MyStore training flow

Training guide for MyStore
seller
In this module, we will discuss :-
1. How to get registered on Paytm Mall?
2. How to upload products?
3. How to manage catalogue?
4. How to process orders?
5. How to check payout details?
6. How to track returns?
7. How to raise a ticket for any query?

Registration Cataloguing Order processing Payouts Return management
Seller’s journey…

Documents required for
registration

Five documents which are mandatory for signup process for you as a seller-
Document
needed for
signup
Cancelled cheque
PAN card
Company and warehouse address proof
GST certificate
What are the documents you need for signup process?
Brand authorization letter/trademark certificate

Cancelled cheque
Description
• Scanned copy of blank cancelled cheque on company name will only be taken to verify bank details
• Cancelled cheque to be provided with Name- printed/Company stamp/Hand written
• In case of hand written or company stamp on the cheque, it should be supported with Bank pass book or bank
mandate form
• In case of absence of cancelled cheque, the declaration letter from bank with bank details mentioned on bank
letter head with signature and stamp of authorized bank signatory can be considered
• Bank statement will not be considered for as valid document
• No overwriting or correction on cheque should be there

PAN card
Description
• PAN card stands for Permanent Account Number, it’s mandatory for financial transactions
• PAN card should be on company name. However in case of sole proprietor it can be on seller name
• Scanned copy of PAN card is mandatory for verification
• Photocopy/online snapshot of PAN card will not be considered

Company address proof
Description
• Address proof is a document which is required to verify your company address details
• Scanned copy of GSTIN, Electricity/Telephone bill, rent invoice, lease agreement, Aadhaar card, driving
license, bank passbook on company name will only be considered
• In case of sole proprietor, the company address proof can be on seller name
• Electricity bill/Telephone bill/invoice should not be more than 3 months old

Warehouse address proof
Description
• Warehouse address proof is a document which is required to verify your warehouse address details
• In case warehouse is in different state, GSTIN certificate of the new warehouse state should be provided
• However in case of exempted categories, seller can provide Electricity/Telephone bill, rent invoice, lease
agreement
• Electricity bill/Telephone bill/rent invoice should not be more than 3 months old

GSTIN
Description
• GSTIN stands for Goods & Services Tax Identification number needed from every seller for registration to sell
his products online
• It is mandate to provide the GSTIN
• It should be on your company name. However in case of sole proprietorship, it can be on seller name

Brand Authorization letter Trademark Certificate
Description Description
• If you deal with a brand, you need to submit brand
authorization letter once you get registered
• Brand authorization letter is issued by a brand in order
to authorize a store/seller to sell its products online
• In case you own a brand, you need to share the
Trademark certificate once you get registered
• A trademark certificate is required to protect your
creative assets like Logo, Slogan , Tag line etc. to
be used by others
• It should be on your company name. However in
case of sole proprietorship, it can be on seller
name
Or

How to register with Paytm Mall?
To register with Paytm Mall, visit “seller.paytm.com” and follow these steps
Enter your credentials to
signup as a new seller
1
1
Click on “Sell on Paytm”
button
3
Note – It’s preferable to use the Google chrome browser to sign up and login on Paytm Mall seller panel.
3
2
Click on the check box to
accept the terms and
conditions
2

The moment you click on
Sell on Paytm, you‘ll get this
notification asking you to
click on the link sent to the
registered mail ID to verify
the seller panel account
4
Note – You will receive a verification mail on your registered email ID. Click on the given link to verify your email ID
and you will be directed to the seller panel home page
4

This verification mail you’ll
receive on your mail ID. You
have to click on Verify email
address
4a
4a

Enter your registered email id5
5
6
7
7
6 Enter your password
Click on Login

Mobile Verification –Enter the
OTP, click on the Verify tab
If you want to change your mobile
number then follow these steps-
• Click on edit number
• Enter new number
• Enter the OTP
• Click on verify tab
8
8

Select “Yes” here if you are being
referred by a Paytm Mall agent to
sign-up
9a
9a
9b
Enter the agent code here9b

If not, select ‘No’9c
9c

Select ‘Yes’ here if you have a
code assigned by Paytm Mall or
Brand
10a
10a
10b
Enter the Code here10b

10c
Here select “No”10c

11a
Click here to select the brands in
which you deal
11a

11b
Type here the brand name and
press Enter
Here you can select multiple
Brands
11b

Click here to select the category
of the product in which you deal
12a
12a

Enter the type of the product and
select the category from the
dropdown
categories
12b
12b

Click on Save details
12c
12c

Here you can check your
personal details
13
13

Enter the business details here
14a
14a

Click on choose file and upload
the scanned copy of your
Business address proof
14b
14c
14b
14c

Enter PAN card details
15a
15a

Click on choose file and
Upload the scanned copy of
the PAN card
15b
Click on Next
15b
15c
15c

Enter the bank details
16a
16a

Click on choose file and
cancelled cheque
16b
16c
16b
16c

If the verification of your PAN
card or bank details has failed
then you can check the same
here
You have to re-upload/ submit
the correct data to get it
verified
16d
Your PAN card and Bank details will be verified on real time basis
16d

If your PAN card or bank
details are verified successfully
then you can check the same
here
Now you can continue to fill
your warehouse details
16e
16e

Enter the warehouse details
17a
17a

17b
the valid warehouse address
proof
Enter the GSTIN details
Select “Yes”
17c
17d
17b
17c
17d
17e
Click on save details17e

profile status
18
18

Click on “Check Profile status”
tab
20
20

Here you can check the status of the documents21
21

If documents are rejected then here you can check their status22
22

You can check here which
document has been rejected
and why it happened?
In this case, enter the correct
information and upload correct
attachment then submit the
details
23
23

Cases of rejection
Unregistered GSTIN number details has been shared
Missed to provide the attachments in JPEG format or Shared
the blurred images of the documents in attachments
Details mismatch in correspondence to the supporting documents
Saving account cancelled cheque didn't have company stamp
What are the cases of rejection once your documents are
uploaded?

How can you check your profile details?
Click on the Profile tab from
the dropdown
1
1
To check your profile details, follow these details-

How can you check your profile details?
profile details
2
1
2

Brand document submission process
In these easy steps you can submit your brand related documents on Paytm Mall seller panel
Go to Seller
Support Tab
Click on “Listing
and Catalogue”
Select “Brand Related
Requests and
Concerns”
click on “Submit Brand
Approval Request”
Fill in the details and upload
required documents
We will contact you
soon
1 2 43 5 6

To submit your brand related document, follow these steps-
1 Login into your seller Panel and
click on “Seller Helpdesk”
Click on Seller Support tab
1

2 Click on Listing and Catalogue
tab
2

Click on “Brand Related Requests and concerns”3
3
4 Click on “Submit Brand Approval Request”
4

Read the instructions provided to fill the Brand Approval Form5
3
5

7 Choose and upload the scanned
copy of brand related document
67
8
8 Click on “Submit ticket”
Note your ticket number for future
reference
Our team will approve your brand
soon
6 Fill the details

How to add new products through the support tab?
Overview of the process:
Upload the template sheet
in the support tab and
submit
Download the template sheet
of your product category
Fill in the template sheet with
the appropriate information
and save it

1
1
Click on the Seller Support tab
By following these simple steps, you can add your products via the seller support tab

2 Click on the Listing & catalogue
tab
You have to enter the following details, such as
2

Click on Add New Products
Click on ‘Add new products in bulk (excel upload)’
3
4
3
4

5 Click on the Template download page link
5

6 Click on Media Stationery
6

7 Click on Stationery Template.xlsx
7

8 Click on the Download tab
The template sheet will get
downloaded in your system
8
Open the template sheet
9
9

10
Read all the instructions and
guidelines carefully
11
Here, you can select the
appropriate sheet and fill it
10
11

Click on Pens
12
12
Here, we have taken the example of a pen

Fill in all the mandatory details including the Brand Name
Note - Fill in all the details carefully. The product images should have a 500*500 pixels resolution.
13
13

Fill in all the details including the Brand Name
14
14
Note - Fill in all the details carefully. The product images should have a 500*500 pixels resolution.

These are the optional fields. If incase you are aware of these details, do fill them. This will help a buyer to
understand your product better
15
15

Click on the file option and save the
file on your desktop
16
16

17
Click on the Seller Support tab17

Click on the Listing & catalogue tab
18
18

Click on Add New Products to your listing
Click on ‘Add new products in bulk (excel upload)’
19
20
19
20

Choose primary category as
“MyStore”
23
22
21
Choose Product category
categories
Select “New catalogue with images”
21
22
23

Enter the description here
26
25
24
Upload the filled template here
Click on Submit Ticket
Note - After submission, you will get a ticket number through which you can check the status of this ticket from the Ticket history tab.
24
25
26

How to edit price one by one ?
Click on the Catalogue Tab
Click on this icon to edit the Selling Price
1
2
To edit the MRP and selling price of a single product, follow these steps
1
2

3
4
Enter the New MRP, here you have to enter unit wise MRP
Click on Done
3
4

Click on this icon to edit the Selling Price, here you have to enter unit wise selling price5
5

6
7
Enter the New Selling price
Click on Done
6
7

Click on the checkbox to select all the products
Click on Download CSV of Selected Columns
Edit the price of the products in bulk via the seller panel
2
2
How to edit price in bulk?

Click on Download3
3

The Excel file will get downloaded to your computer
Edit the Price and MRP
Here you have to enter unit wise
prices
Add a column - Override Price
and type Yes in the column
Remove all other columns
except Product ID, Price, MRP
and Override Price
Note- The Override column should be typed in the same way as shown in the screenshot.
5
4
5
4

Click on file option and save the file
on your desktop
6
6

Click on Upload Updated CSV Choose the file and click on Upload
The prices will be updated. To see the
changes, refresh the page.
8a
7
8
8b

How to edit quantity one by one?
Click on the icon to edit Stock
1
2
To edit the stock of a single product, follow these steps-
1
2

Edit Quantity, here you have to enter unit wise inventory
Click on Save Changes
Stock will be updated in the system. To see the changes, refresh the page.
3
4
4
3
How to edit quantity one by one?

Click on the checkbox to select all products
Click on Download Inventory Data
1
2
1
2
How to edit quantity in Bulk?
To edit stock of the products in bulk, follow these steps-

3 Select the Product ID,
warehouse ID, quantity, and
inventory status
Click on Download43
4

5
The file will get downloaded in a CSV format on your computer
You can edit the quantity
according to the product ID
and warehouse ID
Here you have to enter unit
wise inventory
Note- If you have multiple warehouses mapped, you can edit the inventory for them here and also decide the status
for them
5

Now, the seller logs in to his seller panel and follows these steps:
Click on the file option and save the file on
your desktop
Note- Do not delete any of the columns in the excel sheet and upload the file in the same format it is downloaded.
6
6

Click on Bulk Update Inventory Click on Choose File and upload the saved file
987
8
9
7
Click on Upload
The stock will be updated in the system. To
see the changes, refresh the page.

You can Activate or In-activate the product by clicking on this tab
1
2
You can make your product active and inactive in one click
1
2
How to change the status of a single product?

Click on the checkbox to select all products
Click on Download Inventory Data
1
2
1
2
How to change the status of the products in bulk?
To update the status of the products in bulk, follow these steps

3 Select the Product ID,
warehouse ID, quantity, and
inventory status
Click on Download43
4

5
6
Inventory status column- To
change the status, follow these
steps:
• To make the product inactive,
enter “0” (zero)
• To make the product active, enter
‘1” (one)
Click on the File option and
save the file on your desktop
The Excel file will get downloaded to your computer
Note: If you have multiple warehouses mapped, you can change their status here. Do not delete any of
the columns in the excel sheet
5
6

Click on Bulk Update Inventory Click on Choose File and upload the saved file
897
8
9
7
Click on Upload
The status will be updated in the system. To
see the changes, refresh the page.

How to identify the MyStore orders?
Click on Orders tab1
Steps to identify MyStore orders -
1

How to identify the MyStore orders?
Select MyStore option2
Steps to identify MyStore orders -
2

How can you process single order?
Here you can check all your MyStore order -

There are five stages of single order processing
Delivered
Order is delivered to
the customer
5.
Confirm and pack
Acknowledge the order
and pack the order
1. To handover
Order is moved to “To
handover” stage till it’s
picked up
3.Request pickup
Download manifest slip
by clicking on Request
pickup tab
2.
Shipped
Order is shipped from
your warehouse
4.

Click on Orders tab1
Steps to process single order
1

Click on Confirm & Pack tab2
2

Click on Pack tab3
3

Click on Confirm button4
Note - Acknowledge the order within 24 hours, to know more on SLA click here.
4

Enter the IMEI/serial number5
If it is an electronic product then you have to enter its IMEI/serial number
Note - This pop-up will appear only if it is an electronic product.
6 Click on Done button
Packing slip will be
downloaded
6
5

Packaging slip– You have to
paste it outside the packaging
box
a
a
Retail Invoice –
You have to insert this invoice
inside the packaging box/polybag
Packaging guidelines-
• You have to use plain
corrugated box or polybag
only
• Packaging tape should be
transparent or plain only
• There should not be any
branding or logo on the
packaging material
b
This is a sample of Packing Slip, you have to tear it into 2 parts
Note – It is mandatory to use Retail invoice generated on Seller panel. Please do not use your own invoice.
b

Your order moves to “request pickup” from where you will download the Manifest
Note – Request pickup only when your order is ready to ship.
Click on Request Pickup tab
Click on Request Pickup
7
8
8
7

9
Note – Manifest will be downloaded in your system.
Click on OK button
9

Here you can see courier partner namea
This is a sample Manifest, which contains the details of your courier partner
Here you can see Order details with AWB numberb
Merchant signature and courier signature are required on both copies of manifestc
Here you can see total number of packetsd
a
b
c d
Note – If you generate the manifest before 12:00 pm your order will be picked on the same day and if you generate the manifest
after 12:00 pm your order will be picked till 6 pm (5 pm for Delhi/NCR) of the following day

Click on More
To view shipped orders, follow these steps-
Click on Shipped tab
Here you can check all shipped
orders
10
11
10
11

Click on Delivered tab
Here you can check all
delivered orders
To view delivered orders, follow this step-
12
12

How to process orders in bulk?
1
2
Click on Confirm & Pack tab
Click on Download order detail CSV
1
2
Steps to process orders in bulk (upto 5000 orders)

3
Select the date range and click on Apply button
Click on Download
3
4
4

Order detail CSV will be
downloaded in the File center
Click on download icon to
download the file in your
system
5
5

3
4
26
Order detail CSV file will be downloaded in your system

• Create a new excel file and copy-paste the columns Order id and Item id from Downloaded order detail
CSV file
• Save the file in the .CSV format and file name should not contain any special character or space
Note- Please ensure that the status of these orders should be pending acknowledgement.

Click on Assign Courier in Bulk (CSV)
Click on Choose file and select the saved file
Click on Upload
7
8
6
7
8
6

Click on Download
IMEI/Serial Number File
(.csv)
9
9
If these are electronic product then you have to enter their IMEI/serial number
Note- This step is to be performed only if these are electronic products.

3
4
26
• Fill the IMEI/serial number in the sheet, you can enter IMEI/serial number of any one item among the set
• Save the file in the .CSV format and file name should not contain any special character & space
This is a sample IMEI/serial CSV

Click on Upload IMEI/Serial number(.csv)
Click on choose file and select the saved IMEI/Serial number file
1210
Click on Upload
11
10
11
12

13
Click on Assign Courier in Bulk (CSV)
Click on Choose file and select the saved file (contains order id and item id)
Click on Upload
14
15
13
14
15
Now repeat the steps number: 6 - 8

Click here to download the
packing slip in your system
16
16

Packaging slip– You have to
paste it outside/top of the
packaging box
a
Note – It is mandatory to use Retail invoice generated on Seller panel. Please do not use your own invoice.
a b
Retail Invoice –
You have to insert this invoice
inside the packaging
box/polybag
Packaging guidelines-
• You have to use plain
corrugated box or polybag
only
• Packaging tape should be
transparent or brown only
• There should not be any
branding or logo on the
packaging material
b
This is a sample Packing Slip, you have to tear it into 2 parts

Select 250 per page
17
18
17
Click on Request Pickup
18

Click here to select all orders (here you can select maximum of 250 orders/items per page)
Click on Download slip to request pickup (pdf)
20
19
20
19

This is a sample Manifest, which contains the details of your courier partner
Note– Request for pick up before 12.00 PM to get your orders picked by 6.00 PM* the same day. Any order
requested for pick up post 12.00PM gets picked the next day
* For Delhi/NCR- 5.00PM, Other cities- 6.00PM
Here you can see courier
partner name
a
Here you can see Order details
with AWB number
c
b
d
Merchant signature and courier
signature are required on both
copies of manifest
Here you can see total number
of packets
c
a
d
b

Shipped- Check all your shipped orders
Delivered- Check all your delivered orders
21
21

When is the payment transferred ?
Once your product is delivered to the customer, your payment will be processed
Payment initiated
Order received Order processed Order delivered

Example of payment transfer
• The payment is transferred everyday except bank holidays and is processed
during banking hours only
• The payment will be released the day after the date of the delivery of the product
For example –
1. Product delivered - 16th (Tuesday)
2. Payment released - 17th (Wednesday)

What are the various commissions?
Your final payout is made after various commissions & fee deductions from the selling price
The components which are deducted from the selling price are as follows -
Charges Definitions Rates
Marketplace commission
Fee charged for listing your products on the
Paytm Mall marketplace
% of the selling price (varies at the
category/product level)
Payment gateway
Fee paid for the transfer of money via Paytm
Mall payments gateway
2.7% of the selling price
Logistics charges
Charges for using the services of Paytm Mall
logistics partners
Based on the mode of shipment
Penalty
A fraud is a deliberate action of deceiving
Paytm Mall or its partners to secure unfair
gains.
Depends on the type of fraud

How can you check your commission details?
You can download your agreement history by going to the seller panel, where you can read the terms
and conditions along with the commission details of your products
Click on Profile1
2
3
Click on Agreement History
Click on ‘Click To Download’
Note – You have to download the latest version of the agreement history.
1
3
2

Below are the weight slab rates for logistics in Paytm Mall
What are the logistics charges?
Note – All the fee mentioned above is exclusive of taxes.
Shipping charges
Express
Weight Local Zonal National
First 500 Grams Rs 35 Rs 45 Rs 60
Additional 500 Grams Rs 25 Rs 35 Rs 55
Surface
Up to first 3 Kg Rs 90 Rs 100 Rs 120
Additional kg 3-10 Kg Rs 18 Rs 20 Rs 25
Additional kg >60 Kg Rs 8 Rs 10 Rs 15

The weight of a product can be calculated in 2 ways - dead weight and volumetric weight. The higher of
the two is used to calculate the logistic charges
Dead weight = weight of
package
Length 5 inches
Width 6 inches
Height 4 inches
Volumetric weight 393.28 Grams
Volumetric weight in grams =
(𝑙𝑒𝑛𝑔𝑡ℎ × 𝑏𝑟𝑒𝑎𝑑𝑡ℎ × ℎ𝑒𝑖𝑔ℎ𝑡 × 2.543
)
5
Note: length, breadth and
height in inches
Weight of the packet measured on the
weighing machine = 900 grams
Dead weight = 900 Grams
Weight
Volumetric
weight
Deadweight
Formula Example
In this case, the dead weight will be considered since it is greater than the
volumetric weight
How can you measure the weight of a packed product?

What is a service level agreement (SLA)?
A Service Level Agreement (SLA) is your promise to ship your products to your customers within a
certain number of days. You have to ensure that all the orders are marked Shipped within SLA.
Note- 1. If SLA is breached, the order will be cancelled and you will be charged an SLA breach penalty and a cancellation penalty
2. SLA breach and cancellation penalties are defined at the category level of the product
3. Avoid SLA breaches as they affect your seller ratings and performance on Paytm Mall.
Example:
STAGES OF ORDERS TIMESTAMP PENALTIES
Order placed on 4th Dec 2018 at 08:00 pm No penalty
SLA as agreed 2 days No penalty
Order to be moved to "To Handover" by On or before 5th Dec 2018, before 12:00 pm No penalty
Order to be handed over & marked 'Shipped' by On or before 6th Dec 2018, before 08:00 pm No penalty
Ship deadline (SLA breached) 6th Dec 2018 at 08:00 pm SLA breach penalty
Grace period of 1 day 7th Dec 2018 at 08:00 pm SLA breach penalty
Extended deadline (Auto cancelled) 7th Dec 2018 at 08:00 pm SLA breach penalty + Cancellation penalty

Penalty structure
The SLA breach and cancellation penalties are defined at the category level of the product
Note- 1. These charges are exclusive of taxes
2. The minimum penalty amount will be Rs.50 on both SLA breaches and Cancellations by the Seller
3. To know more details on penalty click here
There will also be a minimum cancellation penalty amount and minimum SLA breach penalty amount.
This means that the seller will be charged the higher of the minimum penalty amount OR Y%/X% of SP.
SLA breach penalty, ‘X%’ of selling price
All categories 10
Cancellation penalty, ‘X%’ of selling price
All categories 10

How is your payout calculated?
Your final payout is made after the various commissions & fee deductions from the selling price
Payout
Selling price Rs 1000
(-) Marketplace commission Rs 124.3 (12.43% *1000)
(-) Payment gateway fee @2.7% Rs 27 (2.7%*1000)
(-) Logistic charges Rs 60 (500 grams)
= Payout breakout Rs.743.15 [1000-(124.3+27+60+38.03+7.51)]
Example : Product- Men’s T-shirt
DEDUCTIONS
Rs 0(-) Additional minor deduction/penalty
(-) GST@ 18% Rs 38.03 [18%*(124.3+27+60)]
Rs 7.51 [1%*(1000-(124.3+27+60+38.03))]TCS (1%) on base price

How can you check your payments?
You can check your payments in these two ways -
Settlements Reports
Order-wise details for specific date frames
of expected payouts can be viewed in the
following formats:
• Multiple orders detail report of expected
payout
• Expected payout of a specific order
Payout reports will be downloaded in a zip
file and will consist of the following
reports:
• Payment Transactions report
• Order level detail report
• Packaging adjustments report
• Damage product adjustment report
(Inventory in FC)
Order-wise Reports

Overview of the settlement-wise payout report
If you want to check your payment details according to the payment date, then follow these steps -
Click on the Payments tab1
2
3
Click on Payout
Click on the Settlements tab
1
2
3

4b
4a
4c
Date filter- you can use this filter to select the date range as per your requirement
Select the date range for which you want to check the payment details. You can select a maximum of 31 days
Click on Apply
4b
4c
4a

Click here to view the total amount settled/payout received from Paytm Mall5
Here, you can view the date-wise payments
The payments that have been settled against a number of orders – Revenue-based & Adjustment-based
Click on Show Details to view the detailed payment transaction
6
7
8
5
6 7 8

View your UTR and date of
payment
9
View all your deductions in
the payout
View your new order level
details & adjustment level
details
10
11
9
10
11

Click on the icon to download
the payout report for the
selected date
the payout report
a) Two files will be downloaded
in the zip format:
• Merchant payout report
• Order summary report
12
13
If you want to download the individual settlement-wise payment details in the excel format, then follow
these steps -
13
12

Click on Download payment
details to download the payout
of the selected date filter
the payout report
14
15
If you want to download payments details from a selected date range in the excel format, then
follow these steps-
15
14

Here, you can check the amount which is under process and will be credited/debited
accordingly in your account within the upcoming days
16
16

Overview of the order-wise payout report
If you want to check your payment details according to the orders, then follow these steps -
Click on Orderwise Payouts1
2 Select the required date frame
1
2

Click on Search and you can
apply the item status filter to
view the order status
3
3

Check the status of the
payout
4
5 Click on More Details to view
the deduction made in the
payout
4
5

If you have any issue regarding the payment, you can raise a payment query
View the UTR (if paid)
View the deduction made in
the payout
5b
If you have any query or issue
related to the payment, then
click on the Payment queries
tab
5c
5a
5a
5b
5c

Select the issue related to
Payments from the drop-down
6
6

You can check the common
FAQs here
Enter the description of the
issue
6a
6b
Click on the checkbox only if
you want a call back from us
6c
6d Click on Submit Ticket
6a
6b
6c
6d

Download Order wise payout
report

How to download the Order-wise payout report?
Click on Payments
Click on Payouts
1
2
1
2
To download the order wise payout report, follow these steps-

3

Select the date range
Here you can select a
maximum of 31 days
Click here to download the
report
4
5
4
5

An Order-wise payout report will be
shared to your registered email ID
6 7 Also, an Order-wise payout report will be
downloaded in the File center
Click here to download it in your system
6
7
Note – To understand the orderwise payout report, click here.

What is a sales report?
This report is a new report specifically created for you so that all the details pertaining to an order within a
selected time period are available to you in a single file.
This helps you to :
Download all order details
in a single excel file
Download sales report for a
selected time period
(maximum of 31 days)
Check status of all your orders
in a single file
Easy management of
your sales

How to download the sales report?
To download the sales report, follow these steps -
Click on Payments1
1
2
Click on Payouts2

3

4
5a
5b
Click here to select the date range for which you want to download the sales report4
Select the date range and click on the Apply button. Maximum limit – 31 days5

6
7
Click on Download Sales Report6
Click on the Download icon, sales report will be downloaded in your system7

This is a sample sales report -
Note – To understand the sales report, click here.

A commission is the updated or new version of the commission that is shared by Paytm Mall in case of
any change in the commission structure.
What is a commission update?
Reasons for the commission update-
• Promotional Events keep on running to boost your sales. So, if there are any changes made in the commission
during such Promotional Campaigns, you’ll be notified with a commission update.
Promotional campaign
• If there is any policy change in Paytm Mall, the updated commission will be sent to you on your Panel.
Changes in Paytm Mall’s policy
• If you add any new Category to your catalogue, you will receive an updated commission request.
New category added by you

How to approve the updated commission?
Once you have logged into the panel, the new commission structure will be visible to you. You will be
required to approve the same.
Click on the download tab to download and view the CSV file that contains the updated
commission details
1
1

In case you do not take any action within the given timeline, the commission will be auto-approved by
the system
2
2

To approve the updated commission, follow these steps -
Click on the Approve tab1
1

Click on the Reject tab2
Enter the reason for rejection
Click on the Ok tab
Click on the Proceed tab3
4
In case of any variation, you can also reject the updated commission
5
Note- In the case of rejection, all payments for the orders fulfilled during the validity period (for that specific category) will be
processed as per the current/standard commission.
2
5
4
3

How to check the commission approval status?
Click on the Payments
tab
Click on the Commission
& Approval tab
1
2
1
2
To check commission approval status follow these steps-

You can check the commission approval status by applying both the date and search filters
Click on the Commission Approval tab3
Apply the date filter4
Click on the Search tab to apply the search filter & Submit5
3
54

Here, you have to select the commission status and click on Submit
Actionable commission -
check the status of your
actionable commissions
Pending commissions -
pending commissions
Rejected commissions -
rejected commissions
Approved commissions -
commissions which have been
approved
6
6

How to check the commission structure?
tab
Click on the Commission
& Approval tab
1
2
1
2
To check your commission structure, follow these steps -

Here, you have to select the
commission type as per
your agreement with Paytm
Mall
3
3

Click on Commission-Category4
Here we have taken an example of a category-level commission
4

Click on Download
Category Commissions
5
5

This is a sample data of a commission structure
Here, you can check the commission structure category-wise6
6

Invoice Number
Commissions charged
by Paytm Mall
• A commission invoice is a commercial document issued monthly by Paytm Mall.
• It includes all the commission details, like the marketplace fee, logistics fee ,payment gateway fee etc.
What is a commission invoice?
1
2
Sample of a commission
invoice
B-10 11 Meghdoot building 94
Nehru Place
New Delhi, Delhi-110019
TIN No:
B-10 11 Meghdoot building 94
Nehru Place
New Delhi, Delhi-110019
1
2

How to download the commission invoice?
Click on the Payments tab
Click on Invoice
1
2
Steps to download the Commission invoice via the seller panel -
1
2

How to download the commission invoice?
1
2
Click on Commission3
Choose the desired Year
Choose the desired Month
Click on the link and the Commission invoice PDF will be downloaded in your system
4
5
6
3
5
64

How you can download the GST report
tab
Click on GST Report
1
2
1
2
To download the GST report, follow these steps -

Select the year3
Select the month
Click on the link to download the
GST report
4
5
Note – The GST report for a particular month will be published on the 2nd of the next month.
3
4
5

The GST report will be downloaded in the file center and will also be sent to your registered email ID
Click on the Download Icon to
download the GST report in
your system
6
6

Sample of the GST report

How you can segregate between B2B and B2C orders
When the customers place the orders, they can provide their GSTIN details. In these steps, you can
identify those particular orders
The orders in which the GSTIN details are mentioned will be considered for the Registered category during the GST return
filing and are called B2B orders
1
The orders in which the GSTIN details are not available will be considered for the Unregistered category during the GST
return filing and are called B2C orders
2
Note - You have to pay the GST over goods to the government and pass the GST input benefit to the customer where the GSTIN is
mentioned by the customer. Paytm Mall will not be held liable for input credit loss to the customer.
2
1

• When a customer cancels the order and sends it back to you, it is termed as a return
• There are two types of returns depending upon the time of the initiation of the return request
What are returns?
Return before delivery
• Order cancellation before delivery to customer
Return after delivery
• Order cancellation after delivery
Customer
places order
Seller accepts
order
Order details
sent to Courier
partner for pickup
Delivery partner
shipped
Customer receives order

How are reverse logistics charged if you are a Paytm
Mall courier partner fulfilled seller?
Note – For a Return before delivery order, you do not have to pay any logistics charges.
These charges will be charged to you if you have sent any wrong or damaged product.
Reverse Logistics Charges
Weight Local Zonal National
First 500grams Rs 43.75 Rs 56.25 Rs 75
Additional 500grams Rs 31.25 Rs43.75 Rs 68.75
Surface
Upto first 3 kgs Rs 112.5 Rs 125 Rs 150
Additional kg 3-10 kg Rs 22.5 Rs 25 Rs 31.25
Additional kg 10-30 kgs Rs 18.75 Rs 22.5 Rs 28.75
Additional kg 30 – 60 kg Rs 12.5 Rs 15 Rs 25
Additional kg >60 kg Rs 10 Rs 12.5 Rs 18.75

Check returns before
delivery orders

How to check return before delivery orders on the seller
panel?
When an order is cancelled by a customer after shipping, you can check it in the Returns Before
Delivery stage
Click on the Returns tab
Click on the Returns before delivery tab to check the orders which have been cancelled before the
delivery
1
2
2
1

Click on the Date filter to check the cancelled orders from a specific date range
Click on the select filter to apply the status filter
3
4
3
Note – You can raise a ticket for Return before delivery POD (proof of delivery) within 10 days from the date of Return before
delivery marked. Ticket raised beyond 10 days from the date will not be entertained.
4
panel?

Click on All to view all your Return before delivery orders
Return Initiated - When a customer requests for a return while the product is in transit, you’ll be able to see the
product here
5
6
7
5 6
7 Return Delivered - When after cancellation, a product gets delivered to you, you can view it under Return
Delivered
panel?

Check returns after
delivery orders

Click on the Returns tab
1
2
3
1
2 Click on the Returns after delivery tab
3 Click on the date filter to view the return
orders from a specific date range
To check orders which have been requested for a return after the delivery, follow these steps -
How to check return after delivery orders on the seller
panel?

The available search options are:
Order ID, Item ID, Tracking
Number, Shipper, Warehouse,
and Status
2
4
You can also filter your search for returns by selecting one option at a time from the various options
available within the SEARCH dropdown list -
4
panel?

There are four sections:
Approved
Picked
Returned
All
5
Let’s learn how all stages of the return after delivery tab work -
5
Note - In this stage, all return stages are also known as return after delivery stages.
panel?

Click on the Approved tab to view the details of the orders in the return requested stage. You can also see the reasons
for returns
6
In the approved stage, you can check all the return requested orders which have been approved
by Paytm Mall
6
panel?

In the Picked stage, you can check all the returned orders that have been pickedup by the
courier partner
7
7a
Click on the Picked tab to view the details of the orders picked by the courier partner from the customer7
7a View details of the courier by clicking on return courier AWB
panel?

When a returned product is successfully delivered back to you, the status of the order changes
to return delivered
Click on the Returned tab to view the details of the returns delivered back to you8
8
panel?

Here we have taken an example of the catalogue. To raise a ticket for catalogue, follow these steps -
How to raise a ticket from the Support Tab?
1 Click on the Seller Support tab
1

2 Click on the Listing and
Catalogue tab
2

These are the sub-categories of the catalogue you can raise a ticket for, according to your query3
3

If you want to enquire about your catalogue status, click on Catalogue status enquiry4
4
4a
4a Click on the appropriate option here

5 Enter all the details
5 6
7
6 Upload the attachment here
7 Click on Submit Ticket
Tip - You can choose the Call Me option to get a call from us.

Note down the ticket number for
your reference
8
8

1 Click on the Seller Support tab
1
How to check ticket history?
To check the status of the ticket, follow these steps -

2 Click on Check Ticket history
2

3 Enter the Ticket ID and click on
the search icon
3
4
4 Here, you can check the status of
the ticket
5 Click on the Ticket number to
check more details
5

You can check the details related to the status of the ticket -

Reply to/Add details to existing ticket
6
7
Enter your response6
7 Upload the relevant attachment and click on Submit
If you are asked to provide more details on the issue or want to follow up/add more details , you can
share the same here -

Re-opening a solved ticket
89
Enter your response8
9 Upload the relevant attachment and click on Reply and open ticket
If the ticket is marked as ‘solved’ and you are not satisfied with the resolution, you can re-open the ticket by
following these steps -

There are four types of statuses -
In progress
Pending with you
Solved
Disposition
We have received your query and we are working on it
The ticket is pending as we require a few more documents/details from your end in
order to resolve your query
The resolution of the ticket has been provided to you
The tickets will be on disposition in case you had requested a call. However, due to
some reason the same could not be connected
Understanding various ticket resolution statuses

Thanks everyone!
For any query, please raise a ticket on support

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