This document is a resume for Jennifer Sorrell that outlines her professional experience and qualifications. She has over 10 years of experience in freight brokering, logistics, transportation, and customer service. Her most recent role was as a Freight Broker Agent for Roadrunner Transportation Systems, where her responsibilities included negotiating contracts, coordinating shipments, establishing shipping practices, and resolving issues for customers. She also has experience in office management, hospitality, healthcare, and retail.

1. Jennifer Sorrell
5/17/2015
18505 Northland Dr Lot 15
231-598-0412
jreneesorrell31@aol.com
https://www.linkedin.com/in/jreneesorrell
O V E R V I E W
Experienced Freight Broker with broad background, including management, customer
service and general warehouse operations. Vast experience in all aspects of loading
and transporting materials.
H I G H L I G H T S
Global logistics
Inventory tracking
Ground and air transportation
Vendor management
Shipment consolidations planning
Automotive logistics and procedures knowledge
3PL knowledge
LTL knowledge
Warehouse and fulfillment
Imports and exports
Rate negotiations
Detail-oriented
Customer service-oriented
Powerful negotiator
Shipping and receiving
Rail transportation
Ocean exports
Map reading and navigation skills
E D U C A T I O N
Alma Adult Educa tion
2005
G.E.D
General education studies required to successfully obtain G.E.D
Empire State College

2. Jennifer Sorrell
Page 2
2011
Associates Degree English/Literature
Coursework includes:
Creative Writing
Minor in Technical and Professional Writing
Association of Writers and Writing Programs membership
Marketing and Advertising coursework
Communications, English and Journalism coursework
Coursework in Public Relations
E X P E R I E N C E
Freight Broker Agent | Roadrunner Transpor ta tion Systems
April 2015 – Current
Negotiated contracts with outside providers to minimize costs to the company
and customers.
Coordinated with freight forwarders to expedite international shipments.
Established transportation cost standards and economical shipping practices.
Evaluated operational records and made scheduling adjustments to
maximize efficiency.
Conducted research on logistics operations, including literature reviews,
interviews and site visits.
Evaluated and reconfigured systems to support customer service and
operational goals.
Implemented strategic shipping policies to achieve long and short-term sales
targets.
Contacted customers prior to delivery to confirm and coordinate delivery
times.
Negotiated contracts with outside providers to minimize costs to the company
and customers.
Reviewed new customer orders and requests and manually entered data into
a centralized database.
Manually created shipments, assigned carriers and dispatched shipments.
Completed and followed up on all registration and traffic documents.
Communicated all emergencies, delays due to weather and carrier schedule
changes to customers and supervisors.
Coordinated rush orders and order changes.
Resolved problems for customers, warehouses and carriers.
Acted as a liaison between logistics, carriers and customers.
Monitored shipments to guarantee on-time delivery.
Prepared invoices for all customers in the logistics department at the end of
every month

3. Jennifer Sorrell
Page 3
Freight Broker/Office Manager | Shi-Way Brokers, LLC
February 2015-Current
Investigated and analyzed client complaints to identify and resolve
issues.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk
reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding
departments.
Filed customer records and billed accordingly.
Handled customers effectively by identifying needs, quickly gaining
trust, approaching complex situations and resolving problems to
maximize efficiency.
Performed administration tasks such as filing, developing
spreadsheets, faxing reports, photocopying collateral and scanning
documents for inter-departmental use.
Successfully trained staff in all office systems and databases, policies
and procedures while focusing on minimizing errors and generating
superior results.
Assisted with payroll preparation and entered data into cumulative
payroll document.
Reduced office expenses by finding smarter solutions for vendors,
suppliers and services.
Acted as liaison between logistics, carrier and customer.
Managed office of 2 total employees.
Bill payment and invoice processing.
Payroll check creation.
Housekeeper | Holiday Inn and Convention Center
May 2014 – December 2014
Clear vacant rooms of soiled linens, trash and personal items.
Make beds. Clean surfaces.
Replenish room amenities.
Stock supply cart.
Work in laundry room.
Basic hotel janitorial work.
Fill out maintenance orders.
Dispatcher | All City Cab

4. Jennifer Sorrell
Page 4
January 2014 – January 2015
Answer company phone.
Use Excel spreadsheet to record customer information.
Use CB radio to tell cab drivers where to pick up customers.
Basic janitorial work.
Basic computer repair and maintenance.
Basic accounting and paperwork filing.
Direct Care Worker | Self-Employed
February 2008 – June 2010
Assisted semi-independent client with all personal care needs.
Dressing. Bathing. Feeding. Cooking. Cleaning. Laundry.
Miscellaneous chores.
Shopping.
Transportation to and from doctors’ appointments, grocery store, bank,
etc…
Assisted with financial needs such as deposits and withdrawals.
Washed client vehicle.
Picked up medication.
Health and Beauty Team Member | Meijer
January 2007 – January 2008
Stock shelves with product.
Find outdated product and remove it.
Assist customers with any and all requests.
Keep health and beauty dept clean.
Direct Care Worker | Valley Home Health Services
January 2006 – December 2006
Assisted multiple residents with all personal care needs.
Cooking. Cleaning.
Medication distribution.
Record keeping.
Incontinent care.
Bathing. Dressing. Feeding.
Transportation to and from doctors’ appointments and enrichment
activities.
Physical therapy routines.
Residents were all physically and mentally disabled.

5. Jennifer Sorrell
Page 5
Night Manager | BP Gas Station
January 2004 – January 2005
Assisted customers with purchases.
Ran cash register.
Basic accounting.
Basic janitorial responsibilities.
Stock shelves and coolers.
Price products with a price gun.
Turn on gas pumps.
Open store.
Close store.
S K I L L S
Adobe software
Strong communication skills
Expert in customer relations
Excellent managerial techniques
Intuit QuickBooks
Conflict resolution
Complex problem resolution
Social media marketing
Client acquisition
Operations management
Team building
Superb writer and editor
Microsoft Office Suite
Focused and driven
Dedicated team player
Positive attitude
MS Office
Inventory control
Staff training
Supervision and training
Computer-savvy
Multi-state payroll
Record-keeping
Accounts payable
Billing

6. Jennifer Sorrell
Page 6
APA formatting
Microsoft Word expertise
Microsoft Excel proficiency
Quick learner
Interviewing
R E F E R E N C E S
Heather Mischloney Holiday Inn (989) 464-8371
Steve Mitchell Farmer (936) 222-2408
Shannon Walker H&R Block (989) 277-3977
Tracy Pickell Data Entry (716) 319-8554
Gaille Anderson RN (617) 686-9936
Ruth Alcala Friend (410) 215-5569