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TakeLessons
Teacher On-Boarding
What we will be covering
                   ●   Company history and
                       vision
                   ●   How to prosper as a
                       TakeLessons instructor
                   ●   Expectations
                   ●   What’s next
                   ●   Resources
TakeLessons Teacher On-Boarding
About TakeLessons
About TakeLessons
            Culture of Music!
The History
  2004: The growing family          2005: The Tired Teacher




2003: It all started with an idea      2005 and Beyond!
Our Vision




              Influence and inspire a generation through music!
 ●   Excellent teachers
 ●   Income opportunities
 ●   Teachers can focus on teaching
What we do for YOU!
●   Marketing
●   Professional profile
●   Online account
●   Teacher Support
●   Sales team
●   Payment collection
The "First-Class Experience"
TakeLessons Teacher On-Boarding
Your Account
Availability Calendar




●   Available time slots for
    new students
●   Must be updated at least
    every 30 days
●   We do not contact you
    first
Time Off

●   Schedule anything that
    conflicts with regular
    availability
●   Enter time off before the 25th
    to avoid rescheduling
●   30 days notice of 3 weeks or
    more time off
●   Reach out to students to
    reschedule
●   We love to see time off!
●   Company holidays:
      ○   Thanksgiving
      ○   Christmas Eve/Day
      ○   lNew Years Day
In-Home Lessons
Traveling radius
●   As the crow flies
●   Does not take into account:
      ○   Bridges
      ○   Bodies of water
      ○   Traffic
      ○   Travel time
      ○   Street mileage
In-Home Lessons
●   30 minute buffer between lessons
●   2 separate calendars
     ○   If your availability differs between your studio and your
         travel
●   Contact us to change preferences
Best Buy Students




Best Buy for Teacher Contractors
●   Automatically included
●   Exactly like regular lessons
      ○ May receive promo students

●   Students purchase lessons at the store or online
●   At your studio or at student’s home – not Best Buy
How to Attract Students? Your Profile!

●   Profile Picture = First Impression
      ○   Up close
      ○   Well-lit
      ○   Smiling and approachable
      ○   Of YOU!
      ○   Avoid webcam photos
How to Attract Students? Your Profile!
                                                   Your Studio
    Up to 8 additional photos
      Teaching
                         Family/Friends/Pets




            Performing
                                               Hobbies
How to Attract Students? Your Profile!

Videos and Audio
 ● Upload Youtube Link

 ● MP3 file


 Instructional       Introduction   Performance
How to Attract Students? Your Profile!
Written section
●   First person – not a professional resume
      ○   Make it about what you can do for the
          student – not all about accomplishments
●   Avoid “music speak”
●   80% of our students are complete beginners
      ○   Contact us for a profile review
●   Ages 5-99 and both male and female students
New Students


               Email notification
               ●   Contact info of student/parent
               ●   Lesson start date and time
               ●   Questionnaire
                    ○   Musical interests
                    ○   Goals
                    ○   Experience level
New Students

        Give the student a call as soon as possible
        ●   Click one of the following options:
             1. Contacted
             2. Attempted to contact
             3. Needs Assistance
              ○   This lets us know that you’re good to go!
                   ■   If you consistently do not mark the link to let
                       us know that you're aware of new students, we
                       question whether to continue sending you
                       students
What if I do not want more students?
 We can place a temporary pause on your account
  ○   We will not place further students with you until you're ready
       ■   Too many students
       ■   Change in availability
       ■   Not renewing contract
  ○   30 days notice if moving
  ○   If we place a student with you before you ask us to pause your
      account, you will be expected to take the student
  ○   TakeLessons reserves the right to pause a teacher’s account at
      any time
Your Master Schedule




    ●   Upcoming Lessons
         ○   Assigned dates and times
                                          Do not teach lessons that are
                                         not paid for because we cannot
●       Lessons to Schedule                guarantee compensation!
         ○ Click the clock to schedule
         ○ Schedule in advance
Teaching "Off the Books"
 ○   Reschedule lessons through the system to prevent
     ■   Double booking
     ■   Incorrect records
     ■   Confusion with lesson times
 ○   "Poaching" students
     ■   Refer to contract for more details
Getting Paid




   ○   Electronic Funds Transfer
       ■   Paid on 7th and the 22nd each month
           ●   Lessons marked on 1st-15th paid on 22nd
           ●   Lessons marked on 16th-31st paid on 7th
   ○   The way to get paid is to mark your lessons
Getting Paid
                      Retention-Based Pay Scale


 Number of Lessons Taught          Percentage Teacher Earns

 1-12                              50%

 13-24                             70%

 25-49                             80%

 50+                               90%




If you have any specific questions about your rates, please
                            give us a call!
Marking Lessons


                                  ○   Mark or reschedule
                                      lessons within 72 hours
                                  ○   You will not be paid
                                      until lessons have been
                                      marked "Attended" or
                                      "Missed"



Attended, Missed, or Reschedule
Marking Lessons
Attended (Complete)
    ○   Lesson happened as scheduled
    ○   Submits lesson for payment
Marking Lessons

Missed
○   Student canceled with less than 24
    hours notice
○   Sends notification to student – they
    cannot make it up
○   Paid same amount for missed as
    taught lesson
○   If you would rather reschedule, go
    for it!
     ■ We will always support you if
         you choose to mark as missed
Marking Lessons
Reschedule
●   Click the clock to reschedule
    ○   “This lesson only” or “all future
        lessons”
    ○   Cancel option
         ■   Rolls lesson over
    ○   Add Lesson option
         ■   Button located above flex
             students in Master Schedule
         ■   You can cancel a lesson and
             when you know what day/time
             to make it up, you can add it
             back
Marking Lessons
Lesson Comments
 ○ You can leave comments on lessons by clicking the

   magnifying glass icon
 ○ Comment ideas

    ■ Request a reschedule

    ■ Remind student what to practice

    ■ Touch base with parent/student

    ■ Give a lesson evaluation
TakeLessons Teacher On-Boarding
Resources
Resources
   Internal and External Feedback
    ○   Internal Reputation Rating
         ■ Respect
         ■ Having a great Internal Reputation Rating helps you
             to receive students!
    ○   Student Feedback
Resources
   How to get Student Feedback
    ○   Share your public profile with your
        private non-TakeLessons students and ask
        them to write you a review
    ○   Teachers with reviews on their profiles
        are 80% more likely to get students
    ○   Helps to establish credibility
Resources
Student Referrals - "Play it Forward"
 ● New Student gets a $75 discount
 ● You get a $25 bonus
    ○ When they book online from
      your unique link

Teacher Referrals - "Teach it Forward"
 ● You get $100 bonus!

    ○ When the teacher is accepted

      and teaches the 1st lesson
    ○ Referee must apply from the link


        You must register for the referral program and share
             your unique link to receive the bonuses!
Resources




 Craigslist ad tool
  ● Email link to contest@takelessons.com for weekly $100 drawing!
  ● “Hide” your contact info
  ● Internet Explorer not recommended
Resources

  ○   Great teacher profiles
       ■   http://takelessons.com/profile/bryan-b1
       ■   http://takelessons.com/profile/aaron-d
       ■   http://takelessons.com/profile/dixie-w
  ○   Independent Contractor Guidelines
       ■   Under “Reference” in your quick links
  ○   Student Policy Manual
       ■   http://takelessons.com/corp/studentPolicy
  ○   Referral Programs
       ■   Play it Forward: http://takelessons.referralcorner.com/
       ■   Teach it Forward: http://teachitforward.referralcorner.com/
Your Teacher Community Team




        We are here to support you!
How to Contact Us

   ●   General Support line: 619-858-2200
   ●   Teacher Support Hours
       ○   Monday-Friday 7:00 am – 5:00 pm
           ■   Subject to change
       ○   Student Support available on weekends
   ●   Email: info@takelessons.com
Thanks for viewing the
TakeLessons Teacher On-Boarding video!




 Please complete Comprehension Questionnaire found in the
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New Teacher Orientation

  • 2. What we will be covering ● Company history and vision ● How to prosper as a TakeLessons instructor ● Expectations ● What’s next ● Resources
  • 4. About TakeLessons Culture of Music!
  • 5. The History 2004: The growing family 2005: The Tired Teacher 2003: It all started with an idea 2005 and Beyond!
  • 6. Our Vision Influence and inspire a generation through music! ● Excellent teachers ● Income opportunities ● Teachers can focus on teaching
  • 7. What we do for YOU! ● Marketing ● Professional profile ● Online account ● Teacher Support ● Sales team ● Payment collection
  • 10. Availability Calendar ● Available time slots for new students ● Must be updated at least every 30 days ● We do not contact you first
  • 11. Time Off ● Schedule anything that conflicts with regular availability ● Enter time off before the 25th to avoid rescheduling ● 30 days notice of 3 weeks or more time off ● Reach out to students to reschedule ● We love to see time off! ● Company holidays: ○ Thanksgiving ○ Christmas Eve/Day ○ lNew Years Day
  • 12. In-Home Lessons Traveling radius ● As the crow flies ● Does not take into account: ○ Bridges ○ Bodies of water ○ Traffic ○ Travel time ○ Street mileage
  • 13. In-Home Lessons ● 30 minute buffer between lessons ● 2 separate calendars ○ If your availability differs between your studio and your travel ● Contact us to change preferences
  • 14. Best Buy Students Best Buy for Teacher Contractors ● Automatically included ● Exactly like regular lessons ○ May receive promo students ● Students purchase lessons at the store or online ● At your studio or at student’s home – not Best Buy
  • 15. How to Attract Students? Your Profile! ● Profile Picture = First Impression ○ Up close ○ Well-lit ○ Smiling and approachable ○ Of YOU! ○ Avoid webcam photos
  • 16. How to Attract Students? Your Profile! Your Studio Up to 8 additional photos Teaching Family/Friends/Pets Performing Hobbies
  • 17. How to Attract Students? Your Profile! Videos and Audio ● Upload Youtube Link ● MP3 file Instructional Introduction Performance
  • 18. How to Attract Students? Your Profile! Written section ● First person – not a professional resume ○ Make it about what you can do for the student – not all about accomplishments ● Avoid “music speak” ● 80% of our students are complete beginners ○ Contact us for a profile review ● Ages 5-99 and both male and female students
  • 19. New Students Email notification ● Contact info of student/parent ● Lesson start date and time ● Questionnaire ○ Musical interests ○ Goals ○ Experience level
  • 20. New Students Give the student a call as soon as possible ● Click one of the following options: 1. Contacted 2. Attempted to contact 3. Needs Assistance ○ This lets us know that you’re good to go! ■ If you consistently do not mark the link to let us know that you're aware of new students, we question whether to continue sending you students
  • 21. What if I do not want more students? We can place a temporary pause on your account ○ We will not place further students with you until you're ready ■ Too many students ■ Change in availability ■ Not renewing contract ○ 30 days notice if moving ○ If we place a student with you before you ask us to pause your account, you will be expected to take the student ○ TakeLessons reserves the right to pause a teacher’s account at any time
  • 22. Your Master Schedule ● Upcoming Lessons ○ Assigned dates and times Do not teach lessons that are not paid for because we cannot ● Lessons to Schedule guarantee compensation! ○ Click the clock to schedule ○ Schedule in advance
  • 23. Teaching "Off the Books" ○ Reschedule lessons through the system to prevent ■ Double booking ■ Incorrect records ■ Confusion with lesson times ○ "Poaching" students ■ Refer to contract for more details
  • 24. Getting Paid ○ Electronic Funds Transfer ■ Paid on 7th and the 22nd each month ● Lessons marked on 1st-15th paid on 22nd ● Lessons marked on 16th-31st paid on 7th ○ The way to get paid is to mark your lessons
  • 25. Getting Paid Retention-Based Pay Scale Number of Lessons Taught Percentage Teacher Earns 1-12 50% 13-24 70% 25-49 80% 50+ 90% If you have any specific questions about your rates, please give us a call!
  • 26. Marking Lessons ○ Mark or reschedule lessons within 72 hours ○ You will not be paid until lessons have been marked "Attended" or "Missed" Attended, Missed, or Reschedule
  • 27. Marking Lessons Attended (Complete) ○ Lesson happened as scheduled ○ Submits lesson for payment
  • 28. Marking Lessons Missed ○ Student canceled with less than 24 hours notice ○ Sends notification to student – they cannot make it up ○ Paid same amount for missed as taught lesson ○ If you would rather reschedule, go for it! ■ We will always support you if you choose to mark as missed
  • 29. Marking Lessons Reschedule ● Click the clock to reschedule ○ “This lesson only” or “all future lessons” ○ Cancel option ■ Rolls lesson over ○ Add Lesson option ■ Button located above flex students in Master Schedule ■ You can cancel a lesson and when you know what day/time to make it up, you can add it back
  • 30. Marking Lessons Lesson Comments ○ You can leave comments on lessons by clicking the magnifying glass icon ○ Comment ideas ■ Request a reschedule ■ Remind student what to practice ■ Touch base with parent/student ■ Give a lesson evaluation
  • 32. Resources Internal and External Feedback ○ Internal Reputation Rating ■ Respect ■ Having a great Internal Reputation Rating helps you to receive students! ○ Student Feedback
  • 33. Resources How to get Student Feedback ○ Share your public profile with your private non-TakeLessons students and ask them to write you a review ○ Teachers with reviews on their profiles are 80% more likely to get students ○ Helps to establish credibility
  • 34. Resources Student Referrals - "Play it Forward" ● New Student gets a $75 discount ● You get a $25 bonus ○ When they book online from your unique link Teacher Referrals - "Teach it Forward" ● You get $100 bonus! ○ When the teacher is accepted and teaches the 1st lesson ○ Referee must apply from the link You must register for the referral program and share your unique link to receive the bonuses!
  • 35. Resources Craigslist ad tool ● Email link to contest@takelessons.com for weekly $100 drawing! ● “Hide” your contact info ● Internet Explorer not recommended
  • 36. Resources ○ Great teacher profiles ■ http://takelessons.com/profile/bryan-b1 ■ http://takelessons.com/profile/aaron-d ■ http://takelessons.com/profile/dixie-w ○ Independent Contractor Guidelines ■ Under “Reference” in your quick links ○ Student Policy Manual ■ http://takelessons.com/corp/studentPolicy ○ Referral Programs ■ Play it Forward: http://takelessons.referralcorner.com/ ■ Teach it Forward: http://teachitforward.referralcorner.com/
  • 37. Your Teacher Community Team We are here to support you!
  • 38. How to Contact Us ● General Support line: 619-858-2200 ● Teacher Support Hours ○ Monday-Friday 7:00 am – 5:00 pm ■ Subject to change ○ Student Support available on weekends ● Email: info@takelessons.com
  • 39. Thanks for viewing the TakeLessons Teacher On-Boarding video! Please complete Comprehension Questionnaire found in the Welcome to TakeLessons email in order to verify attendance