Sindhu Madnani has over 15 years of experience in regulatory compliance, controls, and operations at banks and non-banking financial companies. She currently works as an Assistant Vice President in the In-Business Control unit at Citi Bank, where she leads internal, external, and regulatory audits. Prior to this, she held various roles in compliance, operations, and financial controls at Citifinancial and Deutsche Bank. Madnani has a Masters in Business Administration and experience establishing controls and processes, conducting trainings, and ensuring adherence to regulatory requirements.

1. Sindhu Madnani
Over 15 years of cross-functional experience in processes, controls and compliance with Bank and NBFC. Result
focused professional for regulatory and statutory reporting, internal audits, training and over all regulatory and policy
adherence. Hands off in setting up the back-end systems for cash/cheque management and service processes.
Currently working as Assistant Vice President – In Business Control for Citi Bank NA, India
Career Summary
Operationally excelled and process trained in
 Regulatory Compliance for Bank and NBFC – Responsible for dissemination and reporting of regulatory
requirement of the entity based on various directives issued by Reserve Bank of India/Security Exchange
Board of India/Ministry of Company Affairs.
 Control and Compliance for Branches - Responsible for branch controls and compliance as per the
Policies and Procedures through regular branch appraisals.
 Backend/ Front end Operations – Coordinated Cash/Cheque management procedures and practices with
branches vis-à-vis Operations requirement
 Vendor Management – Streamlined the process of vendor appointment and documentation processes in
coordination with VMU
 In-Business Control Unit - of internal/external reporting, MCA and issue closure, implementation of new
control projects.
 Training and Certification - Provided extensive branch process trainings
 Control Process – Formulation and Implementation – process formation and implementing the
regulatory / Group guidelines through trainings, mails and day-to-day interaction, Self Assessments and
Receipt Book Audit.
 Company Secretarial
Professional Responsibilities
 Lead for Internal, External and Regulatory Audits
 Control and Compliance for processes
 Maintaining robust controls
 Permanent Audit Readiness
 Anticipating weaknesses in processes
 Manage & implement key activities / initiatives pertaining to controls and compliance / regulatory for the
assets business.
 Review of AML alerts to ensure adherence to the Global AML, Anti-Bribery and Sanctions Policy and Local
AML guidelines / requirements.
Special emphasis on Vault Management, Fair Practice Code, Customer Service Processes
 KYC refresh exercise implementation
 Risk and Control Self-Assessment
 Manager’s control Assessment and Annual Risk Assessment
 Key Risk Indicators
 Business Risk & Control Committee
 Issues and closures
 RBI regulation implementation activities
 Front End / Back End Operations
 Cash and Cheque management
 Customer Service – Address Change, Foreclosures, NOC issuance etc.
 Hand off processes on Customer Files, Insurance Documents/policies sold, Reject Files, Old vendor
documentation etc.
 Retention Policy
 Regulatory / Process trainings on Sale practices - Fair Practice Code, Information Security, TRAI, AML,

2. Fraud Awareness and control
 Vendor Management
 Appointment process and checks
 KYC documentation
 Independent Reviews & Audits through vendor visits and sweeps
 Training
 Company Secretarial Responsibilities viz.
 Board Meetings, Annual General Meetings and related
 Regulatory Reporting
 Power of Attorney
 Mergers and amalgamations
 Other organizational periodic reporting to the Regional Office
 Providing required support with Internal, external and statutory audits
Professional Accomplishments
 Spearheading Audits
 Foremost in bringing the discipline and aligning the regulatory checks with Self Assessments and annual risk
assessments.
 Initiating and Implementation of KYC refresh process on annual basis
 Tracking Self Assessment Issues of branches through Daily MIS circulation, escalation of critical and repeat
issues and helping Branch Managers resolve them. Responsible for ensuring issue closures in true spirit
within the stipulated time-frame.
 Effectively executed the regulation of getting the receipt book audit process streamlined with monthly audit
requirement in all cash collecting branches, reviewing (for trending and repeat issues) and circulation of Issue
MIS and getting issue closure done on time.
 Brought the cash process in tight control with sensitive issues like customer copy of the cash receipts found
in branches, PAN no. missed to be noted/copy not taken brought to nil.
 Rationalization of Receipt Book audit venues which brought down the receipt book audit expenses close to
40%.
 Resourcefully conducted Audits at branch which resulted in massive increase in Quality Assurance audit
success in Year 2009.
 Automation of various checks and self assessments to be done on periodic basis (Self Assessment on
ACCESS & then Catalyst, Daily Critical Function Checklist, Branch Critical Control Checklist, Mortgage
Critical Control Checklist)
 Conducted Division level trainings on internal branch processes across board. Got enthusiastic participation
for the same from branches. Awarded Bravo for successfully providing Branch Processes and Cash Training
to more 33% of the Citifinancial Branch Staff in August 2008.
 Ironed out many gaps between branches and Operations on Cash and Cheque Management Processes
 Accountable for making recommendations on systems and procedures being reviewed, report the findings
and monitor management's response and implementation
 Interaction with Controls Team on the QA reports and providing support to the branches in Management
responses and issues closures.
 Remain in touch with the regulators on various reporting aspects and ensuring timely and accurate reporting.
Prior Experience
With Deutsche Bank
 Proficiently handling the Customer Services Division in Retail Banking taking care of Customer Interaction,
Clearing and Outstation realizations.
 Oversee and manage the inter-branch transactions, Cash Management, Processing of Staff Loans and the
necessary documentation.

3. With Crownmart International and Ranbaxy Lilly
 Organizing, scheduling and maintaining the database buyers and suppliers along with maintaining liaison with
them for their requirements.
 Day to day activity reporting to London HQ.
 Associating with diverse Government Agencies/Banks for necessary approvals.
With C-DOT
 Indent Tracking for the requirements received from various departments.
 Maintaining the database suppliers and liaising with them for organization’s requirements.
 Collecting the required numbers of quotations as per the policy and evaluating them along with the indenter
and placing the Purchase Order accordingly after due approvals for any exception.
 Tacking the delivery as per the terms of the Purchase Order and follow up with the vendor if required.
 Instrumental in handling clearances, preparing and maintaining vouchers, travel register etc., salaries
generation, queries, dealing with Auditors and Bankers.
Career Path
 Assistant Vice President – In-Business Control Unit
Citibank NA, Gurgaon
Jan’ 14 – till date
 Assistant Vice President – In-Business Control Unit and Financial Control Unit (Co. Secretarial Unit)
Citifinancial India, Delhi
Sep’ 10 – Dec’ 13
 Assistant Vice President – Branch Controls
Citifinancial India, Delhi
Sep’ 99 – Aug’10
 Assistant Vice President – Branch Controls
Citifinancial India, Delhi
Sep’ 99 – Aug’10
 Officer - Retail Banking & HR
Deutsche Bank AG, Chandigarh Branch
Jan’ 97 – Aug’ 99
 Executive Assistant To Managing Director
Ranbaxy Lilly Company
Jul’ 96 – Dec’ 96
 Executive Assistant To Managing Director
Chief Executive of Crownmart International Group Ltd.
Jan’ 95 – Apr’ 96
 Finance Officer & Purchase Officer
Centre for Development of Telematics (C-DOT), New Delhi
Jul’ 89 – Jan’ 95
Education
 Masters in Business Administration (Finance)
AIMA, Delhi with A Grade (2003)
 Masters in Commerce
Annamalai University (1992)
 Bachelor in Commerce
Delhi University (1990)

4. Mobile: +91-0-98118-06406
E-mail Id : sindhumadnani@yahoo.co.in
Residence : 1056, Sector B, Greenfields Colony, Faridabad, Harayana