This document provides information about the nephrology outpatient department (OPD) workflow at AIIMS in New Delhi, India. It outlines the process for new and follow-up patients, including how to book appointments online or by phone, where to park, and transportation options within the campus. The key steps are to obtain a referral, register at the single window counters, see the nephrologist, and book any tests or the next appointment. The nephrology OPD is located on the second floor of the RAK OPD block and offers clinics from 9am to 1pm on weekdays.

1. Nephrology OPD
Work Flow

2. AIIMS- RAK OPD
GATE NO 1
RAK OPD
GATE NO 2
GATE NO 3

3. HOW TO REACH….
Best Means: Public Transport as parking is more than one Km from
OPD premises.

4. PARKING AT AIIMS
RAK OPD
PARKING
GATE NO 2
GATE NO 1
GATE NO 3
~ 1.2 Km

5. PARIKRAMA SERVICE - AIIMS
 Parikrama service is free vehicle service for patients and
staff within AIIMS Campus
 Runs between 7.00 am till 9.00 pm
 Its services are very frequent.
 One vehicle accommodate ‘seven’ persons
 Have multiple stops like RAK OPD, IRCH, CDER,
RPC, PRIVATE WARD BLOCK etc.
In case of any complaints contact
Mr. Rohit : 7503920634

6. PARIKRAMA SERVICE STOPAGES
RAK
PMR
RING ROAD
IRCH
CDER
SBI BANK
RPC
PVT WARD
RING ROAD

7. DO’S BEFORE VISITING AIIMS
 Take an appointment before visiting your doctor.
 Appointment can be taken through
1. Web Portal
2. IVRS
3. AIIMS Exit Counters
4. Mobile App- AIIMS@Delhi Mobile
5. Call Centre

8. APPOINTMENT: WEB PORTAL
1. Open url: www.aiims.edu
2. Click “appointment”
3. Click respective link to book an appointment
Existing Patient with UHID New Patient without UHID

9. APPOINTMENT: WEB PORTAL
 For patients who already has UHID

10. APPOINTMENT: WEB PORTAL
For patients without UHID
Verify yourself using Aadhar number
Choose hospital/ Department
Select date of appointment
Get confirmation SMS

11. IVRS(TELEPHONIC
APPOINTMENT )
Call 011-26589999
 IVRS is only for OLD patients
 UHID is must
 You will not be able to choose new doctor by IVRS.
 Appointment to the previously shown doctor ONLY
will be given.

12. AIIMS EXIT COUNTERS
Exit counters are for booking appointment
1. Patients new & follow-up
2. For any investigations
3. For any procedure

13. MOBILE APP. FOR ANDROID
Patient Profile
Book Appointment
View Lab Results
View/Cancel Appointments
Phone Number
UHID

14. CALL CENTRE
 CALL – 011 65900669
 It is a paid call
 Its only for follow up patients
who are having an UHID

15. …. REFERRAL IS NECESSARY….
Only referred patients
can be registered in the
Nephrology OPD

16. SINGLE WINDOW EXIT COUNTERS

17. OPD PROCESS
NEW PATIENT & REFERRED PATIENT
Patient with appointment
Fast track (PRC)1-18 counter
Get an OPD card
(NOTE:-same day slots are not available)

18. CONTD….
Files are made in counter, and renal clinic no. is generated for each new patient.
( patient can get new appointment from the following routes:
 Aiims counter
 IVRS
 Call center
 Web site(aiims.Edu)

19. FOLLOW UP PATIENT
with appointment without appointment
fast track(PRC) current booking (PRC)
counter no 1-18 counter no 20 - 42
confirm appointment get appointment for same day
(patient visited the previous consultation room mentioned in the OPD card)

20. WHILE IN NEPHRO OPD!!!!
Before going to doctor room, collect special X-rays, USG from
room no. 33.
Blood reports will be sent along with files in consultation rooms.
Date for the blood tests in Renal Lab can be taken from room no
-33

21. LOCATION OF NEPHROLOGY OPD
 2nd FLOOR, RAK OPD Block
 Nephrology Clinic
 Room no: 2, 3, 11, 12
 DAYS: Monday to Saturday
 Renal Transplant counseling clinic
 Room no: 34
 Days: For donors : Tues / Thurs / Sat
For Patients: Mon / Wed / Fri

22. TIMING OF NEPHROLOGY OPD
Timing
 Registration : 8:30 AM – 11.00 AM
 Consultation : 9.00 AM – 1.00 PM
All registered patients will be seen irrespective
of timing

23. CAUTION!!!!
 Only one attendant to accompany the
patient
 Avoid bringing children along with

24. FIRST & NEXT VISIT……….
After consultation,
get the appointment
for next visit
Web Portal
www.aiims.edu
IVRS
011 26589999
CALL CENTERS
AIIMS
COUNTERS

25. APPOINTEMNTS
 New & follow up
appointment for
nephrology OPD
 Payment for investigation
 Appointment for blood
investigation, X-ray,
USG, CT scan
 Single
window exit
counters
(swec)

26. COMMON INVESTIGATIONS….
Ground Floor Tests Place
Histopathology Room No: 1079
Cytopathology Room No: 1069
PET Scan Room No: 4 (Nuclear Med)
HIDA Scan Room No: 48
Oral Gastrographin Room No: 41
CT & MRI Room No: 8
Ultra Sound Room No: 60 & 61
FNAC Room No: 60 & 80
PTBD Room No: 80
Second Floor Renal function
Tac Level & 24 Hr
Urine & Others
Renal Lab
Near Hematology day care
Endoscopy & ERCP Room No: 9

27. NEPHROLOGY OPD CLINICS
Renal Clinic
(9.00 AM – 1.00 PM)
RTC
2.00 PM Onward
RTCC
(9.00 AM – 1.00 PM)
Registration
Timing
9.00 – 10.30 AM
Saturday: 10.00 AM
9.00 – 10.30 AM
Saturday: 10.00 AM
Monday  Dr SK Agarwal
 Dr S Bagchi
 ONLY SRS  For old RTCC
patients only
Tuesday  Dr. D Bhowmik
Dr. R. K Yadav
XX  SR
Wednesday  Dr. S Mahajan XX  For old RTCC
patients only
Thursday Dr SK Agarwal
 Dr S Bagchi
 All faculty  SR
Friday  Dr. D Bhowmik XX  For old RTCC
patients only
Saturday  Dr. S Mahajan XX  SR
RTC: Renal transplant clinic
RTCC: Renal transplant counseling Clinic

28. DISCLAIMER
 Content of this presentation is on best effort basis.
 Information in this presentation is as of current
date(26/10/16) and the subject to be change with time.
Please use your own judgment and information from
other sources before relying on this presentation.

29. Welcome to
Department of
nephrology