New Teacher Orientation


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This is the slide show that we present to newly hired Teacher Contractors.

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  • Dixie----I enjoyed your Orientation very much. I think, Take Lessons will be a new challenge for me. I have been teaching drums for over 40 years, and can't wait to get my first student. Check my Website out, it will tell you about me. Thank you, Sid
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New Teacher Orientation

  1. 1. New Teacher Orientation
  2. 2. What we will be covering <ul><li>Company history and vision </li></ul><ul><li>How to prosper as a TakeLessons instructor </li></ul><ul><li>Expectations </li></ul><ul><li>What’s next </li></ul><ul><li>Resources </li></ul># of teachers here Names of other teachers Audio – you ARE on mute! ASK QUESTIONS Type questions here Notes
  3. 3. The History It all started with an idea… 2005 The tired teacher 2005 and Beyond! 2004 The growing family
  4. 4. Our Vision <ul><li>Influence and inspire a generation through music! </li></ul><ul><ul><li>Excellent teachers </li></ul></ul><ul><ul><li>Income opportunities </li></ul></ul><ul><ul><li>Teachers can focus on teaching </li></ul></ul>
  5. 5. What we do for YOU! <ul><li>Marketing </li></ul><ul><li>Professional profile </li></ul><ul><li>Online account </li></ul><ul><li>Teacher Support </li></ul><ul><li>Sales team </li></ul><ul><li>Payment collection </li></ul>
  6. 6. The TakeLessons First Class Experience
  7. 7. Availability Calendar <ul><li>Available time slots for new students </li></ul><ul><li>Must be updated at least every 30 days </li></ul><ul><li>30 days notice for </li></ul><ul><ul><li>Moving </li></ul></ul><ul><ul><li>Cannot take new students </li></ul></ul><ul><li>We do not contact you first </li></ul>
  8. 8. In Home Lessons <ul><li>Traveling radius </li></ul><ul><ul><li>As the crow flies </li></ul></ul><ul><ul><li>Does not take in to account: </li></ul></ul><ul><ul><ul><li>Bridges </li></ul></ul></ul><ul><ul><ul><li>Bodies of water </li></ul></ul></ul><ul><ul><ul><li>Traffic </li></ul></ul></ul><ul><ul><ul><li>Travel time </li></ul></ul></ul><ul><ul><ul><li>Street mileage </li></ul></ul></ul>
  9. 9. In Home Lessons <ul><li>30 minute buffer between lessons </li></ul><ul><li>2 separate calendars </li></ul><ul><ul><li>If your availability differs between your studio and your travel </li></ul></ul><ul><li>$6 extra for in home students </li></ul><ul><li>Contact us to change preferences </li></ul>
  10. 10. In Home Lessons <ul><li>Best Buy In Home Lessons Program </li></ul><ul><ul><li>Automatically included </li></ul></ul><ul><ul><li>Exactly like regular in home lessons except: </li></ul></ul><ul><ul><ul><li>TakeLessons polo shirt </li></ul></ul></ul><ul><ul><ul><li>Recommend Best Buy instruments and music books </li></ul></ul></ul><ul><ul><li>Students purchase lessons at the store or online </li></ul></ul><ul><ul><li>At student’s home – not Best Buy </li></ul></ul>
  11. 11. Time Off <ul><li>Schedule anything that conflicts with regular availability </li></ul><ul><li>Enter time off before the 25 th to avoid rescheduling </li></ul><ul><li>30 days notice of 3 weeks or more time off </li></ul><ul><li>Reach out to students to reschedule </li></ul><ul><li>We love to see time off! </li></ul><ul><li>Company holidays: </li></ul><ul><ul><li>Thanksgiving </li></ul></ul><ul><ul><li>Christmas Eve/Day </li></ul></ul><ul><ul><li>New Years Day </li></ul></ul>
  12. 12. How to Attract Students? Your Profile! <ul><li>Profile Picture = First Impression </li></ul><ul><ul><li>Up close </li></ul></ul><ul><ul><li>Well-lit </li></ul></ul><ul><ul><li>Smiling and approachable </li></ul></ul><ul><ul><li>Of YOU! </li></ul></ul><ul><ul><li>Avoid webcam photos </li></ul></ul>
  13. 13. How to Attract Students? Your Profile! <ul><li>Additional Photos </li></ul>Performing Other hobbies Teaching Family/Friends/Pets Your studio
  14. 14. How to Attract Students? Your Profile! <ul><li>Videos </li></ul>Instructional Introduction Performance
  15. 15. How to Attract Students? Your Profile! <ul><li>Written section </li></ul><ul><ul><li>First person – not a professional resume </li></ul></ul><ul><ul><ul><li>Make it about what you can do for the student – not all about accomplishments </li></ul></ul></ul><ul><ul><li>Avoid “music speak” </li></ul></ul><ul><ul><ul><li>80% of our students are complete beginners </li></ul></ul></ul><ul><ul><li>Contact us for a profile review </li></ul></ul><ul><li>Ages 5-99 and both male and female students </li></ul>
  16. 16. New Students <ul><li>Email notification </li></ul><ul><ul><li>Contact info of student/parent </li></ul></ul><ul><ul><li>Lesson start date and time </li></ul></ul><ul><ul><li>Questionnaire </li></ul></ul><ul><ul><ul><li>Musical interests </li></ul></ul></ul><ul><ul><ul><li>Goals </li></ul></ul></ul><ul><ul><ul><li>Experience level </li></ul></ul></ul>
  17. 17. New Students <ul><li>Give the student a call within 48 hours of receiving the notification </li></ul><ul><ul><li>Click one of the following options: </li></ul></ul><ul><ul><ul><li>Contacted </li></ul></ul></ul><ul><ul><ul><li>Attempted to contact </li></ul></ul></ul><ul><ul><ul><li>Needs Assistance </li></ul></ul></ul><ul><ul><li>This lets us know that you’re good to go! </li></ul></ul><ul><ul><ul><li>If you do not mark that you’ve reached out to the student within 48 hours, we question whether or not to place further students with you </li></ul></ul></ul>
  18. 18. When Can I Expect My First Student? <ul><li>Statistically speaking, between 2-8 weeks, depending on: </li></ul><ul><ul><li>Demand in metro area </li></ul></ul><ul><ul><li>Saturation of non-TakeLessons teachers </li></ul></ul><ul><ul><li>Different needs for different students </li></ul></ul><ul><li>Unpredictable – keep in mind that we are supplemental </li></ul><ul><li>Fluctuates – time of year </li></ul><ul><li>We’re always marketing for you! </li></ul>
  19. 19. Your Master Schedule <ul><li>Upcoming Lessons </li></ul><ul><ul><li>Assigned dates and times </li></ul></ul><ul><li>Flex/Unscheduled Lessons </li></ul><ul><ul><li>Click the clock to schedule </li></ul></ul><ul><ul><li>Schedule in advance </li></ul></ul>Do not teach lessons that are not on the books because we cannot guarantee compensation!
  20. 20. Regarding Teaching Off the Books… <ul><li>Reschedule lessons through the system to prevent </li></ul><ul><ul><li>Double booking </li></ul></ul><ul><ul><li>Incorrect records </li></ul></ul><ul><ul><li>Confusion with lesson times </li></ul></ul><ul><li>Poaching students </li></ul><ul><ul><li>Refer to contract for more details </li></ul></ul>
  21. 21. Getting Paid <ul><li>Direct deposit </li></ul><ul><ul><li>7 th and the 22 nd each month </li></ul></ul><ul><li>$49 Yearly Certification Fee </li></ul><ul><li>The way to get paid is to mark your lessons </li></ul>
  22. 22. Marking Lessons <ul><li>Mark or reschedule lessons within 72 hours </li></ul><ul><li>After 72 hours, unmarked lessons are subject to forfeit </li></ul>Complete, Missed, or Reschedule
  23. 23. Marking Lessons <ul><li>Complete </li></ul><ul><ul><li>Lesson has happened as scheduled </li></ul></ul><ul><ul><li>Lesson journal </li></ul></ul><ul><ul><ul><li>Track student progress and encourage </li></ul></ul></ul><ul><ul><ul><li>Emailed to the student/parent </li></ul></ul></ul><ul><ul><ul><ul><li>Helps keep parents in the loop </li></ul></ul></ul></ul>
  24. 24. Marking Lessons <ul><li>Missed </li></ul><ul><ul><li>Student canceled with less than 24 hours noticed </li></ul></ul><ul><ul><li>Sends notification to student – they cannot make it up </li></ul></ul><ul><ul><li>Paid same amount for missed as taught lesson </li></ul></ul><ul><ul><li>If you would rather reschedule, go for it! </li></ul></ul><ul><ul><ul><li>We will always support you if you choose to mark as missed </li></ul></ul></ul>
  25. 25. Marking Lessons <ul><li>Reschedule </li></ul><ul><ul><li>Click the clock to reschedule </li></ul></ul><ul><ul><ul><li>“ This lesson only” or “all future lessons” </li></ul></ul></ul><ul><ul><ul><li>If it has been over 72 hours and you do not know when you can reschedule, unschedule the lesson to turn it into a flex lesson </li></ul></ul></ul><ul><ul><ul><ul><li>Schedule all unscheduled lessons before the month is up, or contact us to extend the expiration date if needed </li></ul></ul></ul></ul><ul><ul><li>Contact us to reschedule into the next month </li></ul></ul>
  26. 26. Putting the pieces together… <ul><li>Metrics </li></ul><ul><ul><li>Retention </li></ul></ul><ul><ul><li>Availability Updated </li></ul></ul><ul><ul><ul><li>30 days! </li></ul></ul></ul><ul><ul><li>Hours to mark lessons </li></ul></ul><ul><ul><ul><li>72 hours! </li></ul></ul></ul><ul><ul><li>Hours to contact students </li></ul></ul><ul><ul><ul><li>48 hours! </li></ul></ul></ul><ul><li>Feedback </li></ul><ul><ul><li>Student Feedback </li></ul></ul><ul><ul><li>Internal Reputation Rating </li></ul></ul><ul><ul><ul><li>No jerk-hole policy </li></ul></ul></ul><ul><ul><ul><li>Determining factor whether or not we will place new students with you </li></ul></ul></ul>
  27. 27. Resources <ul><li>Craigslist ad tool </li></ul><ul><ul><li>$25 referral credit after 4 lessons </li></ul></ul><ul><ul><li>Email link to [email_address] for weekly $100 drawing! </li></ul></ul>
  28. 28. Resources <ul><li>Great teacher profiles </li></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul><ul><li>Instructor Policy Manual </li></ul><ul><ul><li>Under “Reference” in your quick links </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>Student Policy Manual </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>More to come in 2012!!! </li></ul>
  29. 29. Your Teacher Support Team Aaron Monet Dixie
  30. 30. How to Contact Us <ul><li>General Support line 619-858-2200 </li></ul><ul><ul><li>Teacher Support ext. 5103 </li></ul></ul><ul><ul><ul><li>Aaron: ext. 3045 </li></ul></ul></ul><ul><ul><ul><li>Monet: ext. 3044 </li></ul></ul></ul><ul><ul><ul><li>Dixie: ext. 3066 </li></ul></ul></ul><ul><li>General Support Hours </li></ul><ul><ul><li>M-F 7:00-6:00 PST </li></ul></ul><ul><ul><li>Sat 9:00-4:00 PST </li></ul></ul><ul><ul><li>Sun 10:00-3:00 PST </li></ul></ul><ul><li>[email_address] </li></ul>