Nicole O. Atkins has over 20 years of experience in customer service, sales, marketing, and administration roles. She is currently the Part Time Marketing/Administration Manager at Supreme Comfort & Retirement Care, where she manages daily facility functions and marketing. Previously, she held coordination and customer service roles at Valeant International, Gildan Activewear, and First Caribbean International Bank, where her responsibilities included analyzing forecasts, coordinating logistics, maintaining customer relations, and handling customer queries. She has also worked in sales roles for various companies. Nicole has extensive training in banking, marketing, supply chain management, and customer satisfaction.

1. NICOLE O. ATKINS
No. 33, 2nd Avenue, Bagatelle Terrace, St. James Barbados (246) 271-6425, Cell (246) 232-0067
Enthusiastic and motivated individual with extensive experience in Customer Service Relations
PROFESSIONAL EXPERIENCE:
SUPREME COMFORT & RETIREMENT CARE, BAGATELLE, ST. JAMES
Part Time Marketing/Administration Manager March 2014-Present
 Management of daily functions of the facility (including nurses)
 Banking/Basic Accounting
 Marketing and Customer relations
VALEANT INTERNATIONAL (BARBADOS) SRL, WELCHES, CHRIST
CHURCH
Coordinator Commercial Operations December 2010 – August 2012
 Analyzes internal customer forecasts and assesses customer inventories on hand to
confirm purchase needs and minimize inventory obsolescence.
 Coordinates logistics for internal customers.
 Utilizes business tools and metrics to ensure that the correct product is in the distribution
centre on time and in the right quantities.
 Coordinates warehouse activity to ensure that associated costs are minimized while high
customer service levels are maintained while being responsible for inventory accuracy.
 Maintains records and prepares reports (including charts) of Customer forecast
performance with respect to timing, quantities and planning horizons.
 Prepares and Issues Open Order reports for all customers.
 Attends assigned Demand Review meetings with customers.
 Responsible for the day-to-day handling of target customer requests.
 Prepares presentations, reports and documentation.
 Maintains up-to-date files of products by SKU, lead-times, expiration dates, rolling 6
month burn rates, obsolescence, etc.
 Develops and maintains adequate knowledge and skills to backup Inventory
Planner/Analyst.
GILDAN ACTIVEWEAR SRL, GILDAN HOUSE, 34 WARRENS, ST. MICHAEL
Canada Customer Service Representative May 2006 – November 2010
 Handling of all Customer Care queries – processing orders, releasing/tracking shipments,
processing credits/returns, providing open/ reserved reports for all Canadian Distributors
 Maintaining excellent customer relations
 Business Travel, monitoring customers buying trends, providing product updates/changes

2. NICOLE O. ATKINS
FIRST CARIBBEAN INTERNATIONAL BANK CARD CENTRE, ROEBUCK
STREET, ST. MICHAEL (Formerly – BARCLAYS)
Customer Service Agent/Collections Clerk
2001 – 2004
 Handling of all customer care and merchant queries.
 Management Information System (MIS) Assistant:
- Production of reports from Seagate Analysis System for monthly Issuing
Performance Data.
- Populating Finance Models with data for Issuing and Acquiring.
- Monthly balancing of Suspense Accounts.
- Monthly charge out of Suspense Accounts.
- Payment of Caricard and ABS Invoices.
- Assistance with the preparation of monthly Board Packs (for the monthly
meetings of managers and directors).
- Collation of Delinquency data and production of roll rate.
Collections Clerk (First Caribbean)
 Use of CCMS (Collections Programme).
 Daily handling of Delinquent Accounts.
ASB COMPUTER SOLUTIONS, HINKS STREET, BRIDGETOWN
Account Executive 1998 – 2000
 Sales of furniture, computers and computer accessories.
DACOSTA MANNINGS BUSINESS SYSTEMS, HINKS STREET, BRIDGETOWN
Sales Representative 1997 – 1998
 Sales of computers and accessories.
DACOSTA MANNINGS, BROADSTREET, ST. MICHAEL
Sales Representative 1993 – 1997
 Sales of furniture, appliances and equipment.
 Daily handling of credit payments.
 Acting supervisor of the Sheraton Branch.
LITTLE BAYHOTEL, CORNER ST. LAWRENCEGAP, CHRIST CHURCH
Guest Services Agent 1992 - 1993
 Front Office daily duties

3. NICOLE O. ATKINS
SUMMARY OFQUALIFICATIONS:
 Detailed training in severalareas within the Banking sector.
 Extensive experience in Sales and Customer Service Relations.
 Excellent communication and organizational skills.
Seminars/Courses:
Fundamentals of Marketing
Fundamentals of Supply Chain Management
Dale Carnegie – Skills for Success
Dale Carnegie Latin American Conference on Project Management
Customer Satisfaction: Building Customer Relations
Communications to Enhance Interpersonal Relationships
Sales Training
Customer Service Module
Microsoft Excel – Basic/Intermediate
Microsoft Excel – Advance
Microsoft Word
American Management Association – Inventory Management
Techniques
REFERENCES:
 Mr. Darrell Briggs –Ex- Director, Valeant International (Barbados) SRL, 1-905-842-8044
 Ms. Annette Worrell – Customer Service Manager,FirstCaribbean International Bank
Card Center, Roebuck Street, Bridgetown, Telephone Number – 431-5008
 Mr. Mark Lucas – Business Owner, KLC Enterprises, Lower Estate,St. Michael,
telephone Number - 231-4700