1. YikPeng How CV
2222, Jalan SJ 9/4B, Taman Seremban Jaya, 70450 Seremban, Negeri Sembilan
+6 012-329-6779
YikPeng How
Date of Birth : 26th
December, 1974
Gender : Female
NRIC : 741226-05-5214
Marital Status : Single
Address : 2222, Jalan SJ 9/4B,
Taman Seremban Jaya,
70450 Seremban,
Negeri Sembilan
Mobile No. : 012-329-6779
Email Address : yphow@hotmail.com
“LEARNING THROUGH EXPERIENCE AND STRIVING FOR EXCELLENCE”
I am seeking a profession where my competency and potential in IT field can be
optimized for the accomplishment of the corporate business. I aim to achieve
stretch targets and expand my experience in SAP to cope with the latest
technology and widening the spectrum of my knowledge, and overall
performance of the organization.
Career
Objectives
Working
Experience
Summary
10 years leadership experience on leading Samsung South East Asia ITSS Hub
which is consists of 20 members from ERP Logistic & Accounting Sections,
Intranet & Infrastructure Team, providing IT Shared Services to 7 Samsung
South East Asia Subsidiaries (Malaysia, Thailand, Vietnam & Indonesia).
ITIL Concept and ITSM System application on Daily Customer Support to
ensure SLA KPI Compliance and Achievement. Weekly KPI Review and
Improvement with team members and prepare countermeasure
immediately. Monthly SOS (Services Operation Support) Report -
Performance and Support Level Information Sharing and Review with
customers' representative. Business Process Innovation and Enhancement
proposal to customers by quarterly basis and whenever relevant.
With over 20 years of working experience in information technology
industry, I have equipped myself with in depth knowledge, skills and
experience in SAP System Process Flow and Functionality, IT share service
support, project implementation for SD/LE, BW, Basis, Authority, &
Approval Workflow as well as cross functional support in MM & PP modules.
My Responsibilities include developing business cases, defining
requirements, designing and configuring functional and technical
specifications, providing user training and post-implementation support,
managing team resources and quality, planning project stages, conducting
workshops, performing upgrades and solution architecture. Led several IS
conversions bringing in new systems on or ahead of schedule and on or
below budget within South East Asia region. I have a successful track record
in delivering technology based solutions to end user environments.

2. YikPeng How CV
2222, Jalan SJ 9/4B, Taman Seremban Jaya, 70450 Seremban, Negeri Sembilan
+6 012-329-6779
Energetic and result oriented with proven abilities in a variety of broad-
based competencies and IT literate, resulting in improvement in
productivity, efficiency and accuracy. An extensive background in the
several broad based competencies.
Competency
Summary
Executive
Profile
Personal Qualities
Preferred Work Style
Energetic
Strengths
SAP – Sales Distribution, Basis, BW and cross functional
experience in Material Management, Production, Finance & Controlling
ABAP/4
Batch Input, Call transaction, RFC, BAPI, Direct data transfer to other
non-SAP using FTP, programming, performance tuning, Smart Forms,
SAP Script, User Exit.
Language Chinese, English & Malay
Chinese, English & Malay.
Jobstreet English Language Assessment (JELA)
Date Taken : 14 Sep 2015
Score : 37/40
Skills
Academic
Credentials
Master Degree in Business Studies/Administration Management
University of South Queensland, Australia 2006
Major : MBA (General)
Grade: Grade B/2nd
Class Upper
Bachelor Degree in Computer Science/Information Technology
University of Portsmouth, UK 2002
Major : Bachelor Science (HONS) in Computing
Grade: Grade B/2nd
Class Upper
Diploma in Computer Science/Information Technology
Tafe College, Negeri Sembilan Malaysia 1996
Major : Computing & Information Technology
Grade: Grade B/2nd
Class Upper
SPM (Sijil Pelajaran Malaysia) & SRP (Sijil Rendah Pelajaran)
Sekolah Menengah Tunku Besar Tampin, Negeri Sembilan 1989-1994

3. YikPeng How CV
2222, Jalan SJ 9/4B, Taman Seremban Jaya, 70450 Seremban, Negeri Sembilan
+6 012-329-6779
SAMSUNG DATA SYSTEM ASIA PACIFIC (M) SDN BHD - Seremban
IT Senior Manager
Nov 2007 ~ Jun 2016 ( Almost 9 Years )
ITIL Concept and ITSM System application on Daily Customer Support to ensure
SLA KPI Compliance and Achievement. Weekly KPI Review and Improvement
with team members and prepare countermeasure immediately. Monthly SOS
(Services Operation Support) Report - Performance and Support Level
Information Sharing and Review with customers' representative. Business
Process Innovation and Enhancement proposal to customers by quarterly basis
and whenever relevant.
Responsibilities
 Leading SEA ITSS Hub in supporting 7 Samsung Subsidiaries’ VOCs.
 Ensure 100% ITSS KPI compliance in work performing time, Q&A service
delivery and zero customer complaints.
 Review and coach team members in system solutions & evaluating
alternative solutions for feasibility.
 Perform monthly system audit, system health screening through early
warning
 System manual, process documentation & knowledge management.
 Prepare and Review Monthly “System Operation Review” report and
submission to RHQ on time.
 Work closely with HQ supporters in system process improvement &
idea brainstorming.
 Plan, coordinate, schedule & participate in GERP system set up & full
cycle implementation roll out for any new plants or subsidiaries.
 Master Data configuration, system integration test & stabilization,
ABAP debugging & troubleshooting, non-SAP system interfacing
supports.
 Conducting regional GERP academy and end users system training bi-
yearly basis.
Completed Projects
 GERP System ECC Implementation in India – Oct ~ Dec 2009
 Regional GERP Academy for 7 subsidiaries’ end users – May, 2013
 GERP System Implementation, new Plant in Vietnam – Jul 2013
 GERP System setup, new Subsidiary SEVT, Vietnam – Nov’13 ~ Jan ‘14
 GERP Factory Logistic System Setup in Indonesia, Dec ’14 ~ Jan ‘15
 SEA Portal Intranet System Implementation for SEA Subsidiaries
Reason for leaving: Samsung SEA ITSS Hub moved to Vietnam country effective
from April 2016.
Working
Experience
Highlights

4. YikPeng How CV
2222, Jalan SJ 9/4B, Taman Seremban Jaya, 70450 Seremban, Negeri Sembilan
+6 012-329-6779
SAMSUNG ELECTRONICS DISPLAY (M) SDN BHD - Seremban
IT Manager
Jan 1997 ~ Oct 2007 ( 10 years 9 months )
Leading Information System Dept by supporting and meeting users'
requirement on ERP Software and Infrastructure Management. Systems
supporting including SAP SD/LE, BW, BC & Workflow System and abap
programming, Production GMES (Global Manufacturing Execution System),
Intranet System (IVIEW) and also HQ Global Web Portal. Compliance with HQ
KPI Standard Requirement and meeting Company Policy and Procedure by
providing Early Warning System to ease the users daily operation and support.
Responsibilities:
 Customer Satisfaction and Process Innovation and Improvement.
 SAP SD, LE & Authority Modules
Module & Interface to Sub- system
 Determine SAP’s fitness level with the preceding needs, configure the
SAP system to fulfill user requirements and make alternative
recommendations where appropriate.
 Resolve problems, system design, development and enhancement.
 System documentation, and provide end users’ training.
Completed Projects:
o Handling of Payroll & Sales System in AS400 platform using RPG
Language.
o SAP R3 4.6 (B) System Implementation for SD module, 1998 –
Conversion from legacy system of AS/400
o SAP BW System Implementation – Korea Oversea trip for one month.
o SAP/R3 SD Module implementation, CBO, BDC & Online Report
Development
o IVIEW Intranet Project Setup, Improvement & Enhancement.
o SAP/R3 BC maintenance & enhancement. DBA for SAP R/3 Database.
Reason for leaving: Samsung merged all IT Departments into ITSS Hub.
Transferred to Samsung SDS.
Working
Experience
Highlights

5. YikPeng How CV
2222, Jalan SJ 9/4B, Taman Seremban Jaya, 70450 Seremban, Negeri Sembilan
+6 012-329-6779
AFAMOSA GOFT RESORT - Malacca
Programmer
Jan 1995 ~ Jan 1997 ( 2 Years )
[1] Network Admin for Golfing & Accounting System
[2] Maintenance of Sales & Inventory System using Foxpro.
[3] Ticketing System for Water World in Apple Environment.
Accomplishment:
[1] Installation & setup Ticketing System.
[2] Point Of Sales System Maintenance & enhancement.
[3] Give training Point Of Sales to Employee.
Reason for leaving: Better Offered by Samsung
Working
Experience
Highlights