By
Srinivas Bandameedi MA, MPhil, (PhD), NET
Assistant Professor
Symbiosis
Negotiation Skills
Negotiation
Soft & Hard
Principled negotiations
Separate the People from the Problem.
Focus on interests, not positions.
Interests define the problem.
Look for the interests behind the position.
Look for conflicting as well as shared
interests.
Each side has multiple interests.
Prioritize both the sides interests
Generate a variety of possibilities.
 Separate the act of inventing options from the
act of judging them.
Expand the options on the table than searching
for a single answer.
Look for mutual gain.
Make their decision easy.
Seven Elements:
Four major obstacles while finding of
options:
Four basic steps for inventing options:
Step 1: define the problem.
Step 2: Analysis—diagnose causes of the
problem.
Step 3: Approaches—what are possible
strategies?
Step 4: Action ideas.
Alternatives.
WATNA (Worst Alternative to a Negotiated
Agreement)
BATNA (Best Alternative to a Negotiated
Agreement)
WAP (Walk Away Price)
ZOPA (Zone Of Possible Agreement)
Thank you

Negotiation skills lecture