The document discusses Information Technology Enabled Services (ITES), defined as outsourcing processes that leverage information technology across various sectors such as finance and healthcare. It highlights India's growing position as a hub for ITES, noting job opportunities, foreign investments, and the industry's rapid growth. Key challenges include the need for qualified manpower and shifting mindsets about job prospects in ITES, but the sector offers significant career advantages and prospects for growth.

1. Management information systemThird Year Information TechnologyPart 20 IT Enabled ServicesTushar B Kute,Sandip Institute of Technology and Research Centre, Nashikhttp://www.tusharkute.com

2. ITESITES, Information Technology Enabled Service, is defined as outsourcing of processes that can be enabled with information technology and covers diverse areas like finance, HR, administration, health care, telecommunication, manufacturing etc. Armed with technology and manpower, these services are provided from e-enabled locations. This radically reduces costs and improve service standards. In short, this Internet service provider aims in providing B2B e-commerce solutions.

3. ITES The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India. Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services.

4. Objectives of itesITES was formerly known as IndoNet.The main objectives of ITES are :Enabling business strategyAchieving an organization's business goals

5. ITES includes…Back office operations Call Centers Content Development / Animation Data Processing Engineering and Design Geographic Information System Services Human Resource Services Insurance Claim Processing

6. ITES includes…Legal Databases Medical Transcription Payroll Remote Maintenance Revenue Accounting Support Centers Web site services

7. Challenges in ITES businessQualified manpower Quality manpowerTrained manpowerMan power retention- biggest challengeVoice based outbound caliber required soft skillsRequired volumes to cater college focus on soft skills/ personality developmentGrowing IT flavor among students

8. ITES Resource ChallengeMind set about the industryMind set about the work cultureMind set about the career prospects

9. ITES career opportunity No barriers of any technical (subject) skillsNo barrier of any prior experienceJob immediately on completion of degreeGeneral soft skills is only the requisite General advantage of being in ITES job including smart start up pay packs

10. Advantage of ITES careerAll rounder develop of personality Transformation from ability to speak in English to Ability to think in EnglishGood work culture, good climateFast track movements in career ladder or longevity of stay in ITES jobs

11. Advantage of ITES careerProspects of switching over to day-shiftsCareers switch- over to IT not possibleCareer growth to blue-chipGlobal reach relationshipGlobal standard of functioning Unlimited prospects of domain knowledge in a variety of verticals

12. Ites in IndiaStrong demand over the past few years has placed India amongst the fastest growing IT markets in the Asia- Pacific region. The Indian software and information technology enabled services (ITES) industry has grown at a compounded annual growth rate (CAGR) of 28 per cent during the last five years.The key segments that have contributed significantly (96 percent of total) to the industry’s exports include – Software and services (IT services) and ITES, i.e. business services.

13. ITES in IndiaA majority of companies in India have already aligned their internal processes and practices to international standards such as ISO, CMM, six sigma, etc., which has helped to establish India as a credible sourcing destination. As of December 2005, over 400 Indian companies had acquired quality certifications with 82 companies certified as SEI CMM Level 5- higher than any other country in the field.

14. Growth of ITES in India

15. Growth of ITES in India

16. Top ITES Indian companiesTata Consultancy Services.Wipro Technologies.Infosys Technologies.HCL.IBM India.

17. Nasscomdelloite studyNasscom- Delloite study. Nasscom Executive Summary.

18. Opportunities in ITES for IndiaAbundant human resource.Cost advantageEmphasis on quality and information securityRapid growth in key business infrastructure.

19. referencesArpitaGopal, Chandrani Singh, “e-World Emerging Trends in Information Technology” , 1st Edition, Excel Books.http://www.nasscom.inTushar B Kute,Sandip Institute of Technology and Research Centre, Nashikhttp://www.tusharkute.com