The applicant is applying for a Financial Planning Assistant position. She has over 10 years of experience working in finance and accounting roles at Philippine Airlines, including as an Accounting Clerk handling customer refunds and inquiries, and currently as an Officer in Charge managing financial procedures and documentation. She has strong skills in Microsoft Office, accounting systems, business writing, communication, and organization. The applicant believes her experience in finance, customer service, process management, and teamwork qualify her for this role.

1. December 7, 2014
Dear Sir/Madam,
I would like to express my interest in applying for the position, Financial Planning Assistant. I learned of
the vacancy from the website of Jobstreet.
I graduated from University of Santo Tomas with a degree in Bachelor of Science in Accountancy in
October 2004.
I am currently employed in Philippine Airlines. I started out in Refunds Division as an Accounting Clerk.
My main responsibilities under this position were to process refund applications and to attend to follow-ups
and inquiries made over the counter, email and phone. Thus, I was exposed to dealing and
interacting with customers having different nationalities. My two years of stay with the division trained
me on how to deal with challenging customers and handle each situation positively. I was able to
develop my oral and written skills in English and Filipino because of this customer service experience.
At present, I’m under the Finance Procedures Division as Officer in Charge. I’ve been with the division
for 6 years now. My primary work responsibility is inclined towards managing and preparing
documentation of procedures for the different accounting divisions under the Financial Services
Department. I ensure compliance to the procedures being implemented and see to it that controls are
in place. I prepare fill-out procedures, quick references and accounting bulletins which the Department
or external users makes use as references. Thus, I am exposed to making use of Microsoft Word, Excel,
Powerpoint, Oracle Tutor in producing my work outputs. I manage my working files in our Teamroom
and Document Library. I always see to it that my documents are organized and updated.
I also support different divisions and deal with managers and users attending to their issues and
concerns. I provide assistance to external clients such as travel agents and other departments in PAL by
providing training programs and attending to process inquiries. I’ve been equipped with in-house
trainings for business writing and effective oral communication to enhance my skills.
I’ve done special projects such as conducting business process review for accounting divisions of
Philippine Airlines and Air Philippines. This taught me to give attention to details and company
practices. I’ve also been made part of project teams where I learned how to practice deep sense of
team work and cooperation in order to achieve smooth implementation of the new projects.
Given my different duties, I’ve been trained to plan and organize the projects/activities so as to meet
target deadlines. I am used to working single-handedly on a project or working with a partner or a
team. I’ve been equipped to practice flexibility/adaptability given the different people (manager,
colleague, external clients) and circumstances I encounter in my work.

2. I am willing to learn more and develop my skills given the opportunity to join your company. I am very
hard working and responsible towards work. I have strong organization and time management skills. I
am eager to live up to the challenge and make a difference. I look forward to your consideration on my
application.
Thank you.
Ma. Theresa Concepcion Ong
Applicant