My slides from the VAS Africacom conference. The call was for people building any form of value added service to be more focused on the users requirements, especially as the power of operators is decreasing.
10. UBER is not a taxi
company…
It’s a taxi hailing
company
11. UBER
understood
a
key
consumer
insight.
You
want
to
know
when
the
cab
is
going
to
arrive..
..
There
are
many
easy
ways
to
hail
a
cab
…
but
no
ways
to
manage
the
wait..
21. Restaurant industry = R20 Billion (dti)
Total Tipping est @ 10% = R 2 Billion
Tipping at coffee shops = R1 Billion
Will restaurant owners prefer apps that maximize
tipping?