The document provides tips for improving collaboration between testers and developers. It discusses improving company culture by establishing a blameless culture and treating colleagues respectfully. It also recommends tightening collaboration between testers and developers by shifting their relationship from adversaries to co-creators to collaborators and having them work together at all times. Additionally, it suggests providing appropriate credit by celebrating team achievements instead of single individuals and having developers elevate testers' contributions. The document ends by stressing the importance of making cross-role pairing comfortable through being energetic, patient, and leaving egos behind.

1. Tips to improve collaboration between
testers and developers
Franziska Sauerwein & Maaret Pyhäjärvi

2. Tips to improve collaboration between testers and developers
Who are we?
Franzi
software crafter
Maaret
feedback fairy

3. Tips to improve collaboration between testers and developers
Tester vs. Developer
Need of Mastery
Focus of Modeling
Focus of Thinking
Tedium and
Conflict
Domain knowledge Knowledge of product internals
Model user behavior Model system design
Sceptics Believers
Report problems Understand problems
Source: Adapted from Bret Pettichord. 2000. Testers and Developers Think Differently

4. We asked around…

5. Our advice
Tips to improve collaboration between testers and
developers

6. Improving Culture
Tightened collaboration
Appropriate Crediting
Making pairing cross-role comfortable
Tips to improve collaboration between testers and developers
Themes of our advice

7. Improving Culture
Tips to improve collaboration between testers and
developers

8. Developers are not
always nice to each
other
Tips to improve collaboration between testers and developers
Improving culture

9. Tips to improve collaboration between testers and developers
Blameless culture

10. Treating colleagues
with respect
Tips to improve collaboration between testers and developers
Improving culture

11. Unconfident testers
working with
overconfident devs?
Tips to improve collaboration between testers and developers
Improving culture

12. Tips to improve collaboration between testers and developers
Improving culture

13. Modern ideals are
not evident
everywhere
Tips to improve collaboration between testers and developers
Improving culture

14. Feeling safe to fail
and safe to learn
Tips to improve collaboration between testers and developers
Improving culture

15. Inviting feedback
about testing
Tips to improve collaboration between testers and developers
Improving culture

16. Tightened collaboration
Tips to improve collaboration between testers and
developers

17. From adversaries to
co-creators to
collaborators
Tips to improve collaboration between testers and developers
Tightened collaboration

18. Tips to improve collaboration between testers and developers
Tightened collaboration - Adversaries

19. Tips to improve collaboration between testers and developers
Tightened collaboration - Co-Creators

20. Tips to improve collaboration between testers and developers
Tightened collaboration - Collaborators

21. Work together at all
times
Tips to improve collaboration between testers and developers
Tightened collaboration

22. Devs like about
testers:
useful business info
Tips to improve collaboration between testers and developers
Tightened collaboration

23. Automation testers:
better relationships
with developers
Tips to improve collaboration between testers and developers
Tightened collaboration

24. Appropriate crediting
Tips to improve collaboration between testers and
developers

25. Tips to improve collaboration between testers and developers
Collaborative crediting

26. Tips to improve collaboration between testers and developers
Collaborative crediting
“Mileva Marić
Einstein was a
physicist who
contributed
significantly to his
groundbreaking
science.”
https://blogs.scientificamerican.com/guest-blog/the-forgotten-life-of-einsteins-first-wife/

28. It takes a village
Tips to improve collaboration between testers and developers
Appropriate crediting

29. Do we need to
credit a single
person?
Tips to improve collaboration between testers and developers
Appropriate crediting

30. Celebrate team
achievements
Tips to improve collaboration between testers and developers
Appropriate crediting

31. How can developers
elevate testers’
contributions?
Tips to improve collaboration between testers and developers
Appropriate crediting

32. Making pairing cross-role comfortable
Tips to improve collaboration between testers and
developers

33. Testers remember
pairing with a
developer
Tips to improve collaboration between testers and developers
Making pairing cross-role comfortable

34. Stealth pairing even
amongst developers
Tips to improve collaboration between testers and developers
Making pairing cross-role comfortable

35. Go in with energy &
patience
Tips to improve collaboration between testers and developers
Making pairing cross-role comfortable

36. Task that leaves
both successful
Tips to improve collaboration between testers and developers
Making pairing cross-role comfortable

37. Tips to improve collaboration between testers and developers
Making pairing cross-role comfortable

38. Leave your ego
behind
Tips to improve collaboration between testers and developers
Making pairing cross-role comfortable

39. Tips to improve collaboration between testers and developers
Making pairing cross-role comfortable

40. How do we give
value to each other?
Tips to improve collaboration between testers and developers
Summary

41. Improving Culture
Tightened collaboration
Appropriate Crediting
Making pairing cross-role comfortable
Tips to improve collaboration between testers and developers
Summary

42. Questions?
Your contact details
http://dojo.ministryoftesting.com/

43. Finding problems
Having a good big picture of feedback they
provide
Teaching tech tricks
Learning about testing
Being fast learner
Getting to teach them something
Clarifying specifications
Being nice to work with
Doing things together
Being helpful
Bringing feature ideas and following through
together
Optimizing test automation suites
Giving fast feedback, in scope of change
Doing good work
Running through a hard test
Tips to improve collaboration between testers and developers
Survey results: Devs will remember testers for….
Testing edge cases
Clarifying the specification
Asking questions
Working on feature spanned wider than devs
Knowing business requirements thoroughly
Being always available
Bringing in new perspectives
Filtering test results that need developer
reaction
Learning new things about agile testing
Taking wider process responsibility
Automating testing
...when asking specifically

44. Pairing
Making themselves available
Finding good bugs
Testing, differently
Reproducing difficult customer issues
Giving fast feedback
Keeping devs safe in complex world
Doing my job
Testing, well
Completing a more significant test area
Speaking up against “authorities”
Giving feedback about processes
Teaching them
Tips to improve collaboration between testers and developers
Survey results: Testers remember devs appreciating….
Talking in level of code
Asking good questions
Synchronizing expectations
Saving them time
Giving them snacks
Automating testing
Bringing in new ideas

45. Pairing
Finding bugs through getting them thinking
Being asked for help in testing
Being able to tell how to do things
Being paid attention to
Getting positive feedback
Feeling useful
Teaching them something
Testing something meaningful
Timely fixing
Timely testing
Having a shared project on test automation
Tips to improve collaboration between testers and developers
Survey results: Testers will remember devs for….

46. Seeing things from another view
Sharing responsibility
Finding and understanding bugs
Making reproducing bugs easy
Being thorough
Being team players
Doing specifications and automation collaboratively
Pairing
Automating tests
Improving process
Tips to improve collaboration between testers and developers
Survey results: Devs enjoy working with testers for...