This document is a resume for Mark Mendoza highlighting his skills and experience in IT and customer service roles. It summarizes his proficiency in areas like network connectivity troubleshooting, printer support, software installation, and various Microsoft operating systems. It also lists his education in IT systems administration and various CompTIA and Microsoft certifications. His experience includes current roles at Geek Squad managing operations and communications as well as past retail roles at Best Buy, Fry's Electronics, and Sam's Club in areas like mobile sales, computer sales, cashier, and stocking.

1. Mark Mendoza
832-983-2757 | markanthomendoza@gmail.com
SUMMARY
Bilingual/Spanish IT Specialist. Genuine passion for Technology and Communications. Specializing in
troubleshooting network connectivity; Printer support and maintenance; Installing operating systems,
service packs, updates,and other security patches; Installing, maintaining, troubleshooting and uninstalling
software, as peripherals; Microsoft Operating Systems: XP, Vista, Windows 7, Windows 8.1, Active
Directory.
COMPUTER SKILLS
 Virus Removal
 Installing a new hard drive
 Installing a RAM stick
 Running Diagnostics
 Removing login passwords
EDUCATION
2015 Information Technology Systems Administration Certificate, MyComputerCareer
Certifications Achieved: MTA Networking Fundamentals, MTA OS Fundamentals, MTA
Security Fundamentals, MTA Server Fundamentals, A+ 801
Certifications Pursuing: CompTIA A+ 802, Net+, Microsoft Win7 and Cisco
Certifications.
2009- High School Diploma, Andy Dekaney High School
2013
EXPERIENCE
September 2015- Operation Agent,Geek Squad
Present Run the administrative functions within Geek Squad and manage department
communications.
Manage product shipping and receiving
Perform basic software repairs/installations and light touch repairs to products.
Perform other duties as assigned.
July 2015- Mobile Sales, Best Buy
September 2015 Restock Merchandise
Meet my Goals in Sales
Help Customers not just my department
May 2014- Cashier/Computer Sales, Fry’s Electronics
July 2015 Assisted and encouraged customers in selecting and purchasing required products
Restock Merchandise
Maintain my area clean
August 2013- Cart Attendant/Meat Department, Sam’s Club
June 2014 Having carts inside for customers purchases
Removing products on time before expiration and putting out fresh products