MITS5502 Assignment 3 MITS5501 .docx

MITS5502 Assignment 3
MITS5501
Software Engineering Methodology
Assignment 3
Case Study Assignment

Copyright © 2015-2018 VIT, All Rights Reserved. 2
NOTE: This Document is used in conjunction with MITS5002
Case Study document [MITS5002-
CaseStudy.doc]
Objective(s)
This assessment item relates to the unit learning outcomes as in
the unit descriptor. This assessment is
designed to improve student collaborative skills in a team
environment and to give students experience
in constructing a range of documents as deliverables form
different stages of the Software Engineering
Process using a simulated industry case study
INSTRUCTIONS
Case Study Assignment - 30% (week 12) Group Assignment
In this assignment students will work in small groups to develop
components of the Software

Specification and Design Documents discussed in lectures.
Student groups should be formed by Session
four. Each group needs to complete the group participation form
attached to the end of this
document. Assignments will not be grades unless a group
participation form is completed.
Carefully read the associated CASE STUDY for this assignment
contained in the document MITS5002-
CaseStudy.doc
From this Case Study you are to prepare the following:
1. Specification Document
a. Executive Summary
b. System Description
c. Scope
d. Feasibility Analysis
e. Requirements Specification
i. Functional
ii. Non-Functional
f. Assumptions/ Constraints

g. Use Cases (from functional requirements) (at least 4 per
group)
i. Use Case Diagrams
ii. Use Case Descriptions
h. Context Model
i. Leveled Set of Functional Models
2. Design Document
a. Executive Summary
b. Architectural Design
c. Hardware Specifications
d. Detailed Class Diagram
e. Interface Design (at least 4 per group)
i. Activity Diagrams

f. Business Process Models (utilizing BPMN 2.0) (at least 4
per group)
g. Sequence Diagrams (at least 4 per group)
h. Interaction Diagrams (at least 4 per group)
i. State Diagrams (at least 4 per group)
The above list of documents is not necessarily in any order. The
chronological order we cover these
topics in lectures is not meant to dictate the order in which you
collate these into one coherent
document for your assignment.
Your report must include a Title Page with the title of the
Assignment and the name and ID numbers of
all group members. A contents page showing page numbers and
titles of all major sections of the report.
All Figures included must have captions and Figure numbers
and be referenced within the document.
Captions for figures placed below the figure, captions for tables
placed above the table. Include a footer
with the page number. Your report should use 1.5 spacing with
a 12 point Times New Roman font.
Include references where appropriate. Citation of sources is
mandatory and must be in the Harvard

style.
Only one submission is to be made per group. The group should
select a member to submit the
assignment by the due date and time. All members of the group
will receive the same grade unless
special arrangement is made due to group conflicts. Any
conflict should be resolved by the group, but
failing that, please contact your lecture who will then resolve
any issues which may involve specific
assignment of work tasks, or removal of group members.
What to Submit
All submissions are to be submitted through turn-it-in. Drop-
boxes linked to turn-it-in will be set
up in the Unit of Study Moodle account. Assignments not
submitted through these drop-boxes
will not be considered.
Submissions must be made by the due date and time (which will
be in the session detailed above)
and determined by your Unit coordinator. Submissions made

after the due date and time will be
penalized at the rate of 10% per day (including weekend days).
The turn-it-in similarity score will be used in determining the
level if any of plagiarism. Turn-it-in
will check conference web-sites, Journal articles, the Web and
your own class member
submissions for plagiarism. You can see your turn-it-in
similarity score when you submit your
assignment to the appropriate drop-box. If this is a concern you
will have a chance to change
your assignment and re-submit. However, re-submission is only
allowed prior to the submission
due date and time. After the due date and time have elapsed you
cannot make re-submissions
and you will have to live with the similarity score as there will
be no chance for changing. Thus,

plan early and submit early to take advantage of this feature.
You can make multiple submissions,
but please remember we only see the last submission, and the
date and time you submitted will
be taken from that submission
Please Note: All work is due by the due date and time. Late
submissions will be penalized at the
rate of 10% per day including weekends.
Group Participation Form
This form is to be completed by the group and returned to your
tutor/lecturer as soon as possible.
We, the undersigned, agree to contribute individually and as a
team to complete the Group Assignment for MITS5002 Software

Engineering Methodology in the time specified. (It should be
noted that failure to participate in a group may result in a fail
for the
assignment component of the subject.)
Group membership:
Surname First name Student ID Date Signature
1. ______________________ ___________________
__________ ___/___/___ _______________________
2. ______________________ ___________________
__________ ___/___/___ _______________________
3. ______________________ ___________________
__________ ___/___/____ _______________________
4. ______________________ ___________________
__________ ___/___/____ _______________________
* All members in the team will receive the same mark for an
assignment, unless there are extenuating circumstances whereby
an
individual’s mark has to be altered by the tutor/lecturer, or if
the peer group assessment warrants it.
** Team members should contact their tutor/lecturer
immediately if problems arise within the team that may cause

completion of an
assignment to be severely delayed, or the quality of the
submission to be substantially lowered.
*** No additions or deletions of Team Members from this form
allowed unless agreed to by your Instructor
MITS5002
Software Engineering Methodology
CASE STUDY

MITS 5002 Case Study
Note: The case study below may not provide all of the
information necessary to complete
the assignment. Students will have to use their personal
experiences to complete some
aspects of the assignment. Students may also seek clarification
from their tutor during
tutorials or office hours.
City Glaziers
City Glaziers is a medium business operating in and around the
Melbourne metropolitan area.
The company supplies glass for windows and doors, and other
structures within the Melbourne
area. Glass can be ordered in bulk as part of a construction

project, or in smaller quantities as
replacement for broken windows, doors containing glass, bus
shelters, and larger areas such as
internal feature walls etc. The company began by operating in
the Melbourne CBD originally,
but has since expanded its operations to include most of the
surrounding metropolitan area.
The company has built a reputation for providing high quality
glass, as well as excellent service
to it customers.
Background
The owner of the company, Robert Johnston, began the company
in 2001, operating a single
glaziers truck from a warehouse in North Melbourne. Robert
operated successfully in the
Melbourne CBD, providing a high quality service to his clients.
The business has steadily
increased over the last 14 years, and Robert now operates a fleet
of 11 glazier trucks and has
expanded the operating territory to cover the entire Melbourne
Metropolitan area.

The Business expansion has included a move to a large
warehouse and glass preparation area,
with the head office located next door in a modern office block.
The business seems to be
expanding and Robert is now beginning to consider opening
franchises in outer Melbourne areas,
to be serviced from the central warehouse operation. Robert
also has arranged to deal exclusively
with a large glass manufacturing plant, Melbourne Glass Plant,
located in an outer Melbourne
suburb. By becoming a large customer of Melbourne Glass
Plant, Robert gets lucrative discounts
which he can pass on to customers, helping him compete in this
competitive environment.
The size of the business has now reached a stage where Robert
can see major issues arising. As
the business has grown, the operations have become more
complex, and this will only become
more so if franchises are added to the current operations.
Robert has decided to employ your team to investigate the
business needs and to conduct an
initial feasibility study into the possible options for

computerizing part or all of the operations.
Description of the Current System
The current system is a manual based system which has served
the company well, but is now
becoming outdated and causing bottlenecks due to the increased
workload demand. Currently the
business has two main areas, the Large Projects Section, and the
Repair Section.
Large Projects
Anna Fields works for Robert in heading up this section of the
business. In the Large Projects
section Anna and her staff put together quotes for whole jobs by
responding to a construction
companies RFQs (Request For Quotes). The quotes are for
complete supply of glass needs for

major construction projects such as new building projects or
reconstruction projects on large
premises.
The team begin by identifying construction projects and
responding to the company RFQ. The
team will contact the company to request precise specifications
and put together a quote for
materials, delivery and installation. If the quote is successful,
City Glaziers will then develop a
timeline document for approval by the company, and begin the
ordering process. A timely order
will be placed with Melbourne Glass Plant for the raw material,
and these will be delivered to the
warehouse. A Work Order is generated which includes a copy of
the original quote and
specifications and sent to Glass Preparation, where the work
will begin in preparing the glass
panes according to the specifications and delivery schedule.
Once the glass is prepared and cut to size, an Installation Order
is prepared and a glazier truck
booked for the delivery and installation date.

Repair
Ben Hanscom is the head of the repair section, and also
manages the Glazier Truck fleet.
Customers will ring in to the Repair section with requests for
repair, or for replacement, and the
schedules will be checked to find the closest Glazier Truck. The
repair request will be slotted
into the schedule of the closest truck, and usually result in a
same day service. When the Glazier
arrives at a customers site, they will quickly check to see if the
job can be performed
immediately, or if a special Work Order needs to be completed.
Each Morning, the Glazier trucks are outfitted with a standard
compliment of glass sheets of
varying thicknesses and sizes. Over time this standard fit-out
seems to cover a Glazier for most
of the day for their standard type repair jobs. The glass
preparation area is responsible for
outfitting the truck each day with the standard compliment of
glass, based on a compilation of

the completed Job Sheets completed each day by each Glazier.
The only exception is when a
truck is specifically booked for a large project delivery and
installation.
If a Glazier arrives at a repair job and cannot complete the job
because they lack specific
materials, then a Work Order is completed and bought back to
the warehouse so the Glass
preparation area can prepare the material for installation in the
next day. If the Glazier can
complete the Job on the same day, then after finishing, they
complete a Job Sheet, detailing the
material used so the Glass preparation area and replace the
material used on the truck for the next
days work schedule.
Payment
When City Glaziers are awarded large scale projects with

successful RFQ submissions, they are
given accounts with the company that awards the projects. They
receive payment by direct debit
after they submit invoices to the company for materials and
time (as per the awarded contract).
For smaller repair and replacement work, when a Job is
complete, as well as filling in the Job
Sheet to detail the used material, the Glazier will also prepare
an invoice to give to the customer
on the spot. The Glazier also returns a copy of the invoice to
head office at the end of the day
when they return to the warehouse. The customer can choose to
pay via the terms on the invoice,
7 days payment, or receive a 5% discount and pay on the same
day via credit card, or personal
cheque with identification. Some Customers have accounts with
City Glaziers, and will receive a
monthly statement through the post. These customers have
longer terms, such as the end of the
month in which the statement is issued.
When a customer payment is received, a copy of the payment is
sent to the head office accounts

section, where the payment is matched against the invoice and a
receipt will be issued through
the post.
Regular reports need to be generated to list those invoices over
their due dates that have not been
paid.
Supply Orders
The Glass preparation area in City Glaziers is responsible for
collating all the Job Sheets and
Work Orders so that stock levels can be monitored and stock re-
ordered when levels fall below
threshold levels.
Also, large project orders will need to be dealt with quickly so
that existing stock levels for the
repair and replacement section is not affected

Issues
A number of issues have arisen that have prompted City
Glaziers to contract you to look into the
system.
• It is difficult to keep track of the Work Orders and Job Sheets
to re-order stock before it
falls below threshold levels.
• When Glaziers need to raise work-orders at a client site
because they don't have the
material, it is not till the end of the day when Glaziers return to
the warehouse that these
can be collated to begin preparation for the next day, resulting
in some delays.
• Sometimes paperwork has gone missing for large scale
projects and needs to be tracked
careful to avoid delays and loss of awarded contracts
• The fleet of Glazier trucks needs to be managed better as
sometimes with the paperwork

double booking can occur and result in frustration and delays
• Additionally, we need to keep better track if kilometres
travelled so trucks can be
services in a timely manner.
• Delays in sending paperwork to our suppliers can cause delays
in order processing and
result in longer delivery times of stock.
• The level of paperwork is increasing and the accounts
department is having trouble
keeping up with the timely production of monthly statements,
processing of payments
and general financial reporting.
• With customers beginning to ask for different methods of
payment such as email, PayPal
etc, we need to look at incorporating this into our business
processes somehow

MITS5502 Assignment 3 MITS5501 .docx

MITS5502 Assignment 3 MITS5501 .docx

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MITS5502 Assignment 3 MITS5501 .docx