Netiquette provides guidelines for effective and appropriate communication online. Some key guidelines covered in the document include: 1) Remembering the human on the other side of the communication and considering how you would communicate face-to-face. 2) Knowing where you are communicating and that etiquette norms can vary across different online communities and organizations. 3) Respecting other people's time by only sending messages when necessary and making the recipient's life easier. 4) Presenting yourself professionally online through your written communications, posts, and shares.

1. Netiquette
Jurgis Kirsakmens
twitter @jki
linkedin.com/in/jkirsakmens

3. Almost
Everybody
quides us on
etiquette
Almost
Nobody
guides us on
netiquette

4. Sender Recipient
Feedback
Message
Noise
What is communication?

5. 7%
38%
55%
Nonverbal Voice Words
E-mail, Chat,
Website, ...
How do we communicate?

6. Net vs Real communication
Social roles are not/less important
You can manipulate time
You have no control about what you just said
Illusion of privacy
Lack of context
Fragmented vs continious
Lack of feedback

7. Netiquette basics:
1. Remember the human
Would you say it to the person's face?

8. Netiquette basics:
2. Know where you are
Netiquette may vary in different places (groups,
organizations, communities)

9. Netiquette basics:
3. Respect other’s time
Make their life easier (don’t send/reply/forward without
a good reason]

10. Netiquette basics:
4. Make yourself
look good online
• You are what (and how) you write, post, share

11. Where to apply netiquette?
& everywhere else...

12. Communications affects productivity
we lose 10-20 minutes of effective work on every interruption
Limit interruptions while in work mode
become manager of your own time
Think which is most suitable channel
E-mail is not the only tool
Don’t start your workday with e-mail
Start with small achievement or work done
Netiquette and productivity

13. Understand it (guidelines, instructions, rules)
Use business communications for business only
Read slowly, reply deliberately, forward lazy
Read e-mail twice a day
unless you are in customer support don’t keep email/chat opened all time
Answer e-mail in 1-2 days
if you need more time, notice
Business netiquette

14. More information
http://www.faqs.org/rfcs/rfc1855.html
Internet standard (RFC)
http://www.netmanners.com
Netm@nners
http://google.com/
search for “netiquette”