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2
3 
Day Two General Sessions 
1. Trends & Directions 
• Martin Duggan, Director, IBM Cúram Research Institute 
• Hans-Horst...
© 2014 IBM Corporation 
Innovation that Matters: 
IBM Smarter Care & Social Programs 
Solution Roadmap 
Oisin Clarke, Solu...
5 
IBM’s statements regarding its plans, directions 
and intent are subject to change or withdrawal 
without notice at IBM...
6 
Non-Government 
Organizations (NGO) 
Government Agencies 
Providers 
Client 
Life Events 
Needs 
Who is in need? 
What ...
7 
1 Person Centered Team 
Based Care 
Eligibility and Entitlement 2
8 
IBM Smarter Care and Social Programs 
Solution Direction 
Q4 2014 1H 2015 2H 2015 2016 
Insight Driven 
Care Management...
9 
Our Users Are the Heart of Our Roadmap… 
Client 
Patient 
Partners Case Workers 
System 
Administrators 
Service 
Provi...
10 
Insight-driven Care Management
11 
I% of patients contribute 
to 30% of healthcare costs
Social context and behavioral factors account 
for 75% of a persons health 
12 
Genetics 
5% 
Medical 
Care 
20% 
Behavior...
13 
Teresa 
Client/Patient 
“As I’ve grown old, its been harder to 
manage my disease, support myself and 
connect with th...
ANNOUNCEMENT 
14 
Holistic Care Management 
Cross- Organizational 
Team Based Collaboration 
Bi-Directional Integration 
I...
15 
Systems of Engagement
16 
Our Users deserve 
a modern user 
experience 
Any major changes 
to the Cúram user 
interface have 
significant traini...
17 
Fintan 
Developer 
“There’s too much development in my job and not 
enough time spent solving interesting problems.” 
...
IBM Cúram Mobile Validation Program ANNOUNCEMENT 
18
19 
Communication 
A Mobile App Developer can call 
IBM Cúram services and or 
compose new ones from existing 
IBM Cúram s...
20
21 
Audrey 
Social Worker 
“I really wish I could spend 
more time with a client to create 
a better relationship and have...
22 
Packaged Systems of Engagement 
• Tablet support across the entire application 
• Context aware mobile care collaborat...
23 
Configuration-driven User 
Experience
24 
Paula 
IBM CúramAdministrator 
“I really wish I could make these changes 
myself to test my requirements instead of 
w...
25 
IEG 
Configure 
Dynamic Evidence 
Code Tables 
CER 
Security 
Configuration Lifecycle
26 
Care as a Service
27 
5% of clients drive 50% of 
health and social programs 
costs 
“Super-utilizers” face an array of complex social 
chal...
28 
Tom 
Chairman, Coalition of Runaways and Homeless Youth 
“We’re a small non profit focused on 
treating the needs of h...
29 
Care Actions InterRAI Model of Clients 
Model incorporated to structure 
relevant client notes 
Client Notes 
Informat...
30 
Packaged Subject Matter 
Expertise
31 
Modern Configurable Platform
32 
Health and Social Program 
Innovation
33 
IBM Research
© 2014 IBM Corporation 
Innovation That Matters: Partner 
Ecosystem 
Michael Hortatsos, Channels, 
IBM Smarter Care & Soci...
IBM Health and Social Programs Summit: Innovation That Matters: Roadmap for Smarter Care & Social Programs
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IBM Health and Social Programs Summit: Innovation That Matters: Roadmap for Smarter Care & Social Programs

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Presented by:
Oisin Clark, Director, Director, IBM Smarter Care & Social Programs Development and Product Management
Amy Santenello, Director, Director, IBM Smarter Care & Social Programs Product Management
Ronan Rooney, Director, Programs of Care, IBM Research

Learn more: http://www.ibm.com/software/products/en/category/health-social-programs

Published in: Healthcare
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IBM Health and Social Programs Summit: Innovation That Matters: Roadmap for Smarter Care & Social Programs

  1. 1. 2
  2. 2. 3 Day Two General Sessions 1. Trends & Directions • Martin Duggan, Director, IBM Cúram Research Institute • Hans-Horst Konkolewsky, Secretary General, International Social Security Association (ISSA) • Tracy Wareing, Executive Director, American Public Human Services Association (APHSA) • John Halloran, CEO, European Social Network (ESN) • Steven Lieber, President and CEO, Health Information and Management Systems Society (HIMSS) 2. Innovation That Matters: Roadmap for Smarter Care & Social Programs • Oisin Clark, Director, Director, IBM Smarter Care & Social Programs Development and Product Management • Amy Santenello, Director, Director, IBM Smarter Care & Social Programs Product Management • Ronan Rooney, Director, Programs of Care, IBM Research 3. Innovation That Matters: Partner Ecosystem Mike Hortatsos, Channels IBM Smarter Care & Social Programs Panel 1: Solution Delivery with System Integrators • Andrew Wishart, Partner, Deloitte • Ashish Mukherji, President, eSystems • Thomas Stockdale, Business Development Manager, Wipro Panel 2: New Solution Capabilities with Technology Partners • Mahesh Chavan, President & CEO, Connvertex • Patty Donaldson, Executive Vice President, Diona • Daniel Lakier, Director, RedMane • Dr. Robert J. Dudzinski, Executive Vice President, West Corporation
  3. 3. © 2014 IBM Corporation Innovation that Matters: IBM Smarter Care & Social Programs Solution Roadmap Oisin Clarke, Solution Development Amy Santenello, Solution Management Ronan Rooney, IBM Research
  4. 4. 5 IBM’s statements regarding its plans, directions and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
  5. 5. 6 Non-Government Organizations (NGO) Government Agencies Providers Client Life Events Needs Who is in need? What are their needs? Who can help? How do we achieve sustainable outcomes? 2 Government Agencies Outcome Plan Evidence Management Soc ial Con text Univ ersal Acce ss Outcome Management SOCIAL and ECONOMIC POTENTIAL CARE and PROTECTIO N Multi- Program Screening Multi-Program Application Life Event Management Needs-Based Triage Provider Management Financial Management Participant Management Eligibility & Entitlement Financ e Shelte r Safet y Education Foo d Healt h Disability & Workers’ Comp. Public Health Family Services Social Assistance Pensions Employmen t Services Outcome Identification Service OutcomPer ovisioning Planning Outcome Evaluation Non-Government Organizations Service Providers 2 3 4 1 1 3 4
  6. 6. 7 1 Person Centered Team Based Care Eligibility and Entitlement 2
  7. 7. 8 IBM Smarter Care and Social Programs Solution Direction Q4 2014 1H 2015 2H 2015 2016 Insight Driven Care Management Configuration Driven User Experience Care as a Service Systems of Engagement
  8. 8. 9 Our Users Are the Heart of Our Roadmap… Client Patient Partners Case Workers System Administrators Service Providers
  9. 9. 10 Insight-driven Care Management
  10. 10. 11 I% of patients contribute to 30% of healthcare costs
  11. 11. Social context and behavioral factors account for 75% of a persons health 12 Genetics 5% Medical Care 20% Behavioral Factors 20% Environment & Social Factors 55% Source: Sowad, Barbara J. A call to be whole: the fundamentals of health care reform, CT. 53 http://web.jhu.edu/administration/provost/d ocs/101014%20Minor%20Speech%20PP. pdf
  12. 12. 13 Teresa Client/Patient “As I’ve grown old, its been harder to manage my disease, support myself and connect with the community” Wants To stay at home and stick to her routine. History Mild Dementia, Overweight, Heart Problems, Low Income, No Transportation, Socially Isolated Day to Day Needs assistance on daily tasks Requires support to get to appointments, ensure proper nutrition and interact with the community
  13. 13. ANNOUNCEMENT 14 Holistic Care Management Cross- Organizational Team Based Collaboration Bi-Directional Integration Identifying Healthcare Facts in the Unstructured Data IBM Care Management
  14. 14. 15 Systems of Engagement
  15. 15. 16 Our Users deserve a modern user experience Any major changes to the Cúram user interface have significant training costs What we heard from you
  16. 16. 17 Fintan Developer “There’s too much development in my job and not enough time spent solving interesting problems.” Wants Wants an innovative repeatable solution capable of enhancing Cúram Customer’s user experience Day to Day Fintan works with customers to identify projects that would positively impact on their daily lives and coordinates with his project team to develop and deliver those offerings On Work The success of his business requires his ability to implement solutions on time and on budget
  17. 17. IBM Cúram Mobile Validation Program ANNOUNCEMENT 18
  18. 18. 19 Communication A Mobile App Developer can call IBM Cúram services and or compose new ones from existing IBM Cúram services, in their preferred development environment without having to modify IBM Cúram code. Service Library A Mobile App Developer can find IBM Cúram services all in the one place. 2015 Mobile Development Toolkit
  19. 19. 20
  20. 20. 21 Audrey Social Worker “I really wish I could spend more time with a client to create a better relationship and have greater impact on their lives” Wants To have a positive impact on the lives of her clients Day to Day Audrey sees clients at their homes or schools, she spends most of her time on outcalls, her schedule is very important. On Work It’s difficult to find time for administrative duties.
  21. 21. 22 Packaged Systems of Engagement • Tablet support across the entire application • Context aware mobile care collaboration and delivery. • Modern engagement platform for clients, citizens, care givers, case workers, providers. • In-home and on-site assessment. • Integration with Apple HealthKit.
  22. 22. 23 Configuration-driven User Experience
  23. 23. 24 Paula IBM CúramAdministrator “I really wish I could make these changes myself to test my requirements instead of waiting for engineering to build it.” Wants To configure the system to her clients needs so she can immediately validate and review the results and spend less time coding Day to Day Document requirements, review them with clients and work with the project team to get them implemented On Work Its difficult to see the impact of my changes because I feel I spend much of my time setting up and managing the system
  24. 24. 25 IEG Configure Dynamic Evidence Code Tables CER Security Configuration Lifecycle
  25. 25. 26 Care as a Service
  26. 26. 27 5% of clients drive 50% of health and social programs costs “Super-utilizers” face an array of complex social challenges joblessness, homelessness, substance abuse, etc. Source: CHCS Super Utilizer Summit : http://www.rwjf.org/content/dam/farm/r eports/reports/2013/rwjf407990 :
  27. 27. 28 Tom Chairman, Coalition of Runaways and Homeless Youth “We’re a small non profit focused on treating the needs of homeless youth in our community. I would love to provide case workers with modern collaboration response but we operate on grants, we can't afford large IT projects” On Work I need to ensure my staff are responsive and present in the community but its a challenge balancing this with the need to report on case progress and outcomes to demonstrate results and optimize funding opportunities.
  28. 28. 29 Care Actions InterRAI Model of Clients Model incorporated to structure relevant client notes Client Notes Information is pulled from the notes into trends Schedule Reminders Trends in Well Being Local Care Providers and Care Feed Care Suggestions Community Services Care as a Service
  29. 29. 30 Packaged Subject Matter Expertise
  30. 30. 31 Modern Configurable Platform
  31. 31. 32 Health and Social Program Innovation
  32. 32. 33 IBM Research
  33. 33. © 2014 IBM Corporation Innovation That Matters: Partner Ecosystem Michael Hortatsos, Channels, IBM Smarter Care & Social Programs #ibmhsps14

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