This document summarizes a webinar about mastering the secrets to success in managed security. It discusses four keys to secure computing, common challenges MSPs face with managed security, and five proven best practices. These include automating security processes, delivering thorough reports, and choosing an RMM tool with features like extensive automation and tight security product integration. Examples show how best practices can be applied to patching, updating antivirus, and deploying malware containment. Following these practices leads to benefits like lower overhead, higher profits, better security, and reduced risk of SLA failures.

1. Mastering the Secrets to Success in Managed Security
Mastering the Secrets to Success
in Managed Security
Special Guest: David Castro, Kaseya
Host: Michael Siggins, Publisher ChannelPro Magazine
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2. Mastering the Secrets to Success in Managed Security
How to Participate: Audio Options
1. Turn on the volume on your computer.
To join the audio broadcast during an event, choose “Join
Audio Broadcasting” on the Communicate menu.
2. Dial in to our teleconference line.
Phone: 1-408-792-6300
Meeting Number: 660 618 127
If you are having difficulty with WebEx, please contact technical
support: 866-229-3239.
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3. Mastering the Secrets to Success in Managed Security
How to Participate: Ask Questions
1. To ask questions of the panelists:
Submit your questions via the Q&A area in the bottom right
area of your screen.
2. To ask about technical issues:
Use the Chat area in the middle right area of your screen.
Submit your questions to the Host, EH Publishing.
If you are having difficulty with WebEx, please contact technical
support: 866-229-3239.
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4. Mastering the Secrets to Success in Managed Security
Agenda
• Four keys to safe computing
• Common managed security challenges
• Five proven managed security best practices
• Choosing the right RMM tool
• Four examples of best practices in action
• Benefits of following best practices
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5. Mastering the Secrets to Success in Managed Security
The Managed Security Opportunity
• Security is still a major issue for SMBs
• Kaspersky Lab identified > 1 billion threats and ~89.5 million
malicious URLs in 2Q 2012 alone
• SMBs spend heavily on security
• IDC says U.S. SMB security spending will top $5.6 billion in
2015 and grow twice as fast as overall IT spending
• Spending on managed security services is
growing fast
• Infonetics says global managed security service revenue
grew 12% in 2011 to $11.7 billion and will reach nearly $18
billion by 2016
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What SMBs and MSPs Want from
Managed Security Services
SMBs:
– End-to-end protection
– Guaranteed service levels
– Minimal disruption to user productivity and core
business processes
MSPs:
– High customer satisfaction rates
– Low administrative expenses
– Strong profits
– A scalable foundation for long-term growth
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The Four Keys to Secure Computing
• Properly install reputable security software on
every end point
• Keep the software up to date with the latest
revisions and containments
• Ensure that the software performs system
scans regularly
• Verify that the software successfully patches
OS’s and applications
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8. Mastering the Secrets to Success in Managed Security
Why MSPs Struggle with Managed Security
• Inconsistent execution due to lack of
centralized oversight and control
Multiple security products with different interfaces
complicate management
• Reactive technical processes
Security software or vendor must notify MSP of problems
and new updates and patches
• Labor-intensive processes
Manual updating, installation, and patching—often in
person and device-by-device.
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Managed Security Best Practices
How best-in-class managed security providers do
business
1. Sell security, not security products
• Business owners care about security, not tools
• Emphasize the end result—comprehensive security—
rather than the tools used to achieve it
2. Choose the security tools your customers use
• Build it into you SLA
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Managed Security Best Practices
3. Employ centralized, proactive security processes
– Manage all products through one console
– Actively confirm installations, updates, scans, and
patching
4. Automate your security processes wherever
possible
5. Deliver thorough, regular reports
– Demonstrate value you add by listing updates,
patching, and scans
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Features to Look For in an RMM Tool
• Extensive built-in automation
System should search websites for updates and patches,
determine which devices need them, then install
automatically as instructed
• Robust scripting
System should be capable of automating anything you
can do at the command line
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12. Mastering the Secrets to Success in Managed Security
Features to Look For in an RMM Tool
• Proactive security features
System should actively confirm installs, updates, scans,
and patches rather than react to input from security
software
• Tight integration with leading security
products
Close, two-way communication, not just a click-through
• Strong reporting functionality
Ability to compile detailed data easily
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Example 1: Patching a PC Running Msft Windows
1. Use RMM software to specify in advance:
• Which patches to install on which PCs
• Installation dates and times
• How to handle issue like rebooting
2. Patch Windows devices automatically
Results:
– Patch nearly unlimited Windows devices with
minimal human intervention
– No WSUS required
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Example 2: Applying an Anti-Virus Update
1. Use RMM software to find security updates
automatically
2. Install them automatically through one
console at the click of a button
Results:
– No need to check websites yourself
– No need for manual installation
– More effectively keep clients current on latest
updates
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Example 3: Deploying a Malware Containment
1. Use RMM software to acquire new
containments automatically as they appear
2. Install them automatically where and as you
specify
Results:
– Faster response times to new threats
– No need for manual searches or installation
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16. Mastering the Secrets to Success in Managed Security
Example 4: Deploying Non-Microsoft, Non-Malware Update
1. Use RMM software to find updates for
common technologies like Java, Flash, Zip,
etc.
2. Install them automatically based on highly
configurable policies
Results:
– More comprehensive security
– Minimal incremental effort
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Benefits of Using Managed Security Best Practices
• Lower overhead
Centralization + automation = major savings of time and
effort
• Higher profits
Lower overhead translates to a bigger bottom line
• Better security
Automated, proactive processes reduce human error, keep
customers safer
• Reduced risk of SLA failure
Better security means fewer SLA violations
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Benefits of Using Managed Security Best Practices
• More time for strategic consulting and project
work
Because you’re spending less time on routine security
maintenance
• Enhanced customer satisfaction
Clients appreciate vendors who keep them secure and
provide strategic guidance
• Greater ability to scale your business
Grow customer base faster than payroll thanks to
automated processes
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19. Mastering the Secrets to Success in Managed Security
Summary
• Managed security is a significant opportunity if
you deliver it efficiently and effectively
• Best-in-class MSPs use state-of-the-art RMM
software to:
– Build their managed security practice around
automated, centralized, and proactive security
processes
– Sell security as an end result rather than a set of
products
– Secure and satisfy their clients more completely
– Earn consistently high profits
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About Kaseya
• Enterprise-class IT systems
management for everybody
• Key Facts
– Founded 2000
– Privately held, no debt, no external capital
requirements
– 33 offices worldwide in 20 countries with
450+ employees
• 12,000+ customers
• Millions of assets managed
– Patented IT service delivery process & remote
IT management process
• 24 patents pending
– Common Criteria (EAL2+) certified and FIPS
140-2 security compliant
– ITIL v2 and v3 compatible
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The Kaseya Topology
1 agent > 1 server > 1 web console
On premise OR SaaS
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One web console
Core
• Agent Monitoring
• Agent Procedures
• Audit and Inventory
• Backup
• Info Center
• Live Connect
• Mobile Device Management
• Network Discovery
• Network Monitor
• Patch Management
• Policy Management
• PSA Integration Add On
• Remote Control Directory Services, Desktop Policy Management,
Desktop Migration, Service Desk, Data Backup,
• Ticketing Antivirus, Antimalware, Imaging and Deployment,
• Time Tracking Software Deployment & Update, Endpoint Security
• Service Billing
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24. Mastering the Secrets to Success in Managed Security
Why MSPs Choose Kaseya
A single Kaseya user can proactively manage 1,000s of automated
IT systems and network tasks in the same amount of time required
by a team of technicians using other techniques
It’s the industry’s only patented server-agent architecture; MSPs
get enterprise-class capability that is easy to use and easy to afford
With 60+% of top MSPs worldwide using Kaseya, they get access to
the most robust community available
And with so many ISVs plugging in to Kaseya via a seamless
integration process, they get an easy way to leverage their existing
strategic technology partnerships
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More Machines per Technician
60% of Kaseya
customers double the
productivity of their
technicians
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26. Mastering the Secrets to Success in Managed Security
Attendees – Q3 ’12 Get started with Kaseya
• Custom demo
– Eligible for free hosted POC (Kaseya EJS)
• Special Pricing
– Foundation $1995/Admin/yr
– Essentials starting @ $5.75/device/mo
• Promos*
– KSDU starting @ $5/device/mo
– KAV or KAM starting @ $6/device/yr
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/KaseyaFan /company/kaseya @kaseyacorp community.kaseya.com
*Other terms apply
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