The document summarizes a presentation about using cloud-based unified communications (UC) services to increase productivity. The presentation covers how UC integrates different communication tools and media types for a consistent experience across devices. It discusses how hosted UC can help businesses by [1] allowing IT staff to focus on strategic projects rather than infrastructure maintenance, [2] reducing costs like travel while increasing employee productivity, and [3] enabling more productive workgroups that can make better decisions. The presentation promotes BroadSoft as a provider that can deliver the benefits of hosted UC.

1. III Kongres
6 października 2011,
Warszawa

2. Using Cloud Based Services to
Fast Track Productivity
Mike Wilkinson
BroadSoft

3. What are we going to cover

4. Unified Communications – It s all Geek to
me
• Unified communications (UC) is the
integration of real-time communication
services such as instant messaging
(chat), presence information, telephony
(including IP telephony), video
conferencing, data sharing (including
web connected electronic whiteboards
aka IWB's or Interactive White Boards),
call control and speech recognition with
non-real-time communication services
such as unified messaging (integrated
voicemail, e-mail, SMS and fax). UC is
not a single product, but a set of
products that provides a consistent
unified user interface and user
experience across multiple devices and
media types

5. IM Conversation

6. Call

7. Collaboration

8. Contact Customer

9. UC is about
• Seamless integration of communications and line of
business application assets to improve employee
productivity

10. So what?
How does this help the bottom line?

11. In real terms........do more with less
+

12. But integrating a UC solution is complex

13. IT Resources are already stretched

14. Hosted UC
• Invest as much as possible in core
activities. Seek to reduce costs and
outsource context activities. If you have
to cut spending in downturn, don't do it
across the board, cutting core and
context by equal measures. Instead,
seek to actually increase your
investment in core while making even
more drastic cuts in context to achieve
the total cost-reduction goal.
Is the way you run your business
communications
a Competitive Advantage?

15. To put this in perspective

16. Hosted UC: For Businesses Large and
Small:
Reallocate IT staff to
better projects
Reduce Costs – More Productive
Travel, Maintenance Employees
More Productive
Workgroups – Better
Decisions

17. BroadSoft – The Power Behind Hosted
UC

18. Executive Summary
• Hosted UC
• A Strategic Business
Advantage
• Functionality – more
productivity, work anywhere
• Customer Service – faster,
smarter, cheaper

19. THANK YOU