
Responsible
Organizations
Extending Social
Responsibility
Efforts to Suppliers
Focusing
Improvement
Projects on the
Big Picture
AIMING HIGHER
Incorporating Social
Responsibility Into
Improvement
Efforts
Knowledge Resources
Knowledge Center
ASQ’s online Knowledge Center is a one-stop collection of resources that
make up the Quality Body of Knowledge (QBOK®
), from foundational
concepts, tools, and definitions, to historical insights, to the latest research,
case studies, benchmarking, and more. The Knowledge Center gives
practitioners access to the world’s most extensive and reliable references on
quality so they can transform information into solutions and new insights for
organizational challenges and opportunities. Drawn from ASQ and many
other sources, the QBOK continually grows as new thinking, examples, and
applications emerge.
asq.org/knowledge-center
Quality Press
Quality Press is the world’s largest publisher of quality-related products
with books and certification study materials on a wide range of topics
such as ISO 9001, Six Sigma, lean, and quality management. ASQ
also publishes six journals and magazines, including Quality Progress—
our flagship monthly publication. These publications keep the quality
community abreast of both technical and nontechnical trends and help
practitioners gain knowledge crucial to organizational and career success.
asq.org/quality-press
11. 11
ASQ®
TV
ASQ®
TV is a monthly online video series that brings
to life stories on quality innovation, strategies, ideas,
and tools to achieve continuous improvement and
performance excellence. The series features industry
news, interviews with global quality experts, event
coverage, quality tools and techniques, and more.
ASQ also produces the Quality for Life®
video series,
which shares the stories of quality professionals
who use quality tools to make a difference through
volunteering and cause-based initiatives.
videos.asq.org
ASQ’s annual surveys on manufacturing outlook and salaries for quality
professionals serve as powerful economic barometers.
Research
ASQ’s industry research provides organizations with data and insights
crucial to making sound business decisions.
• The ASQ/Forbes Insights Culture of Quality Research offers
actionable insight into how a quality-driven culture can accelerate
business performance.
cultureofquality.org
• The ASQ Future of Quality Study, conducted every three years,
identifies key forces that are most likely to shape the future of
quality in the world.
asq.org/future-of-quality
• The ASQ Global State of Quality Research creates a baseline of
fundamental quality and continuous improvement practices around
the world, pinpointing gaps and opportunities.
globalstateofquality.org
12. Connect With Us
Twitter
Facebook
YouTube
LinkedIn
View From the
Q blog asq.org/blog
ASQ helps individuals
and organizations
optimize quality to
propel their careers
and businesses forward.
Get the competitive edge.
Contact ASQ today!
ITEM B1694
Learn What ASQ Can Do for You
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