1. The document discusses challenges in healthcare including rising costs, poor outcomes, and rigid systems. It proposes that the real problem is a lack of engagement and connection between caregivers and patients due to system silos. 2. It describes the development of Close Care Gap (CCG) software over four years to address these issues using a systems thinking approach. The next release will include new features like peer audits and quality measures. 3. It acknowledges open questions around financing, scalability, and regulation but aims to build partnerships to develop the right integrated solution and engage frontline staff to improve quality of care.

1. Leaders
4 Caring Environment
Overview
1.
2.
Close Care Gap
A Patient Safety Organization
Healthcare Challenge
The Real Problem
3.
Design and Re-build
4.
Next Release 4.0
5.
Stakeholder Concern
6.
No Magic Bullet...yet
7.
Integrated Solution
8.
Call for Partners
Jason Uppal, P.Eng.
Architect, clinicalMessage
Jason.Uppal@clinicalMessage.org
© copyright clinicalMessage Inc. 2013

2. 1. healthcare challenge
 skyrocketing healthcare costs
 care delivery with poor outcomes
 regulatory and reporting requirements
 difficult to measure population health
 inoperability and rigid EHR systems
Solutions are many with no shortage of technology
 1000+ mobile devices and apps funded with government support
 billions $$$$ spent on think tanks, task forces, standards and legislations
© copyright clinicalMessage Inc. 2013

3. 2. the real problem
 engagement
Healthcare delivery is a human
endeavour. We need to reemphasize human touch and
support the connection at the
frontline between caregiver
and patient.
 system silos & disconnect
electronic health record
staff compliance
regulatory requirements
care delivery
financial reimbursement
patient and provider
single point
solutions
won’t work
© copyright clinicalMessage Inc. 2013

4. 3. design and re-build
 In 2009, with help from several leading
healthcare organizations, clinicalMessage
team started to develop solutions that
could engage the care delivery team
 After four years of trial, feedback and
rebuild, on a shoe string self-funded
budget, we are at Release 4.0 of Close
Care Gap capability
 CCG uses systems thinking approach
by tackling complex problem, understanding
its parts, and how they relate to the whole
care delivery experience. We keep the
entire project firmly in hand while working
on the individual parts
© copyright clinicalMessage Inc. 2013

5. 4.
next release 4.0
CCG will include the following new additions:
Peer to Peer Audits for professional practice
Quality Care Audits to measure compliance
Independent Study for CNE education credits
Common Formats for Adverse Event reporting
Opportunity Box for capture ideas and innovation
Manage Mini-Projects
Clinical Resource Tools
My Workspace
Real-time Performance Dashboards
Benchmark – Organization verses industry
WeCare award points for staff engagement
© copyright clinicalMessage Inc. 2013

6. 5. stakeholder concerns
Unless a solution can completely understand and address the
concerns of all key stakeholders, we don’t have a solution:
• Financial – how do we pay for CCG PSO
• Sustainability – how do we keep staff engaged
• Scalable – not another unit project
• Regulatory - how can we meet all the requirements
• Prevent - Social Media exploitation
CCG is a capability that enables
frontline staff to deliver high quality
care that supports
Magnet, ANCC and Joint
Commission standards
© copyright clinicalMessage Inc. 2013

7. 6. no magic bullet .... yet
We don’t have answers to ALL the questions. In fact, we may not even have all
the questions right... That’s why we launched clinicalMessage, a benefit
corporation. Our goal is to build a sustainable and scalable Health and Safety
Culture in organizations by actively engaging frontline care providers.
• we are not selling
software
• we are looking for
partners
• together, let’s build the right
solution
© copyright clinicalMessage Inc. 2013

8. 7. integrated solution
High Employee
Engagement
Levels
Increases when
they feel they make
a difference
Leading to Higher
Employee
Satisfaction
Leading to better
patient care, higher
patient satisfaction
& loyalty to the
healthcare provider
Leading to Better Financial
Performance
© copyright clinicalMessage Inc. 2013

9. 8.
call for partners
Healthcare Leaders,
we need your support and your engagement to work on a solution
 by enabling sharing of data, we can improve quality & standardize care
 the outcome can ONLY be realized through our collective efforts
 contact us today and join the CCG team
Thank you, Jason
Jason Uppal, P.Eng.
610.732.8500
jason.uppal@clinicalMessage.org
© copyright clinicalMessage Inc. 2013