Can Technology be Empathetic? Designing Person-Centric Data Practices Originally presented by ODH, Inc. CEO at AHIP June, 2018 Updated by Adam Johnson, Vice President, Product Development & Operations, ODH, Inc. Empathy in Healthcare Technology can help tackle big challenges: • Reducing costs • Improving outcomes • Increased satisfaction • Fewer errors Data technology's strength has been its ability to distill insights from mountains of data, but what’s missing? What forms does Empathetic Technology take? Health data can add Social Determinants of Health, besides clinical and other info, but to what end? Will the analyses result in actionable insights? What might be done differently? Better?

1. 1 © 2018 ODH, Inc. Confidential Information — Do Not Duplicate or Distribute
Can Technology Be
Empathetic?
Designing Person-Centric Data Practices
Adam Johnson, Vice President, Product Development & Operations | ODH, Inc.

2. 2 © 2018 ODH, Inc. Confidential Information — Do Not Duplicate or Distribute
Source: From ODH Behavioral Health News Article.
Empathy
& Healthcare
Research shows that empathy and
compassion are associated with:
• better medication adherence
• increased patient satisfaction
• fewer provider errors

3. 3 © 2018 ODH, Inc. Confidential Information — Do Not Duplicate or Distribute
Source: From ODH Behavioral Health News Article.
Empathy
& Technology
Technology at its best can do what
humans will never be able do as
well – comb through mountains of
data & distill it into meaningful,
actionable information

4. 4 © 2018 ODH, Inc. Confidential Information — Do Not Duplicate or Distribute
Source: From ODH Behavioral Health News Article.
Keep People at the Center
Collaboration among players is required to ensure
insights are shared in order to provide empathetic care

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Empathetic Technology
Source: From ODH Behavioral Health News Article.
Wearables Telehealth
Artificial
Intelligence
Mobile Devices
& Smartphone Apps

6. 6 © 2018 ODH, Inc. Confidential Information — Do Not Duplicate or Distribute
Source: From ODH Behavioral Health News Article.
Social Determinants
of Health (SDOH)
Drive towards a future where tech
leverages SDOH alongside clinical &
other information to close gaps
between patients and needed
resources

7. 7 © 2018 ODH, Inc. Confidential Information — Do Not Duplicate or Distribute
Source: From ODH Behavioral Health News Article.
The
Future
of
Care
Better access to
resources & services

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Source: From ODH Behavioral Health News Article.
Coordinating Care
Technology developed with
empathy for patients & caregivers
can help health plans &
communities root out persistent
problems that keep people sick &
drive up costs

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Source: From ODH Behavioral Health News Article.
What AI should do,
not what it can do
Health care players who neglect to
contemplate the consequences of
adopting AI, such as recognizing
inherent biases in algorithms,
will likely face operating issues in
the future

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Source: From ODH Behavioral Health News Article.
What does empathy and tech mean to you?

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Seeing healthcare data in more meaningful ways
Read: https://www.odhsolutions.com/news/can-technology-enable-empathy
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Questions? Contact
Adam.Johnson@ODHsolutions.com