1. Marcus Overbeek
8699 Spinnaker Way Apt A1
Ypsilanti, MI 48197
(734) 277-8885
marcusoverbeek@gmail.com
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JOB OBJECTIVE
College graduate in September 2016 seeking to utilize my education in an entry level position. Determined, hardworking
and ethical professional with proven leadership and communication skills.
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EDUCATION
Eastern Michigan University - Ypsilanti, Michigan
Bachelor of Business Administration, Marketing
Studies focused on advertising, sales promotion and management, international business,marketing research, purchasing
and materials management, retailing and marketing channels.
ACHIEVEMENT
Attended college while working full-time to100% fund my education without obtaining any loans. Expected to graduate
debt-free.
PROFESSIONAL EXPERIENCE
Red Robin Gourmet Burgers - Ypsilanti, Michigan – June 2012 to Present
Manager (Promoted in December 2016)
 Oversee and manage operations with a goal of exceeding performance targets.
 Manage shifts which include: daily decision making, scheduling, planning while upholding standards,product
quality and cleanliness.
 Supervise portion control and quantities of preparation to minimize waste.
 Manage inventory level and place orders with distributors as needed.
 Ensure compliance of company policies, as well as state and federal regulations.
 Cash management to include balancing the registers and frequent cash drops to ensure minimal available cash on
hand in the restaurant.
 Handle customer concerns with a win/win outcome.
 Ensure health, safety and cleanliness standards are upheld at all times.
 Schedule staff to ensure proper coverage.
 Provide direction to employees regarding operational and procedural issues.
 Experience in interviewing potential employees to fill vacant positions.
 Issue employee corrective action when policies and procedures are violated.
Red Robin Gourmet Burgers - June 2012 to December 2016
Bartender
 Provides excellent customer service with speed and efficiency to ensure 100% customer success.
 Serves as an expert resource to staff and management regarding bar services.
 Assists in deciding what beverages are made available on special.
 Responsible for counting inventory, ensuring proper inventory/replenishment and suggesting new items.
 Promotes bar incentives and new menu items to drive sales and increase customer satisfaction to aid management
in meeting and exceeding performance targets.

2.  Utilizes extensive knowledge of all menu items in order to maintain excellent customer relations and create a
unique experience for each patron.
 Responds to customer concerns in a professional and timely manner with the focus on a win/win outcome.
 Ensures all register transactions are completely accurate and in accordance with policy.
 Works quickly and efficiently to mix a variety of simple and complex cocktails for all restaurant patrons while
also taking food orders both sit-in and carryout.
 Ensures health, safety and cleanliness standards are upheld at all times.
J. Neils & Keystone Underground – Ypsilanti, Michigan – April 2010 to March 2012
Bar Manager
 Oversaw all aspects of day-to-day operations including bar services,kitchen services and maintenance.
 Recruited, trained and motivated staff through coaching and development.
 Evaluated work flow and provided directive for employees to ensure all production and daily goals were met.
 Issued corrective actions, when necessary.
 Responded to customer concerns in a professional and timely manner with the focus on a win/win outcome.
 Performed all financial activities effectively and in accordance with policy including cash handling and reporting,
and price adjustments.
 Ensured all register transactions were completely accurate and in accordance with policy.
 Followed and strived to reach monthly goals and sales initiatives.
 Responsible for ensuring proper inventory/replenishment in the bar area.
 Ensure health, safety and cleanliness standards were upheld at all times.
 Responsible for preparing and overseeing promotional events.
 Worked quickly and efficiently to mix a variety of simple and complex cocktails for all restaurant patrons while
also taking food orders both sit-in and carryout.
Mother’s Pizzeria - Plymouth, Michigan – November 2004 to August 2009
Kitchen Manager & Line Cook
 Managed day-to-day kitchen operations including inspecting and cleaning food preparation areas, equipment and
work surfaces,observing foods to ensure highest quality and overseeing product rations and supply
 Responsible for maintaining health code standards and regulations; managed and properly labeled product supply
 Prepared all food items for lunch and dinner services both sit-in and carryout and assisted with preparation work
and stocksupply
LEADERSHIP & COMMUNITY
Boy Scouts of AmericaEagle Scout, Troop Leader | 1996 - 2007
 Eagle project included raising funds.
 Volunteered and provided materials to restore a damaged fire escape at First Presbyterian Church in Plymouth,
Michigan.
COMPUTER SKILLS
Expert in Work, Excel, PowerPoint and Aloha
Familiar with Outlook and Micros
PERSONAL SKILLS
Communication █ █ █ █ █ █ █ █ █ █ █
Creativity & Innovation █ █ █ █ █ █ █ █ █ █ █
Teamwork & Leadership █ █ █ █ █ █ █ █ █ █ █

3. Technology █ █ █ █ █ █ █ █ █ █ █