Part of the CIBC Presents Entrpreneurship 101 lecture series. For more information including a session webcast, visit: http://www.marsdd.com/Events/Event-Calendar/Ent101/2008/negotiations-11052008.html
The art of effective negotiation; how to build lasting agreements without becoming either a bully or a wimp. The art of negotiation touches every aspect of our lives -- we routinely negotiate with our spouses, our children, our landlord, our employer, and so on. It is equally important in business -- we negotiate with our customers, our suppliers and our investors. This lecture, \"Negotiation for Fun and Profit,\" is given by Michael Erdle, managing partner of Deeth Williams Wall. Michael is a specialist in mediation and arbitration and gives a thorough grounding in the basics of negotiating skills.
Case studies focus on issues situations most entrepreneurs will face: research projects, starting a business venture, obtaining investors and licensing a product or invention.
Part of the CIBC Presents Entrpreneurship 101 lecture series. For more information including a session webcast, visit: http://www.marsdd.com/Events/Event-Calendar/Ent101/2008/negotiations-11052008.html
The art of effective negotiation; how to build lasting agreements without becoming either a bully or a wimp. The art of negotiation touches every aspect of our lives -- we routinely negotiate with our spouses, our children, our landlord, our employer, and so on. It is equally important in business -- we negotiate with our customers, our suppliers and our investors. This lecture, \"Negotiation for Fun and Profit,\" is given by Michael Erdle, managing partner of Deeth Williams Wall. Michael is a specialist in mediation and arbitration and gives a thorough grounding in the basics of negotiating skills.
Case studies focus on issues situations most entrepreneurs will face: research projects, starting a business venture, obtaining investors and licensing a product or invention.
Speaker: Michael Erdle, managing partner of Deeth Williams Wall LLP
The art of negotiation touches every aspect of our lives -- we routinely negotiate with our spouses, our children, our landlord, our employer, and so on. It is equally important in business -- we negotiate with our customers, our suppliers and our investors.
Case studies focus on issues situations most entrepreneurs will face: research projects, starting a business venture, obtaining investors and licensing a product or invention.
Part of the MaRS CIBC Presents Entrepeneurship 101 lecture series: http://www.marsdd.com/ent101
When’s the last time you asked for a raise? Negotiated a job offer? Landed a new client? Haggled a realtor down? Scored a better cell phone contract?
Particularly when it comes to work, studies show that fewer women than men negotiate at all.
Whether you love playing hardball or the process makes you extremely nervous, this presentation will shed some new light on what many find very difficult. Our end goal: help you embrace negotiation and up your game!
-----
Presented at Montreal Girl Geeks, September 2015
By Liesl Barrell and Mandy Poon
Are you faced with conflicts in the workplace and unsure how to resolve them effectively? Have you tried to resolve a conflict with a manager, direct report or peer and felt like you got nowhere? Do you sometimes avoid conflicts because they seem impossible to resolve? In this webinar, we will discuss a step by step process for preparing to resolve a conflict, how to have a productive conflict resolution conversation, and learn more about the nature and purpose of conflict in the workplace.
Leading a negotiation is not easy, but should not be scary, either. The key to a successful negotiation is mastering communication techniques and getting your counterpart to cooperate for mutual gains. This presentation serves as a necessary introduction for anyone interested in knowing how to approach a negotiation situation as it presents itself either in personal or professional life.
Why should you get none of what you want when you can get most of what you want? There is no skill more fundamental to success than the ability to negotiate.
Whether you are negotiating with venture capitalists or for a promotion, negotiation skills are vital to get more of what you want by giving up less than what you want. You will leave this talk with specific operational advice to immediately improve the quality of your professional life.
Learn more about:
» Emotionally connect with opponents for better outcomes for all parties.
» Understand the limits of BATNA as a negotiating technique.
» Transform negotiations from fixed to variable sum gains.
Whenever people work together on things of importance, there will be disagreements and conflict. Understanding conflicts and how to work them out is a key responsibility of professionals and leaders. When handled well, conflicts can improve relationships, solve difficult problems, and influence change in organizations.
Getting to Yes! Negotiating Agreement Without Giving In - Summary - MemoJustin Fenwick
"Separate the people from the problem."
Members of the Harvard Negotiation Project, Fisher and Ury focused on the psychology of negotiation in their method, "principled negotiation," finding acceptable solutions by determining which needs are fixed and which are flexible for negotiators.
"Focus on interests, not positions."
"Invent options for mutual gain."
"Insist on using objective criteria."
"Know your BATNA (Best Alternative To Negotiated Agreement)"
Organisation that expects people to always agree and get along will be starved of ideas.The "most important" arguments fall into three categories: Strategy; Values; and People. (The ones that revolve around people are the worst) especially if the CEO or manager makes polarizing comments.
"If you think the most important arguments going on in your organization revolve around particular individuals and their unusual mix of style and substance, watch out," says Schrage.
My name is Pedro Lau Semedo. I’m the CEO of Kognitas and I’m co-founder with Luis Rivera, and Alejo Martínez-Sansigre. And we are a wellbeing startup focusing on wellbeing for geeks.
We provide an integrated service where we give people a chance to experiment from different challenges and little lifestyle changes delivered through chatbots. You have smart scales and a smart watch and a continuous glucose meter, and then people check at their wearable data and sensor the data and see if things are working.
On top of that, we have support through personal health coaches. That really guide you through what things to change or what things are making an impact and, and the hope is that little by little people will make small changes, integrate their mass habits, and over time they will compound into big changes.
Because I identified that whatever worked for me, probably work for a lot of other people in my situation: you know, middle aged people, professionals that don’t have a lot of time, they probably have kids. They’re already having the first signs of an unhealthy metabolism and lifestyle. Like, high cholesterol, high blood pressure. And, uh, we found that this worked much better than the typical fat diet, trying to go to the gym, not going to the gym, and all of those typical things that people are told to do.
https://www.digitalocean.com/resources/podcast/aha-moment-kognitas
Speaker: Michael Erdle, managing partner of Deeth Williams Wall LLP
The art of negotiation touches every aspect of our lives -- we routinely negotiate with our spouses, our children, our landlord, our employer, and so on. It is equally important in business -- we negotiate with our customers, our suppliers and our investors.
Case studies focus on issues situations most entrepreneurs will face: research projects, starting a business venture, obtaining investors and licensing a product or invention.
Part of the MaRS CIBC Presents Entrepeneurship 101 lecture series: http://www.marsdd.com/ent101
When’s the last time you asked for a raise? Negotiated a job offer? Landed a new client? Haggled a realtor down? Scored a better cell phone contract?
Particularly when it comes to work, studies show that fewer women than men negotiate at all.
Whether you love playing hardball or the process makes you extremely nervous, this presentation will shed some new light on what many find very difficult. Our end goal: help you embrace negotiation and up your game!
-----
Presented at Montreal Girl Geeks, September 2015
By Liesl Barrell and Mandy Poon
Are you faced with conflicts in the workplace and unsure how to resolve them effectively? Have you tried to resolve a conflict with a manager, direct report or peer and felt like you got nowhere? Do you sometimes avoid conflicts because they seem impossible to resolve? In this webinar, we will discuss a step by step process for preparing to resolve a conflict, how to have a productive conflict resolution conversation, and learn more about the nature and purpose of conflict in the workplace.
Leading a negotiation is not easy, but should not be scary, either. The key to a successful negotiation is mastering communication techniques and getting your counterpart to cooperate for mutual gains. This presentation serves as a necessary introduction for anyone interested in knowing how to approach a negotiation situation as it presents itself either in personal or professional life.
Why should you get none of what you want when you can get most of what you want? There is no skill more fundamental to success than the ability to negotiate.
Whether you are negotiating with venture capitalists or for a promotion, negotiation skills are vital to get more of what you want by giving up less than what you want. You will leave this talk with specific operational advice to immediately improve the quality of your professional life.
Learn more about:
» Emotionally connect with opponents for better outcomes for all parties.
» Understand the limits of BATNA as a negotiating technique.
» Transform negotiations from fixed to variable sum gains.
Whenever people work together on things of importance, there will be disagreements and conflict. Understanding conflicts and how to work them out is a key responsibility of professionals and leaders. When handled well, conflicts can improve relationships, solve difficult problems, and influence change in organizations.
Getting to Yes! Negotiating Agreement Without Giving In - Summary - MemoJustin Fenwick
"Separate the people from the problem."
Members of the Harvard Negotiation Project, Fisher and Ury focused on the psychology of negotiation in their method, "principled negotiation," finding acceptable solutions by determining which needs are fixed and which are flexible for negotiators.
"Focus on interests, not positions."
"Invent options for mutual gain."
"Insist on using objective criteria."
"Know your BATNA (Best Alternative To Negotiated Agreement)"
Organisation that expects people to always agree and get along will be starved of ideas.The "most important" arguments fall into three categories: Strategy; Values; and People. (The ones that revolve around people are the worst) especially if the CEO or manager makes polarizing comments.
"If you think the most important arguments going on in your organization revolve around particular individuals and their unusual mix of style and substance, watch out," says Schrage.
My name is Pedro Lau Semedo. I’m the CEO of Kognitas and I’m co-founder with Luis Rivera, and Alejo Martínez-Sansigre. And we are a wellbeing startup focusing on wellbeing for geeks.
We provide an integrated service where we give people a chance to experiment from different challenges and little lifestyle changes delivered through chatbots. You have smart scales and a smart watch and a continuous glucose meter, and then people check at their wearable data and sensor the data and see if things are working.
On top of that, we have support through personal health coaches. That really guide you through what things to change or what things are making an impact and, and the hope is that little by little people will make small changes, integrate their mass habits, and over time they will compound into big changes.
Because I identified that whatever worked for me, probably work for a lot of other people in my situation: you know, middle aged people, professionals that don’t have a lot of time, they probably have kids. They’re already having the first signs of an unhealthy metabolism and lifestyle. Like, high cholesterol, high blood pressure. And, uh, we found that this worked much better than the typical fat diet, trying to go to the gym, not going to the gym, and all of those typical things that people are told to do.
https://www.digitalocean.com/resources/podcast/aha-moment-kognitas
Aion Bank, a full service digital bank, today announced the acquisition of ETFmatic. ETFmatic works with some of the best exchange traded funds (ETFs) in the world to offer a transparent end-to-end service to investors.
Belgiums Aion bank has acquired London robo advisor ETFmaticLuis Rivera
The neobank is looking to boost its investment proposition.
Belgium’s Aion Bank has acquired London robo-advisor ETFmatic
Image source: Aion Bank.
Aion Bank has acquired low-cost ETF investment platform ETFmatic, a new digital bank in Belgium backed by private equity giant Warburg Pincus.
Aion launched last March as a subscription-based bank, with its €3.90/month Light account offering high-interest rates of up to 1 per cent and its €19/month Premium account offering automated ETF investing.
This is where the ETFmatic acquisition comes in, Aion says the deal will help it create new investment products in more countries, while ETFmatic will continue to operate as a stand-alone brand.
Wealth and investment offerings are fairly few and far between among digital banks right now. Currently, Revolut offers direct access to stocks, crypto and commodities trading, but not the kind of robo-advice offered by a Nutmeg or Wealthify.
Aion Bank, now with ETFmatic’s help, is clearly trying to find a market in the middle for neobank plus robo-advisor.
For ETFmatic the deal will also see an expansion of its white-label service across Europe, the service which Aion used to launch its ETF investment product.
“ETFmatic has been a great partner since our Belgian launch in March 2020,” said Aion CEO Wojciech Sobieraj.
“We are the bank designed to help our members save and earn more, and portfolio management is a key product as we prepare to expand across Europe.”
Next up on that expansion is Poland, where the bank is due to do live later this year.
Johan Hellman, CEO of ETFmatic, said: “ETFs have seen significant growth during the pandemic, and I anticipate investors will continue to look to ETFs as we see market recovery in the quarters to come.”
The deal has already been approved by the UK’s Financial Conduct Authority and is effective immediately, no financial details of the deal were disclosed.
FT Adviser - Robo-adviser launches tax monitoring featureLuis Rivera
Europe-wide robo-adviser has launched a capital gains harvesting feature to help its clients optimise their investments and reduce the need for aggressive asset allocation rebalancing.
ETFmatic's new feature will work by identifying and selling those ETFs that have increased in value and replacing them with similar ones to ensure the same asset allocation exposure is maintained for clients.
The robo-adviser claims to be Europe's only digital wealth management platform that offers ETF portfolios in sterling, Euros and US dollars.
Luis Rivera, chief executive of ETFmatic, said: "Investors in Europe deserve cost effective portfolio management with asset allocations that make sense to them. Our aim is to offer clients more of the kinds of services that have historically only been available to individuals with several million to invest.
"Since our launch two years ago, we have continuously been developing new solutions which add further value to our services. The new capital gains feature lays the groundwork for further tax optimisation tools around loss harvesting in the future."
ETFmatic will begin rolling out the service to clients in 32 European Union states. Initially, it will only be available to eligible clients with portfolios of GBP/USD/EUR 50,000 plus.
The company has said those who are not familiar with capital gains tax or the tax-free allowance should seek professional tax advice before deciding whether to enable the feature on their account.
It charges 0.48 per cent on portfolios of up to GBP/EUR/USD 25,000, and 0.29 per cent for those of more than GBP/EUR/USD 25,000 and above.
ETFmatic has not disclosed how much it has in assets under management.
Negocios - Portugueses ja confiam num robot para gerir o seu dinheiroLuis Rivera
Portugueses estão entre os principais clientes da primeira gestora robótica de patrimónios. Mas os investidores nacionais são mais conservadores do que no resto da Europa.
Portugueses já confiam num robot para gerir o seu dinheiro
Bloomberg
Ler mais tarde Imprimir
Negócios jng@negocios.pt
14 de dezembro de 2017 às 12:39
A ETFmatic, a primeira gestora robótica de patrimónios a operar em Portugal, tem clientes em 32 países, entre os quais as maiores economias do mundo como Alemanha, França, Reino Unido, Espanha e Finlândia, mesmo assim o nosso país é um dos seus cinco melhores clientes, revela hoje o Observador.
Há quase uma década que os gestores-robot são uma realidade nos Estados Unidos, país onde já administram mais de 45 mil milhões de euros. Mas na Europa o caminho tem sido mais lento, e em Portugal a ETFmatic é aliás a única empresa a usar este modelo de gestão de património – em que o dinheiro dos clientes é investido automaticamente através de algoritmos - e começou o operar há apenas um ano e meio.
"Portugal é agora um dos cinco principais mercados" da ETFmatic, "definitivamente, não estávamos à espera", revela o empreendedor espanhol que fundou a ETFmatic, em Londres, Luís Rivera. O gestor não revela números, mas avança com uma explicação para o sucesso em Portugal: "Muito do nosso crescimento está a vir de países onde os emitentes de fundos cotados não investiram no desenvolvimento, [logo] a nossa oferta é mais disruptiva."
Na mesma entrevista ao Observador, o fundador da ETFmatic conta que os investidores nacionais são mais conservadores do que no resto da Europa. A carteira mais comum entre os portugueses tem 40% aplicado no mercado accionista e 60% em fundos de obrigações, revela Luís Rivera. Ao nível europeu, a carteira mais popular tem 80% exposta a acções e 20% a obrigações, de acordo com as estatísticas mais recentes da companhia londrina. Isto acontece "apesar de [os portugueses] serem ligeiramente mais novos", com 32 anos, afirma Luís Rivera.
FT Adviser - Passive platform announces fee cutLuis Rivera
ETFmatic, a provider of exchange traded funds (ETFs) has announced a reduction in its fees.
The annual management fee on its range of passive portfolios of less than £25,000 will be 0.48 per cent, a reduction of 0.02 per cent.
For portfolios of greater than £25,000, the annual management fee drops to 0.29 per cent, from the previous 0.30 per cent.
When admin and tax costs are added, this takes the total expense ratio of the portfolios will be 0.60 per cent for the portfolio below £25,000, and 0.45 per cent for those above, according to the company.
Citywire - Online Investment firm cuts management fees to under 18sLuis Rivera
A pan-European robo-advice firm is hoping to hook in the next generation of investors with a zero management fee for under 18s.
ETFmatic, which operates in the UK and 31 other European countries, began offering the service in October. Nations hit the hardest by the financial crisis, such as Spain and Ireland, have provided the most clients, the firm said.
Product director Johann Bornman said: ‘Time and compound interest are incredible allies in achieving your financial goals. A simple way to ensure the highest possible rate of compound (return), for the level of risk you are willing to take, is to keep your costs as low as possible.
‘Paying high fees might send your banker’s kids to nice schools, but severely impacts where your children will call their alma mater.’
ETFmatic also recently removed management fees for women for a limited period, in a bid to close the gender gap among its clients.
Robo-adviser offers fee-free investing for womenLuis Rivera
Women who open and fund an account with ETFmatic will not pay investment management fees for six months.
The robo-investor’s campaign is designed to throw light on the investment gender gap, which typically sees men in a better position to invest than women who are more likely to take career breaks or a cut in hours to raise their children.
The ability for women to invest may also be hampered by the 18.6 per cent salary difference for all types of employment and 9.4 per cent for full-timers.
While the gender pay gap is closing Deloitte estimates it will only slam shut in 2069, if the current trend perseveres.
Attitude to risk is a further factor that adds to the differences between men and women.
Several studies have found women are more likely to put money into savings accounts, rather than invest.
ETFmatic concludes this indicates a lower tolerance for investment risk, which needs to be addressed if women are to achieve long-term financial goals.
Stefanie zu Dohna, client and operations director at ETFmatic, said: “At ETFmatic 10 per cent of our clients are female. The average age of our customers is 34 years. This is an age where lots of people settle down and start seriously thinking about their investments for the future.
"But this is also an age where many women are likely to be taking time out of full time work to raise children and earnings may decline - any savings put to one side on a regular basis need to work harder to meet long term financial goals.
“For the next month any woman that opens and funds an account with ETFmatic will have zero investment management fees for six months.
"We hope this helps plug any investment gaps, and encourages more women to use digital wealth management platforms as an alternative investment solution that’s quick, easy, transparent and secure.”
Susan Hill, chartered financial planner at Susan Hill Financial Planning, said: “There is a need for women to take control of their finances. They like to have a plan and to work towards a goal, however they are more cautious than men, and take more time to consider their options.
“I think male advisers don’t always help as they work differently to women and can come across as a little patronising. The solution is to get more female advisers out there and, of course, to ensure sound financial education starts at an early age, and is delivered with both genders in mind.”
El robo advisor etfmatic presente en 32 países Luis Rivera
El robo-advisor ETFmatic, presente en 32 países
El robo-advisor ETFmatic se convierte en la primera aplicación en estar presente en 32 países. Ofrece carteras diseñadas individualmente de acuerdo con la tolerancia y riesgo de cada inversor.
JUEVES, 19 ENERO 2017IRENE DEL CAMPO
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Desde que comenzó su andadura en junio de 2016, ETFmatic ha realizado una rápida expansión internacional que le ha llevado en tan solo seis meses a ofrecer sus servicios en España, Portugal, Bélgica, Irlanda, Suiza, Dinamarca, Letonia, Austria, Estonia, Países Bajos, Polonia, Bulgaria, Croacia, Chipre, República Checa, Finlandia, Francia, Alemania, Gibraltar, Grecia, Hungría, Islandia, Italia, Liechtenstein, Lituania, Luxemburgo, Malta, Noruega, Rumania, Eslovaquia, Eslovenia y Reino Unido.
Luis Rivera, consejero delegado (CEO) de la compañía, destaca que ofrecen “más flexibilidad que otros robo-advisors ya que permite gestionar un portfolio único para cada cliente”.
Asimismo, llama la atención en otras de las ventajas de ETFmatic que “ofrece costes menores que la banca tradicional, con fácil accesibilidad las 24 horas los 365 días del año a través del móvil y que permite la apertura de una cuenta de inversión en 32 países en tan solo cinco minutos. Los inversores continentales tienden a pagar tarifas más altas, por lo que encuentran en los robo-advisors a un gran aliado para minimizar costes mientras generan altas rentabilidades”, explica.
Esta aplicación, continúa la firma en un comunicado, “se diferencia de los productos existentes en el mercado por configurar un portfolio personalizado y único para cada cliente en función de su perfil de inversor (conservador, medio o agresivo), su edad y sus ingresos, así como las metas financieras establecidas, y no en base a los intereses de aquellos que lo comercializan. De este modo, según los datos registrados el servidor establece de forma automática una cartera diversificada diseñada para cumplir los objetivos de rentabilidad marcados”.
Además, continúa, se trata del primer robo-advisor que está disponible directamente desde el móvil sin necesidad de entrar en una página web, a través de una herramienta de gestión simple y ágil. Desde la aplicación, los clientes pueden abrir una cuenta de simulación con fondos virtuales ilimitados para comparar beneficios y tarifas con variantes tradicionales. Y la inversión mínima requerida es de 100 euros.
Según asegura el CEO de ETFmatic, “todas estas ventajas son posibles gracias a que hemos desarrollado una completa regulación y tecnología que nos ha permitido eliminar intermediarios y ofrecer un servicio completo a coste inferior comparado con la competencia”.
Audio boom i robo advisor et fmatic launches robo investment platformLuis Rivera
Robo-investment platforms have been on the rise in recent years. Nutmeg has been the pioneer: you fill in a questionnaire, then algorithms - or a 'robo-advisor' - picks a portfolio tailored to you.
A new platform has entered the fray: ETFmatic. Share Radio's Ed Bowsher spoke to ETFMatic's CEO Luis Rivera to find out about his new platform as well as the growing world of robo-investment.
Observador.pt - Esqueça o gestor de conta. Chegou o primeiro robô que lhe ger...Luis Rivera
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As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
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NEGOTIATION DYNAMICS ESSENTIALS
The objective of this document is to help remember the key aspects of negotiation dynamics to ensure deals
are optimally explored.
Be persistent, this might be your lucky day
•
Optimism pays off (self-fulfilling prophecy)
o
Outcome assumption affects your behaviour and theirs
Staying implies you are negotiating even if you don’t talk
o
Manifest your firmness by staying
Non verbally you can communicate a lot by being quiet
Avoid email negotiations because it facilitates walking away
o
Your objective is to generate an alternative to your BATNA
o
There are many types of no’s and they all serve to gather information, don’t take them for
o
an answer without asking why
Counterpart will have conflictive goals (eg. CFO vs CTO in software acquisition)
Challenge is to keep quiet rather than to make the other talk
•
Best way to get them interested is to get interested in them
o
Control your need to explain your situation
o
But beware that when you do not want to talk about something you think about it
(and it is known)
Let the other give information you can use
o
Keeping quiet is effective because people think negotiation is about talking and keeping quiet
o
doesn’t work (paradox)
People are happy to talk about themselves
o
People feel they spend less time with you if they talk more
People talk more than they are aware of (Time is a matter of perception)
The worst enemy is your own ego, not your counterpart
o
Being silent conveys impression you have the time
o
He who controls the timing controls the negotiation
First listen, then ask questions
•
Questions imply framing
o
When preparing questions do yours first, anchoring on your assumptions before framing
o
questions on them (if you think about them first, when you think about yours you are
restrained by your views on possibilities)
Open questions are better than closed questions because they give you information and a no
o
is less likely
Understanding vs. agreeing
o
If you don’t ask you will never know
o
Your counterparts questions say a lot about their interests (US vs USSR double agent war
o
games)
When you assess your counterparts BATNA remember you are using assumptions you will
o
have to check during your negotiation
Rephrasing increases understanding and efficiency of communication
o
Position (what) vs. interest (why)
o
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2. building
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Less likelihood to disclose information / make concessions in public address people
o
privately
There is a difference between lying and not disclosing information
o
Identify issues on which you agree without concessions, those that serve to enlarge the pie
o
and those that are truly competitive
Integrative – Allows for value creation (combine/meet in the middle). Trade
concessions / bargaining chips for issues that are more important for you
Convergent – Interests perfectly aligned, tendency to converge even
unintentionally. Punishing/confusion can lead to non convergence
Distributive / Competitive - Whatever you gain is something the other losses
Trust but verify
•
Entertain multiple, plausibly rival, hypothesis about the other’s motives
o
Suspiciousness increases information flow
o
Suspicious vs. competitive
o
Don’t question the others benevolence
o
Avoid first offers
•
Offers and concessions without knowing about the others will be used to take advantage of
o
you
Reactive devaluation (Stanford experiment on Israeli/Palestinian peace settlements)
o
Make offers seem to come from the discussion
o
Reaching out right away might not be a good idea, but it is very powerful
o
Be firm on the issue, soft on the person (persistence vs. aggressiveness)
•
“The iron hand in the velvet glove”
o
Don’t underestimate smiling and humour
o
Respond to hostility by asking questions
o
Anger generates toughness (high powered situation), sadness generates empathy (low
o
powered situation)
Sadness works all the time, anger only at the end
Help them want to make concessions
o
Asking for advice/flattery/low profile is more useful than proving the other wrong
Multi-counterpart negotiations offer more opportunities for value generation
•
Make sure your counterpart agrees to your bringing people into the negotiation (sell it as
o
helping them)
Adding counterparts may enable transitive concessions
o
In multi-counterpart negotiations one way to meet people individually is to offer publicly for
o
the other parties to talk between themselves
Set your objectives by writing them beforehand (in blood)
•
Clarity for complex data
o
Write down key issues and broaden possibilities of understanding
o
Commitment (anchoring yourself)
o
Rank priorities; build payoff table
o
Anticipate scenarios
o
Identify deal breakers
o
Attention to detail: Franklin’s horse
o
Know your client’s client (eg. Xerox machines)
o
There is room for value creating before value claming
•
Not everything is a zero sum game
o
Assumption everything gain / lose stops you from generating value
o
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If you start dividing the pie directly you will not identify congruent issues (clear example of
o
first offer risk)
Pies are 3-Dimensional
o
Deepening – WHY – Interests vs. positions
Lateral issues – WHAT SHOULD YOU WANT? - Expanding the pie
Dealing with different counterparts
No concession without compensation
•
Add issues, not bringing it up is a free concession
o
Counterpart more likely to make concession after having rejected several
Small, frequent and unpredictable conversions best in eliciting concessions
o
Break up what you are giving away into little presents
Brain more sensitive to movement than size
Layers better than deepening (anchoring): Move around issues
o
Agreements
•
Use conditional as much as you can
o
Don’t say yes or no, say you are interested
o
Use “what ifs”/conditional to explore possibilities – even there is no agreement is serves to
o
set the framework
First talk, if you have 5 minutes use 4 to talk and 1 to reach an agreement
o
Build from the ground
o
Better if he phrases it
o
Agree on several issues at once
o
Open all doors simultaneously / link issues to generate value
Contingent agreements serve to bridge gap between different opinions; decide what will
o
happen the scenario each party expects
Difficult issues at end
o
Trust builds up during the negotiation
Increases emotional investment and sunk cost of breaking negotiations (other party
less likely to walk away)
“End effect” makes other party more likely to make concesions at end
Leaving big issues out of the deal makes the agreement less useful (why would I
make concessions if the important stuff has not been discussed?)
Post-settlement settlement
•
Some negotiations start after they have ended
o
Who says you can’t renegotiate after having an agreement as BATNA?
o
It doesn’t serve you to talk to someone who is angry
•
Wait for the storm to pass
o
After he has vented, acknowledge indisputable principles upon you can base yourself
o
Build offer from his demand (frame his perceptions to avoid bias)
o
Do a false concession
o
Threats
•
Communicate ability to carry threat
o
If you don’t comply I will do it (determination)
o
I do not want to (forced on me)
o
Frame threats as promises -“Do this and we will not bomb your country”, “ I would love to
o
continue working here”
Scalable threat vs. total annihilation – keep alternatives, don’t make the other party lose
o
everything
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The worst enemy is the one who has nothing to lose
If the man fears the sting of the bee more than the bee fears death, the bee is more
powerful
Expressing threat less harmful than expressing anger
o
Walking away
o
Before you walk away from the negotiation look at the door, it might be enough to
communicate the threat
People are not rational
•
If you act irrationally others might think you are being rational
o
Reusing their words has impact (words linked to perceptions)
o
Power is matter of perception
o
Don’t dance at the end
•
Don’t talk when they are about to sign
o
This guide is an extract from a paper submitted by Luis Rivera to Professor Marwan Sinaceur for the
“Negotiation Dynamics” INSEAD course. It has been published by Luis Rivera for Okuri Ventures January 30th
2008 under Creative Commons license
Código interno de documento y versión: W008v1.0
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