Download to read offline
Uploaded byLuke Jones
Millgate presentation
Millgate is a leading telecom and IT integrator specializing in managed ICT solutions, serving over 6000 organizations with a revenue of over £41 million as of 2014. The company offers personalized account management and high-quality customer service, reinforced by strong partnerships with major global vendors and continuous investment in employee training. Their diverse portfolio includes IT consultancy, maintenance services, and communication solutions, aiming to enhance client businesses by effectively connecting people and information.
More Related Content
Millgate presentation
- 2. About Millgate We area leading Telecom & IT integrator providing fully managed ICT solutions. In 1996 we opened our first office providing managed Telecom & IT services to local businesses. Today we serve over 6000 organisations nationwide with a group turnover of over £41 million in 2014 and are ranked as one of the top 100 providers in UK. We specialise in designing, implementing and managing bespoke communication solutions. We hold accreditation and strategic partnerships with leading global vendors. By choosing Millgate, you will be personally served by one of our account managers and the in-house support and engineering team. We are renowned for our fully managed account service, quality customer experience and high customer retention. Quite simply our customers keep coming back to us. We invest heavily in training and development ensuring our support teams are accredited to the highest standards of technical service excellence. Our mission is “to provide exceptional service to enhance our clients’ business by connecting people & information seamlessly and effectively.”
- 3. Portfolio Overview IT Consultancy Network & Cabling IT Software IT Hardware Design& Installation IT Infrastructure Cloud Audio Visual Calls & Lines Data & BroadbandMobility Telephone Systems Video &Voice Conferencing Unified Communication Call Recording Repair Center Pre-sale Support ITMaintenance Service 24/7Service Help Desk Data Recovery Full Managed Service Monitoring & Health Checks IT Disposal ITSolutions Connect ITSupport Office Relocation
- 4. Our Growth £7.45 £9.96 £11.81 £13.89 £18.44 £22.83 £26.81 £35.62 £42.10 £- £5.00 £10.00 £15.00 £20.00 £25.00 £30.00 £35.00 £40.00 £45.00 FY2007 FY2008FY2009 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 Millions
- 5. Our Growth Forcast £50.00 £60.00 £70.00 £80.00 £90.00 £- £10.00 £20.00 £30.00 £40.00 £50.00 £60.00 £70.00 £80.00 £90.00 £100.00 FY2016FY2017 FY2018 FY2019 FY2020 Millions
- 6. Became Cisco Select Partner Became Microsoft Silver Partner 1996 Managing Director Chris Calvert openedMillgate's first office in Yorkshire. 2005 2015 Achieved IBM Business Partner status Achieved HP Gold Partner status Received grant funding from Yorkshire Forward Opened the first Millgate Eco Data Centre at Genesis Business Park Sales Director Chris Headon Joined Millgate Relocated to new office in Sheffield Vantage Park Director Sam Bell joined Millgate’s business telecom division "Millgate Connect" Opened an on-site mobile phone and tablet repair center. Opened a regional sales & service office in Manchester Sales reached £41million & purchased a new office Became ShoreTel's Authorised Champion Partner Became Mitel Authorised Partner Became one of the top 100 VARS in UK Became VMware Partner Became Citrix Partner Became Truphone Strategic Partner Launched the first Sales Academy Team Became Symantec Silver Partner Became DELL Preferred Partner Became Avaya Authorised Partner Became Lenovo Business Partner MSP Became BT Wholesale Partner Became Oracle Gold Partner Access Accounts Dealer SAP Intergration Millgate Timeline
- 7. Our Accreditations &Partners GOLD PARTNER
- 8.
- 9. What our Customersthink of us? “Millgate provide us with an exceptional level of customer service. We like the personal service and the money saved with their account management service. Tracy our account manager is very pro-active and recommends the correct bolt-ons that make us good savings.” David H. | Managing Director | Euro Tran Despatch “My experience with Millgate has enabled me to concentrate on my day-to-day job, rather than have to worry about being ripped off or over charged by a supplier. I also know that if I need quality technical engineering work at last minute. Millgate will find a way of meeting my expectations and deadlines.” James T. | Head of IT Services| St Columba’s College “I have been dealing with Millgate for 5 years now and have never been let down. Every enquiry has been handled efficiently and Millgate has always been the best value.” Andrew H. | Engineering Manager | Mouchel “We migrated to Millgate for our mobiles, lines and calls as well as 120 ADSL lines. Every single person I have dealt with in Millgate has been exceptionally helpful and friendly. Where we did have problems, the Millgate team worked tirelessly to support us.” Luke K. | IT & Systems Manager | SACO “Millgate have been a very valuable partner for the Liverpool Everyman project and for the day to day IT requirements for LMTT. Being able to trust our account manager and know that there is an experienced and professional group of engineers within the solutions team that are just a phone call away has meant we have tailored IT solutions and support at very competitive prices.” Mark D. | IT Services Manager | LMTT (Liverpool Everyman Theatre) “Millgate value the customer’s relationship with their suppliers, and that is reflected in the professionalism of their interactions. The bottom line is that they make sourcing easier and help to get to savings faster.” David L. | IT Projects Manager | B&M Retail Limited “Our account Manager at Millgate always provides an excellent service and has reduced our IT and Telecoms expenditure considerably.” Stuart B. | IT Manager | Vets 4 Pets
- 10. Customer Service You willbe personally served by one of our account managers and the support team, making sure that everything runs smoothly. We are renowned for our quality customer service and high retention rate - We thrive on satisfying and retaining our clients. We invest heavily on training our employees to ensure that they deliver the best service and solutions possible. EXCELLENT CUSTOMER SERVICE 2014
- 11. Customer Service Charter Weare connected... Customer Service Charter Customer Service Charter The Customer Service Charter sets out our commitment to delivering a high standard of customer service. It outlines the type of service we aim to provide, how to contact us and give us feedback, particularly if anything goes wrong and how you can assist us to better serve you. Key Commitments We will continuously work towards improving the standards of service and our company’s relationship with you will be guided by the following principles: a. Accountability i) We will ensure all our products and services comply with the relevant laws and regulations of the U.K. ii) b. Fairness i) We will act fairly and reasonable towards you in a consistent and ethical manner. ii) We will establish a clear set of procedures to ensure that any dispute between us will be resolved fairly and quickly. For more details on our complaints procedure, please ask for a copy of the procedure which will be sent to you. c. Privacy i) information. Your company information will not be revealed unless other wised authorised by you or required by law to do so. ii) We will not use your personal information for our own marketing purposes if you inform us that you object to this practice. iii) We will comply at all times with the provisions of the Personal Data Protection Act 1998. d. Reliability i) ii) handset recalls. e. Transparency i) We will provide you with clear, relevant and timely information to help you make informed decisions about our products and services, where applicable we will provide terms and conditions or certain services. ii) We will provide information clear and free from jargon. iii) We will inform you, through various channels (e.g. by email, by telephone, by post and in person) you can also contact us for information or to provide feedback through these channels. Standards of Service have set out the below SLA’s which you can expect us to deliver the respective services.1. Customer Service We aim to resolve phone enquiries promptly: • We try to resolve all enquiries on the 1st call. • If a follow up call is required we aim to resolve these within 24 working hours.• Where an enquiry is complex, this will be escalated to a Manager who can deal with the enquiry, if the enquiry cannot be dealt with satisfactorily then the Manager must provide a time frame within which a response can be made.We aim to resolve all written enquires promptly: • We will respond to any written enquires within 2 working days.• Where an enquiry is complex, we will aim to resolve the enquiry within 5 working days.• If an enquiry cannot be resolved within 5 working days, we will write to you again with a new SLA in which the enquiry will be resolved. We aim to resolve all email enquiries promptly: • We will respond to all emails within 2 working hours. • We aim to resolve all enquiries within 24 working hours. • Where an enquiry is complex, this will be escalated to a Manager who can deal with the enquiry, if the enquiry cannot be dealt with satisfactorily then the Manager must provide a time frame within which a response can be made. We set to resolve any problems within 24 working hours: • Depending on the nature of the issue this can sometimes exceed the service level, but we will always keep you updated of the progress of the problem. If you have any feedback which will improve our service to you then please tell us so we can change it. 2. Network Service Level Agreement (SLA) Account Changes: (Bolts ons, SIM Swaps, Usernames, Roaming) • All enquires will be sent to the network and all changes will be made within 24 working hours Credit Check • Credit checking between 1-10 connection – 24 to 48 working hours • Credit checking over 10 connections – 72 working hours New Connections • Connecting between 1-10 will be complete in 24 to 48 working hours • Connecting over 10 will be complete within 72 working hours Ports • Porting between networks – 24 to 48 working hours Upgrades • Upgrading between 1-10 connection – 24 to 48 working hours • Upgrading over 10 connections – up to 72 working hours Credits • Any credits will be credited to the customer’s account within 30 days Billing Query • All billing queries can take 5 working days, any complex billing queries can take up to 30 days Replacement SIM Cards • You will receive a replacement SIM card the next working day Number Change • All requests to change a current number to a new one can take up to 5 working days Replacement Bills • If you require a copy of a previous bill, you will receive this within 5 working days Bill Analysis • General bill analysis will be completed within 24 to 48 working hours • More complex bills can take up to 7 working days • • Lost and Stolen bars • Any reports for lost and stolen bars will be dealt with immediately Replacement handsets (Faulty) • Orange – if you have 24 hour faulty replacement then you receive a new handset within 24 working hours • O2 – A replacement will be sent to you within 48 working hours • SIM free handset – the replacement process varies depending on the hand- set, but we will advise you on the process upon your initial call Account Transfers • If you require to move your numbers to a new account name, this will be processed on the customers next billing date How to contact us services. Please do not hesitate to contact us if you have any questions as we are here to help.Address Millgate Connect Limited 7 Vantage Drive Tinsley S9 1RG Telephone Number 0114 242 7310 Fax 0114 243 9691 Email connect@millgate.co.uk day in case of emergencies. Customer Care: Name Tracy Carr or Chris Kelsall Phone 0114 242 7349 Email tracy.carr@millgate.co.uk or chris.kelsall@millgate.co.uk Name Mobile Our Customer Service Charter outlines how we will look after your account including the service levels we provide.
- 12. Our Service Fully-managed ICTSolutions We understand how important effective ICT management is in a successful business. That’s why we offer a fully-managed solution. We analyse, design, implement and manage your bespoke ICT solution. Voice and Data We offer an end-to-end fully-managed service for all mobile network operators, landline, broadband, data services and telephone system manufacturers. IT Solutions and Support WeprovideandmanageallaspectsofyourITservicesfromconsultation, supply, installation to support. Using the latest developments in technology we guarantee to make your IT & Communication infrastructure more productive and cost effective.
- 13. IT Solutions • ITConsultation • IT Hardware • IT Software • IT Network & Data Cabling • IT Design & Installation • IT Infrastructure • Cloud-based Technology • Audio Visual Systems
- 14. IT Support • Pre-salesSupport • Fully Managed Service • 24/7 Service Help Desk • IT Maintainance Service • IT Monitoring & Health Checks • Data Recovery • IT Disposal • Office Relocation
- 15. Cloud Services • Colocation •Collaboration • Online backup • Virtual Data Centre • Workplace Recovery • Hosted Desktop
- 16. Enterprise Mobility Complete CustomerLifecycle Management USER DEVICES NETWORKS NETWORKS MOBILEAIRTIME DEVICEMANAGEMENT TARIFF MANAGEMENT COSTOPTIMISATION APPLICATIONS
- 17. Enterprise Mobility NETWORKS MOBILE AIRTIME DEVICE MANAGEMENT TARIFF MANAGEMENT COST OPTIMISATION • Managementof network performance • Roll out of updates and roadmap • Fault reporting and monitoring • Provision of tariffs and bolt-ons • Usage monitoring and tariff refresh • Support for international and roaming • Supply, setup, service, delivery • Repair, replace, finance • MDM setup and support • New tariff roadmap to 5G • Full management of end user experience • Reporting by user and by department • Monthly usage analysis and audit • Cost reduction through effective data analytics
- 18. Enterprise Mobility Solutions •Business Mobile and Data • Mobile Broadband • Fixed/ Mobile Convergence • Business Applications • Mobile Device Management • M2M Data Solutions • Vehicle and Asset Tracking • Lone Worker Solutions • Repair Centre • Tariff Audit & Cost Management
- 19. Unified Communication &Collaboration • IP PBX Telephone Systems • Hosted / Virtualised PBX • VoIP Telephone Systems • System Design and Installation • Support & Maintenance • Design, Implementation & Training
- 20. • Calls andLine Rental • Hosted Telephony • IP Voice Solutions • SIP • Inbound Call Management • Contact Centre & IVR • Call Recording GammaBusiness Communications Fixed Line Services
- 21. Network & ConnectivityServices • Business Internet • Leased Lines • EFM • FTTC • WAN • MPLS/VPN • Bandwidth Management • Data Centre Connectivity ADSL MIN MAX Mbps EFM
- 22. Proposed Poundland Enterprise MobilityProject • Migration of voice and data only airtime users • Mobile Device Management for existing hardware fleet • Complete Customer Lifecycle Management • Device Repair & Replacement Service Offer • Airtime Provision & Management • Roadmaps to Enterprise Mobility
- 23. Connect current charges perhandset 28 handsets analysed over 1 month to 22/01/2013 Handset InactiveDevices? Voice Data B/berryEnterprise B/berryInternet Current Tariff Rental Call Charges Discount Net Bill After Any Discount 07734344505 Vodafone Voice Tariff Sharer + iPhone £21.31 £5.62 £0.00 £26.93 07734344506 Vodafone Voice Tariff Sharer + iPhone £21.31 £0.00 £0.00 £21.31 07734344508 Vodafone Voice Tariff Sharer £12.80 £33.85 £0.00 £46.65 07734344510 Vodafone Voice Tariff Sharer £12.80 £8.77 £0.00 £21.57 07734344512 Vodafone Voice Tariff Sharer £12.80 £43.39 £0.00 £56.19 07734344513 Vodafone Voice Tariff Sharer £12.80 £2.01 £0.00 £14.81 07734344514 Vodafone Voice Tariff Sharer £12.80 £0.00 £0.00 £12.80 07734344515 Vodafone Voice Tariff Sharer + iPhone £26.31 £2.21 £0.00 £28.52 07734344517 Vodafone Voice Tariff Sharer + iPhone £21.31 £0.10 £0.00 £21.41 07734344534 Vodafone Voice Tariff Sharer + iPhone £21.31 £11.18 £0.00 £32.49 07734344537 Vodafone Voice Tariff Sharer £12.80 £0.00 £0.00 £12.80 07734344538 Vodafone Voice Tariff Sharer £12.80 £28.59 £0.00 £41.39 07734344539 Vodafone Voice Tariff Sharer £12.80 £3.03 £0.00 £15.83 07734344542 Vodafone Voice Tariff Sharer + iPhone £26.31 £9.17 £0.00 £35.48 07734344544 Vodafone Voice Tariff Sharer £12.80 £0.00 £0.00 £12.80 07734344551 Vodafone Voice Tariff Sharer + iPhone £21.31 £9.33 £0.00 £30.64 07734344555 Vodafone Voice Tariff Sharer £12.80 £0.62 £0.00 £13.42 07734344560 Vodafone Voice Tariff Leader £170.00 £1.45 £0.00 £171.45 07734344561 Vodafone Voice Tariff Sharer + Data £20.30 £0.92 £0.00 £21.22 07734344562 Vodafone Voice Tariff Sharer + iPhone £21.31 £1.86 £0.00 £23.17 07734344563 Vodafone Voice Tariff Sharer £12.80 £19.02 £0.00 £31.82 07734344567 Vodafone Voice Tariff Sharer £12.80 £3.20 £0.00 £16.00 07734344575 Vodafone Voice Tariff Sharer £12.80 £0.00 £0.00 £12.80 07734344611 Vodafone Voice Tariff Sharer + iPhone £21.31 £0.00 £0.00 £21.31 07734344617 Vodafone Voice Tariff Sharer + iPhone £21.31 £1.84 £0.00 £23.15 07734344627 Vodafone Voice Tariff Sharer £12.80 £19.32 £0.00 £32.12 07734344799 Vodafone Voice Tariff Sharer £12.80 £4.86 £0.00 £17.66 07826870245 Vodafone Voice Tariff Sharer £12.80 £0.00 £0.00 £12.80 Totals £618.20 £210.34 £0.00 £828.54 2 out of 28 devices appear to be inactive TOTAL COST £828.54 ANNUALISED COST £9,942.48 Tariff Audit and Usage Analysis We provide a full audit of your existing communications. Existing tariff and call data will be analysed by our team of data analytic experts. Using sophisticated data analytics software, the exact usage data is overlayed against all UK mobile network tariffs and bolt-on options to present the most cost effective solution for your usage profile. Connect executive summary Customer: Hilco UK Connections: 87 Current Tariffs: Vodafone - Various Tariffs Current Charges monthly annually For all connections: £7,236 £86,829 Average per connection (ARPU): £83 £998 Most Competitive Alternative monthly annually For all connections: £4,233 £50,793 Average per connection (ARPU): £49 £584 Financial Saving monthly annually For all connections: £3,003 £36,036 Average per connection: £35 £414 EE Corpora £50,792.68 CURRENT S £86,829.12 Orange Bu £95,504.80 Orange Bu £96,847.12 Based on the analysed bills, a saving of 42% (or £36036 per year) would be achieved on the optimum tariffs. A detailed breakdown of the recommended tariffs is shown in Part 7. £0 £20,000 £40,000 £60,000 £80,000 £100,000 EE Corporate Shared CURRENT SPEND Orange Business Sense 2 yrs (free national calls) Orange Business Sense 2 yrs (free Orange-Orange calls) Connect breakdown of current calls & charges For period of 3 months: Minutes % of Minutes Current Cost % of Cost Current Rental Charges n/a n/a £8,471.06 39% Main UK Voice CallsNational Calls 8,275 26% £1.50 0% Company Mobiles 2,778 9% £0.30 0% 3 Mobiles 71 0% O2 Mobiles 3,688 11% £3.90 0% Orange Mobiles 1,458 5% £6.30 0% T-Mobile Mobiles 772 2% Vodafone Mobiles 2,823 9% £0.50 0% Voicemail Retrieval 862 3% Standard Text Messages n/a n/a Other International Calls 2,292 7% £295.43 1% International Text Messages n/a n/a £85.88 0% Roaming Calls & Texts 7,174 22% £4,283.84 20% Other Calls & Texts 2,071 6% £338.84 2% Data n/a n/a £8,219.73 38% Discount n/a n/a n/a Total 32,264 £21,707.28 Average per connection 371 £249.51 Notes: 1. All charges exclude VAT2. 'Current Rental' includes any charges for itemised billing 3. 'National Calls' includes calls to UK numbers beginning '01' or '02' 4. ‘Company Mobiles’ means calls between the handsets which have been analysed for this report. 5. Where the mobile network called cannot be identified from the billing information, we assume that the call is to the network originally owning the number range. 6. 'International' means any call from the UK to another country 7. 'Roaming' means any call made or received by the handset while the user is abroad 8. 'Other' includes calls to Directory Enquiries, 0845, 0870 and Premium Rate numbers as well as Premium Text or Information Services Connect called minutes split by destination & time most dialled numbers Dialled Called % of Dialled Called % of Number Mins Mins Number Mins Mins Incoming call 2,006 6% 01766590255 805 2% 121 862 3% 02073172050 783 2% 01766590255 805 2% 02089347061 545 2% 02073172050 783 2% 01926880717 294 1% 07879105659 713 2% 01892527117 261 1% 07738124089 616 2% 01423500440 251 1% 02089347061 545 2% 01416203985 248 1% 353868622222 476 1% 01926859304 245 1% 442073172050 434 1% 01642767565 208 1% 08444737373 419 1% 01277214818 203 1% Total 7,658 24% Total 3,842 12% This table shows the ten numbers called most by all connections: This table shows the ten LANDLINE numbers called most by all connections: 26% 9% 27% 3% 7% 22% 6% National (26%) Company Mobiles (9%) Other Mobiles (27%) Voicemail (3%) International (7%) Roaming (22%) Other (6%) 74% 16% 10% Peak (74%) Off-Peak (16%) Weekend (10%) ConnectUsage below is for a period of 1 m Minutes Handset MinutesAnalysed 07734344505 803 07734344506 5 07734344508 262 07734344510 424 07734344512 1,729 07734344513 402 07734344514 0 07734344515 141 07734344517 243 07734344534 167 07734344537 19 07734344538 384 07734344539 354 07734344542 135 07734344544 0 07734344551 240 07734344555 242 07734344560 389 07734344561 17 07734344562 98 07734344563 542 07734344567 145 07734344575 11 07734344611 107 07734344617 144 07734344627 109 07734344799 255 07826870245 0 TOTALS 7,364 call profile per handset month Peak Off-Peak Weekend National CompanyMobiles O2 Vodafone T-Mobile Orange Three Voicemail International Roaming Other CompanyTexts StandardTexts UKData(MB) RoamingData(MB) 78% 4% 18% 13% 6% 3% 74% 0% 2% 0% 1% 0% 0% 0% 4 35 0 0 100% 0% 0% 63% 0% 0% 37% 0% 0% 0% 0% 0% 0% 0% 3 0 0 0 60% 22% 19% 10% 15% 14% 29% 1% 21% 4% 2% 0% 0% 4% 15 350 0 0 73% 13% 14% 11% 71% 1% 6% 4% 4% 0% 2% 0% 0% 0% 39 93 0 0 53% 14% 33% 5% 31% 40% 8% 11% 4% 1% 0% 0% 0% 1% 53 362 0 0 45% 32% 23% 5% 90% 4% 1% 0% 0% 0% 0% 0% 0% 0% 0 1 0 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0 0 0 0 93% 6% 0% 76% 3% 16% 0% 0% 0% 2% 3% 0% 0% 0% 1 20 0 0 80% 3% 17% 23% 45% 3% 23% 1% 0% 0% 5% 0% 0% 0% 21 25 0 0 62% 18% 20% 39% 7% 7% 18% 6% 1% 6% 15% 0% 0% 2% 6 88 0 0 100% 0% 0% 33% 11% 50% 0% 0% 6% 0% 0% 0% 0% 0% 0 1 0 0 75% 9% 16% 9% 8% 20% 43% 10% 9% 0% 1% 0% 0% 0% 8 226 0 0 74% 3% 23% 19% 36% 11% 8% 14% 5% 5% 0% 0% 0% 1% 11 65 0 0 71% 10% 19% 8% 2% 46% 3% 3% 0% 0% 4% 0% 0% 32% 4 104 0 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0 0 0 0 76% 10% 15% 14% 43% 7% 27% 1% 1% 0% 6% 0% 0% 2% 18 78 0 0 73% 10% 17% 24% 52% 4% 0% 3% 10% 2% 4% 0% 0% 0% 26 17 0 0 74% 11% 15% 14% 69% 1% 1% 3% 6% 6% 0% 0% 0% 0% 18 24 0 0 94% 0% 6% 24% 20% 54% 0% 0% 0% 0% 3% 0% 0% 0% 2 40 0 0 89% 0% 11% 18% 5% 21% 26% 2% 12% 9% 7% 0% 0% 0% 3 12 0 0 79% 0% 21% 17% 7% 2% 0% 1% 63% 0% 0% 0% 0% 10% 6 74 0 0 96% 4% 0% 67% 3% 20% 7% 0% 4% 0% 0% 0% 0% 0% 3 83 0 0 100% 0% 0% 36% 0% 24% 11% 12% 15% 0% 2% 0% 0% 0% 0 1 0 0 98% 1% 1% 64% 6% 5% 2% 4% 5% 9% 5% 0% 0% 0% 1 11 0 0 90% 7% 2% 28% 6% 59% 0% 0% 0% 0% 6% 0% 0% 0% 7 54 0 0 58% 11% 31% 24% 28% 0% 14% 1% 0% 28% 0% 0% 0% 5% 18 200 0 0 79% 14% 7% 14% 42% 10% 12% 15% 5% 0% 3% 0% 0% 0% 5 21 0 0 100% 0% 0% 100% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0 4 0 0 70% 11% 20% 16% 31% 17% 17% 5% 9% 2% 2% 0% 0% 2% 272 1989 0 0 Call Time Periods Called Destinations (% of Minutes) Texts & Data Usage Connect breakdown of alternative tariffs
- 24. 3G & 4GCoverage Checker We provide full coverage checking service for all UK networks.
- 25. Account Implementation The transferto Millgate will run seamlessly and will be fully project- managed by a Prince2 accredited service delivery manager. On-site support for end user setup is available from our in-house accredited engineering & support teams.
- 26. Online Billing &Service Manager Access to Online Billing Manager allows you to monitor and report statistics by user, department or account. Automatic reports and usage statistics can be set up, to ensure you are in full control.
- 27. Ablility to setup usergroups, cost centres and usage watchpoints. Online Billing & Service Manager
- 28. Service Desk &Support Support & Service Once your account is set up your account manager will complete a 30 day account review which will measure our performance against the Service Level Agreement. All service requests are handled by your dedicated desk-based account manager. We pride ourselves on our market leading customer service and account management team. We operate a 24/7/365 service desk for telephone support. In addition, your named account manager is available from 9am to 5pm, Monday to Friday. Powered by SAP Business One, all service tickets are logged on our ERP platform with our guarenteed SLA response and fix times. 24/7/365
- 29. Monthly Account Management& Cost Reduction Landline Vodafone Cross Network Non Geo International Roaming Texts Data Connect Example: Out of Bundle Call Charges Using our in-house data analytics system and SAP Business One Platform we will prepare a monthly proactive usage report for you. Monthly recommendations are made for tariff optimisation and cost reduction by matching usage data against the most cost effective tariffs and bolt-ons available. TELECOM BILL £14,000 TELECOM BILL £14,000 TELECOM BILL £14,000
- 30. Thank You Millgate isabout connecting efficiently with our clients, partners and employees by providing honest service and communication… We value all our relationships.