International Journal of Business Information Systems Strategies (IJBISS) is a Quarterly peer-reviewed and refereed open access journal that publishes articles which contribute new results in all areas of the Business Information Systems Strategies. A business information system is the study of merging new information technology in the field of business management. The emphasis of implementing Business Information systems is to improve the effectiveness and efficiency of an organization. This journal publishes research and case study papers related to development of information technology based business strategies, cross-cultural issues, and global organizational systems. This journal aims to provide a platform for exchanging ideas in new emerging trends that needs more focus and exposure and will attempt to publish proposals that strengthen our goals.
SERVICE QUALITY ASSESSMENT AND STUDENT SATISFACTION IN BUSINESS SCHOOLS: MEDI...sadia butt
BUTT, Sadia. SERVICE QUALITY ASSESSMENT AND STUDENT SATISFACTION IN BUSINESS SCHOOLS: MEDIATING ROLE OF PERCEIVED VALUE. MOJEM: Malaysian Online Journal of Educational Management, [S.l.], v. 9, n. 1, p. 58-76, dec. 2020. ISSN 2289-4489. Available at: <https://mojem.um.edu.
The Role of Consumer Education as Mediator of Service Quality on Customer Sat...theijes
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
SERVICE QUALITY ASSESSMENT AND STUDENT SATISFACTION IN BUSINESS SCHOOLS: MEDI...sadia butt
BUTT, Sadia. SERVICE QUALITY ASSESSMENT AND STUDENT SATISFACTION IN BUSINESS SCHOOLS: MEDIATING ROLE OF PERCEIVED VALUE. MOJEM: Malaysian Online Journal of Educational Management, [S.l.], v. 9, n. 1, p. 58-76, dec. 2020. ISSN 2289-4489. Available at: <https://mojem.um.edu.
The Role of Consumer Education as Mediator of Service Quality on Customer Sat...theijes
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
Ijbrm 144Customer Perceptions and Expectations Regarding Service Qualities in...Waqas Tariq
The purpose of this article is to find out the customer perceptions and expectations regarding service qualities in the Govt. owned commercial banks of Bangladesh. The average experience with the bank of customer is between 5 to 9 years that indicate their capability to understand and evaluate the services of the bank. From the descriptive analysis we found that almost all the customers are dissatisfied with the perception level in all dimensions of service quality. But from the mentioned service dimensions resulting in expectations are Assurance (mean score 3.56) and Responsiveness (mean score 3.68), that the customers expect more service standards from the bank which indicate more courtesy, ability of employees inspire trust & confidence of the customer and their willingness to help & provide prompt services. Customers want little bit moderation in Empathy (mean score 3.44), that they need few more in caring and individualized attention from the bank. On the basis of age group, almost all the age group is dissatisfied with the services that are currently served by the bank. In Expectation level, the young age group of 20-29 years and 30-39 years expect more service standards than from other age group. Paired sample test shows a significant difference between customer perceptions and the customer expectations regarding Assurance, Empathy, Tangibility and Responsiveness but no significant difference in Reliability.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction...AI Publications
Hospitality industry is a billion dollars industry, which includes many activities, from which main is hotel business, tourism services, event planning and transportation. This industry is a quick growing industry, where main factors are service quality and customer satisfaction. No any hospitality industry property will not survive if they are not oriented on their consumers, notably, to meet their needs, requirements and expectations, so that the image of the company will enhance. The hospitality industry faces with different difficulties than organizations which produce products due to the dissimilar nature of service in comparison with a product. In service industry there is a greater probability to fail, rather than in product sales. Service quality has been revealed as a key factor in search for sustainable competitive advantage. Satisfying and retaining customer has been recognized as an important factor in hospitality industry. Nowadays like never before, fulfilling consumers’ requests remains the greatest challenge. In the hospitality industry, the consumer is not only the part of the actual consumption process, but moreover often has preset service and quality perspectives. Today’s hospitality industry customer is increasing time poor, more sophisticated and more demanding. The main purpose of this study is to reveal the impact of service quality on customer satisfaction. The findings of the study will show influence of different service quality dimensions on satisfaction level in Hotels. A quantitative method used to analyze this study. A random sampling method used to distribute and gather data. 111 participants were involved in this study. This study proved that four of service quality dimensions (empathy, responsiveness, assurance and tangible) have positive relation with customer satisfaction, except reliability had negative relation with customer satisfaction.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
The Impact of Technology Based Self Service Banking Dimensions On Customer Sa...ijbiss
The technology based self service banking (TBSSB) refers to automated banking services that customer avail in self service mode using various electronic banking channels, without any interaction with bank employees. This paper investigates the relationship between key dimensions (factors) of TBSSB service quality and Customer Satisfaction. A structured questionnaire was formulated by identifying and adapting attributes on the basis of past studies on service quality of automated services and customer satisfaction.Data was collected from sample of bank customers in India. The collected data was divided into two subsamples of equal size. The TBSSB service quality and customer satisfaction dimensions were identified by conducting an exploratory factor analysis (EFA) on the half of the collected data using SPSS 16.0 software.Factor structure was confirmed by conducting confirmatory factor analysis (CFA) using AMOS 20.0 software on the remaining half of the collected data
Effect Of Quality Services On Customer Satisfaction And Loyalty (Theoritical...inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...inventionjournals
This research aim to be examine and analyze the effect of quality service, trust and price to customer satisfaction in PT. Telkomsel branch of Makassar, and too examine and analyze the effect of quality service, trust and price on customer loyalty in PT. Telkomsel at Makassar. To apply that goal then used data collection technique through documentation and questionnaires, with taking population that costumer of Telkomsel that holds cards simPATI, As, and HALO, this use one year and domiciled in Makassar city which amounts 47.173 people and taking a sampling with propotional random sampling which amounts 180 people and used data analyze technique Structural Equation Modeling (SEM) with used the help of software Amos release 22. The result of research showed that the quality of service give positive and significant impact on customer satisfaction and loyalty. Trust also give positive and significant impact on customer satisfaction and loyalty while price give negative impact on customer satisfaction and loyalty which by increasing. The price by telkomsel through increased credit rates will affect customer’s satisfaction and loyalty. From the result of this research support the old result of this research and supporting theory where overall research variable with indicators that form question in questionnaire all have an impact on customer satisfaction and loyalty although the variables must be through satisfaction to reach customer loyalty and these variables into a unity
The Impact of Technology Based Self Service Banking Dimensions on Customer Sa...ijbiss
The technology based self service banking (TBSSB) refers to automated banking services that customer avail in self service mode using various electronic banking channels, without any interaction with bank employees. This paper investigates the relationship between key dimensions (factors) of TBSSB service
quality and Customer Satisfaction. A structured questionnaire was formulated by identifying and adapting attributes on the basis of past studies on service quality of automated services and customer satisfaction. Data was collected from sample of bank customers in India. The collected data was divided into two subsamples of equal size. The TBSSB service quality and customer satisfaction dimensions were identified by
conducting an exploratory factor analysis (EFA) on the half of the collected data using SPSS 16.0 software. Factor structure was confirmed by conducting confirmatory factor analysis (CFA) using AMOS 20.0 software on the remaining half of the collected data. The proposed model was empirically tested for unidimensionality, reliability, and validity. AMOS 20.0 was also used to examine the link amid TBSSB service quality and Customer Satisfaction by testing hypotheses using structural equation modeling (SEM). This study may help banks’ management to investigate the customers’ quality perceptions about TBSSB services, thereby helping banks to formulate strategies to improve the quality of service and customer satisfaction.
Ijbrm 144Customer Perceptions and Expectations Regarding Service Qualities in...Waqas Tariq
The purpose of this article is to find out the customer perceptions and expectations regarding service qualities in the Govt. owned commercial banks of Bangladesh. The average experience with the bank of customer is between 5 to 9 years that indicate their capability to understand and evaluate the services of the bank. From the descriptive analysis we found that almost all the customers are dissatisfied with the perception level in all dimensions of service quality. But from the mentioned service dimensions resulting in expectations are Assurance (mean score 3.56) and Responsiveness (mean score 3.68), that the customers expect more service standards from the bank which indicate more courtesy, ability of employees inspire trust & confidence of the customer and their willingness to help & provide prompt services. Customers want little bit moderation in Empathy (mean score 3.44), that they need few more in caring and individualized attention from the bank. On the basis of age group, almost all the age group is dissatisfied with the services that are currently served by the bank. In Expectation level, the young age group of 20-29 years and 30-39 years expect more service standards than from other age group. Paired sample test shows a significant difference between customer perceptions and the customer expectations regarding Assurance, Empathy, Tangibility and Responsiveness but no significant difference in Reliability.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction...AI Publications
Hospitality industry is a billion dollars industry, which includes many activities, from which main is hotel business, tourism services, event planning and transportation. This industry is a quick growing industry, where main factors are service quality and customer satisfaction. No any hospitality industry property will not survive if they are not oriented on their consumers, notably, to meet their needs, requirements and expectations, so that the image of the company will enhance. The hospitality industry faces with different difficulties than organizations which produce products due to the dissimilar nature of service in comparison with a product. In service industry there is a greater probability to fail, rather than in product sales. Service quality has been revealed as a key factor in search for sustainable competitive advantage. Satisfying and retaining customer has been recognized as an important factor in hospitality industry. Nowadays like never before, fulfilling consumers’ requests remains the greatest challenge. In the hospitality industry, the consumer is not only the part of the actual consumption process, but moreover often has preset service and quality perspectives. Today’s hospitality industry customer is increasing time poor, more sophisticated and more demanding. The main purpose of this study is to reveal the impact of service quality on customer satisfaction. The findings of the study will show influence of different service quality dimensions on satisfaction level in Hotels. A quantitative method used to analyze this study. A random sampling method used to distribute and gather data. 111 participants were involved in this study. This study proved that four of service quality dimensions (empathy, responsiveness, assurance and tangible) have positive relation with customer satisfaction, except reliability had negative relation with customer satisfaction.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
The Impact of Technology Based Self Service Banking Dimensions On Customer Sa...ijbiss
The technology based self service banking (TBSSB) refers to automated banking services that customer avail in self service mode using various electronic banking channels, without any interaction with bank employees. This paper investigates the relationship between key dimensions (factors) of TBSSB service quality and Customer Satisfaction. A structured questionnaire was formulated by identifying and adapting attributes on the basis of past studies on service quality of automated services and customer satisfaction.Data was collected from sample of bank customers in India. The collected data was divided into two subsamples of equal size. The TBSSB service quality and customer satisfaction dimensions were identified by conducting an exploratory factor analysis (EFA) on the half of the collected data using SPSS 16.0 software.Factor structure was confirmed by conducting confirmatory factor analysis (CFA) using AMOS 20.0 software on the remaining half of the collected data
Effect Of Quality Services On Customer Satisfaction And Loyalty (Theoritical...inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...inventionjournals
This research aim to be examine and analyze the effect of quality service, trust and price to customer satisfaction in PT. Telkomsel branch of Makassar, and too examine and analyze the effect of quality service, trust and price on customer loyalty in PT. Telkomsel at Makassar. To apply that goal then used data collection technique through documentation and questionnaires, with taking population that costumer of Telkomsel that holds cards simPATI, As, and HALO, this use one year and domiciled in Makassar city which amounts 47.173 people and taking a sampling with propotional random sampling which amounts 180 people and used data analyze technique Structural Equation Modeling (SEM) with used the help of software Amos release 22. The result of research showed that the quality of service give positive and significant impact on customer satisfaction and loyalty. Trust also give positive and significant impact on customer satisfaction and loyalty while price give negative impact on customer satisfaction and loyalty which by increasing. The price by telkomsel through increased credit rates will affect customer’s satisfaction and loyalty. From the result of this research support the old result of this research and supporting theory where overall research variable with indicators that form question in questionnaire all have an impact on customer satisfaction and loyalty although the variables must be through satisfaction to reach customer loyalty and these variables into a unity
The Impact of Technology Based Self Service Banking Dimensions on Customer Sa...ijbiss
The technology based self service banking (TBSSB) refers to automated banking services that customer avail in self service mode using various electronic banking channels, without any interaction with bank employees. This paper investigates the relationship between key dimensions (factors) of TBSSB service
quality and Customer Satisfaction. A structured questionnaire was formulated by identifying and adapting attributes on the basis of past studies on service quality of automated services and customer satisfaction. Data was collected from sample of bank customers in India. The collected data was divided into two subsamples of equal size. The TBSSB service quality and customer satisfaction dimensions were identified by
conducting an exploratory factor analysis (EFA) on the half of the collected data using SPSS 16.0 software. Factor structure was confirmed by conducting confirmatory factor analysis (CFA) using AMOS 20.0 software on the remaining half of the collected data. The proposed model was empirically tested for unidimensionality, reliability, and validity. AMOS 20.0 was also used to examine the link amid TBSSB service quality and Customer Satisfaction by testing hypotheses using structural equation modeling (SEM). This study may help banks’ management to investigate the customers’ quality perceptions about TBSSB services, thereby helping banks to formulate strategies to improve the quality of service and customer satisfaction.
bibliography of a study of costomer satisfacion on jiosvarup018
Effect of Reliance Jio Promotion activites on Customers.pdf
Effect of Reliance Jio Promotion activites on Customers.pdf
Effect of Reliance Jio Promotion activites on Customers.pdf
A study on service quality assessment in state bank of travancoreBella Meraki
This research is an empirical assessment of service quality in State Bank of Travancore. Service Quality is the degree of excellence in the service performance. It is the degree and direction of discrepancy of service quality. The difference between the service expectations and service perceptions of customers is what is termed as service quality gap.
The study has been aimed at diagnosing the quality of service rendered by identifying the service quality gap in the regional branch of State Bank of Travancore in Thiruvananthapuram district and making necessary suggestions.
The data for the study has been collected on the basis of simple random sampling method through a questionnaire prepared for the purpose of being filled in at interviews with customers. The data collected has been classified on the basis of age, gender, occupation, annual income and educational background for the purpose of analysis. The data collected was tabulated with care and thereafter analyzed suitably. The analysis has been done on the basis of STATISTICAL & RANK CORRELATION instrument. The basic assumption of it is that the customers evaluate a firm’s service quality by comparing their five perceptions and expectations. The scaling in SERVICE QUALITY is based on the five dimensions of service quality namely tangibility, reliability, responsiveness, assurance and empathy.
The results of this study also offer support for the intuitive notion that improving service quality can increase the competitiveness of the organization. The report has been presented on the basis of the analysis made and suitable suggestion have been recommended.
The Role Of E-Satisfaction In Mediating The Effect Of EServqual And E-Trust O...AJHSSR Journal
ABSTRACT:The purpose of this study was to examine the role of E-Satisfaction in mediating Effect of EServqual and E-Trust Against E-Loyalty. The number of samples as many as 100 people determined by
accidental sampling technique with non-probability sampling method. The data analysis technique used is
Partial Least Square-Path Modeling Reflective Multidimensional Construct (Second Order Construct) with
SmartPLS 3.0 software. The results obtained in this study are e-service quality has a significant effect on esatisfaction, e-trust has a significant effect on e-satisfaction, e-satisfaction has a significant effect on e-loyalty,
e-service quality has no significant effect on e-loyalty, e-trust no significant effect on e-loyalty, e-service quality
has a significant effect on e-loyalty through e-satisfaction and e-trust has a significant effect on e-loyalty
through e-satisfaction.
KEYWORDS: E-Servquall, E-Trust, E-Satisfaction, E-Loyalty, Mobile Banking
Banking system occupies an important place in Indian economy.
It provides various services to its customer. The nature of its services has evolved as the advancement of technology. It has become most challengeable to understand the customer satisfaction with quality of services. The present investigation was planned with the objective to analyse the customer choice towards the services provided by the bank. The research data was collected by the various bank customers for analysing the service quality from the ratings provided by the customer. In this regard, this research paper focuses with a purpose to report the findings of selected banking services which are used by the customers in India.
Analysis of Factors Affecting the Customer’s Satisfaction with reference to A...iosrjce
This is an age of technology. Now, all types of organizations are adopting the modern technology
for providing efficient services to the customers. This study is an attempt to find out the significant factors that
affecting the customer‟s satisfaction in ATM (Automated Teller Machine) service in Dhaka city. The results of
reliability test, factor analysis, and regression analysis focuses that cost of services of ATM, ATM network,
security in transactions of ATM, location of ATM Centers, and maximum withdrawal limit per day are the most
vital factors in customers satisfaction of ATM services. Finally it is evident from the study; overall 62% of the
customers are satisfied by using ATM services in Dhaka city.
Correlate of Service Quality Dimensions and Customer Loyalty in the Nigerian ...IOSRJBM
This study investigated the relationship between service quality dimensions and customer loyalty in the Nigerian Telecom market with particular interest in identifying if customer satisfaction plays a mediating role. Hypotheses were formulated vis-a-vis theoretical background and conceptual models. A survey data generated from 183 experienced telecom customers were used as the research database. The study utilized SERVPERF measuring scale for adaptability and Correlation techniques in analyzing the data. Basically, it was discovered that the empathy dimension of service quality has a strong and positive relationship with customer loyalty and customer satisfaction. The implication is that people crave contacts and are highly likely to be loyal to that service provider that gives them individualized attention in a service that is characterize by low contact between service provider and customers
One factor that encourages the investment climate to run in a positive trend is the ability of organizers to
package these investment activities. Positive things that have emerged in line with the increasingly
dynamic information technology-based (IT) industry in Indonesia are the increasing number of events with
the theme of business matching, investor forums, business networking, and other similar events. This
indicates that business players and investors are increasingly interested in IT-based industries. Business
matching is the implementation of events that bring together buyers and UMKM producers to communicate
about requests and supplies and matters related to them. It can be said that business matching is an
activation of the info booth. Business matching is expected to generate real and direct trade. At this point
in time, it can be said that the quality of events with the theme of business matching and investor forums is
still far from expectations. If we attend events like this, it can be seen that the purpose of holding the event
is still not in focus and it is almost certain that the startups featured have not gone through a strategic and
well-managed selection process.
Call for papes !!! International Journal of Business Information Systems Stra...ijbiss
International Journal of Business Information Systems Strategies (IJBISS) is a Quarterly peer-reviewed and refereed open access journal that publishes articles which contribute new results in all areas of the Business Information Systems Strategies. A business information system is the study of merging new information technology in the field of business management. The emphasis of implementing Business Information systems is to improve the effectiveness and efficiency of an organization. This journal publishes research and case study papers related to development of information technology based business strategies, cross-cultural issues, and global organizational systems. This journal aims to provide a platform for exchanging ideas in new emerging trends that needs more focus and exposure and will attempt to publish proposals that strengthen our goals.
Effective OBT is part and parcel of quality MET provided by any maritime institute. To know the current status of the effectiveness of the OBT in Tanzania, the present study applies Extended DEMATEL Model to evaluate the challenges facing OBT in Tanzania. We firstly use expert opinions to identify the challenges and we then apply the Evaluation Model to rank the challenges facing OBT in Tanzania. The most prevalent challenges that are critical for effective OBT in Tanzania are identified and presented. The study reveals that the major challenges in descending order are Shortage of maritime simulators to complement OBT, Lack of ocean going vessels flying Tanzanian flag, and Lack of dedicated training ships. On the other hand, the minor challenges in descending order for effective OBT in Tanzania are Ineffective enforcement of Tanzania merchant shipping Act 2003, Decline of fleet owned and operated by SINOTASHIP, Shortage of merchant vessels undertaking coastal shipping in Tanzania waters, and Scarcity of qualified officers for effective OBT. The future extension of this study could be the analysis of the Tanzania Investment Policy in the Maritime Transport and Port Sector.
Model for Implementing Successful Customer Relationship Management in Saudi T...ijbiss
The telecommunications sector in Saudi Arabia is continuously seeking to a close relationship with their customers. Most telecom companies have Customer Relationship Management (CRM) system. However,
implementing CRM systems have a low success rate. This paper aims to propose a model that helps the telecom companies to increase the level of implementing successful CRM system. A model is drawn to
identify the critical success factors that contribute to successful CRM system in Saudi telecommunication sector. Seven basic hypotheses were tested, as parts of a theoretical model of successful CRM system.
Data was collected through a questionnaire. The empirical analysis was carried out using a structural equation model and regression. In addition, follow-up interviews were conducted with a small number of top
managers. Data obtained from the questionnaire was triangulated with data gathered from follow-up interviews. The findings revealed that the seven hypotheses were supported and lead to CRM success.
Assessing the Impact of Relationship Quality on Online Adoption ijbiss
Relationships are strongly embedded in Indian culture due to its high-context nature. Because of this, the role of relationship marketing has been advanced in a variety of services viz., banking, retailing, telecom, etc and hence the competition amongst various service providers has increased. Traditionally, relationship management used to be personal interaction based phenomenon but with IT as an enabler for online channels, the need for creating and growing relationships have transpired in a big way. With the advent of technological changes in the business environment, customers are seeking better alternatives to reduce the frequency of visiting the bank branch physically and are relying more on the virtual mode for transacting. Hence, banks and other service organizations are strongly focussing on the digital (online) channels for facilitating monetary transactions and hence gaining competitive advantage. In the virtual mode, the concept of relationships appears to be unrealistic due to the absence of human interface. However, significant studies have been conducted in this regard which focus on the influence of relationship quality factors viz., trust, commitment, satisfaction, etc. towards adopting the online channel for carrying out financial transactions. Relationship quality focuses on evaluating the strength of relationships, which affects customer loyalty. There exists a dearth of such significant studies in the Indian context. The present research will focus on bridging this gap in the literature. This paper will follow a causal research design for empirically analysing the impact of RQ factors towards adopting online mode for banking transactions. It will also investigate the future intentions of the customers toward using the online channels for carrying out financial transactions.
Trust Evaluation Using an Improved Context Similarity Measurementijbiss
In context-aware trust evaluation, using ontology tree is a popular approach to represent the relation between contexts. Usually, similarity between two contexts is computed using these trees. Therefore, the performance of trust evaluation highly depends on the quality of ontology trees. Fairness or granularity consistency is one of the major limitations affecting the quality of ontology tree. This limitation refers to inequality of semantic similarity in the most ontology trees. In other words, semantic similarity of every two adjacent nodes is unequal in these trees. It deteriorates the performance of contexts similarity computation. We overcome this limitation by weighting tree edges based on their semantic similarity. Weight of each
edge is computed using Normalized Similarity Score (NSS) method. This method is based on frequencies of concepts (words) co-occurrences in the pages indexed by search engines. Our experiments represent the better performance of the proposed approach in comparison with established trust evaluation approaches. The suggested approach can enhance efficiency of any solution which models semantic relations by
ontology tree.
Mathematical Assessment of "Blogging Effect" on Consumer Buying Behavior ijbiss
The Internet has escorted in mammothalterations in the marketing strategy by coalescing many diversities of business models involving affiliate marketing, direct sales, viral marketing and marketing online. It has been evidenced that blogs play an imperative role in facilitating customers to form a buying decision. In fact, blogs have an upshot on purchase behavior far more than the social networking platforms. Blogs have
unremittingly garnered a reliable audience. When the demonstrative bond between the blogger and the consumers gets very substantial, it can lead the latter to really build a buying decision. The impact of blogs is so intense that it is sometimes stated as “Blogging Effect” on buying behavior. The present study is an endeavor to derive the two important mathematical instigation of the “blogging effect”-
A Study on the Sectors of Economy Serviced by Pre-Industry System Developers ...ijbiss
In the emergence of transformative global economy, information system has became a necessity in businesses to obtain organizations operational excellence, adaptation to new business models, improved decision making and providing exceptional customer service, and eventual competitive advantage of the enterprise setting while keeping business alliances. This paper presents sectors of economy serviced by the pre-industry developers, explores the evolution of computer-based information system designed and developed by pre-industry system developers, and examine the effects of an information system in business to countervail indentified recurring problems. Nineteen of forty-six identified sectors of economy falls in the categories of primary, secondary, tertiary, quarternary and quinary were the recipient of computer-based system designed and developed. There have been several effects of computer-based systems to organizations, including the implied relevance to their business processes, continuum process improvement, business process reengineering, business driver and facilitator, and customer satisfaction.
Transaction Profitability Using HURI Algorithm [TPHURI]ijbiss
Business intelligence (BI) is formulation of business strategies which help organizations to achieve its objectives and to predict its future. Data mining is often referred as BI in the domain of business. One of the major tasks in data mining is Association Rule Mining (ARM). ARM techniques incorporated in BI systems can be utilized in business decision-making such as retail shelf management, catalog design, customer segmentation, cross-selling, quality improvement and bundling products marketing.
ARM technique is used for the identification of frequent itemsets from huge databases and then generating strong association rules by considering each item having same value. But in a large number of real world applications, items have different values according to their impact on the respective decision making processes. Traditional ARM techniques cannot fulfil the arising demands from these applications. The data mining researchers are continuously improving the quality of ARM technique by incorporating the utility of items. The utility of item is decided by its contribution towards the business profit or quantity of the item sold, etc. Hence Utility mining focuses on identifying the itemsets with high utilities.
Jyothi et al proposed HURI algorithm in [2] for producing high utility rare itemset according to users’ interest. An algorithm Transaction Profitability using HURI [TPHURI] is proposed in this paper which is a modified version of HURI. TPHURI finds profitable transactions consisting of high utility rare items and also finds the share of such items in the overall profit of the transactions.
Empirical Study of the Evolution of Agile-developed Software System in Jordan...ijbiss
The focus of agile in software development methods and practices. How to take effective methods in use have received less attention. Especially in a large organization is not a little to take in agile methods to use. This paper discusses the adoption and level of experience of the use of agile practices in three companies in the software development company wide contacts in Jordan. The more practices that relied on largescale flexibility to measure the progress made by the code work, that the developers efforts to the task of estimating, to the use of coding standards, and the lack of overtime continuous, has a team to develop their own operations, to use the limited documentation, and to have the team in one place facility. The adoption of agile practices of the test, any test of the first unit tests and automated, and low. Some can only appear agile practices without the adoption of a conscious, because developers find them useful. So it seems that an emergency operation aimed at agility may also neglect the important agile practices.
Enhanced Decision Support System for Portfolio Management Using Financial Ind...ijbiss
In many cases, financial indicators are used for market analysis and to forecast the future of stock prices. Due to the high complexity of the stock market, determining which indicators should be used and the reliability of their outcomes have always been a challenge. In this article, a hybrid approach in the form of a decision support system is being introduced that offers the best suggestions in buying and selling stocks. This system will help an investor to identify the best portfolio of stocks using a series of financial indicators. These indices act as a model that forecast the future price of a stock by examining its activities and status in the past. Therefore, using a combination of the indices enables us to make decisions with more certainty. Proficiency of this system has been evaluated through the collection of data from the stock market in Iran from 2001 through 2011. The results show that the use of indices and their combination have led to the decision support system to produce suggestions with very high precisions.
Current issues - International Journal of Business Information Systems Strate...ijbiss
International Journal of Business Information Systems Strategies (IJBISS) is a Quarterly peer-reviewed and refereed open access journal that publishes articles which contribute new results in all areas of the Business Information Systems Strategies. A business information system is the study of merging new information technology in the field of business management.
EVALUATION OF THE CHALLENGES FACING ONBOARD TRAINING IN TANZANIA: A DEMATEL M...ijbiss
Effective OBT is part and parcel of quality MET provided by any maritime institute. To know the current
status of the effectiveness of the OBT in Tanzania, the present study applies Extended DEMATEL Model to
evaluate the challenges facing OBT in Tanzania. We firstly use expert opinions to identify the challenges
and we then apply the Evaluation Model to rank the challenges facing OBT in Tanzania. The most
prevalent challenges that are critical for effective OBT in Tanzania are identified and presented. The study
reveals that the major challenges in descending order are Shortage of maritime simulators to complement
OBT, Lack of ocean going vessels flying Tanzanian flag, and Lack of dedicated training ships. On the other
hand, the minor challenges in descending order for effective OBT in Tanzania are Ineffective enforcement
of Tanzania merchant shipping Act 2003, Decline of fleet owned and operated by SINOTASHIP, Shortage
of merchant vessels undertaking coastal shipping in Tanzania waters, and Scarcity of qualified officers for
effective OBT. The future extension of this study could be the analysis of the Tanzania Investment Policy in
the Maritime Transport and Port Sector.
Call For Papers - International Journal of Business Information Systems Strat...ijbiss
International Journal of Business Information Systems Strategies (IJBISS) is a Quarterly peer-reviewed and refereed open access journal that publishes articles which contribute new results in all areas of the Business Information Systems Strategies. A business information system is the study of merging new information technology in the field of business management. The emphasis of implementing Business Information systems is to improve the effectiveness and efficiency of an organization. This journal publishes research and case study papers related to development of information technology based business strategies, cross-cultural issues, and global organizational systems. This journal aims to provide a platform for exchanging ideas in new emerging trends that needs more focus and exposure and will attempt to publish proposals that strengthen our goals.
International Journal of Business Information Systems Strategies (IJBISS)ijbiss
International Journal of Business Information Systems Strategies (IJBISS) is a Quarterly peer-reviewed and refereed open access journal that publishes articles which contribute new results in all areas of the Business Information Systems Strategies. A business information system is the study of merging new information technology in the field of business management.
International journal of business information systems strategies(ijbiss)ijbiss
International Journal of Business Information Systems Strategies (IJBISS) is a Quarterly peer-reviewed and refereed open access journal that publishes articles which contribute new results in all areas of the Business Information Systems Strategies
International Journal of Business Information Systems Strategies (IJBISS)ijbiss
International Journal of Business Information Systems Strategies (IJBISS) is a Quarterly peer-reviewed and refereed open access journal that publishes articles which contribute new results in all areas of the Business Information Systems Strategies. A business information system is the study of merging new information technology in the field of business management. The emphasis of implementing Business Information systems is to improve the effectiveness and efficiency of an organization.
International Journal of Business Information Systems Strategies (IJBISS)ijbiss
International Journal of Business Information Systems Strategies (IJBISS) is a Quarterly peer-reviewed and refereed open access journal that publishes articles which contribute new results in all areas of the Business Information Systems Strategies. A business information system is the study of merging new information technology in the field of business management. The emphasis of implementing Business Information systems is to improve the effectiveness and efficiency of an organization. This journal publishes research and case study papers related to development of information technology based business strategies, cross-cultural issues, and global organizational systems. This journal aims to provide a platform for exchanging ideas in new emerging trends that needs more focus and exposure and will attempt to publish proposals that strengthen our goals.
International journal of business information systems strategies(ijbiss)ijbiss
International Journal of Business Information Systems Strategies (IJBISS) is a Quarterly peer-reviewed and refereed open access journal that publishes articles which contribute new results in all areas of the Business Information Systems Strategies. A business information system is the study of merging new information technology in the field of business management. The emphasis of implementing Business Information systems is to improve the effectiveness and efficiency of an organization. This journal publishes research and case study papers related to development of information technology based business strategies, cross-cultural issues, and global organizational systems. This journal aims to provide a platform for exchanging ideas in new emerging trends that needs more focus and exposure and will attempt to publish proposals that strengthen our goals.
A STUDY ON THE SECTORS OF ECONOMY SERVICED BY PRE-INDUSTRY SYSTEM DEVELOPERS ...ijbiss
In the emergence of transformative global economy, information system has became a necessity in businesses to obtain organizations operational excellence, adaptation to new business models, improved decision making and providing exceptional customer service, and eventual competitive advantage of the enterprise setting while keeping business alliances. This paper presents sectors of economy serviced by the pre-industry developers, explores the evolution of computer-based information system designed and developed by pre-industry system developers, and examine the effects of an information system in business to countervail indentified recurring problems. Nineteen of forty-six identified sectors of economy falls in the categories of primary, secondary, tertiary, quarternary and quinary were the recipient of computer-based system designed and developed. There have been several effects of computer-based systems to organizations, including the implied relevance to their business processes, continuum process improvement, business process reengineering, business driver and facilitator, and customer satisfaction.
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Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
[Note: This is a partial preview. To download this presentation, visit:
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Most viewed article for an year - International Journal of Business Information Systems Strategies (IJBISS)
1. Most Viewed Article for an
year in Academia
International Journal of Business
Information Systems Strategies (IJBISS)
ISSN : 2201-4152
https://wireilla.com/management/ijbiss/index.html
2. THE IMPACT OF TECHNOLOGY BASED SELF SERVICE BANKING
DIMENSIONS ON CUSTOMER SATISFACTION
Rajiv Sindwani1
and Dr Manisha Goel2
Department of Management Studies,
YMCA University of Science & Technology, Faridabad, India
ABSTRACT
The technology based self service banking (TBSSB) refers to automated banking services that
customer avail in self service mode using various electronic banking channels, without any
interaction with bank employees. This paper investigates the relationship between key
dimensions (factors) of TBSSB service quality and Customer Satisfaction. A structured
questionnaire was formulated by identifying and adapting attributes on the basis of past studies
on service quality of automated services and customer satisfaction. Data was collected from
sample of bank customers in India. The collected data was divided into two subsamples of equal
size. The TBSSB service quality and customer satisfaction dimensions were identified by
conducting an exploratory factor analysis (EFA) on the half of the collected data using SPSS
16.0 software. Factor structure was confirmed by conducting confirmatory factor analysis (CFA)
using AMOS 20.0 software on the remaining half of the collected data. The proposed model was
empirically tested for unidimensionality, reliability, and validity. AMOS 20.0 was also used to
examine the link amid TBSSB service quality and Customer Satisfaction by testing hypotheses
using structural equation modeling (SEM). This study may help banks’ management to
investigate the customers’ quality perceptions about TBSSB services, thereby helping banks to
formulate strategies to improve the quality of service and customer satisfaction.
KEYWORDS
Exploratory factor analysis (EFA), confirmatory factor analysis (CFA), Technology based self
service banking (TBSSB), structural equation modeling (SEM), India
ORIGINAL SOURCE URL : https://wireilla.com/management/ijbiss/papers/4215ijbiss01.pdf
https://wireilla.com/management/ijbiss/vol4.html
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AUTHORS
Rajiv Sindwani Rajiv Sindwani is working as assistant professor in Department of
Management Studies at YMCA Universityof Science and Technology, Faridabad, India.
He is having total 10 years of experience in various sectors including consumer durables,
banking and education. Currently, he is doing research in the area of service quality in
technology based self service banking. He has authored papers in national and
international journals.
Dr Manisha Goel Manisha Goel holds a PhD degree in management. She has authored
many papers in international journals. With more than 13 years of teaching and research
experience, currently she is working as Associate Professor in Department of
Management Studies at YMCA University of Science and Technology, Faridabad, India.