Candace L. Cheadle is seeking a technical support position and has over 15 years of experience in customer service and technical support roles. She has strong technical skills including network design, administration, and troubleshooting software and hardware issues. Cheadle has held technical support roles at K-Force, Dish, Panasonic, and NCO where her responsibilities included remotely accessing customers' computers, running virus scans, troubleshooting receivers and cell phones, and assisting with billing and account management issues. She is currently studying Information Technology and Networking Administration at Southeastern College.
Customer Support professional with 15+ years of experience handling support cases for internal and external customers. Demonstrated ability to meet or exceed Key Performance Indicator (KPI) standards and maintain high customer satisfaction.
Summary of Qualifications:
∙ Proven ability to troubleshoot and resolve issues.
∙ Hands-on experience with Knowledge Centered Support methodology.
∙ Strong written and verbal communication.
∙ Demonstrated ability to clearly document issue and resolution in Call Tracking System.
∙ Detail-oriented and able to learn quickly.
∙ Work well within and across teams as well as independently.
Customer Support professional with 15+ years of experience handling support cases for internal and external customers. Demonstrated ability to meet or exceed Key Performance Indicator (KPI) standards and maintain high customer satisfaction.
Summary of Qualifications:
∙ Proven ability to troubleshoot and resolve issues.
∙ Hands-on experience with Knowledge Centered Support methodology.
∙ Strong written and verbal communication.
∙ Demonstrated ability to clearly document issue and resolution in Call Tracking System.
∙ Detail-oriented and able to learn quickly.
∙ Work well within and across teams as well as independently.
1. Candace L. Cheadle
611 1/2 33rd St. West Palm Beach Fl. 33407 ◊ 816.606.1503 ◊ cottonckc43@gmail.com
Objective:
Looking for an opportunity to build a comprehensive Technical Support environment, or enhance the ef
fectivenessof an existing department.
Professional Strengths:
*Exceptional telephone etiquette
*Patient and diligent
*Diverse PC knowledge
*Vast technical knowledge
SKILLS
Resourceful computer technician with an extensive record of support in technical systemsand
services, troubleshooting, repair and configuration of software and hardware, workstations, se
rvers and interfaces.
Accomplished professional skilled in network design, customer support and administration.
Hands-on skills in variousLAN/WAN platforms, Ethernet and Token Ring topologies, and the T
CP/IP protocol.
Professional Experience:
K-Force- West Palm Beach Fl.
03/2015- 07/2015
Technical Support Representative- Temporary Position, seeking full time position.
Remotely took over customer’s computers for repairs
Ran Virus Can
Clean sweep of the Hard Drive
Professional Experience:
Dish – Alvin, TX.
05/12 – 01/2014
Customer Service Representative/Technical Support Representative/Trainer
Receive inbound calls assisting customers with Dish accounts.
Upselling premium channels / Troubleshoot receivers
Billing/Retention/ taking payments/setting up promise to pays
Training new hires/side by sides/role play/and give feedback
Panasonic – Chesapeake, VA.
04/11 - 02/12
Customer Service Representative / Technical Support Representative
Assisted customers / troubleshoot Plasma television
Set up appointment time for in home tech visit
Contact servicer for status of television repair.
2. NCO – Kansas City Mo.0000000000000000000
07/02 – 06/09
Technical Support Representative
Responsible for Customers with Cricket cell phone accounts, duties include
answering customer queries, problem solving and providing detailed information on
new products.
Troubleshooting / billing / add / remove features
Worked with new customers in the development of new accounts and the
implementation of new service.
Education:
Southeastern College
05/2015 - Current
Information Technology and Networking Administration