Smart Connections for All
Transport and ICT
Global Practice
Enabling E-Government
The World Bank
Workshop on Broadband Implementation
at the Local Government Level
JakartaSeptember2015,
Natasha Beschorner
ICT is Transforming Service Delivery
Taxes online,
Business
registration, “Open
Government”
Farmer extension and market price
information services, weather
Traffic management and
monitoring, vehicle
tracking, transport apps,
citzen services
Customs online,
single window,
logistics
management
Mobile money;
financial inclusion
Disease surveillance,
patient care tracking,
alerts, stock supplies,
remote diagnosis,
feedback
Provision of targeted
social protection
services, cash
transfers, crisis aid,
portable pensions
Smart grids, water resource
management, early warning
systems, risk monitoring
Government-before and after
Traditional document management Online Govt. services (Estonia)
http://vimeo.com/94158435
Botswana’s per capita income: $7,317
Starting a business (Botswana): 60 days*
Estonia’s per capita income: $18,478
Starting a business (Estonia): < 1 week *
* Source: Doing Business Indicators, The World Bank
AUS
AUT
BEL
CAN
CHL
CZE
DNK
EST
FIN
FRA
DEU
GRC
ISL
IRL
ISR
ITA
JPN
KOR
LUX
NRU
NLDNZL
NOR
POL
PRT
SVK
SVN
ESP
SWE
CHE
GBR USAADO
ATG
BHS
BHR
BRB
BRN
HRV
CYP
GNQ
KWT
LVA
LIE
LTU
MLT
NRU
OMN
QAT
RUS
SAU
SGP
TTO
ARE
URY
ALB
ARM
AZE
BLR
BIH
BGR
GEO
HUN
KAZ
KGZ
MKD
MDA
MNE
NRU
ROM
SRB
TJK
TUR
TKM
UKR
UZB
ARG
BLZ
BOL
BRA
COL
CRI
CUB
DMA
DOM
ECU
SLV
GRD
GTM
GUY
HTI
HND
JAM
MEX
NRU
NIC
PAN
PRY
PER
KNA
LCA
VCT
SUR
VEN
DZA
DJI
EGY
IRN
IRQ
JOR
LBN
LBY
MAR
NRU
SYR
TUN
YEM
KHM
CHN
FJI
IDN
KIR
PRK
LAO
MYS
MHL
FSM MNG
MMR
NRU PLW
PNG
PHLWSM
SLB
THA
TMP
TON
TUV
VUT
VNM
AFG
BGD
BTN
INDMDV
NRU
NPL
PAK
LKA
AGO
BEN
BWA
BFA
BDI
CPV
CMR
CAF
TCD
COM
ZAR
COG
CIV
ERI
ETH
GAB
GMB
GHA
GINGNB
KEN
LSO
LBR
MDG
MWI
MLI
MRT
MUS
MOZ
NAM
NRU
NER
NGA
RWA
SEN
SYC
SLE
SOM
ZAF
SSD
SDN
SWZ
STP TZA
TGO
UGA
ZMB
ZWE
-2-1
012
0 .2 .4 .6 .8 1
Online Service Index (UNPAN)
R-squared= 0.551
AUS
AUT
BEL
CAN
CHL
CZE
DNK
EST
FIN
FRA
DEU
GRC
ISL
IRL
ISR
ITA
JPN
KOR
LUX
NLD
NZL
NOR
POL
PRT
SVK
SVN
ESP
SWE
CHE
GBR
USA
BHS
BHR
BRB
BRN
HRV
CYP
GNQ
KWT
LVA
LTU
MLT
OMN
QAT
RUS
SAU
SGP
TTO
ARE
URY
ALB
ARM
AZE
BLR
BIH
BGR
GEO
HUN
KAZ
KGZ
MKD
MDA
MNE
ROM
SRB
TJK
TUR
TKM
UKR
UZB
ARGBOL
BRA
COL
CRI
CUB
DMA
DOM
ECU
SLV
GTM
GUY
HTI
HND
JAM
MEX
NIC
PAN
PRY
PER
LCA
VCT
SUR
VEN
DZADJI
EGY
IRN
IRQ
JOR
LBN
LBY
MAR
SYR
TUN
YEM
KHM
CHN
IDN
KIR
PRK
LAO
MYS
MNG
MMR
PNG
PHL
WSM
SLB
THA
TMP
TON
VUT
VNM
AFG
BGD
BTN
IND
MDV
NPL
PAK
LKA
AGO
BEN
BWA
BFA
BDI
CPV
CMRCAF
TCD
COM
ZAR COG
CIV
ERI
ETH
GAB
GMB
GHA
GIN
GNB
KEN
LSO
LBR
MDG
MWI
MLI
MRT
MUS
MOZ
NAM
NER
NGA
RWA
SEN
SYC
SLE
SOM
ZAF
SSD
SDN
SWZ
STP
TZA
TGO
UGA
ZMB
ZWE02468
10
CorruptionPerceptionsIndex(TI)
0 .2 .4 .6 .8 1
Online Service Index (UNPAN)
R-squared= 0.450
E-government is positively correlated with
government effectiveness and low corruption
4
Elements of Digital Government
5
India: Platform for Service
Delivery at the State Level
State of Andhra Pradesh.
Implementing E-Pragati: state-wide Government Enterprise Architecture with emphasis
on shared services, core data hubs. Connectivity provided by optical fiber backbone.
6
Bangladesh Growth, Employment and
Governance Project
Ongoing program to establish key IT governance policies, standards and structures in the
areas of EA and information security. It includes the development of an e-Government
Interoperability Framework. Other project components support the development of a
government cloud and government data centre.
7
World Bank Group ICT Strategy
• Digital Connectivity: scale up affordable access to broadband
Internet
• Digital Economy: support technology innovation for jobs and
competitiveness across economies
• Digital Government: support the use of technology to improve
service delivery, promote open and accountable development
The World Bank Group is supporting ICT for Development programs in more
than 100 member countries, including:
• Catalytic project finance for network investments, e.g. fibre-optic cables, rural
connectivity programs
• Technical assistance for telecoms policy and regulatory reforms
• Investments in Government information systems (various
departments/ministries), cloud, databases, citizen-facing services
• Projects and components supporting applications e.g. ICT for jobs, farmer
information services, health and education information systems, transport
planning, disaster early warning, location-based services
• Advice and knowledge-sharing for governments on ICT4D topics
• International Finance Corporation (IFC) investment in private sector-led
activities
• Multilateral Investment Guarantee Agency (MIGA) support
Supporting Improved Connectivity
• Improving Access and connectivity
 Local access (fixed and mobile)
 Broadband and backbone infrastructure development
 Capacity pre-purchase
 PPP mechanisms design and transaction support
 Repurposing Universal Service Funds and new approaches to rural broadband
 Regional /International connectivity programs
 Fibre co-location (power, transport, pipelines)
 Support for IXPs, NRENs
• Policy and regulation (Telecom/Broadband & 2nd generation ICT)
 Sector reform, and national policy and strategic plans
 Legal and regulatory frameworks (competition, spectrum management,
licensing, infrastructure sharing, PPPs and Open Access)
 Licensing and concession awards/tenders
 Telecom Institutional Transformation
9
Supporting Digital Economies
• Digital jobs and skills diagnostics: ICT and 21st century skills for
middle and high schools; Inclusive Rapid Skills Training (i.e. digital literacy,
coding, online work)/ Certification
• Using ICTs for competitiveness and diversification
• Financing/strengthening Tech Hubs and mLabs, IT parks and
clusters
• ICT-enabled entrepreneurship:
App challenges and other competitions, “hackathons”
Pre-acceleration and rapid capacity building
Digital fabrication labs and open innovation processes industry-
entrepreneurs
10
Supporting Digital Government
• Shared Services
• Cloud computing
• Data centres
• Government portals
• Government networks
• Cybersecurity
• Digital ID
• Citizen engagement platforms
• Open data
 open collaboration models and digital commons,
 testing laboratories for public services,
 data-driven governance and with citizens as active users, including big
data, open data and data analytics.
11
Supporting E-Services Delivery
• Transport: Intelligent Transport Systems, Road Asset
Management Systems,
• Disaster Risk Management and Monitoring, and Last Mile
Communications
• Smart cities
• ICT in Education
• Agricultural Productivity Enhancement
• Government information systems
12
Indonesia: Broadband-Enabled
Local Services Delivery
Objectives
• Develop mechanism for rapid scale-up of Government e-
services across Indonesia
• Share knowledge and expertise and address technical
implementation issues between the Kabupaten/Kota
Governments.
• Prepare for fast replication of applications, such as e-Gov
related services including education and health care, across
Indonesia based on the experience gained in the trial Kabupaten
• National level: implementation of Government Cloud, Data
Centre, rollout of high-speed telecoms backbone networks
• Develop platform for infrastructure , applications and services
sharing, accessible to all kabupaten/kota.
MENPAN
• Overall e-Gov regulations
Ministries/Agencies
• Provide access central DB
• Provide standard Apps
KOMINFO
• Secure e-Gov network
• National Datacenters & Cloud
Computing
• Standardisation & General Apps
Government Cloud in
National Datacenters
hosting Databases and
Apps
“Pioneering” Kabupaten/Kota
• Improve broadband connectivity
• Test e-Gov applications
• Sort-out any issues between central &
decentral Gov. (standards, regulation,
access to DB, interoperability)
“Early adopter” Kabupaten/Kota
• Connect offices to backbone G-Net
• Select required Apps and
implement/customise
• Provide improved services to the general
public
7 50- all
Resolve specific
regulatory,
standards and
interoperability
issues
G-Net, Fiber optic
connection to
Kabupaten & local
offices
Support by roll-out
team
National Govt
Local Govt
BAPPENAS & MENKEU
• RPJMN & Annual budgets
Dedicated
support team
Move Apps to
the Cloud
DETIKNAS: ICT Council
Meaningful Broadband Kabupaten initiative
Some World Bank ICT Resources
• ICT Regulation Toolkit
(www.ICTregulationtoolkit.org)
• IC4D 2012: Maximizing Mobile report
(www.worldbank.org/ict/IC4D2012)
• Broadband Strategies Toolkit
(www.broadbandtoolkit.org)
• Open Data Toolkit
(http://data.worldbank.org/open-government-data-
toolkit)
• World Development Report on Internet
and Development (2015, forthcoming)
Thank you
Natasha Beschorner, Senior ICT Policy Specialist
nbeschorner@worldbank.org

Natasha - WorldBank

  • 1.
    Smart Connections forAll Transport and ICT Global Practice Enabling E-Government The World Bank Workshop on Broadband Implementation at the Local Government Level JakartaSeptember2015, Natasha Beschorner
  • 2.
    ICT is TransformingService Delivery Taxes online, Business registration, “Open Government” Farmer extension and market price information services, weather Traffic management and monitoring, vehicle tracking, transport apps, citzen services Customs online, single window, logistics management Mobile money; financial inclusion Disease surveillance, patient care tracking, alerts, stock supplies, remote diagnosis, feedback Provision of targeted social protection services, cash transfers, crisis aid, portable pensions Smart grids, water resource management, early warning systems, risk monitoring
  • 3.
    Government-before and after Traditionaldocument management Online Govt. services (Estonia) http://vimeo.com/94158435 Botswana’s per capita income: $7,317 Starting a business (Botswana): 60 days* Estonia’s per capita income: $18,478 Starting a business (Estonia): < 1 week * * Source: Doing Business Indicators, The World Bank
  • 4.
    AUS AUT BEL CAN CHL CZE DNK EST FIN FRA DEU GRC ISL IRL ISR ITA JPN KOR LUX NRU NLDNZL NOR POL PRT SVK SVN ESP SWE CHE GBR USAADO ATG BHS BHR BRB BRN HRV CYP GNQ KWT LVA LIE LTU MLT NRU OMN QAT RUS SAU SGP TTO ARE URY ALB ARM AZE BLR BIH BGR GEO HUN KAZ KGZ MKD MDA MNE NRU ROM SRB TJK TUR TKM UKR UZB ARG BLZ BOL BRA COL CRI CUB DMA DOM ECU SLV GRD GTM GUY HTI HND JAM MEX NRU NIC PAN PRY PER KNA LCA VCT SUR VEN DZA DJI EGY IRN IRQ JOR LBN LBY MAR NRU SYR TUN YEM KHM CHN FJI IDN KIR PRK LAO MYS MHL FSM MNG MMR NRUPLW PNG PHLWSM SLB THA TMP TON TUV VUT VNM AFG BGD BTN INDMDV NRU NPL PAK LKA AGO BEN BWA BFA BDI CPV CMR CAF TCD COM ZAR COG CIV ERI ETH GAB GMB GHA GINGNB KEN LSO LBR MDG MWI MLI MRT MUS MOZ NAM NRU NER NGA RWA SEN SYC SLE SOM ZAF SSD SDN SWZ STP TZA TGO UGA ZMB ZWE -2-1 012 0 .2 .4 .6 .8 1 Online Service Index (UNPAN) R-squared= 0.551 AUS AUT BEL CAN CHL CZE DNK EST FIN FRA DEU GRC ISL IRL ISR ITA JPN KOR LUX NLD NZL NOR POL PRT SVK SVN ESP SWE CHE GBR USA BHS BHR BRB BRN HRV CYP GNQ KWT LVA LTU MLT OMN QAT RUS SAU SGP TTO ARE URY ALB ARM AZE BLR BIH BGR GEO HUN KAZ KGZ MKD MDA MNE ROM SRB TJK TUR TKM UKR UZB ARGBOL BRA COL CRI CUB DMA DOM ECU SLV GTM GUY HTI HND JAM MEX NIC PAN PRY PER LCA VCT SUR VEN DZADJI EGY IRN IRQ JOR LBN LBY MAR SYR TUN YEM KHM CHN IDN KIR PRK LAO MYS MNG MMR PNG PHL WSM SLB THA TMP TON VUT VNM AFG BGD BTN IND MDV NPL PAK LKA AGO BEN BWA BFA BDI CPV CMRCAF TCD COM ZAR COG CIV ERI ETH GAB GMB GHA GIN GNB KEN LSO LBR MDG MWI MLI MRT MUS MOZ NAM NER NGA RWA SEN SYC SLE SOM ZAF SSD SDN SWZ STP TZA TGO UGA ZMB ZWE02468 10 CorruptionPerceptionsIndex(TI) 0 .2 .4 .6 .8 1 Online Service Index (UNPAN) R-squared= 0.450 E-government is positively correlated with government effectiveness and low corruption 4
  • 5.
    Elements of DigitalGovernment 5
  • 6.
    India: Platform forService Delivery at the State Level State of Andhra Pradesh. Implementing E-Pragati: state-wide Government Enterprise Architecture with emphasis on shared services, core data hubs. Connectivity provided by optical fiber backbone. 6
  • 7.
    Bangladesh Growth, Employmentand Governance Project Ongoing program to establish key IT governance policies, standards and structures in the areas of EA and information security. It includes the development of an e-Government Interoperability Framework. Other project components support the development of a government cloud and government data centre. 7
  • 8.
    World Bank GroupICT Strategy • Digital Connectivity: scale up affordable access to broadband Internet • Digital Economy: support technology innovation for jobs and competitiveness across economies • Digital Government: support the use of technology to improve service delivery, promote open and accountable development The World Bank Group is supporting ICT for Development programs in more than 100 member countries, including: • Catalytic project finance for network investments, e.g. fibre-optic cables, rural connectivity programs • Technical assistance for telecoms policy and regulatory reforms • Investments in Government information systems (various departments/ministries), cloud, databases, citizen-facing services • Projects and components supporting applications e.g. ICT for jobs, farmer information services, health and education information systems, transport planning, disaster early warning, location-based services • Advice and knowledge-sharing for governments on ICT4D topics • International Finance Corporation (IFC) investment in private sector-led activities • Multilateral Investment Guarantee Agency (MIGA) support
  • 9.
    Supporting Improved Connectivity •Improving Access and connectivity  Local access (fixed and mobile)  Broadband and backbone infrastructure development  Capacity pre-purchase  PPP mechanisms design and transaction support  Repurposing Universal Service Funds and new approaches to rural broadband  Regional /International connectivity programs  Fibre co-location (power, transport, pipelines)  Support for IXPs, NRENs • Policy and regulation (Telecom/Broadband & 2nd generation ICT)  Sector reform, and national policy and strategic plans  Legal and regulatory frameworks (competition, spectrum management, licensing, infrastructure sharing, PPPs and Open Access)  Licensing and concession awards/tenders  Telecom Institutional Transformation 9
  • 10.
    Supporting Digital Economies •Digital jobs and skills diagnostics: ICT and 21st century skills for middle and high schools; Inclusive Rapid Skills Training (i.e. digital literacy, coding, online work)/ Certification • Using ICTs for competitiveness and diversification • Financing/strengthening Tech Hubs and mLabs, IT parks and clusters • ICT-enabled entrepreneurship: App challenges and other competitions, “hackathons” Pre-acceleration and rapid capacity building Digital fabrication labs and open innovation processes industry- entrepreneurs 10
  • 11.
    Supporting Digital Government •Shared Services • Cloud computing • Data centres • Government portals • Government networks • Cybersecurity • Digital ID • Citizen engagement platforms • Open data  open collaboration models and digital commons,  testing laboratories for public services,  data-driven governance and with citizens as active users, including big data, open data and data analytics. 11
  • 12.
    Supporting E-Services Delivery •Transport: Intelligent Transport Systems, Road Asset Management Systems, • Disaster Risk Management and Monitoring, and Last Mile Communications • Smart cities • ICT in Education • Agricultural Productivity Enhancement • Government information systems 12
  • 13.
    Indonesia: Broadband-Enabled Local ServicesDelivery Objectives • Develop mechanism for rapid scale-up of Government e- services across Indonesia • Share knowledge and expertise and address technical implementation issues between the Kabupaten/Kota Governments. • Prepare for fast replication of applications, such as e-Gov related services including education and health care, across Indonesia based on the experience gained in the trial Kabupaten • National level: implementation of Government Cloud, Data Centre, rollout of high-speed telecoms backbone networks • Develop platform for infrastructure , applications and services sharing, accessible to all kabupaten/kota.
  • 14.
    MENPAN • Overall e-Govregulations Ministries/Agencies • Provide access central DB • Provide standard Apps KOMINFO • Secure e-Gov network • National Datacenters & Cloud Computing • Standardisation & General Apps Government Cloud in National Datacenters hosting Databases and Apps “Pioneering” Kabupaten/Kota • Improve broadband connectivity • Test e-Gov applications • Sort-out any issues between central & decentral Gov. (standards, regulation, access to DB, interoperability) “Early adopter” Kabupaten/Kota • Connect offices to backbone G-Net • Select required Apps and implement/customise • Provide improved services to the general public 7 50- all Resolve specific regulatory, standards and interoperability issues G-Net, Fiber optic connection to Kabupaten & local offices Support by roll-out team National Govt Local Govt BAPPENAS & MENKEU • RPJMN & Annual budgets Dedicated support team Move Apps to the Cloud DETIKNAS: ICT Council Meaningful Broadband Kabupaten initiative
  • 15.
    Some World BankICT Resources • ICT Regulation Toolkit (www.ICTregulationtoolkit.org) • IC4D 2012: Maximizing Mobile report (www.worldbank.org/ict/IC4D2012) • Broadband Strategies Toolkit (www.broadbandtoolkit.org) • Open Data Toolkit (http://data.worldbank.org/open-government-data- toolkit) • World Development Report on Internet and Development (2015, forthcoming)
  • 16.
    Thank you Natasha Beschorner,Senior ICT Policy Specialist nbeschorner@worldbank.org