Babalwa Somahela's curriculum vitae provides her personal and contact information, qualifications, work experience, training, and references. She has worked in sales roles for various companies since 2013, most recently as a Telkom consultant since 2015. Her experience includes sales, customer service, and technical support duties. She is trained in various Telkom and computer systems and has competencies as a team player, assertive and customer-focused professional.

1. CURRICULUM VITAECURRICULUM VITAE
BABALWA SOMAHELABABALWA SOMAHELA

2. PERSONAL INFORMATION
Surname: Somahela
Full name: Babalwa
Date of birth: 11 January 1993
I.D. No.: 9301110194084
Marital status: Single
Dependants: 1
Languages: Xhosa (Read, Speak & Write)
Zulu (Read, Speak & Write)
Sotho (Read, Speak & Write)
English (Read, Speak & Write)
CONTACT DETAILS
Telephone: Cell: 0761545923//0761235889
Work: 0114619000
E-mail: bsomahela93@gmail.com
Postal address: 16 Second Avenue
Roodepoort North
1724
QUALIFICATIONS
Highest School Certificate
School: Barnato Park High School
Grade: Grade 12
Completed: 2010
Subjects Passed: Afrikaans
English
Mathematical Literacy
Life Orientation
History
Geography
Business Studies

3. EXPIERIENCE
June 2013 to July 2013
Company: Le Morgan
Position Held: Sales Agent
Key Duties:
• Cold Calling Customers
• Selling the company’s products..
• Capturing customers sales and orders
• Follow up after sales
Reason for Leaving: Didn’t find growth
January 2014 to October 2014
Company:Sunshine Cash and Carry
Position Held: General Assistant
Key Duties:
• Assist Customers with what they need in
the shop.
• Serve Customers at the Bakery
department.
• Serve customers at the Butchery
department.
• Serve customers at the Fruit and Veg
department.
• Shelf Packing.
• Assisting with stock taking.
• Clearing up the store.
• Packing and wrapping the palates.
Reason for Leaving: Didn’t find growth
February 2015 to June 2015
Company: Aegis
Position Held: Telkom Sales Agent
Key Duties:
• Inform the customers about the new
products
• Upgrade customers packages
• Sales agent
• Log faults for customers
• Escalate customers faults
Reason for Leaving: Better Offer

4. July 2015 to October 2015
Company: Aegis
July 2015 to Currently
Company: Aegis
Position Held: Telkom Consultant
Key Duties:
• . Test line numbers for Customers
• Report faulty lines
• Set up of e-mail accounts and
troubleshooting e-mail problems
• Troubleshooting of internet and adsl
problems
• To set up routers. Wireless set up and
troubleshooting
• Assisting with progress reports.
• Escalations
• Test ADSL lines for setup
Position Held: Telkom Consultant(Special desk
Key Duties:
• . Test line numbers for Customers
• Report faulty lines
• Set up of e-mail accounts and
troubleshooting e-mail problems
• Troubleshooting of internet and adsl
problems
• To set up routers. Wireless set up and
troubleshooting
• Assisting with progress reports.
• Escalations
• Conduct surveys
• Migrate customers
• Cancel Customers contracts
• Test ADSL lines for setup

6. In-house training: Systems:
Clarify(CPH)
CBS
Unibase
IRTMS
T-Agent
Xact
IP activator
TIMT
Customer Centre
CCBS
Escalation automation
FAM Tool
Outlook
CMSS/OMS
PC and internet training:
• Wireless Communication Basics
• Telkom Internet Support Fundamentals
• ADSL Troubleshooting
• Your PC and the Internet
ADSL Support Fundaments for EBSC
Other:
• Call Centre Customer Service
• Call Center Communication Skills
Competencies:
Team player

7. Assertive
Positive
Customer Focused
Performance Driven
Decisive
Reliable
Quality Orientated
Problem Solving
REFERENCES
Company Name: Le Morgan
Name of Referee: Ms Dineo Dube
Position: Team Manager
Phone Number: 0110115500// 0733569973
Company Name: Sunshine Cash and Carry
Name of Referee: Mfundo Sigcawu
Position: Floor Manager
Phone Number: 0117604984
Company Name: Aegis
Name of referee: Collin Webster
Position: Team Manager
Phone Number: 0786170069
Name of referrer: Chantelle Esterhuizen
Position: Team Manager
Phone Number: 0725548157
Name of referrer: Riedaa Davids
Position: Team Manager
Phone Number: 0614552988
Name of referrer: Thelma Mhlakaza
Position: Team Manager
Phone Number: 0638386577