Exploring heritage in participatory culture
            The MuseumApp
Medialab in Amsterdam

Creative technology for
social innovation
Activities
- Researching culture,
  behaviour & technology
- Developing prototypes
  and pilots
- Organizing interventions & events




  Waag Society
Process
                     s                                                   Need
                 Idea                                                        s


                   Art                                   Pro
                                          ion               to
                 Science




                                      Quest
                                                                    Society




                                                             typ
               Technology




                                                                e
                                                P ilot
            Re
                 q ui
                        r e m e nts                                 S o l u tio ns



 Experiment                               Co-create                        Implement
 Creative research                        Applied research                 Validate
 Form                                     Context                          Transformation




 Process
More and more content published

Cluttered access from user point of view

Smart phones as tools




The paradox that lead to the MuseumApp
Teaming up with Amsterdam Museum

                             Creating connections to the city
                                    Targeting new audiences

                                    Targeting new audiences

                             Blueprint application for sector




Creating an open platform for cultural routes
Hosting locative labs

Design thinking




Working interdisciplinary
Creating an open platform for cultural routes
Iterative process




 Prototyping and testing on the fly
Activating users      Focus on the screen   ‘Hidden treasures’




Access to locations   Sharing stories       Knowledge sharing




Challenges
• Storytelling; Points-of-Interest vs Stories, mixing
  storylines and perspectives
• Game mechanics; tasks, points, opinions
• Social media; publishing pictures and opinions,
  connecting to other applications
• Logistics; own phone and borrowed phones




Experiment with
Creating an open platform for cultural routes
Pilot tours on ‘Tolerance’ and ‘Enterpreneurship’

Difference in ages and skills




 Evaluating user experience
Creating an open platform for cultural routes
Exploring participation and sharing




Evaluating user experience
• Overall enthousiasm, wanting to explore further
• Preference for audio (2nd pictures)
• More need for linearity and guidance than expected
• ‘Fix’ GPS inacurateness
• Colourcoding for different storylines & types of
  content
• Using social media for specific group
• Comparing opions to others
• More tasks, clear feedback necessary




    Findings
Creating an open platform for cultural routes
Online editorial platform

No programming skills




Easy editing
Online editorial platform

No programming skills




Easy editing
Scenario:
Download MuseumApp (AppStore or Market)
Look at cultural offering nearby (in de buurt)
   Bekijk het overzicht van musea
Look at the (indoor & outdoor) tours of a museum
   Bekijk het indoor & outdoor ‘tour’aanbod van het
   museum
Check outwaar contentover gaat en start de tour tour
   Bekijk the de tour of a tour and start the
Navigate theop de kaartexplore locations
   Navigeer map and naar de locaties
Activate video, sound, pictures, text, tasks on
location - share video, geluid, tekst en opdrachten op
   Activeer foto, activities
   locatie
Navigate thebinnen op de plattegrond van het
   Navigeer indoor map and activate locations
   museum en activeer locaties
• Customized identity and joint visibility
• Controlling your experience and content
• Inside and outside
• Publishing media and participation
• Feedback and sharing
  (Reviews, Social Media)
• Statistics of use
• Paid and/or free tours
• Assistance on content, script and
 logistics optional




Features MuseumApp
• Focus on Amsterdam
• Teaming up with 10 musea for 1st year
  (for free)
• Learning by doing, sharing
  experiences

Launch summer 2011
Join the MuseumApp!




Timeline MuseumApp
• 1st App combining cultural tours
   of multiple museums, made by
   museums
• 1st mobile service, offering
   support for software, creation,
   content, communication &
   logistics
• 1st initiative to combine inter-
   disciplinary experience the
   cultural sector




USP’s MuseumApp
• Amsterdam Museum
• 7scenes
• Waag Society
• Bank Giro Loterij
• Stichting DOEN
• Amsterdamse Musea
• Gemeente Amsterdam
• Antenna International




Partners MuseumApp Amsterdam
More information:   www.museumapp.nl
                    dick@waag.org

MuseumApp @ Museums & The Web 2011

  • 1.
    Exploring heritage inparticipatory culture The MuseumApp
  • 2.
    Medialab in Amsterdam Creativetechnology for social innovation Activities - Researching culture, behaviour & technology - Developing prototypes and pilots - Organizing interventions & events Waag Society
  • 3.
    Process s Need Idea s Art Pro ion to Science Quest Society typ Technology e P ilot Re q ui r e m e nts S o l u tio ns Experiment Co-create Implement Creative research Applied research Validate Form Context Transformation Process
  • 4.
    More and morecontent published Cluttered access from user point of view Smart phones as tools The paradox that lead to the MuseumApp
  • 5.
    Teaming up withAmsterdam Museum Creating connections to the city Targeting new audiences Targeting new audiences Blueprint application for sector Creating an open platform for cultural routes
  • 6.
    Hosting locative labs Designthinking Working interdisciplinary
  • 7.
    Creating an openplatform for cultural routes Iterative process Prototyping and testing on the fly
  • 8.
    Activating users Focus on the screen ‘Hidden treasures’ Access to locations Sharing stories Knowledge sharing Challenges
  • 9.
    • Storytelling; Points-of-Interestvs Stories, mixing storylines and perspectives • Game mechanics; tasks, points, opinions • Social media; publishing pictures and opinions, connecting to other applications • Logistics; own phone and borrowed phones Experiment with
  • 10.
    Creating an openplatform for cultural routes Pilot tours on ‘Tolerance’ and ‘Enterpreneurship’ Difference in ages and skills Evaluating user experience
  • 11.
    Creating an openplatform for cultural routes Exploring participation and sharing Evaluating user experience
  • 12.
    • Overall enthousiasm,wanting to explore further • Preference for audio (2nd pictures) • More need for linearity and guidance than expected • ‘Fix’ GPS inacurateness • Colourcoding for different storylines & types of content • Using social media for specific group • Comparing opions to others • More tasks, clear feedback necessary Findings
  • 13.
    Creating an openplatform for cultural routes Online editorial platform No programming skills Easy editing
  • 14.
    Online editorial platform Noprogramming skills Easy editing
  • 15.
  • 16.
    Look at culturaloffering nearby (in de buurt) Bekijk het overzicht van musea
  • 17.
    Look at the(indoor & outdoor) tours of a museum Bekijk het indoor & outdoor ‘tour’aanbod van het museum
  • 18.
    Check outwaar contentovergaat en start de tour tour Bekijk the de tour of a tour and start the
  • 19.
    Navigate theop dekaartexplore locations Navigeer map and naar de locaties
  • 20.
    Activate video, sound,pictures, text, tasks on location - share video, geluid, tekst en opdrachten op Activeer foto, activities locatie
  • 21.
    Navigate thebinnen opde plattegrond van het Navigeer indoor map and activate locations museum en activeer locaties
  • 22.
    • Customized identityand joint visibility • Controlling your experience and content • Inside and outside • Publishing media and participation • Feedback and sharing (Reviews, Social Media) • Statistics of use • Paid and/or free tours • Assistance on content, script and logistics optional Features MuseumApp
  • 23.
    • Focus onAmsterdam • Teaming up with 10 musea for 1st year (for free) • Learning by doing, sharing experiences Launch summer 2011 Join the MuseumApp! Timeline MuseumApp
  • 24.
    • 1st Appcombining cultural tours of multiple museums, made by museums • 1st mobile service, offering support for software, creation, content, communication & logistics • 1st initiative to combine inter- disciplinary experience the cultural sector USP’s MuseumApp
  • 25.
    • Amsterdam Museum •7scenes • Waag Society • Bank Giro Loterij • Stichting DOEN • Amsterdamse Musea • Gemeente Amsterdam • Antenna International Partners MuseumApp Amsterdam
  • 26.
    More information: www.museumapp.nl dick@waag.org