The presentation of 'Management Information System' subject of TEIT under 'University of Pune' INDIA. Author and Teacher: Tushar B Kute http://www.tusharkute.com tbkute@gmail.com

1. Management information system Third Year Information Technology Part 20 IT Enabled Services Tushar B Kute, Sandip Institute of Technology and Research Centre, Nashik http://www.tusharkute.com

2. ITES ITES, Information Technology Enabled Service, is defined as outsourcing of processes that can be enabled with information technology and covers diverse areas like finance, HR, administration, health care, telecommunication, manufacturing etc. Armed with technology and manpower, these services are provided from e-enabled locations. This radically reduces costs and improve service standards. In short, this Internet service provider aims in providing B2B e-commerce solutions.

3. ITES The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India. Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services.

4. Objectives of ites ITES was formerly known as IndoNet. The main objectives of ITES are : Enabling business strategy Achieving an organization's business goals

5. ITES includes… Back office operations Call Centers Content Development / Animation Data Processing Engineering and Design Geographic Information System Services Human Resource Services Insurance Claim Processing

6. ITES includes… Legal Databases Medical Transcription Payroll Remote Maintenance Revenue Accounting Support Centers Web site services

7. Challenges in ITES business Qualified manpower Quality manpower Trained manpower Man power retention- biggest challenge Voice based outbound caliber required soft skills Required volumes to cater college focus on soft skills/ personality development Growing IT flavor among students

8. ITES Resource Challenge Mind set about the industry Mind set about the work culture Mind set about the career prospects

9. ITES career opportunity No barriers of any technical (subject) skills No barrier of any prior experience Job immediately on completion of degree General soft skills is only the requisite General advantage of being in ITES job including smart start up pay packs

10. Advantage of ITES career All rounder develop of personality Transformation from ability to speak in English to Ability to think in English Good work culture, good climate Fast track movements in career ladder or longevity of stay in ITES jobs

11. Advantage of ITES career Prospects of switching over to day-shifts Careers switch- over to IT not possible Career growth to blue-chip Global reach relationship Global standard of functioning Unlimited prospects of domain knowledge in a variety of verticals

12. Ites in India Strong demand over the past few years has placed India amongst the fastest growing IT markets in the Asia- Pacific region. The Indian software and information technology enabled services (ITES) industry has grown at a compounded annual growth rate (CAGR) of 28 per cent during the last five years. The key segments that have contributed significantly (96 percent of total) to the industry’s exports include – Software and services (IT services) and ITES, i.e. business services.

13. ITES in India A majority of companies in India have already aligned their internal processes and practices to international standards such as ISO, CMM, six sigma, etc., which has helped to establish India as a credible sourcing destination. As of December 2005, over 400 Indian companies had acquired quality certifications with 82 companies certified as SEI CMM Level 5- higher than any other country in the field.

14. Growth of ITES in India

15. Growth of ITES in India

16. Top ITES Indian companies Tata Consultancy Services. Wipro Technologies. Infosys Technologies. HCL. IBM India.

17. Nasscomdelloite study Nasscom- Delloite study. Nasscom Executive Summary.

18. Opportunities in ITES for India Abundant human resource. Cost advantage Emphasis on quality and information security Rapid growth in key business infrastructure.

19. references ArpitaGopal, Chandrani Singh, “e-World Emerging Trends in Information Technology” , 1st Edition, Excel Books. http://www.nasscom.in Tushar B Kute, Sandip Institute of Technology and Research Centre, Nashik http://www.tusharkute.com