The document discusses how missed opportunities can cost businesses £70 billion per year due to poor response times. It summarizes how Difference Corporation can help businesses optimize workflows to capture all contact requests through technology and services. This can result in operational savings and increased revenue within weeks. Difference has over 10 years of experience in the UK delivering success to clients in industries like salmon farming and software.

1. Simple
Question
How much do missed opportunities cost
your business?
2012 Difference Corporation

2. Simple Answer
£70 billion is the estimated cost of lost orders as a result
of poor response times per annum across the UK*
ü Difference Corporation can ensure your business
captures all your inbound & outbound contact
requests through intelligent use of
telecommunications technology, consultancy and
outsourcing services.
ü Difference work with your existing systems and
suppliers to optimize the workflow so you see
operational savings and revenue generation within
weeks.
ü Difference have over 10 years experience in the
UK delivering success for our clients.
*Source Vodafone Critical Response 2012 Difference Corporation
Time Index survey 2010

3. What our clients say:
“I feel that I can rely on
the information and
advice provided (not
Success in business arrives something I can say
about other telecoms
through giving the customer what folk I have dealt with)”
they want, when they want it at a Mark Farrer, Head of IT,
The Scottish Salmon
competitive price. We enable our “Difference Corp are the kind of
Company
organisation that you can rely on
clients to make this process easy to ensure you get what you need,
when you need it. A friendly yet
for their customers through being professional service that delivers
experts in request handling on time and accurately. Without
their help our new brand launch
technology, automation and would have been much more of a
headache". Grant Mitchell, Head
outsourcing. of Infrastructure, Pulsant Limited "Difference are a trusted
professional services
partner for enterprises
deploying our email
management solution
internationally, their work
and methodology is
exemplary “. Donald
Cameron, Investor
“In a demanding Logicalware
market, it’s a breath
of fresh air to
experience such a
high level of service.
Thanks again“. Ian
Bishop, Managing
Director Shades Blinds
2012 Difference Corporation

4. Division Services Offered
Difference Inbound Numbers, IVR, call
recording, cloud contact
60 second centre, live chat, social
services media/email, text response
handling and voicing
overview
Outbound Dialer, voice broadcast,
least cost call routing & SIP
Mobile All UK networks with all
devices, mobile marketing
inbound and outbound
Professional Consultancy, training and
Services integration
Connectivity MPLS, EFM and satellite
data connections
Outsourcing 24/7 Live contact centre
overflow and fulfillment
2012 Difference Corporation

5. How to get Better Connected with
Difference
High Level Discussion to identify existing
Step 1 business customer touch points
Customer journey workflow and customer
Step 2 experience workshop
Step 3 Business case preparation and pilot
Step 4 Deployment and training
Success review
Step 5
2012 Difference Corporation

6. Why Difference
• We believe passionately in helping businesses to become more efficient,
more profitable and more innovative through being ‘Better Connected’
with their customers
• Recognised as contact centre technology experts for over 10 years
• Network independent
• Delivery and deployment guarantee on all services
• Return on investment measured in weeks
• Multilingual capability for international operations
2012 Difference Corporation

7. Questions?
More Information?
www.differencecorp.com
sales@differencecorp.com
Telephone: 0844 493 1100
2012 Difference Corporation