The document discusses how communication methods are shifting from written to more oral styles, as seen through new technologies like blogs, listservs, and social media. It summarizes the key differences between written and oral communication based on linguistics research. Written communication focuses on transmitting planned content from author to readers, while oral communication aims to build connections through spontaneous, less organized exchanges between participants. As technologies evolve, more communication forms are adopting oral characteristics. Libraries will need to organize and preserve increasingly unstructured information from open conversations in multiple directions.