3 years of experience in retail banking sector including roles in account services, clearing processes, cash management, compliance, audit processes, and handling high-net-worth individuals. Post-graduate diploma in banking operations from Institute of Finance Banking & Insurance and bachelor's degree in commerce. Seeks new opportunities to utilize experience in banking operations, accounts, finance, marketing, and customer relationship management.

1. Ashish Mishra
Flat-801, B-Wing, Valle Vista,
Bavdhan,
Pune - 411021
Mobile no: 91-9075305716 Email: a.mishra.3119888@gmail.com
SUMMARY
3 years’ experience in Retail Banking sector. Hands on experience in different areas of banking
operations such as account services, clearing process, cash management, compliance, audit process and
handling HNI customers.
EDUCATION
2015 Imarticus Learning Mumbai, India
• Certified Investment Banking Operations Professional
» Securities And Derivatives
» End to end Trade Life Cycle of Listed & OTC Products
» Functioning of Clearing And Settlement Systems
» Risk Management
2011 Institute Of Finance Banking & Insurance-NIIT Pune, India
• Post Graduation Diploma in Banking Operation (71%)
2008 - 2011 Indira College of Commerce & Science Pune, India
• Bachelors in Commerce (61%)
2006 - 2007 Aditya Birla Public school Renusagar, India
• H.S.C. (59.4%)
2004- 2005 Aditya Birla Public school Renusagar, India
• S.S.C. (58.6%)
TOTAL WORK EXPERIENCE: 3 Years 11 months
2014 – 2015 Bhargav Infrastructure Pvt Ltd
Role: Operation & Marketing Executive
Process: Company Accounts
Responsibilities:
• Maintaining overall Accounts & Finance.
• Developing new business through cold calling, prospecting, building market specific data.
• Maintaining customer relationship through backend services.
• Marketing and promotional activities.
2011 – 2014 ICICI Bank Ltd
Role: Customer Service Officer
Process: Teller Officer/Front Desk Officer
Responsibilities:
• Handling financial matters, customer’s queries, process and learning prospective with overall
responsibility of the branch.
• Looking after smooth functioning of bank operations/ process and checking for any frauds while
complying with operational process such as KYC and AML norms at the branch level.
• Generating revenue and fee income for the branch.
• Privilege banker for the HNI customers, wherein mainly involved in products & services like CA, SA, FD,
RD & LI etc.
• Handling of cash (cash officer teller authorizer)
• Acting as in charge of cash officer (teller) department and front desk queries. Monitoring different
reports for operational excellence and preparing reports regularly for managerial decisions.
• Clearing of cheque and processing postdated cheque.
• To ensure all available documents are available prior to opening of accounts (KYC check).

2. • Involved in generating sales of other banking products like insurance, mutual funds, FD to all bank
customers.
• Playing a key role in assessing current performance, processes and services and providing
recommendations regarding process improvements to maximize customer satisfaction.
Achievements
• Eagle Eye-ICICI Bank Awarded with “Eagle Eye” award from ICICI Bank for the fraud prevention.
• Sword of Honor-ICICI Bank Awarded with “Sword of honor” from regional head of the ICICI bank for
the achievement of maximum number of GOLD LOAN disbursement in a month.
OTHER ACHIEVEMENTS
• Won a gold medal in the cluster level, zonal level & national level swimming Event.
• Won a silver & bronze medal in open state swimming championship held at Bareli
• Awarded as a sports captain of the college.
• Represented Uttar Pradesh as a captain in open state swimming competition held in Bareli.
PERSONAL INTERESTS
• Learning to play a guitar through the Internet, it improves my concentration power.
• Swimming is something that de-stresses me and keeps me fit and healthy.